Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT

Manorhey Care Centre, Manchester, Greater Manchester
Manorhey Care Centre, Manchester, Greater Manchester
Manorhey Care Centre, Manchester, Greater Manchester

Manorhey is an expertly designed, purpose-built care facility in Urmston and offers residential, nursing and dementia care. The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms are oversized, all with en-suite wet rooms.

The comprehensive range of care options ensure staff meet the changing needs of residents. With this in mind Manorhey is a home for life and it is therefore unlikely that any resident will face the emotional and unsettling move to another care home.

Highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, wile the dedicated activities team are responsible for its full and interactive daily schedule.

Manorhey also provide day care for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.

Group: Maria Mallaband Care Group Ltd

Person in charge: Najma Parveen (Registered Manager)

Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 83 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Manorhey Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 19 Sep 2016

Please contact the home manager for more details

Current Reviews

9.7 Manorhey Care Centre has a Review Score of 9.7 (9.721)

The Review Score of 9.7 (maximum of 10) for Manorhey Care Centre is based on 54 Review/Recommendations in the last 2 years. This Review Score of 9.721 is made up of a Quality Score of 4.721 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.721 for Manorhey Care Centre is based on 54 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.721 for Manorhey Care Centre is calculated as follows: ( (506 Excellents x 5) + (105 Goods x 4) + (29 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 645 Ratings = 4.721

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Manorhey Care Centre is calculated as follows:

      1. 52 Positive Reviews = 3

      2. 0.1 x 52 Positive Reviews = 5.200 (maximum score = 1)

      3. (52 Positive Reviews ÷ 83 Registered Beds) x 2 = 1.253 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Manorhey Care Centre?

  • Extremely LIKELY
    45
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Manorhey Care Centre

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • more

The Overall Average of all the Ratings in the following 

51 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 51 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Very nice place. Manager very good and happy.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I happened to go and visit my friend in Manorhey and was very impressed by the atmosphere and level of care that the residents receive. Each one of them is treated as an individual with dignity. The management is excellent and the manager was readily available when I wanted to speak to her. I would rate the home as one of the best homes with a high level of care being provided to the residents. Well done.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this home to be very unique and friendly.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very good home in an excellent location. The staff and manager are very helpful and my mother is generally well looked after. The house is well maintained and very clean, modern style.
Recent redecoration looks very good including a post office style wall to remind people of outdoor life. Would recommend home to others.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Overall, my aunt appears happy and content.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 4.2 out of 5

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been singularly impressed by the ambience in this care home. The staff are very welcoming, friendly and helpful. Any concerns I have raised have always been dealt with promptly.
An added bonus is that I can always have a meal with my partner and this is much appreciated by both of us.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a lovely homely home. Staff love people. Very very pleased.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care very good - premises clean and gardens well kept.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care my wife has received since she became a resident last October 2015.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has resided at this home for over a year now, at the time of viewing we had been promised regular outings and trips as he loves to go out, this has not transpired. This service is chargeable on top of the high care fees, there is no mini-bus or staff available to take them out.
He has not been provided with reading glasses for over a year, despite repeated requests from family for an opticians appointment, this has impacted greatly on his well-being .

We had lots of problems with some aspects of the quality of care provided but when we tried to bring this to the attention of the staff, criticism of the service was not welcomed. Instead, at the age of 95 he was given notice to leave through no fault of his own.

There is a staff shortage, this impacts on the quality of care. All appointments, hair cuts etc. are chargeable.

All is not what it appears on the surface, be vigilant when choosing this place.

How likely would you be to recommend Manorhey Care Centre? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

Jackie Hallewell, Marketing Coordinator at Manorhey Care Centre responded to this review on 05 Sep 2016:

Dear Sir, Thank you for your review. The complaints outlined were dealt with through our Company Complaints Procedure and investigated accordingly. We are therefore saddened that you felt the need to add the comments about our care home.

My wife was admitted to Manorhey Care Centre in July 2015 from a stroke unit at a local hospital. A massive stroke in April 2015 left her immobilised on her left side and needed 24 hr nursing care (doubly incontinent/ needed washing etc.) The care she received in the 12 months she was in Manorhey Care Centre (prior to her transfer to the hospital where she subsequently died.) was exemplary- it was loving care from all staff from nurses to carers to activities and brought much comfort and reassurance to us.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. I am pleased with care.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quite happy. Food good. Well kept. Quality of care is very good.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The overall care is excellent.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After searching through local care homes to find nursing care for my very poorly Mum, we decided to visit the Manorhey. I must admit - it was like walking into a very well run hotel and we were amazed at the cleanliness of the place. The rooms were wonderful and the staff we met that day were very informative.
We had been told by a few people not to send Mum there, but we stuck to our guns and were very glad we did. As she qualified for full funding - cost was not an issue which it could be in a lot of cases, but the care she received from every member of that staff was amazing.
Sadly our Mum was only there for a couple of weeks before she lost her fight, but each one of the people helped us through every step we had to face.
I have sent a thank you card into them, but wished to take this opportunity to thank everyone from the bottom of our hearts.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Manorhey Care Centre has opted for the comment and ratings of this review not to be displayed on the grounds that they believe the comments/ratings are unfair, but the ratings of the review still count towards the overall Review Score. (This option of not displaying the comment and ratings of a review ceased to be available to care providers after 11th February 2016.)

My mother has recently moved in to the home and so far, my father and I are extremely pleased with the care she has received. I am currently caring for my father at home and can devote the majority of my time to him, resting safe in the knowledge that my mother is receiving the same care and attention, if not better! The home is by far the best in the area - fantastic staff, lovely, clean and warm environment, great rooms and delicious meals. My mother has settled well in to her new home and I have no doubt she is in the best place she could be. Many thanks to all the staff.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience of Manorhey Care Centre is excellent. The care staff are (in the main) great and will do everything asked of them and the nursing staff very professional. The food is very good and if my husband doesn't like the food on the menu they will cook food of his choice for him. His clothes are always clean as is his room.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

New to the home, but so far excellent care.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm quite happy, I feel safe.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy that myself and my husband are able to live at the same home.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy in the home.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel safe and secure, I am well looked after with very kind and caring staff. Room could be a little more spacious for extra wardrobe space but sufficient.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've never been living in a care home before so I suppose this is alright.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently moved into the home and I am extremely happy to say the least. The home is incomparable to her previous home. The staff are so welcoming and caring. The whole family, including my mother, feel listened to and included. A beautiful, clean home with exceptional staff, fresh meals daily and plenty going on. Thank you!

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have recently assisted a family friend in looking for a home for her husband from start to finish, the experience has been as smooth as possible for both my friend and her husband. Even when we first looked around the home, we got a great impression from the staff and the atmosphere. One thing you immediately notice is the cleanliness of the home and the rooms. I am so happy we could find the perfect home and that he is in and settled so quickly with fantastic care.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Manorhey is an excellent facility. Dad is so settled and says we couldn't have picked anywhere better. The staff are all so caring and meet all his needs. He feels safe and well cared for. We could not have asked for anything more. I have recommended this home to several people.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was helped by the staff to settle in very quickly. I know she is clean and well fed. She is also safe and treated with the dignity we expect. She is content with her surroundings which in turn makes us feel we made the right decision regarding Manorhey.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I live at the Manorhey. I am happy here, I like the staff, they are very nice. My bedroom is always nice and clean. If I don't like the food they always make me something different.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst mum has only been in the home less than a month she seems to have settled well. The carers/nursing staff have tried hard to help. Mum's always well presented and although mum's unable to tell us, the staff always have time to update us of her health and what she has done which is reassuring. Her room is lovely and hopefully she will with time enjoy more of the facilities.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is well looked after at the Manorhey Care Centre I feel happy she is there, I know she is safe. Food is nice, she always enjoys meals. Staff are very good, the home is always clean and smell free.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner was transferred here from another home on Monday 15th September so as to be nearer mine and her family's home. As we have only been here 4 days, me and her family are very pleased to say we are extremely pleased and happy we made the change. In this short time we give excellent reports on all counts.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is a resident at Manorhey Care Centre. She is well looked after and the staff are excellent. Staff member nurses are a credit to your business.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Having had experiences in several care homes (family related) I have found this to be the best I've visited. All the staff from cleaners to trained staff etc... are friendly and very caring. The home is always very clean and tidy. The residents are very happy and friendly between each other. I wouldn't be afraid to live here myself or one of my family.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Probably the best care service one could hope for their relative.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst visiting my own family in the area I decided to visit an old family friend. Manorhey Care Centre was friendly and welcoming by the care staff. My friend was taking part in flower arranging at the time! It is so good to see her enjoying her time there. Such a pleasant environment. Well done to all the staff and thank you for taking such good care of my friend.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother seems happy and quite content, which is the main thing. She is well cared for and the staff are generally nice people. I do find that we have to make numerous requests for things to be done in her room, for example; drawers fixed, bed changed, washing to be taken from her room, items missing. Activities have had their budget cut!!! Why? We pay a lot of money to for our mother to be here and the activities was one of the main reasons. I can't see any visible improvements anywhere, other than the plants outside which are lovely.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My husband who is terminally ill with Parkinson's Disease and Lewy bodies was admitted to Manorhey Care Centre after 4 and a half months in hospital. He is unable to do anything for himself and requires 24 hr nursing care. His initial reaction to being moved was marvellous it made such a difference to have his own things around him. The staff nurses, carers, cleaners, every one are extremely welcoming, efficient and caring. Nothing is too much trouble. I am so pleased he has made this move even though his time in Manorhey Care Centre may be brief, his quality of life and ours (his family) is so much improved out of hospital. I have peace of mind that my husband is receiving the best possible end of life care.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Manorhey Care Centre is a beautiful home. All the staff are always very welcoming and clearly care for all the residents in the home. I regularly visit my close friend in the home and her room is consistently immaculate. She is always well cared for and very well fed. I often have lunch myself and the choices are always fresh and tasty. I must also say the management in the home are wonderful. The managers are very approachable and very willing to listen to any comments and suggestions. Overall a brilliant home with very attentive staff all round!

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at Manorhey Care Centre are lovely and I am most happy that my aunt has moved here. Right from day one she and all our family were made to feel welcome and comfortable. The cleanliness of the home is always outstanding and there is always something going on. Many thanks to all, right from the nurses and carers through to the laundry team. I know my aunt is in the best place she can be.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always very supportive and caring in regards to care and support provided to the residents. Nice, clean home, plenty of staff.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I regularly visit my sister and I think she is very well looked after by the carers and nurses with medication. She has a good rapport with all the staff. The only thing I think it lacks is more activities and possible outings. The other thing is she would like to go in the garden but most of the time it is not possible. I think if these two requests were possible it would make life for her (and other residents) a lot happier.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother has been in Manorhey for almost four years, they have amazing care and nursing staff who understand the interests of the residents. The Manager and all the staff are very approachable and try to resolve issues wherever and when ever possible. The home is very clean and tidy and my Mother has a spacious en suite bedroom overlooking the beautiful gardens. The food at Manorhey is homemade and always of a high standard. All laundry is done on site by a dedicated team.

I would like to thank the new company who have taken over the home recently (The Maria Mallabran Group) who have also made some improvements after listening to residents and relatives suggestions.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Good facilities, always nice and clean. First class manager, all staff are first class too A*

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A well run care home with very attentive staff and excellent accommodation for residents. I am impressed with the activities that are arranged. My mother tells me that the food is very good.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my mum receives in Manorhey Care Centre. The place is always very clean and the meals (all home made) are plentiful with a choice each day. The activities vary from day to day from music with an entertainer, flower arranging, gentle exercises etc. Only qualm I have is there is a lovely garden within the grounds and its not used in the summer months to take the residents outside, normally due to shortage of staff. Staff and management work long hours and they have an "open door" policy if you have any problems.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I visited many care homes in the Urmston - Sale area when I was looking for a suitable home for my sister who has Alzheimer's. Manorhey Care Centre was the only home I was at all comfortable with for my sister. My sister has now been at Manorhey Care Centre for 3 years and throughout that time I have been totally satisfied with the care my sister has received. The staff have been excellent throughout and I have every confidence in them. The only aspect of our relationship with Manorhey Care Centre that I am not at all happy with are the annual rises in fees that are unjustifiably way above inflation.

How likely would you be to recommend Manorhey Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Overall standard is excellent with great care taken of all residents by the plentiful staff. Intriguingly the residents seem to enjoy their time here and form great bonds amongst themselves and with the hard-working staff. To conclude, I would almost certainly recommend this care provider Manorhey Care Centre to friends and family in need of such care or treatment.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers are great and are always happy to help. The food is brilliant - very good variety. You can always have what you want. The home is always spotless. My room is a good size, with an en-suite, and is always kept clean.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So far so good. Very kind caring staff. Good activities and entertainment each day. Very quiet at night.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care home is the best place to be. At the moment I am one of the residents at Manorhey. The management are very good.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother and mother in law Grace Jones was a resident for nearly 10 months at Manorhey Care Centre and during her stay she was given exceptional care and attention at all times. She sadly passed away on the 30th January this year and the last months of her life were made as happy and comfortable as possible by the wonderful caring staff at Manorhey, despite the fact that Grace was suffering from vascular dementia, alzheimers and cancer. The care given was above and beyond the call of duty and we would have no hesitation in recommending Manorhey. Many thanks to you all
from Graham, Jane Jones and Family

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home friendly staff,always willing to help from the manager to the dining room assistants, especially Simon and his colleagues. The food was amazing, my relative loves it and has put on weight,I would recommend the home.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend Manorhey Care Home highly enough. My mother-in-law spent the last 6 weeks of her life in Manorhey and the care given to her was truly excellent in every way. The staff showed more than dutiful care- they really do care about the residents and this is evident by the happy atmosphere. As a relative I was always acknowledged and felt welcome and mum was always immaculate and well cared for. As well as the high standard of care was the highest standard of cleanliness which is a credit to the workers and the management.

How likely would you be to recommend Manorhey Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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