Alexandra Grange Care Home

Oaklands Drive, Molly Millars Lane, Wokingham RG41 2RU

Alexandra Grange Care Home, Wokingham, Berkshire
Alexandra Grange Care Home, Wokingham, Berkshire
Alexandra Grange Care Home, Wokingham, Berkshire

Alexandra Grange Care Home in Wokingham provides a high standard of residential and dementia care.

Residents are supported to live an active and fulfilled life. Its relationship-centred care enables residents to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of the community, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives theirs.

This purpose-built care home allows residents to carry on enjoying the everyday routine they cherish, including meeting with friends and relatives in the home’s café, enjoying a favourite film in the dedicated cinema room, getting hair done in the hair salon, or enjoying the landscaped gardens.

Meanwhile, the specialist dementia environment is designed specifically to enhance the quality of life of residents, offering stability, reassurance and familiarity.

Group: Hallmark Care Homes

Person in charge: Magda Radoicovici (General Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 55 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 120.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Alexandra Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 Sep 2016

Please contact the home for current vacancies

Current Reviews

9.7 Alexandra Grange Care Home has a Review Score of 9.7 (9.660)

The Review Score of 9.7 (maximum of 10) for Alexandra Grange Care Home is based on 27 Review/Recommendations in the last 2 years. This Review Score of 9.660 is made up of a Quality Score of 4.678 Points (maximum of 5) relating to the rating and a Quantity Score of 4.982 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.660 for Alexandra Grange Care Home is based on 27 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.678 for Alexandra Grange Care Home is calculated as follows: ( (224 Excellents x 5) + (85 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 317 Ratings = 4.678

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.982 for Alexandra Grange Care Home is calculated as follows:

      1. 27 Positive Reviews = 3

      2. 0.1 x 27 Positive Reviews = 2.700 (maximum score = 1)

      3. (27 Positive Reviews ÷ 55 Registered Beds) x 2 = 0.982

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Alexandra Grange Care Home?

  • Extremely LIKELY
    22
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Grange Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

23 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 23 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My Mother-in-Law suffers from severe dementia and can be difficult at times. Despite that, the staff always treat her with respect and dignity. The staff constantly strive to find ways to entertain the residents.
The routine is flexible so that the needs of the residents are taken care of, whatever time of day or night they occur.

We are generally pleased with the treatment that mum receives.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been a resident here for a while now and I have found the staff without exception, have been kindly, courteous, helpful, and caring to the residents.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

My mother moved in during February 2016. Initially, she was a bit disruptive but the staff coped well. Following a change to her medication, she seems to have settled in well. Whenever we visit the staff are friendly and helpful, and my mother appears to be well looked after. She has a very nice room which is always clean and tidy when we visit.

How likely would you be to recommend Alexandra Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very clear and satisfactory review.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Alexandra Grange Care Home for over 5 1/2 years. She is always well cared for and treated with dignity, patience and affection even though she can now only respond in a very limited way. I would not want her to be anywhere else. All team members want to do a good job. They are welcoming to relatives and appreciate feedback in order to maintain and improve on their high standards.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very professional and caring attitude throughout the whole staff. The staff strive to ensure that Mum is in a homely caring environment and are always happy, smiling and supportive.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandad over the last two months has put on weight and has improved dramatically in himself. The Dementia care leader has been a great help and has always been available when we need anything and is a real credit - many other staff have also been great including the care assistants.

How likely would you be to recommend Alexandra Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

I found at Alexandra Grange all staff were very welcoming, I felt the carers were really good, very hands on care, nothing too much. While my parents were there for a 4 week respite I knew they were being well looked after, care, food environment great and plenty of activities to keep them occupied. If my parents ever need to live at a home I wouldn't look any further than Alexandra Grange in Wokingham.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We had been let down by another local home at very short notice. Alexandra Grange came to our rescue, provided a lovely welcoming home. Took time to understand our needs as a family and most importantly our parents needs. Staff are all very knowledgeable, understand both the conditions and needs. Our parents were provided a lovely environment for a month respite care.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are excellent, they all seem to want to be there and enjoy helping people, nothing is too much trouble. Everything is kept clean and tidy.
I would recommend this care home to everyone I know, I do feel it is on the expensive side, but you get what you pay for.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The staff are the 'stand out feature'. Good team, happy and friendly. Creating an uplifting environment for patients and families.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was admitted to Alexandra Grange at short notice on 27th December as his Parkinson's dementia was making it impossible for him to be cared for at home. The staff at the home responded very well given the short notice that they had before admitting him and they have done all that they can to make him comfortable and settled. They encourage him to socialise with the other residents and to join in activities. Whenever I have visited he has been mostly happy and is obviously well cared for.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When mum first moved to Alexandra Grange she was made to feel very welcome and at home, she settled in very quickly. All the staff are friendly and approachable and keep us well informed of mums wellbeing and day to day activities. There is plenty of activities for mum to get involved in including outings to various locations. We have joined mum for lunch and the food was of a high standard. We are always popping in to see mum and are made to feel as part of the family and enjoy lovely treats on offer in the garden café. A big thank you to all the staff at Alexandra Grange.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Can't fault any activity in the home. Only comment- price!!

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have been very pleased with the care received by my mother in the year since she moved into the home. There is a very genuine sense of caring and pro-activity in looking after my mothers welfare. The activities and entertainment have also been excellent. My mother is now in a caring and happy environment rather than being on her own and at risk in her own home.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother came into Alexandra Grange for respite in May 2015 while she was waiting for her permanent place. She was unsettled for a number of weeks and the staff were brilliant in finding various ways to get her to accept the the care environment. She had never liked joining groups but she did join in a variety of activities with patient encouragement.

I felt the overall standard of care was excellent, with staff going out of their way for my mother. The room was lovely and the garden cafe particularly good for residents who like to retain their independence. The food was really good and was always served very nicely.

I would have appreciated having more ready access to the care plan which I did not see during my mother's stay. Also sometimes communication between shifts could have been improved as the system for ensuring staff knew what was happening did not always work as well as it could have done.

We were very sorry to leave Alexandra Grange and have been delighted with how well my mother has immediately settled in her new home, which may in part be due to her good experience in the first home.

How likely would you be to recommend Alexandra Grange Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Magda Radoicovici, General Manager at Alexandra Grange Care Home responded to this review on 25 Nov 2015:

Thank you for your lovely comments. I am glad your mother enjoyed her time with us. I apologise if you didn't have adequate access to your mothers care plan. She was fully involved in the process and both relatives and residents are able to see these care plans if they wish. We also hold 6 monthly reviews to ensure that our residents care needs are adequetly met.

It is early days with my grandfather being taken into Alexandra Grange but so far he has been treated very well. Meals are very good, eaten either in the dining room, their own rooms or in the care of my grandfather, when a friend or relative has joined him, they can be accommodated in the lounge or family room for privacy. The staff have been great, very attentive, friendly and efficient. The home is quite new and the environment that has been created is lovely - beautiful garden and grounds. The communal areas are inviting, fresh and socially open, as are the rooms.

How likely would you be to recommend Alexandra Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found the staff, from top to bottom, to be extremely helpful and caring. Particularly after my mother was discharged from hospital. They could not do enough to help her recovery. There are many varied activities available during the days if residents wish to attend them. I know that my mother is extremely happy living in Alexandra Grange, and has also taken some of the day to day responsibility for her health and care from my shoulders. For which I am very appreciative of.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has now been in the home since January and the care she receives is second to none. Someone is there for her in the good times and the bad. The care is excellent, always delivered with a smile; there is a huge range of activities and frequent outings. The residents are treated with respect and they have a real quality of life. Whenever mum returns after a day out she is greeted genuinely like a long lost friend - the home is a real community and the residents are at the heart of it.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Alexandra Grange over a year, the staff were wonderful when mum moved in making the transition as easy as possible. I was in a dreadful state of worry and guilt but they were all so kind and understanding. Mum has Alzheimer's and has now moved to the dementia floor, again the staff helped me to accept that she needed the extra care and attention. The lifestyles team are the kindest and most patient people I have ever met. They always look out for mum and make sure she is included in all the activities as mum cannot articulate anymore. They are always smiling and cheerful and understanding when I am having a bad day. Whenever I ring up if I can't come in the staff are always polite and reassuring on reception- lovely people. The lady who used to care for mum downstairs- what a lovely girl, thank you, Alexandra Grange what would i do without you.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for the past 3 years at Alexandra Grange. She is well cared for, well fed, has clean clothes regularly and her room is kept spotlessly clean. All staff are very friendly, helpful and dedicated to the residents and know them all by their first names. There have been issues with a high staff turnover which is very unsettling for the residents but this has noticeably improved during 2015. There is an extremely varied programme of activities to suit every need run by a brilliant activities team. Since the new Manager started earlier this year, the staff feel more valued, there is a good, relaxed atmosphere at the home and better communication on all levels . My mother has taken part in hobbies she used to do years ago such as sewing, painting and even ballroom dancing.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I consider Alexandra Grange to be a very good care home. Staff are nice and helpful, food good and I have a lovely room which is kept nice and clean. If I require something extra the company will always do their utmost to meet my request. I am very happy to live here.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home were very helpful in working with me to settle my mother into the home. The staff are always very friendly and keep me informed of any changes in her care. The home is very welcoming, modern and bright and relatives are always welcomed to visit anytime. The communal areas and gardens are lovely. The entertainment provided for the residents is varied to suit all interests. Overall not what I expected a home to be like.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came from a care home not as good as this. It was near my home. My family thought this one would be better. It is close to my daughter-in-law's home, so she can keep and eye on my.

The home is clean and tidy and kept so. The staff are friendly and helpful. I am treated with respect. The grounds are well laid out and kept tidy. There is a door to the garden in my room so I have a daily walk and fresh air. The food is good and appetising. Drink is permitted and provided at weekly "Happy Hour". Weekly excursions get us out by mini bus.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother in law has been very happy at Alexandra Grange, having been here for nearly four years. Its a very pleasant environment light,clean and airy with friendly staff and plenty of activities. Above all, the care is excellent with staff who don't just care for my mother in law but who cares ABOUT her. As her health has deteriorated she requires much more in the way of physical care and specialist equipment and this has all been provided. The food is wonderful with fresh coffee and home baked cakes always on tap. They have recently acquired a part share in a minibus which makes outings more feasible. In spite of a number of management changes, I would recommend the home without reservation.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has dementia and is no longer capable of looking after herself. Having her live at Alexandra Grange has ensured she is in a safe environment with company and a very caring community of staff. Mum enjoys the activities particularly singing and dancing. The staff are always happy to discuss any queries or questions about mum's care. It gives me peace of mind to know that she is well looked after.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found all the staff at Alexandra Grange have treated my mother with the greatest kindness and care. She is extremely happy in her new surroundings and no longer lonely. She is kept very busy and is enjoying life.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

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Awards / Recognitions

February 2016

October 2015

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

November 2011

Job Vacancies

Staff Profiles

Madga

Madga Radoicovici

Job Title: General Manager

Joined: 2015

Description:

I am the General Manager at Alexandra Grange and have been a qualified Nurse for 12 years. I have a degree in Physiology and a Level 5 QCF Diploma in Leadership for Health and Social Care Adults. I have always had a passion for making a difference to the lives of others and I consider myself a very dynamic and approachable individual who strives to achieve the best possible outcomes for my residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra Grange Care Home