Willowcroft, Derby, Derbyshire
Willowcroft, Derby, Derbyshire
Willowcroft, Derby, Derbyshire

Willowcroft in Spondon, Derbyshire is a brand new residential and dementia care home.

The purpose built building has two wings with 30 residential places and 30 places for dementia care. The layout and facilities are designed to enhance residents’ dignity and independence. Every room has a mini fridge and plasma television with Freeview.

There is a call bell point in every room so that emergency care staff can get to residents 24 hours a day, every day of the year.

There is a specially landscaped, secure garden and some of the ground floor rooms have doors leading out onto a private patio.
MHA care homes focus on nurturing a person’s spiritual and physical wellbeing, based on Christian principles.

Group: MHA (Methodist Homes)

Person in charge: Kate Prince (Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Willowcroft: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.5 Willowcroft has a Review Score of 8.5 (8.450)

The Review Score of 8.5 (maximum of 10) for Willowcroft is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.450 is made up of a Quality Score of 4.783 Points (maximum of 5) relating to the rating and a Quantity Score of 3.667 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.450 for Willowcroft is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.783 for Willowcroft is calculated as follows: ( (47 Excellents x 5) + (13 Goods x 4) ) ÷ 60 Ratings = 4.783

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.667 for Willowcroft is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.167

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Willowcroft?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowcroft

  • Cousin of Resident/Service User
    2
  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Staff are always friendly, helpful and very patient. Although sometimes presented with challenging behaviour, they are always professional and show great care and understanding. Residents do not seem forced to join but are encouraged to participate in activities, thereby respecting their dignity and right to choose. Similarly, residents may take their meals in their own room if that is their preference. Care plans and notes are thorough and up to date and freely available for family and friends to refer to and staff are always available to provide updates and answer any questions.

How likely would you be to recommend Willowcroft? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I live in Wiltshire and endeavour to visit on a monthly basis and, for this reason, finding a care home meeting all my cousin's needs which was 100% trustworthy with an open and loving ethos was essential. Willowcroft meets the highest standard. At my regular review in May all information and file records were available. I am kept fully informed by management and staff, and there is a 3 way dialog with my cousin's doctors. All needs are being met. My cousin is deaf and has some medical needs but is attended in a loving and professional manner. Willowcroft is modern and always clean and pleasant.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can fully recommend this care home. The residents are treated with great respect, affection and patience. The food is very tasteful and well presented and there are some choices and good portions are provided. There are plenty of activities and entertainments provided and two Christian services each week if residents choose to attend. I have never seen a better home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Willowcroft for four years from its opening until she passed away in April. Throughout that time she was cared for with the highest level of skill and compassion. Each resident is treated as an individual with their preferences regarding social activities, food, personal assistance, pastoral care and everything else being catered for and always with a smile. The standards of catering and cleanliness are consistently outstanding. There is a real sense of family at the home and residents are encouraged to treat Willowcroft as their home. Families are welcomed and there is, consequently, a great sense of involvement for everyone. Activity coordinators work well with residents and carers to provide a stimulating and dynamic range of activities and constantly strive to extend their programme. Willowcroft has excellent links with the local community and pastoral care is exceptionally served by the resident pastor. All staff treat residents more as friends than clients and always have time to have a chat rather than always being task oriented. Management have an open door policy and are keen and able to address any issues ably and swiftly. Willowcroft is always a happy place. I am eternally grateful that my mother lived her closing years here and would unequivocally have no hesitation in recommending it to others.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has now lived at Willowcroft for a year.
The staff are very caring & friendly. Everyone knows the residents by name - from the manager to the domestic staff - and they will always have a chat when they meet.
Residents with dementia live in small family groups (no more than 15) so it is very much like living in a family. There is always lots of laughter.
There are two full-time activity co-coordinators with activities every day - board games, pamper sessions, group activities etc.
Willowcroft believes music is important for the residents well-being so professionals visit to run interactive music & singing sessions, music therapy, armchair exercises etc. and regular visiting entertainers give concerts.
There are church services twice a week which residents are able to attend if they wish.
The food is excellent with snacks and drinks always available throughout the day (and night, if required).
Any minor issues we have had have all been dealt with very professionally and have been speedily resolved.
We visited many care homes and chose Willowcroft because it was the best by far.

How likely would you be to recommend Willowcroft? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Willowcroft

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Care Home Idol 2016

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