St Michael's Court

St Michael's Avenue, Aylsham, Norwich NR11 6YA

St Michael's Court, Norwich, Norfolk
St Michael's Court, Norwich, Norfolk
St Michael's Court, Norwich, Norfolk

St Michael's Court is a Aylsham care home that specialises in looking after the needs of people with a form of dementia, with up to eighty-six places for admissions that makes it one's of Norfolk's largest single dementia care providers.

This charming property consists of en-suite bedrooms and pleasing surroundings, that help those with mental health complications in achieving a relaxing lifestyle that is as stress-free as possible.

Staff look to make visitors feel as welcome as possible and keep a regular check of healthcare developments with the assistance of related professionals.

Group: Runwood Homes Ltd

Person in charge: Nikki Culleton (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 86 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on St Michael's Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 St Michael's Court has a Review Score of 9.2 (9.238)

The Review Score of 9.2 (maximum of 10) for St Michael's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for St Michael's Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.831 for St Michael's Court is calculated as follows: ( (69 Excellents x 5) + (14 Goods x 4) ) ÷ 83 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.407 Points relating to the number of positive Reviews for St Michael's Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered beds ÷ 5). 7 Reviews ÷ 17.2 Target = 0.407

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Michael's Court?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Michael's Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

My Mother suffered from Alzheimer's dementia and after visiting several local care providers I chose St Michael's Court in Aylsham for her care. She was in the home for just over two years before she passed away at the age of 100. I cannot praise the quality of care she received highly enough. All the staff were caring and attentive and did their very best to provide activities every day. If there was ever a problem with Mum they would call me immediately and let me know what was going on. Right up until the end, when she passed away in the home I could not fault the service provided.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Me and my mother had a meeting with the new management concerning my father. The new team are absolutely brilliant. The manager is so down to earth and approachable that we feel we could talk to her about anything and at any time. She has given us all her contact details and told us her door is always open.
She has only been there 4 weeks and has already turned the place around and had dealt with our issues already.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the care team manager to the care workers, all who work extremely hard, each person treated mum with kindness and respect. Mum was bedbound and so the care team became her second family. I know she really enjoyed chatting to them. The management team are strong with a lot of experience and are always available if you want to discuss anything. The home is modern, purpose built and beautifully fitted out. Mum sadly passed away during September at St Michael's Court which is where she wanted to end her days. We received tremendous support from the home during this difficult time. I will never forget standing in the corridor with some of the staff, they were in tears and I realised just how much they care for their residents. Staff working on different floors came down to say goodbye to mum which was very touching. The support of the care home manager at the end was exceptional and made a big difference to my sister and I. Mum was so happy there and for that, we are hugely grateful.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Finding a permanent residential placement for a family member is an extremely difficult decision and we consider ourselves extremely fortunate that St Michael's Court were able to accommodate our Mother. My husband works for an ambulance service and was familiar with the facilities. Therefore this was the only home that we were willing to consider due to its high standards, facilities and welcoming staff. The manager and staff have been extremely supportive and helpful, making the process as smooth as possible for our Mother and us.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at St Michaels Court for two years. We looked at a lot of care homes before selecting St Michaels, staff are very helpful and treat mum with dignity and understanding mum has alzheimers. I turn up unannounced and the rooms are being cleaned, lunch being served. All looks very good. Staff are very approachable and happy for them to care for my mother.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent and compassionate care for my 85 year old mother.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care team at St Michaels work very hard and show great kindness to try and meet the needs of each resident. The management are very open and approachable , actively encouraging residents families to give feedback on their care. They take a highly accommodating approach to individual needs and preferences. My father is on the residential floor and has a lovely sunny room with French doors opening onto the garden. There are activities for those who choose to join in, but equally quiet spaces for people who prefer their own space. All the staff are good and some are truly wonderful.

How likely would you be to recommend St Michael's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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