Gracewell of Kentford

Jeddah Way, Kennett, Newmarket CB8 8JY

Gracewell of Kentford, Newmarket, Suffolk
Gracewell of Kentford, Newmarket, Suffolk
Gracewell of Kentford, Newmarket, Suffolk

Gracewell of Kentford is located in Kennett, a pleasant area of Newmarket, on the borders of Suffolk and Cambridgeshire, and less than 70 miles from London.

They provide residential, nursing and dementia care and the home is divided into four smaller communities to ensure a homely environment and best care support. All rooms are en-suite and they have three apartments for couples.

Wendy Harvey, the home manager, leads a dedicated team of carers and support staff, who all help to provide a kind and welcoming environment for residents. Gracewell of Kentford welcomes families and friends to the home and take an active part in the local community.

The home is part of the Gracewell Healthcare group, winner of the Health Investor Awards for Residential Care Provider 2014.

Group: Gracewell Healthcare Ltd

Person in charge: Peter Walton (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 88 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Gracewell of Kentford: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Current Reviews

9.2 Gracewell of Kentford has a Review Score of 9.2 (9.210)

The Review Score of 9.2 (maximum of 10) for Gracewell of Kentford is based on 17 Review/Recommendations in the last 2 years. This Review Score of 9.210 is made up of a Quality Score of 4.824 Points (maximum of 5) relating to the rating and a Quantity Score of 4.386 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.210 for Gracewell of Kentford is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.824 for Gracewell of Kentford is calculated as follows: ( (176 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 204 Ratings = 4.824

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.386 for Gracewell of Kentford is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 88 Registered Beds) x 2 = 0.386

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Gracewell of Kentford?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Kentford

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Husband of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 15 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Generally this care home is excellent but lately I feel that there has been a decline. I visit my mother most Saturdays sometimes on other days. This last weekend 16th April, her windows wouldn't open due to being jammed by something she had hanging on there but when I went to reception there was no one around to tell/report also I've noticed on several visits that her table is unclean with dried on food and drink I suspect that it's wiped everyday but this isn't sufficient to get into cracks etc. Otherwise the family have been pleased with the level of care mum has received.

How likely would you be to recommend Gracewell of Kentford? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Good cupcakes. Overall very pleasant atmosphere.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff, very caring towards all, would recommend strongly to relatives.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident of Kentford Manor in January 2015, at the age of 92. She had dementia (early signs of) and she was in the palliative dementia ward. Though she did not want to leave her home and go into a care home, the staff endeavoured to make her comfortable. I was satisfied with the standard of care offered and particularly moved with how caring the staff were when she was dying, some of the staff were almost in tears because of the bond they had formed with my mother.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was really pleased and impressed by the level of care given to my mother in the two years that she resided at the home. Suffering from dementia, she was always treated with love and respect by the immensely caring staff. The home was always welcoming and friendly when I visited and the staff were never too busy to stop and chat about what Mum had been doing and how she was getting on. Kentford Manor is a very attractive building and the common parts are beautifully decorated and the rooms practical, clean and comfortable. It never felt clinical and I appreciated being able to come and go whenever I chose. The food always looked appetising, especially the home baking!
I cannot thank the staff enough for giving Mum a truly happy, contented and above all dignified final two years. The immense sadness her family feel now that she has died is much reduced by the knowledge that she died peacefully in Kentford Manor surrounded by people who genuinely cared for her. Thank You.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were told of Kentford Manor when looking respite for my mum, who was showing early signs of dementia. Mum liked it so much after her 3 weeks she wanted to stay, and was there up until her death last weekend. Mum so enjoyed her nearly 3 years there with so much love, care and social activities. She sadly fell while dancing and broke her hip which led to her last few weeks in nursing care, where again the care was very good and her last few days, she and us her family were looked after so good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Kentford Manor. Sadly she passed away in June, during the three years of her residing she was cared for with the utmost dignity and kindness. Kentford Manor is a very well run care home under the leadership of a great manager, with motivated and dedicated staff. It has been a God send to myself and family knowing my mother was cared for so well. I would wholeheartedly recommend this home to anyone looking for residential care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care and staff are friendly and supportive.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the facilities and care they give my mother.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is not just the standard of care that impresses but the permanently cheerful attitude of the staff in the way they deliver the care & support.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kentford Manor surpassed all of our expectations for a homely, caring and professional service. The staff are of the highest calibre and nothing is too much trouble for them. The help and interactions we have had with care staff and the Manager have all been timely and professionally approached. A number of family celebrations have been organised by the staff for my father and also my parents wedding anniversary. I highly recommend Kentford Manor with no hesitation whatsoever.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot speak highly enough of the love, care and respect our mother has received during her 3 years living at Kentford Manor. Wendy, the manager is always ready to talk to us and engages with the residents as she moves around the Manor. This is a Care Home to 'knock spots' off any other! The building itself is more like a 5 star hotel and it is served by the highest quality staff who have residents and their families needs at the very top of their agenda at all times. Our mother has been treated with the utmost respect and love with her dignity remaining intact. She has spent 3 very happy years in a place she was able to call home when she has been at her most vulnerable, due to her state of health. The ethos Wendy provides at Kentford Manor is filtered through to all of the staff working there. They are friendly and always seem to have time for everyone. A lot of the staff have been there since it opened and that says it all really. In fact re-reading this review has made us realise something....we need to get our names down on the waiting ASAP! If only every vulnerable person received the high level of care provided at Kentford Manor the world would be a much better place. Cannot speak highly enough of Wendy and her team of Angels.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the just over 3 years that my Mother has been resident, I have found all facilities to be excellent.
The General Manager, Wendy Harvey, is very professional and always eager to listen to any problems and quick to remedy, if they occur. Also, readily available to discuss any relative matter to a satisfactory conclusion
The excellent staff are friendly, caring and sympathetic with plenty of patience and ability.
However, the Gracewell head office accounts department leaves much to be desired, by their tardy, unprofessional and disinterested attitude to my requests for some paperwork, such as invoices and statements for payments made.
I have found some of them to be unresponsive to several requests and one person,downright rude, disconnecting me after refusing to give her name and not connecting me to the Financial Director, Jonathan Harper.
I am currently pursuing this with the Senior Operations Director, Philip Smith, after failing to be connected to Jonathan Harper , Financial Director,to highlight my problems, which I regard as a serious issue worthy of reporting to him.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Kentford Manor is kept in great condition, always clean and tidy. The staff are all amazing with the residents. All staff from management to cleaning and kitchen staff always have time to speak with residents. Being part of Kentford Manor is like having an extended family.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Yes, without doubt the best by far. Everyone are so friendly and caring, they really do go out of there way to make sure you are comfortable. I have recommended to people how good it is.
There is so much more I could say about it, but there's not enough room.
Love and kisses to everyone.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff from the cleaners to the manager are friendly have time to chat and provide a welcoming and caring home for my mother. There are plenty of activities and special events, the rooms are bright and clean and the carers spend a lot of time engaging with the residents. My mother is treated with the dignity which she deserves.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have looked after Dorothy for 3 years. Based on short visits to the best homes in our area, I dreaded the thought of her ever having to stay in any one of them for long periods. Sadly the day did come when I could no longer look after her. Fortunately by this time, Kentford Manor had been built. it stood out a mile in all respects. Dorothy has been in Kentford Manor for a year and I am pleased to say that she is getting the best care that anyone could expect of a nursing home. hence excellent rating.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

Erika

Erika Tucaite-Liule

Job Title: Office Manager

Joined: 2012

Description:

I completed a degree 6 years ago and have found the job I really want to be in, I look forward to work each day. My job is very diverse and working in a Nursing Home has completely changed my outlook on life and I have a much better understanding of the needs of the elderly in our care.

I am passionate about my job and find it challenging but 100% fulfilling. The residents and relatives have daily contact with me and this is the best part of my job. The way the staff care for dementia residents is inspiring and I cannot praise them enough, we are a team at all times and I am proud to work at Kentford Manor

Alysha

Alysha Homer

Job Title: Activities and Events Coordinator

Joined: 2011

Description:

I have worked at Kentford Manor for two and a half years now as the Activity Coordinator. My job is very diverse as each of the residents are unique individuals and need a separate activity plan. The fun is actually achieving this and seeing the residents come out of themselves, laugh, have fun and make new friendships to begin a new stage in their lives. The job is very rewarding and I love it.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Kentford