Gracewell of Kentford

Jeddah Way, Kennett, Newmarket CB8 8JY

Gracewell of Kentford, Newmarket, Suffolk
Gracewell of Kentford, Newmarket, Suffolk
Gracewell of Kentford, Newmarket, Suffolk

Gracewell of Kentford is located in Kennett, a pleasant area of Newmarket, on the borders of Suffolk and Cambridgeshire, less than 70 miles from London.

They provide residential, nursing and dementia care and the home is divided into four smaller communities to ensure a homely environment and best care support. All rooms are en-suite and they have three apartments for couples.

The home manager leads a dedicated team of carers and support staff, who all help to provide a kind and welcoming environment for residents. Gracewell of Kentford welcomes families and friends to the home and takes an active part in the local community.

The home is part of the Gracewell Healthcare group, winner of the Health Investor Awards for Residential Care Provider 2014.

Group: Gracewell Healthcare Ltd

Person in charge: Peter Walton (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 88 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Gracewell of Kentford: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Gracewell of Kentford has a Review Score of 9 (9.016)

The Review Score of 9 (maximum of 10) for Gracewell of Kentford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Gracewell of Kentford in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.561 for Gracewell of Kentford is calculated as follows: ( (68 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 107 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.455 Points relating to the number of positive Reviews for Gracewell of Kentford is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered beds ÷ 5). 8 Reviews ÷ 17.6 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Kentford?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Kentford

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1
  • Volunteer
    1

A modern home in a village environment. Purpose built building with easy access to all parts. Adequately manned with trained, caring staff who maintain good rapport with the residents and show interest in their well-being and personal needs. Clean both in appearance and smell with well lit and tidy rooms and common areas. Food is well prepared with ample portions and menu choice and a good variety. To a layman's eyes the nursing care standards give good cover and reaction to individual needs. Management is hands on and approachable and there is clear communication between them and the residents' relatives.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

My father has been resident at Kentford for just over one month. Before that, he had some periods of respite care when we took family holidays, and to help him become familiar with a residential provision. We believe, and he confirms, that he is happy with the care he is receiving. The accommodation is very good and all the staff are pleasant, friendly and helpful. From our experience so far, we would recommend this care home without reservation.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

My mother moved into Gracewells about 6 weeks ago from a hospital after having suffered a stroke. We are extremely happy with the level of nursing care provided and the attentive and caring nature of the staff. In particular, the quality and regularity of the entertainment provided are excellent and very stimulating for my mother.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

As a visiting project I am always astounded by the one to one care and the high quality of the facilities on offer. Having an activities coordinator that puts on lots of varied and themed events is a must to keep the minds active and is achieved here with great sucess.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

I have been Visiting Gracewell (formerly under a different name) since its opening. I can honestly say this is the finest home in the Newmarket and surrounding area and we are very lucky to have it.
The facilities are second to none as is the care. If there were a league table for Care homes Gracewell would most definitely be top of the Premier League.
Five-star service all round.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

The home is run for the residents and there is generally a relaxed and jolly atmosphere. They have their own Bistro style restaurant where they can have an aperitif if they wish and a glass of wine or something similar. The dining tables are beautifully laid for lunch and residence family can stay for lunch whenever they want. The staff are really kind with a sense of humour. The residents could not be better looked after. My mother is very happy there and is able to manage with the minimum of fuss and no stress.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

The staff at Gracewell of Kentford are fantastic. This is the key that makes the home a great place for elderly relatives that need constant care. The staff turnover is very low and this consistency ensures a smooth running and caring environment.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Generally this care home is excellent but lately I feel that there has been a decline. I visit my mother most Saturdays sometimes on other days. This last weekend 16th April, her windows wouldn't open due to being jammed by something she had hanging on there but when I went to reception there was no one around to tell/report also I've noticed on several visits that her table is unclean with dried on food and drink I suspect that it's wiped everyday but this isn't sufficient to get into cracks etc. Otherwise the family have been pleased with the level of care mum has received.

How likely would you be to recommend Gracewell of Kentford? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I was really pleased and impressed by the level of care given to my mother in the two years that she resided at the home. Suffering from dementia, she was always treated with love and respect by the immensely caring staff. The home was always welcoming and friendly when I visited and the staff were never too busy to stop and chat about what Mum had been doing and how she was getting on. Kentford Manor is a very attractive building and the common parts are beautifully decorated and the rooms practical, clean and comfortable. It never felt clinical and I appreciated being able to come and go whenever I chose. The food always looked appetising, especially the home baking!
I cannot thank the staff enough for giving Mum a truly happy, contented and above all dignified final two years. The immense sadness her family feel now that she has died is much reduced by the knowledge that she died peacefully in Kentford Manor surrounded by people who genuinely cared for her. Thank You.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

Erika

Erika Tucaite-Liule

Job Title: Office Manager

Joined: 2012

Description:

I completed a degree 6 years ago and have found the job I really want to be in, I look forward to work each day. My job is very diverse and working in a Nursing Home has completely changed my outlook on life and I have a much better understanding of the needs of the elderly in our care.

I am passionate about my job and find it challenging but 100% fulfilling. The residents and relatives have daily contact with me and this is the best part of my job. The way the staff care for dementia residents is inspiring and I cannot praise them enough, we are a team at all times and I am proud to work at Kentford Manor

Alysha

Alysha Homer

Job Title: Activities and Events Coordinator

Joined: 2011

Description:

I have worked at Kentford Manor for two and a half years now as the Activity Coordinator. My job is very diverse as each of the residents are unique individuals and need a separate activity plan. The fun is actually achieving this and seeing the residents come out of themselves, laugh, have fun and make new friendships to begin a new stage in their lives. The job is very rewarding and I love it.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Kentford