Newcross Care Home

378 Prestwood Road, Wolverhampton WV11 1RH

Newcross Care Home, Wolverhampton, West Midlands
Newcross Care Home, Wolverhampton, West Midlands
Newcross Care Home, Wolverhampton, West Midlands

Newcross Care Home is a modern and purpose-designed facility from Avery Healthcare, dedicated to bringing advanced and sophisticated care packages to elderly and vulnerable people in the Wolverhampton community.

While offering a professional service, with a wide range of care skills and talents available, Newcross Care Home is also directed towards independent living and person-centred care methods.

Some of the extra facilities included for residents' benefit and enjoyment include a cinema room, a hairdressing salon and wireless broadband, as well as specialist bathing facilities.

Group: Avery Healthcare Group

Person in charge: Jill Fletcher (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 62 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 62

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single £450 – £650

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Newcross Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.3 Newcross Care Home has a Review Score of 9.3 (9.287)

The Review Score of 9.3 (maximum of 10) for Newcross Care Home is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.287 is made up of a Quality Score of 4.771 Points (maximum of 5) relating to the rating and a Quantity Score of 4.516 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.287 for Newcross Care Home is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.771 for Newcross Care Home is calculated as follows: ( (150 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 192 Ratings = 4.771

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.516 for Newcross Care Home is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 62 Registered Beds) x 2 = 0.516

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Newcross Care Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newcross Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

15 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 15 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Excellent. Staff always friendly. Happy and content residents.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is well cared for. She is safe, warm and well fed. A new bed and mattress was provided for mum because she kept slipping out of bed. The staff are very patient and helpful, helping mum to move around and join in with activities. Mum has not been too well at times but the doctor is called straight away which is reassuring.
A slight concern I do have is the differing reports given by staff, some say she is doing well whilst others report her not being so good. However, I'm sure they do try to "hand-over" successfully.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We were very happy with the standard of care. Due to changes in drugs, mother seems very contented, and previous concerns relating to personal hygiene have now been fully addressed.

How likely would you be to recommend Newcross Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Good review excellent feedback.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The review went well. Do have concerns about my mother's weight and varicose veins which are large due to constant walking. Have tried getting her to sit down for long periods whilst there but all she wants to do is walk. Staff are very good with her but this is all part of dementia.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very open, friendly and caring atmosphere. Always felt welcome whenever we visited. Staff were always very attentive towards my aunt as were friends as well as carers. They made the last few months of her life comfortable and happy for which we will be forever grateful.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We, as a church have always been made welcome. We come twice a month to conduct a service lasting approximately half an hour and the staff have always made us welcome.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the short term mom has been here we have had excellent service and all staff carry out their duties to a high standard.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been resident in Newcross Care Home for just over two years and during that time we have had no reason to complain about her care. The staff are very good and friendly and the facility excellent. During her time she has been taken out on trips to theatre, shops etc. There is also regular entertainment within the home.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Any issues raised by me have always been dealt with promptly by the management.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and caring. My mom is well cared for always clean and seems happy. The home is warm and welcoming, bright with never any odours. Due to lack of staff at times requests sometimes take time to be implemented, but eventually gets done. I feel my mom could not be card for in a more caring or dignified manner than here. Whenever I call I feel part of their community.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother is very happy here and cannot fault any of her care or how very pleasant and helpful the members of staff are. I would have no hesitation in recommending to anyone who asks.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have been extremely caring and thoughtful in the two and a half years she has been a resident. When she first arrived she settled quickly and was happy. She enjoyed the company and taking part in the many and varied activities. We sometimes felt that she was happier than she had been at home alone as she enjoyed the company. She especially enjoyed helping in the garden. Since she has ben confined to bed they keep her clean and well fed.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are so happy with the care my mom receives, everyone is so kind and helpful. Mom is very happy always clean, love fresh flowers in the entrance. The carers are excellent I can't list all names.

How likely would you be to recommend Newcross Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I do say it is a very nice care home and I find my brother has the very best of care anyone could have. The staff and management, reception and kitchen girls to are really lovely. My brother has settled well he just loves them all. I am very pleased to see how very well he is cared for and he couldn't get better care anywhere else. To see how all the residents are cared for is excellent.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard of care received by my grandma, was nothing but exemplary. The staff were extremely compassionate, understanding and would always massively exceed expectations which was crucial at such a difficult time in my grandmas life. In September 2015 my grandma took a turn for the worse, and it was in her last moment that we really saw how fantastic Newcross Care Home was, having had experience of many other care homes in my professional and personal capacity. My grandma passed away feeling nothing but loved, cared for, and cherished by not only her family, but also by all members of staff.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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