Merton Place, Colwyn Bay, Conwy
Merton Place, Colwyn Bay, Conwy
Merton Place, Colwyn Bay, Conwy

Merton Place is a modern, purpose-built care home, providing residential and specialist nursing care for older people. This can range from short term respite care and palliative care, to ‘end of life’ care.

Laid out over three floors, Merton Place’s interior is light and airy with all bedrooms and all extensive communal areas decorated and maintained to a high standard. Merton Place is ideally equipped to provide support for elderly people.

Merton Place offers a warm, friendly and homely environment in which the wellbeing, care, comfort and quality of life for residents is the primary objective.

The care home's approach is centred on the person and focuses on individual needs, care and support - to maintain privacy, dignity, independence and choice.

All residents receive high-quality professional care, which is delivered with thoughtfulness and respect.

Group: Clwyd Alyn Housing Association Ltd

Person in charge: Christina Hale (Care Home Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 54 residents

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 54

Rooms with ensuite WC: 54

Weekly Charges Guide: Nursing Care Single £667 – £836

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Merton Place has a Review Score of 8 (7.991)

The Review Score of 8 (maximum of 10) for Merton Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Merton Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Merton Place is calculated as follows: ( (21 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.435 Points relating to the number of positive Reviews for Merton Place is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.8 positive Reviews (54 registered beds ÷ 5). 2 Reviews ÷ 10.8 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merton Place?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Merton Place

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother was cared for in Merton Place for 12months when it was deemed she could not return to her carehome. She suffered from dementia and was mainly bed bound. We could not have chosen a better nursing home and after trawling round many we decided on Merton Place. The care she received was exceptional and we could not have asked for more.

How likely would you be to recommend Merton Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A purpose built care home offering intensive care.
Staff always helpful and seemed genuinely concerned to keep my mother (advanced dementia and immobile) as happy and well cared for as possible.
The building and rooms were kept clean, tidy and fresh.
External entertainers were brought in for residents. Managed palliative care well.

How likely would you be to recommend Merton Place? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The service etc. is at best excellent,at worst good, but never bad. With different staff, circumstances etc. standards fluctuate. Clean, fresh home, excellent, approachable yet professional management. Food good and varied. They care about the spouse/partner as much as the resident. Some night staff bit iffy, but monitoring and training is ongoing.

How likely would you be to recommend Merton Place? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Merton Place

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Extremely UNLIKELY

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Awards / Recognitions

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Care Home Idol 2016

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