Merton Place, Colwyn Bay, Conwy
Merton Place, Colwyn Bay, Conwy
Merton Place, Colwyn Bay, Conwy

Merton Place is a modern, purpose-built care home, providing residential and specialist nursing care for older people. This can range from short term respite care and palliative care, to ‘end of life’ care.

Laid out over three floors, Merton Place’s interior is light and airy with all bedrooms and all extensive communal areas decorated and maintained to a high standard. Merton Place is ideally equipped to provide support for elderly people.

Merton Place offers a warm, friendly and homely environment in which the wellbeing, care, comfort and quality of life for residents is the primary objective.

The care home's approach is centred on the person and focuses on individual needs, care and support - to maintain privacy, dignity, independence and choice.

All residents receive high-quality professional care, which is delivered with thoughtfulness and respect.

Group: Clwyd Alyn Housing Association Ltd

Person in charge: Christina Hale (Care Home Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 54 residents

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 54

Rooms with ensuite WC: 54

Weekly Charges Guide: Nursing Care Single £667 – £836

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Merton Place : click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 7.6 (7.554)

The user Review Score of 7.6 for Merton Place is based on 1 Review/Recommendations. This Review Score of 7.554 is made up of 4.417 Points relating to the ratings and 3.137 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

The service etc. is at best excellent,at worst good, but never bad. With different staff, circumstances etc. standards fluctuate. Clean, fresh home, excellent, approachable yet professional management. Food good and varied. They care about the spouse/partner as much as the resident. Some night staff bit iffy, but monitoring and training is ongoing.

How likely would you be to recommend Merton Place? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Merton Place

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • All reviews are moderated before publication and the care provider may opt for the comment and ratings of a review not to be displayed (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Merton Place

Job Vacancies

Registered Nurses

£14.46 - £15.90 per hour (Care Home / Nursing Home • Full Time)
Colwyn Bay, Conwy

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Merton Place