Barchester Marnel Lodge Care Home

Carter Drive, Basingstoke RG24 9UL

Barchester Marnel Lodge Care Home, Basingstoke, Hampshire
Barchester Marnel Lodge Care Home, Basingstoke, Hampshire
Barchester Marnel Lodge Care Home, Basingstoke, Hampshire

Nursing and residential care services as well as personalised dementia care are offered at Marnel Lodge, one of Barchester's unique Memory Lane Communities. In addition, the home will have the facilities to care for younger people with physical disabilities.

The whole home is designed to create a home-like feel with furnishings designed with older people in mind, from the sofas and chairs in the living rooms to the easily accessible sculpted gardens and first floor terraces, which offer stunning uninterrupted views of the surrounding countryside. All rooms have a Nurse Call Bell. Throughout the home there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The Memory Lane Community at Marnel Lodge is specially designed for those living with a dementia using colour schemes that easily enable residents to identify areas within the home. This area also features life skills kitchens, where residents can be involved in everyday kitchen activities such as baking and setting the table.

Group: Barchester Healthcare Ltd

Person in charge: Susan Monger (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 62 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Marnel Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 29 Nov 2016

There are limited rooms available, however, please feel free to contact me, Sue Monger, General Manager to discuss your individual requirements, and of course you are most welcome to visit the home at any time. I look forward to hearing from you.

Current Reviews

9.4 Barchester Marnel Lodge Care Home has a Review Score of 9.4 (9.411)

The Review Score of 9.4 (maximum of 10) for Barchester Marnel Lodge Care Home is based on 20 Review/Recommendations in the last 2 years. This Review Score of 9.411 is made up of a Quality Score of 4.766 Points (maximum of 5) relating to the rating and a Quantity Score of 4.645 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.411 for Barchester Marnel Lodge Care Home is based on 20 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.766 for Barchester Marnel Lodge Care Home is calculated as follows: ( (186 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 235 Ratings = 4.766

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.645 for Barchester Marnel Lodge Care Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 62 Registered Beds) x 2 = 0.645

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Marnel Lodge Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Marnel Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

9 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 9 reviews. Ratings from the 11 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Everybody at Marnel Lodge, from domestic staff to the manager is 100% focused on the happiness and individual needs of every resident. Their community get-togethers are amazing. The last one being Halloween. The entertainment was first class and a very high percentage of families and staff joined in, it was a great party. I videoed the evening and posted it on Facebook, I had more than 150 comments on how wonderful it was.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend seems very well cared for and always looks smartly dressed and hair very nicely done. Staff are always happy and very helpful.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It's very nice. Very elegant and is very welcoming. Food is catered for exactly what I like and ask for.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live here with my wife who needs care. We are both fed and watered well and cleaned with the utmost privacy, care and attention.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice friendly staff who clearly care for the residents. I enjoy visiting the home and my relative.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Dad lived at Marnel Lodge Care Home for two and a half years. He wasn't always the easiest character but was always treated with kindness and respect. They went out of their way to make sure his life was enjoyable and interesting. He loved the food and spoke fondly of the staff. We always felt welcome and supported by everyone who worked at the home and any problems were quickly resolved. In his last weeks, the end of life care was superb and the nurses and carers enabled him to have a dignified, comfortable and pain-free death with his family around him.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jazz evening, an excellent evening attended well by many residents who the staff encouraged to join in and even dance to the music. The social events are so important to the residents and are well attended by the family's as well. The staff, participate themselves at these occasions making an almost party atmosphere. Well done Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Throughout my week here on work experience I have thoroughly enjoyed being here. I have had a lovely time speaking with all of the residents and getting to know the staff. The home has a wonderful atmosphere and I will definitely come back to visit everyone that I have met here.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My parents spent their last few years in Marnel Lodge, my mum having passed away last July and my dad in April. They settled so well into their lovely rooms and came to love their carers. Unfortunately many carers moved on during that time but those who are still there became loyal friends to my parents, myself and my family. My dad was able to be in Marnel when he passed away. The support and care that we all received meant so much to us. The care home is attractive, welcoming and I felt so at home there. Many thanks to everyone there, especially the nursing staff who helped to make my dad as comfortable as possible towards the end.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is well cared for here. The staff are all kind and professional, they always keep me informed. Dad has been here 2 and half years and on his journey as his needs are greater the staff have stepped up to the challenge. My family are very satisfied with all aspects of dads needs. We can only say a huge thank you to all the staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our first visit to Marnel Lodge to make inquiries from the Manager, we have been impressed by the personal care and attention we have been shown. Our friend (the resident) was loved and cared for in a manner that could not be faulted. She was shown dignity and given attention suited to her needs. All staff have displayed qualities of care and devotion with personal interest in resident and family. We are most grateful to them all.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife and I have been most impressed by the layout, the memory lane, the quality of the staff and, especially the overall cleanliness of this home. On our last visit, Wednesday 28 October, one of the staff was most helpful in answering our queries, she certainly knew her patient well, and the background as to why she was in the home. We also met a priest who visits every week to give my aunt communion and he confirmed all the above.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident in Marnel Lodge for 5 week and we are delighted with the care and support they provide not only to my aunt but the family as well. It is a fantastic care home. All the staff and facilities are really excellent. My aunts health and demeanor have improved no end since she came here. Thank you Marnel Lodge.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care home, mother-in-law is very happy there. Her health has improved a lot since she went there. Highly recommend.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to find a care home urgently for my mother-in-law as she could no longer live on her own. All the staff were exceptionally helpful and settled her in quickly, ensuring that she was integrated into the day to day life at Marnel Lodge.

Everything was taken care of without any worry for us, including transfer of her doctor and her immediate medical needs.

There is always something going on to stimulate her mind and although her dementia has advanced recently, she has made friends already and is joining in with activities, tea parties and games.

We have the comfort of knowing that we can visit any time day or night and always receive a warm welcome and a smiling face.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming, clean, kind staff. Superb care home. My mum passed away here and the care home was mentioned in the tribute at the funeral service.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff lovely, friendly. Activities good. Food variable, could be hotter, meat less tough, great cakes lovely. Overall - good care home for mum.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am so happy with this home I have booked my father in.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy meeting new residents and making new friends. I enjoy all the evening parties that take place at Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother loves it there. The staff even put on a panto and my mum said it was great. It's lovely that it has birds and animals around it makes it feel like a home. My mum loves Gus the parakeet and pat the dog. The food is of a very good quality and the drinks and home made biscuits and cakes for visitors is a lovely touch. It is a joy to visit my mum there and see her so happy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2012

Job Vacancies

Staff Profiles

Sue

Sue Monger

Job Title: General Manager

Joined: 2014

Description:

I am the General Manager at Marnel Lodge. I have lived in the local area for the past 30yrs, I completed my general nurse training at Frimley Park Hospital when I was 18, and subsequently following the completion of this training I then completed my Psychiatric training at Park Prewett. I have worked as a community Psychiatric nurse, a Home Manager for two local nursing homes, managed a nursing agency and managed a Learning and Development department for a large care provider. I hold a strong interest in dementia care, and attended a years course with David Sheard, a Dementia Care Specialist for dementia care matters. I believe that true care is genuine kindness, compassion, and caring for that person.

No image found

Jo Shuck

Job Title: Administrator

Joined: 2014

Description:

I have now worked at Barchester for a couple of years and can honestly say I love every day working at Marnel Lodge. I look after the homes finances, but love meeting the residents and building a relationship with the relatives. My door is always open and am happy to help with anything you need!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Marnel Lodge Care Home