Barchester Marnel Lodge Care Home, Basingstoke, Hampshire
Barchester Marnel Lodge Care Home, Basingstoke, Hampshire
Barchester Marnel Lodge Care Home, Basingstoke, Hampshire

Nursing and residential care services as well as personalised dementia care are offered at Marnel Lodge, one of Barchester's unique Memory Lane Communities. In addition, the home will have the facilities to care for younger people with physical disabilities.

The whole home is designed to create a home-like feel with furnishings designed with older people in mind, from the sofas and chairs in the living rooms to the easily accessible sculpted gardens and first floor terraces, which offer stunning uninterrupted views of the surrounding countryside. All rooms have a Nurse Call Bell. Throughout the home there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The Memory Lane Community at Marnel Lodge is specially designed for those living with a dementia using colour schemes that easily enable residents to identify areas within the home. This area also features life skills kitchens, where residents can be involved in everyday kitchen activities such as baking and setting the table.

Group: Barchester Healthcare Ltd

Person in charge: Susan Monger (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 62 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Marnel Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 02 Feb 2016

Dementia Care/Nursing (private) 2 vacancies Elderly Frail Care/Nursing (private) 4 vacancy

Current Reviews

Review Score: 9.3 (9.315)

The user Review Score of 9.3 for Barchester Marnel Lodge Care Home is based on 16 Review/Recommendations. This Review Score of 9.315 is made up of 4.799 Points relating to the ratings and 4.516 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

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My dad is well cared for here. The staff are all kind and professional, they always keep me informed. Dad has been here 2 and half years and on his journey as his needs are greater the staff have stepped up to the challenge. My family are very satisfied with all aspects of dads needs. We can only say a huge thank you to all the staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our first visit to Marnel Lodge to make inquiries from the Manager, we have been impressed by the personal care and attention we have been shown. Our friend (the resident) was loved and cared for in a manner that could not be faulted. She was shown dignity and given attention suited to her needs. All staff have displayed qualities of care and devotion with personal interest in resident and family. We are most grateful to them all.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife and I have been most impressed by the layout, the memory lane, the quality of the staff and, especially the overall cleanliness of this home. On our last visit, Wednesday 28 October, one of the staff was most helpful in answering our queries, she certainly knew her patient well, and the background as to why she was in the home. We also met a priest who visits every week to give my aunt communion and he confirmed all the above.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident in Marnel Lodge for 5 week and we are delighted with the care and support they provide not only to my aunt but the family as well. It is a fantastic care home. All the staff and facilities are really excellent. My aunts health and demeanor have improved no end since she came here. Thank you Marnel Lodge.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marnel lodge is a beautiful care home and provides a fantastic high standard of care. All of the residents I see there are very happy. There is always a very happy and caring feeling about the home from the moment I arrive to the moment I leave. They provide residents with lots of activities and days out which they all tell me about during treatments. Overall a fantastic care home with beautiful gardens and setting.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home, mother-in-law is very happy there. Her health has improved a lot since she went there. Highly recommend.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to find a care home urgently for my mother-in-law as she could no longer live on her own. All the staff were exceptionally helpful and settled her in quickly, ensuring that she was integrated into the day to day life at Marnel Lodge.

Everything was taken care of without any worry for us, including transfer of her doctor and her immediate medical needs.

There is always something going on to stimulate her mind and although her dementia has advanced recently, she has made friends already and is joining in with activities, tea parties and games.

We have the comfort of knowing that we can visit any time day or night and always receive a warm welcome and a smiling face.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming, clean, kind staff. Superb care home. My mum passed away here and the care home was mentioned in the tribute at the funeral service.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff lovely, friendly. Activities good. Food variable, could be hotter, meat less tough, great cakes lovely. Overall - good care home for mum.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Likely

Overall Standard: Good

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been a resident here for about 16 months. I think she is well cared for and I have seen improvements. She has now started to enjoy the entertainment. As a visitor I am always made to feel very welcome and if I have had any concerns about my friends care they have been dealt with.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am so happy with this home I have booked my father in.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy meeting new residents and making new friends. I enjoy all the evening parties that take place at Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother loves it there. The staff even put on a panto and my mum said it was great. It's lovely that it has birds and animals around it makes it feel like a home. My mum loves Gus the parakeet and pat the dog. The food is of a very good quality and the drinks and home made biscuits and cakes for visitors is a lovely touch. It is a joy to visit my mum there and see her so happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Food is very good but Pauline would like more gammon. I would like to be let out more, people should be taken out of the home more.
As an activity I suggest swimming and or swimming lessons.
Generally I am very happy here but I would like to get out more.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has only been in Marnel Lodge 2 months but is settling in well. From day one all the staff recognised visitors and were friendly, polite and caring. Nothing seems too much for them. We felt that Mum is very safe and secure and well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic staff who make the residents feel so loved and cared for, they feel part of a family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

September 2012

Job Vacancies

Care Assistants

£comp + free training + benefits (Care Home / Nursing Home • Full Time or Part Time)
Basingstoke, Hampshire

Head of Unit - Dementia (RN)

£ Competitive + Free Training/ CPD (Care Home / Nursing Home • Full Time)
Basingstoke, Hampshire

Staff Profiles

Libby

Libby Barrett

Job Title: General manager

Joined: 2011

Description:

Libby is responsible for all aspects of the day to day management of the home. She has worked in the role since November 2011 and has a passion in developing services to meet the needs, wishes and aspirations of those we support. Libby trained as a General Nurse in the early eighties at St Thomas Hospital, London and has worked in both the health and social care sector for over 30 years. Libby’s experience includes managing nursing, residential homes and domiciliary care services and developing and managing an NVQ centre. Libby qualified as a Teacher from the University of Surrey in 2002. Later Libby also spent some time working for the Learning and Skills Council, looking at new types of worker roles. Libby and the team at Marnel Lodge enjoy giving a warm welcome visitors and residents to the Marnel Lodge

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Barchester Marnel Lodge Care Home