Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB

Briarscroft Residential Care Home, Birmingham, West Midlands
Briarscroft Residential Care Home, Birmingham, West Midlands
Briarscroft Residential Care Home, Birmingham, West Midlands

Briarscroft Residential Care Home has been purpose-built and is staffed by a dedicated team.

The focus is on making sure residents are support in a professional manner at all stages of their care needs, while being able to make the most of an active lifestyle and homely comforts.

Care workers are qualified to meet high standards of specialist dementia care and are available throughout the day and night.

Landscaped gardens make for pleasant surroundings, while residents also have access to Sky TV and Internet services.

Group: Sanctuary Care Ltd

Person in charge: Rubina Choudhury (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 64 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Lift

Latest CQC* Report on Briarscroft Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.331)

The Review Score of 9.3 (maximum of 10) for Briarscroft Residential Care Home is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.331 is made up of a Quality Score of 4.643 Points (maximum of 5) relating to the rating and a Quantity Score of 4.688 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.331 for Briarscroft Residential Care Home is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.643 for Briarscroft Residential Care Home is calculated as follows: ( (172 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 255 Ratings = 4.643

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.688 for Briarscroft Residential Care Home is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.688

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Mom has now been at the home for six months and in that time she has improved in every way. She is very happy and contented, she has company and in her own words "nothing to worry about at all". She talks about her carers as friends and that is how they are with her.

When she was at home, old, frail and vulnerable, we used to hate leaving her but now, knowing she is in such good hands, we ourselves have "nothing to worry about at all".
We spent a lot of time researching care homes and we really found a gem when we found Briarscroft.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Overall very nice home, caring staff and good levels of care. My only criticism is the residents just sitting in a chair most of the day with very little stimulation. My mother has said on many occasions that she is bored. She is not the only resident to say this.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emma Myers, Marketing and PR Manager at Briarscroft Residential Care Home responded to this review on 31 Dec 2015:

Thank you for review, we are really pleased that you would be extremely likely to recommend us. We are excited to have recently recruited a replacement activities person who is working hard to provide a variety of activities for our residents to enjoy both now and in the future. Best wishes Care Home Manager Rubina Choudhury.

My brother, sister and I were very worried about mum having to go into a home and we viewed several before deciding we wanted her to go to Briarscroft, from that moment on the Staff have been fantastic first helping us with the process and then looking after mum so well. Mum has improved significantly since staying here and she is always happy when I visit. I have had excellent dealings with all the staff who cannot do enough to make sure mum is happy and well cared for. Mum also has nothing but praise for the food.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The care home is modern and the standard of d├ęcor is excellent. The bedrooms are light and airy and are well furnished. The staff are friendly and helpful.

How likely would you be to recommend Briarscroft Residential Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was one of the first residents when the home opened. I am convinced that she has lived to her present age of 93 due to the excellent care she has received here.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

On our visit the staff were brilliant and so helpful. It's a pleasure to visit the home as it is so friendly and clean, any problems are dealt with quickly. They have made a fantastic effort to make my father-in-law feel happy and contented.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring, the home is very clean and hygienic. Nothing is too much trouble for the staff. Excellent care home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most staff are very friendly and treat the resident's with compassion and dignity, taking the time to paint nails, put jewellery on etc. and doing activities with the residents. Very happy with the care provided.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has only been a resident since the end of April this year and all the staff treat him with dignity and respect at all times. All the staff call him by his first name as we requested, they knock before entering his room and allow him what independence he wants, but are very mindful that he does need support and supervision with a lot of tasks now. I feel dad went into residential care at a key point in his journey with dementia and we feel totally supported with his care. He needed to go into hospital last week for a few days and the home were prompt in getting paramedics as required and keeping the family informed. They have also given him the support he needs on his return home.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Mum has been a resident for three months now, and I can say that the level of care she has received during that time has been excellent. I have always felt that mum is safe and well looked after. The home is always clean, warm and welcoming, and the food is very good and plentiful. The staff are cheerful and attentive and keep us well informed. We definitely feel that we made the right choice.

How likely would you be to recommend Briarscroft Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law is very well looked after kept clean and tidy and is receiving excellent care. The food is very good, varied and well presented. The staff keep an eye out for him and inform us of any issues.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since mom has been at Briarscroft she has been treated with dignity and the care she receives is second to none.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We would recommend this care home to friends and acquaintances.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Weekends don't seem to have the same amount of staff. Perhaps more staff members at weekends.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The only way personally I would describe Briarscroft would be perfect. Nothing is too much trouble for all the staff. I feel lucky my mother was able to get in such a lovely home. I would recommend it to anybody.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On balance, my wife and I think that this care home is good, we have some experience of other care homes as my Mother-in-law lived for some time in a care home. We note that there is a distinct lack of air fresheners which is a pity as occasionally there certain odours associated with elderly people.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mum was temporary resident as interim, she has since moved to live with me. During her stay at Briarscroft, her care was outstanding. Carers were always pleasant, friendly and nothing was too much trouble. I have only praise for the care and support provided not only to my mum but also to myself. In particular, I would like to thank Gwen, manager who did not hesitate in helping me at such short notice.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the carers and management at Briarscroft approachable and willing to help. I have no concerns about my mothers welfare and feel that she is in a safe and comfortable environment. Briarscroft is a modern, bright home and I would not hesitate to recommend it to anyone.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have seen myself:- Front line staff are gems, including care staff and domestic for example my dad like his food, he has a choice and the staff give him a healthy amount. His response every meal is very good as he is a well built man. He is not keen sitting at the formal table for meals, the staff bring his meal to him in his room and don't make any issue. They encourage him to sit at the table he says no their response no problem we will bring to your room. All staff the same response consistent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The fact that I already had a relative in there prior to this I was quite impressed. My father is now in there on respite trying it out.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very welcoming home from home for residents. They are well taken care of in lovely surroundings. Staff are kind, caring and do the best to treat all as individuals. No hesitation in recommending.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been absolutely delighted at the progress my mother has made since becoming a resident at Briarscroft. From a virtual recluse to being sociable, lively and far more happy than she has been for many years. I would not have believed that her own being could have improved so much that instead of worrying about her I can now relax in the knowledge that she is being properly cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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