Fairway View, Nottingham, Nottinghamshire
Fairway View, Nottingham, Nottinghamshire
Fairway View, Nottingham, Nottinghamshire

Fairway View is a care home in Bulwell, specialising in residential dementia care, run by highly qualified and experienced carers. Care is personalised to the needs of each individual.

All of Fairway View's rooms are en-suite and have a flat screen television, digital TV channels and a personal DVD player.

Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme are available for residents to participate in. Delicious home-cooked food is specially developed by a nutritionist.

A choice of TV or quiet lounges is available for gatherings, as well as a contemporary on-site hair salon and landscaped gardens. Fairway View provides a great place to live and visit.

Group: Ideal Carehomes

Person in charge: Emma Johnson (Home Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 41 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Fairway View is located on Swale Close in Bulwell. Close to Bulwell Forest Golf Club and St Albans Road. Should you use a sat-nav for directional purposes please refer to postcode NG6 9FT.

Nearest Hospital is Nottingham City Hospital and is just over 2 miles away.
Bulwell Train and Tram Station is located but less than a mile away.
Bulwell Market Bus Station is less than a mile away.

Latest CQC* Report on Fairway View: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 09 Jan 2017

Residential Dementia vacancies

Reviews

9.7 Fairway View has a Review Score of 9.7 (9.665)

The Review Score of 9.7 (maximum of 10) for Fairway View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Fairway View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.665 for Fairway View is calculated as follows: ( (192 Excellents x 5) + (54 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 263 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Fairway View is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 18 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fairway View?

  • Extremely LIKELY
    17
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Fairway View

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Very satisfied with the level of care received over short period mum has been a resident.
Staff are very obliging. Plenty of activities if interested.
Disappointed in the administration skills at head office. Hopefully, next correspondence will have mum's correct name.

How likely would you be to recommend Fairway View? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Helen Chermside, Customer Service Executive at Fairway View responded to this review on 09 Jan 2017:

Thank you for taking the time to review Fairway View. Ideal Carehomes appreciates all feedback about our homes would like to confirm that your Mother’s name has already been corrected on our Head Office records. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Excellent service, always clean and tidy. Very good spread of food when we came to scatter my wife's aunt's ashes and unveil her bench. Nothing was too much trouble for the staff.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother was very happy at Fairway View. She passed away on 15-07-16. Today we have scattered her ashes in the gardens. The day has been made extra special due to the service of the staff and all the extras provided. I would like thank everyone for looking after Mum and treating her with the greatest of respect and dignity.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to visit my sister a few times and she was always well looked after. Her room was always nice. When we came to unveil my sister's bench we were very well looked after. The staff were helpful and the food was very nice. A very nice spread.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been a lovely experience for my Gran being here. She was well cared for and it was a pleasure visiting.

How likely would you be to recommend Fairway View? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care for my Grandma. Even provided food and drink when we returned to scatter her ashes in the garden.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the staff and care that my Nannie received. The staff are friendly and welcoming. I can't say a bad thing about my experience.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant place, care of my grandmother is very good and all the staff are friendly. Would recommend.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For the few years my Mum was in the care home, I must say that the care was of great quality and the staff treated Mum with respect and dignity.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the care staff have been amazing; they care for the residents and always go that extra mile. The sing-along nights made the residents come alive. Excellent activities, extra activities at Christmas, Easter, Valentines etc. I would recommend Fairway View because the staff care.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff cared very well for my grandmother and it was very heart warming knowing that she is being well cared for. The staff were excellent during the time my Nannie stayed at Fairway View. I would highly recommend this care home to anyone as it is exceptional.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff are always very patient with mother the food is good (I have tried it)
The only negative is as always in care homes in that clothes go missing and turn up with other patients.
In all other respects, the care home is very good.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Helen Chermside, Customer Service Executive at Fairway View responded to this review on 30 Sep 2016:

Thank you for taking the time to review Fairway View. We are pleased to learn that you are pleased with care provided to your mother and that you like our food. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the point you have raised. The team at Fairway View will be in contact with you directly to ensure it is resolved fully. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

My mother has been in residence here for the last 2 ½ years and we have all found the staff, accommodation and management to be excellent at all times.

How likely would you be to recommend Fairway View? Extremely Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our father was made very welcome by the carers, he needed a lot of care when he first went into the home, but with their help and medical help he is up and about again, he is a lot happier and has people to talk to and is not sitting on his own all day. He is starting to enjoy his life again thanks to the staff, they are giving him 24 hour support, something we were not able to give him, and it has given us peace of mind, because he was falling over a lot of the time.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I are really happy with the care home and all the staff. We know our dad is looked after well and treated with respect and dignity. Everyone is kind, helpful and caring. There is good communication and kept up to date. Our dad is seen by various outside agencies e.g. doctor, chiropodist, dementia specialists and optician etc. He settled in with lots of support from everyone. He loves his room and enjoys all the meals which look delicious.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Most entertainment still upstairs, unfair on resident who likes it, she taps her feet. Staff are fantastic, cannot fault any of them. Mum has really settled well. She is really happy. My only fault is the garden area, looks very unkempt, overgrown trees. no view, need to approach the council.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Helen Chermside, Customer Service Executive at Fairway View responded to this review on 26 Jul 2016:

Thank you for taking the time to review Fairway View. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. Whenever possible, the entertainment is now rotated between floors, to ensure all residents benefit. A gardener has been employed to come in twice a week to look after the gardens and the home has many exciting plans and ideas to improve the garden areas for the residents’ enjoyment. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Though my mother was only in for a few weeks the staff were excellent with her and very caring and when she passed away the staff were very supportive to me and couldn't have been more helpful.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The transfer from another place went well as could humanly possible. My aunts deterioration seems to have progressed but this is in no way connected with the transfer. The family are most happy with the excellent care and love which are showered on our aunt and most grateful to the staff (first at the other place and even more so at Fairway View) God bless you all.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole, care is satisfactory, however there never seems to be enough staff on duty. My mother always requires the WC when I arrive and has waited long periods before staff are available to assist her. She requires a nebuliser regularly and I always have to ask for this to be administered.
Manager is inconsistent and never gets back when issues are raised. Laundry services are at times shocking, clothes return shrunk, discoloured or never return. There could be more activities to stimulate residents. The flood and kitchen staff are exceptional. The staff are a credit to the home. There seems to be a very high turnover of staff. The senior staff are great.

How likely would you be to recommend Fairway View? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Helen Chermside, Customer Service Executive at Fairway View responded to this review on 20 Jan 2016:

Thank you for taking the time to review Fairway View. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. We understand that the team at Fairway View are aware of these issues and are in direct contact with you with regards to implementing measures to prevent future reoccurrence. We apologise that your experience has not met the high standards we set for ourselves on this occasion. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities which we hope your mother will enjoy. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Everything is okay, except for one thing. My husband is a very stubborn man and refuses to let the carers. I wish there was some way to get through to him as I think he doesn't manage on his own and some help would be great.

How likely would you be to recommend Fairway View? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are caring and do their best, although they seem to be under pressure at times. Mornings are always a busy at times. Breakfast for some is late if they need assistant to get up and get ready.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Job Vacancies

Staff Profiles

Dorothy

Dorothy Mbulo

Job Title: Home Manager

Joined: 2016

Description:

“We always remember that we are working in our resident’s home, and we make home life as fulfilling as possible for them.”
Dorothy joined Fairway View in 2016 and is a Registered Nurse with varied experience in the health sector. She also has seven years of being a Home Manager prior to joining Ideal Carehomes. She is very passionate about providing an extremely high level of person-centred care at all times, and is very aware that the residents are at the centre of the home. Dorothy works closely with the Front of House Manager in regards to activities, and likes to know that everyone who lives at Fairway View has a busy social life, if they wish. Dorothy and all the staff and residents at Fairway View love to meet new people, so why not pop in and enjoy a cuppa and a chat?

Alison

Alison Fry

Job Title: Front Of House Manager

Joined: 2016

Description:

“I really enjoy showing visitors round our beautiful home, and our residents love to meet new people.”

Alison has a customer service background and joined Fairway View as Front of House Manager in 2016. She has personal experience of a relative living in a care home and feels that she can use this to help others in a similar situation. She is dedicated and enthusiastic about her role, and about the home, and enjoys building strong relationships with the residents and their visitors. Alison works closely with the Home Manager and Regional Activities Executive to ensure there is always something fun going on at Fairway View, why not pop in to meet everyone and join in with one of the exciting activities?

Allison

Allison Boyle

Job Title: Regional Director

Joined: 2016

Description:

“My aim is to make a real difference to the lives of our residents and provide them with independence, choice and dignity at all times”

Allison joined Ideal Carehomes in October 2016 and has worked within the care sector for over 30 years. As Regional Director, she oversees five homes within the Midlands area working with Home Managers to ensure our residents’ receive the best quality care. Allison can regularly be found at our homes, chatting with staff, residents and their families, building on the existing high standards with a continual programme of improvement. She is a great believer in person-centred care, and uses her excellent communication skills to cascade this ethos to the care teams within our homes, in turn creating caring and compassionate environments throughout.

Allison’s career as a nurse has underpinned her principles of exceptional care and she ensures her role revolves around this. She has also worked as a Home Manager for 12 years, before moving onto Regional Manager and Operations Director and therefore has all the tools required to lead our Midlands homes. Allison now oversees all aspects of compliance throughout our Midlands homes and she welcomes any feedback from staff, residents and relatives alike, so do not hesitate to contact her should you have a question.

Catherine

Catherine Goddard

Job Title: Regional Activities Executive

Joined: 2016

Description:

“I believe that activities can really make a difference to somebody’s life, and that is an amazing reason to get up and go into work each day.”

Catherine Goddard joined Ideal Carehomes in September 2016 and is Regional Activities Executive for the Midlands area. She covers five homes in this area and works closely with Ideal Carehomes’ other Regional Activities Executives.

Catherine started her journey in the care sector seven years ago, supporting people in their own homes. She moved to work within a residential care setting and found that she particularly enjoyed arranging activities for the residents, and seeing the benefit these can have. As Regional Activities Executive for Ideal Carehomes, Catherine works with Home Manager’s to oversee the various activities within each home. This can range from meaningful daily activities, regular pop-up restaurants and exciting trips out. All of which bring stimulating, purposeful, fun and creative things to do for our Midlands residents.

Catherine believes that activities are central to excellent care and even that they can bring families and loved ones together again, especially when dementia is involved. She is keen to try out new things and holds regular social committee meetings in each home to find out what the resident’s would like to do in the upcoming months.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fairway View