Fairway View, Nottingham, Nottinghamshire
Fairway View, Nottingham, Nottinghamshire
Fairway View, Nottingham, Nottinghamshire

Fairway View is a care home in Bulwell, specialising in residential dementia care, run by highly qualified and experienced carers. Care is personalised to the needs of each individual.

All of Fairway View's rooms are en-suite and have a flat screen television, digital TV channels and a personal DVD player.

Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme are available for residents to participate in. Delicious home-cooked food is specially developed by a nutritionist.

A choice of TV or quiet lounges is available for gatherings, as well as a contemporary on-site hair salon and landscaped gardens. Fairway View provides a great place to live and visit.

Group: Ideal CareHomes

Person in charge: Emma Johnson (Home Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 41 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Fairway View is located on Swale Close in Bulwell. Close to Bulwell Forest Golf Club and St Albans Road. Should you use a sat-nav for directional purposes please refer to postcode NG6 9FT.

Nearest Hospital is Nottingham City Hospital and is just over 2 miles away.
Bulwell Train and Tram Station is located but less than a mile away.
Bulwell Market Bus Station is less than a mile away.

Latest CQC* Report on Fairway View: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 18 Aug 2016

Residential Dementia vacancies

Current Reviews

9.2 Fairway View has a Review Score of 9.2 (9.198)

The Review Score of 9.2 (maximum of 10) for Fairway View is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.198 is made up of a Quality Score of 4.515 Points (maximum of 5) relating to the rating and a Quantity Score of 4.683 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.198 for Fairway View is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.515 for Fairway View is calculated as follows: ( (100 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 163 Ratings = 4.515

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.683 for Fairway View is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 41 Registered Beds) x 2 = 0.683

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Fairway View?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fairway View

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

10 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 10 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Our father was made very welcome by the carers, he needed a lot of care when he first went into the home, but with their help and medical help he is up and about again, he is a lot happier and has people to talk to and is not sitting on his own all day. He is starting to enjoy his life again thanks to the staff, they are giving him 24 hour support, something we were not able to give him, and it has given us peace of mind, because he was falling over a lot of the time.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I are really happy with the care home and all the staff. We know our dad is looked after well and treated with respect and dignity. Everyone is kind, helpful and caring. There is good communication and kept up to date. Our dad is seen by various outside agencies e.g. doctor, chiropodist, dementia specialists and optician etc. He settled in with lots of support from everyone. He loves his room and enjoys all the meals which look delicious.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Most entertainment still upstairs, unfair on resident who likes it, she taps her feet. Staff are fantastic, cannot fault any of them. Mum has really settled well. She is really happy. My only fault is the garden area, looks very unkempt, overgrown trees. no view, need to approach the council.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Helen Chermside, Customer Service Executive at Fairway View responded to this review on 26 Jul 2016:

Thank you for taking the time to review Fairway View. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. Whenever possible, the entertainment is now rotated between floors, to ensure all residents benefit. A gardener has been employed to come in twice a week to look after the gardens and the home has many exciting plans and ideas to improve the garden areas for the residents’ enjoyment. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Though my mother was only in for a few weeks the staff were excellent with her and very caring and when she passed away the staff were very supportive to me and couldn't have been more helpful.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The transfer from another place went well as could humanly possible. My aunts deterioration seems to have progressed but this is in no way connected with the transfer. The family are most happy with the excellent care and love which are showered on our aunt and most grateful to the staff (first at the other place and even more so at Fairway View) God bless you all.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole, care is satisfactory, however there never seems to be enough staff on duty. My mother always requires the WC when I arrive and has waited long periods before staff are available to assist her. She requires a nebuliser regularly and I always have to ask for this to be administered.
Manager is inconsistent and never gets back when issues are raised. Laundry services are at times shocking, clothes return shrunk, discoloured or never return. There could be more activities to stimulate residents. The flood and kitchen staff are exceptional. The staff are a credit to the home. There seems to be a very high turnover of staff. The senior staff are great.

How likely would you be to recommend Fairway View? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Helen Chermside, Customer Service Executive at Fairway View responded to this review on 20 Jan 2016:

Thank you for taking the time to review Fairway View. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. We understand that the team at Fairway View are aware of these issues and are in direct contact with you with regards to implementing measures to prevent future reoccurrence. We apologise that your experience has not met the high standards we set for ourselves on this occasion. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities which we hope your mother will enjoy. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

The care home is managed by an excellent person. The care provided is of a high standard and could be recommended. All the rooms are kept clean and tidy and are of a good standard, both private rooms and community areas. The meals and other food/drinks are varied and of a good standard. There are social events organised on a continuous basis.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everything is okay, except for one thing. My husband is a very stubborn man and refuses to let the carers. I wish there was some way to get through to him as I think he doesn't manage on his own and some help would be great.

How likely would you be to recommend Fairway View? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Friendly, welcoming staff. Warm, well presented lounge, dining area and reception clean and shiny.
Came as part of a singing group last year and received a warm reception from the residents and staff.

How likely would you be to recommend Fairway View? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Really happy with Fairway View it's really clean. All the staff are very friendly, helpful and very patient. My mum is really well cared for and we are very happy with all aspects of her care.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are caring and do their best, although they seem to be under pressure at times. Mornings are always a busy at times. Breakfast for some is late if they need assistant to get up and get ready.

How likely would you be to recommend Fairway View? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My parents have recently moved into Fairway View. The management and staff have been extremely helpful and supportive which made the process go smoothly and parents settled in quickly. Mum and dad love their rooms and are enjoying the food and activities provided. They both seem happy in their new home which has been great for all the family.

How likely would you be to recommend Fairway View? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend to anyone.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Sam

Sam Barclay

Job Title: Regional Director - Midlands

Description:

Sam has worked in the care sector for 22 years, starting her career as a nursing assistant in a hospital for people with learning difficulties. Following the closure of the hospital she worked with The Richmond Fellowship Scotland for six years, developing her career from Support Worker to Service Manager, latterly managing a service for people living in the community with Crime and Drug related mental health issues. She began her career in elderly care with Doncaster Metropolitan Borough Council and then moved to Southern Cross Healthcare in 2004. She remained at Southern Cross for seven years, working her way up from General Manager to Area Support Manager. Sam then joined Barchester Healthcare as an Operations Manager, working nationally supporting homes with compliance issues and crisis management situations.

Sam has studied a Masters in Management and Leadership and is passionate about coaching staff and looking at individuals being leaders of themselves. She feels this empowers staff to go beyond just meeting expectations but to make a real difference to the lives of residents through the quality care they provide.

Sam spent six months in an interim role leading Quality and Compliance for Advinia Healthcare before moving to Ideal Carehomes in December 2015 as Regional Director. Sam covers five homes in the Midlands area taking a lead role in driving the homes forward and continuing Ideal Carehomes core values - promoting person-centered care and independence through aspirational lifestyle choices.

Emma

Emma Johnson

Job Title: Home Manager

Description:

Emma started her career in the care industry in 1999 as a Care Assistant. She completed both NVQ2 and NVQ3 in Health and Social Care before being promoted to Deputy Manager in 2004. Emma has worked in both the Residential and Nursing care sector which further supplements her clinical knowledge.

She joined the Ideal team in 2012 as a Deputy Manager, and was promoted in 2014 to become the Home Manager of Fairway View.

Emma’s objectives for Fairway View are to lead a great team of staff in providing excellent, ‘people-orientated' care in a warm and friendly environment, engaging all residents in stimulating activities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fairway View