Orchard House Residential Care Home, Cambridge, Cambridgeshire
Orchard House Residential Care Home, Cambridge, Cambridgeshire
Orchard House Residential Care Home, Cambridge, Cambridgeshire

Orchard House is a thirty-five capacity accommodation, offering a team of caring staff to help people with care needs reach a standard of living in which they feel satisfied, while having personal care needs accounted for.

A good social atmosphere is crucial to the service, with occupants encouraged to pursue personal interests and experience new activities, as well as nutritional meals and reminiscence therapy.

The care provider has an excellent reputation within the care sector and with regulators, with any business profits reinvested for the benefit of the customer.

Group: Sanctuary Care Ltd

Person in charge: Felicity Bucknall-Hart (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 35 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 6

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Orchard House Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.670)

The user Review Score of 8.7 for Orchard House Residential Care Home is based on 6 Review/Recommendations. This Review Score of 8.670 is made up of 4.727 Points relating to the ratings and 3.943 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Orchard House is a wonderful place for my Grandmother to visit. She is entertained and stimulated to help her dementia. All the staff are very friendly and most importantly it is clear that they care. I thoroughly recommend this centre and I am glad to bring my Grandmother here. Thank You

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have often noted the love and care offered to residents by the staff, beyond the call of duty, and that residents are treated with courtesy and dignity.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are kind and caring and we have confidence that mum is being looked after in their care. When visiting they always make us very welcome. Many of the staff have worked at Orchard House for a long time and seem to work well as a 'team'.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been in Orchard House for nine years. I cannot imagine that there is another care home in the country. That could have provided for him any better than Orchard House. I have the highest regard for all the staff. The management is excellent and leads from the front very often hands on when required. My father is treated with the greatest respect and with genuine real affection. Although his needs at the age of ninety eight are quite demanding he is always attended to with quiet dignity and respect. It is my sincere hope that he is allowed to see out his days here where he has lived and so wonderfully cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother and her visitors were made very welcome at Orchard House, where staff encourage residents to make themselves completely at home. The atmosphere is extremely positive and friendly and my Mother settled in immediately. There seems to be at least one activity each day for residents to participate in. There is a choice of food and the cooking was very good. the building is light and airy with pleasant dining rooms and lounges. Residents receive genuine individual care and attention from the staff. Communication with relatives and visitors is very good and always prioritised. The facilities offered in residents' rooms vary, with some rooms having en suite facilities, but all rooms seem well furnished and pleasant. Good laundry service.

How likely would you be to recommend Orchard House Residential Care Home? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My husband Paul has been a resident since 6th December 2013. He is very settled and contented which is down to the skills of the caring and compassionate staff. Megan, the activities organiser is full of excellent ideas for occupying the residents. The food is varied and home cooked and Paul's personal needs are dealt with promptly with discretion and good humour. I am always welcomed at any time (day of night).

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Orchard House Residential Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

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