Orchard House Residential Care Home, Cambridge, Cambridgeshire
Orchard House Residential Care Home, Cambridge, Cambridgeshire
Orchard House Residential Care Home, Cambridge, Cambridgeshire

Orchard House is a thirty-five capacity accommodation, offering a team of caring staff to help people with care needs reach a standard of living in which they feel satisfied, while having personal care needs accounted for.

A good social atmosphere is crucial to the service, with occupants encouraged to pursue personal interests and experience new activities, as well as nutritional meals and reminiscence therapy.

The care provider has an excellent reputation within the care sector and with regulators, with any business profits reinvested for the benefit of the customer.

Group: Sanctuary Care Ltd

Person in charge: Tina Jones (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 35 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 6

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Orchard House Residential Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Current Reviews

Review Score: 9.1 (9.131)

The user 'Review Score' (9.1 for Orchard House Residential Care Home) is based on 9 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Orchard House Residential Care Home

Orchard House is a wonderful place for my Grandmother to visit. She is entertained and stimulated to help her dementia. All the staff are very friendly and most importantly it is clear that they care. I thoroughly recommend this centre and I am glad to bring my Grandmother here. Thank You

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Orchard House Residential Care Home

I have often noted the love and care offered to residents by the staff, beyond the call of duty, and that residents are treated with courtesy and dignity.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Orchard House Residential Care Home

The staff are kind and caring and we have confidence that mum is being looked after in their care. When visiting they always make us very welcome. Many of the staff have worked at Orchard House for a long time and seem to work well as a 'team'.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Orchard House Residential Care Home

My father has been in Orchard House for nine years. I cannot imagine that there is another care home in the country. That could have provided for him any better than Orchard House. I have the highest regard for all the staff. The management is excellent and leads from the front very often hands on when required. My father is treated with the greatest respect and with genuine real affection. Although his needs at the age of ninety eight are quite demanding he is always attended to with quiet dignity and respect. It is my sincere hope that he is allowed to see out his days here where he has lived and so wonderfully cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Orchard House Residential Care Home

My Mother and her visitors were made very welcome at Orchard House, where staff encourage residents to make themselves completely at home. The atmosphere is extremely positive and friendly and my Mother settled in immediately. There seems to be at least one activity each day for residents to participate in. There is a choice of food and the cooking was very good. the building is light and airy with pleasant dining rooms and lounges. Residents receive genuine individual care and attention from the staff. Communication with relatives and visitors is very good and always prioritised. The facilities offered in residents' rooms vary, with some rooms having en suite facilities, but all rooms seem well furnished and pleasant. Good laundry service.

How likely would you be to recommend Orchard House Residential Care Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Orchard House Residential Care Home

My husband Paul has been a resident since 6th December 2013. He is very settled and contented which is down to the skills of the caring and compassionate staff. Megan, the activities organiser is full of excellent ideas for occupying the residents. The food is varied and home cooked and Paul's personal needs are dealt with promptly with discretion and good humour. I am always welcomed at any time (day of night).

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Orchard House Residential Care Home

My husband Paul has Alzheimer's. The carers at this home are very professional in their approach and could not be kinder. Nothing is too much trouble and they are very welcoming. They listen to any comments and act on my requests promptly. They are cheerful and friendly and understand my husbands needs to keep him settled. Food is excellent and laundry beautifully ironed. My reason for cleanliness being only good is that incontinence and carpets not compatible, Staff struggle to keep carpets smelling fresh. One young (enthusiastic) female is in need of dementia training. I have mentioned this to management.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Orchard House Residential Care Home

Orchard House is a caring and loving environment for my mother. The staff are supportive to the family and always keep us informed of how my mother is doing. The area which I believe needs to be improved is the activities on offer. Over the last 2 years it has declined. Sadly the residents do not appear to benefit from the activities which happen in the day center e.g. flower arranging, bingo, even if they cannot participate it would be good if they can sit and be part of what is happening.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Rooms: Excellent

Value for Money: Good

Orchard House Residential Care Home

An excellent home. Nothing is too much trouble, and the staff are all angels.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Orchard House Residential Care Home

Both our parents were residents at Orchard House (at separate times). The care they received was at all times excellent. The staff manage to create a 'family home from home' environment which is comfortable and relaxed for the residents. We were always kept well informed about our parent's care and condition, and the family was encouraged to be involved in the life of the home. Having seen the care our mother received when the time came Dad specifically asked to go into Orchard House where he was contented and well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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