Horfield Lodge, Bristol, Bristol
Horfield Lodge, Bristol, Bristol
Horfield Lodge, Bristol, Bristol

Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 75 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Wheelchair access

Latest CQC* Report on Horfield Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.6 (8.550)

The Review Score of 8.6 (maximum of 10) for Horfield Lodge is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.550 is made up of a Quality Score of 4.917 Points (maximum of 5) relating to the rating and a Quantity Score of 3.633 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.550 for Horfield Lodge is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.917 for Horfield Lodge is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.917

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.633 for Horfield Lodge is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 75 Registered Beds) x 2 = 0.133

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


On April 23rd it was my mother's 97th birthday. Horfield Lodge had also organised a St. George's Day party. The residents and mum's grandchildren and great grandchildren all joined in with party games. The atmosphere was lovely and inclusive and the children played the games with the residents and there was lots of love and laughter and mum's grandchildren and great grandchildren were full of praise and enjoyment for a super afternoon.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kathy Marshalsea, Home Manager at Horfield Lodge responded to this review on 24 May 2016:

It was a delight to see that the staff at Horfield made your Grandmother’s birthday such a positive and inclusive day for her and her extended family. We do understand how important it is to maintain links with loved ones and are pleased that they were able to use the day to get all to join in and make her day even more special.

Nothing is too much trouble. Mum is cared for brilliantly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Hall, Services Manager at Horfield Lodge responded to this review on 27 Jan 2016:

Thank you for your kind comments about our care home. We are pleased to hear that you consider our service excellent. We will ensure that the feedback if passed onto our staff team.

Friendly and helpful staff. Very caring and gentle with residents. Always willing to listen to any concerns.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at Horfield Lodge responded to this review on 22 Jan 2016:

Dear Wendy

Thank you for sharing your views of the service provided by Davids House. I will share this with the staff team there as I know they always strive to go that extra mile when providing the wonderful person centred care that they do so well. That said, we always look for ways to improve even further. If you have any recommendations at all on something you feel would benefit your parent further please do recommend it the manager, even if just a different activity.

Once again, thank you for taking the time to write this review and your wonderful comments and sentiments.

Regards

Deborah

All the staff are marvelous with the residence. They have the patience of saints to put up with some of them. Nothing is too much trouble.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Karen Hall, Services Manager at Horfield Lodge responded to this review on 21 Jan 2016:

Thank you for you comments regarding the care and attention given by the staff team at Horfield Lodge. It is very gratifying to be able to compliment the team so thank you for taking the time to give us your feedback.

My husband was cared for in Horfield Lodge for 17 months. He had Lewy body dementia. The standard of care was exceptional and the support given to me and my family was invaluable. They run an incredibly devoted and professional team. At a very difficult time of our lives. I cannot praise and thank everyone at Horfield Lodge enough for everything they did to make things easier physically and emotionally.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hilary Mitchell, Home Manager at Horfield Lodge responded to this review on 06 Nov 2015:

Thank you for your lovely recommendation. Your feedback is important to us and the team. It is reassuring to know that our staff were so able to support you and your husband whilst he was cared for at Horfield Lodge. We will ensure that the team are made aware of your positive comments.

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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