Lavender Hills Care Home

Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP

Lavender Hills Care Home, Bury, Lancashire
Lavender Hills Care Home, Bury, Lancashire
Lavender Hills Care Home, Bury, Lancashire

Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

•        Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.

The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.

Group: Millennium Care Group

Person in charge: Helen Inman (Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 45 residents

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Lavender Hills Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Lavender Hills Care Home has a Review Score of 9.5 (9.527)

The Review Score of 9.5 (maximum of 10) for Lavender Hills Care Home is based on 19 Review/Recommendations in the last 2 years. This Review Score of 9.527 is made up of a Quality Score of 4.683 Points (maximum of 5) relating to the rating and a Quantity Score of 4.844 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.527 for Lavender Hills Care Home is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.683 for Lavender Hills Care Home is calculated as follows: ( (156 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 218 Ratings = 4.683

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.844 for Lavender Hills Care Home is calculated as follows:

      1. 19 Positive Reviews = 3

      2. 0.1 x 19 Positive Reviews = 1.900 (maximum score = 1)

      3. (19 Positive Reviews ÷ 45 Registered Beds) x 2 = 0.844

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Lavender Hills Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender Hills Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 11 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

As a family, we were delighted with the care Dad received at Lavender Hills Care Home. All the carers were excellent. Communication with senior staff were also excellent. Hygiene of a very high standard. A stunning example of caring.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother died in June suffering from multiple issues, especially mixed dementia following a stroke in October 2015. Really she needed full-time care, my sister and I looked at a number of care homes in and around Bury. Lavender hills was our immediate choice and they proved outstanding.
Mum had a lovely room overlooking the hills and immediately felt at home. After a period of loneliness and depression, she responded positively to the care and stimulus Lavender provided. The staff are exceptionally good and we could not have hoped for better. Mum praised the food and care. She found friends and support. Senior figures attended her funeral. I cannot praise Lavender Hills highly enough. It seems to me, a model of what care homes should provide.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is never easy to admit that the time has come when your parent needs 24 hour support and may have to leave his/her own home. Our parent is safer and healthier than in the six weeks previous to coming to Lavender Hills. Everyone he speaks to tells him how well he now looks, even when on skype and facetime. I visit every day and very much feel part of the community. It is hard to put a monetary value on such an emotive issue.
As with all things nothing is perfect 100% of the time but any issue raised is dealt with respectfully and resolved quickly.
The transition from hospital to care home was a particularly difficult period for the family and we cannot thank the management and staff enough for the support not only for dad, who still misses his own home, but also for us.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Staff all very friendly, helpful and clear. Comfortable stay.

How likely would you be to recommend Lavender Hills Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very good care home with a friendly atmosphere. I do feel that more of the Monday to Friday staff could work at weekends on a rota basis. I cannot believe that working one weekend if every four would impact on peoples lives too much. Having said that, there was absolutely no issue or problem with the staff who were on duty apart from the odd agency worker.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was a resident at Lavender Hills from March 2013 until she peacefully passed away surrounded by her close family in March 2016 aged 98 years.
Throughout the 3 years Mum lived there everyone involved with her care were sensitive to her needs and treated her at all times with dignity and respect. Mum was an alert, strong willed and independent lady who demanded exacting standards. A tall order to provide in everyday life. However, the whole team handled all arising situations sympathetically and where necessary with the appropriate level of humour.
Overall the care and support given to Mum, particularly during her last few weeks, was exemplary.
Lavender Hills should be very proud of their dedicated team of caring professionals.
At all times everyone at Lavender Hills have provided over and above what the family expected for which we thank you all.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been a resident in Lavender Hills for over one year. The quality of care is superb. The staff are caring, considerate and professional in their work. Nothing is too much trouble, always looking to maintain and develop the environment for all. Friendly, welcoming to relatives consistently. Recently moved my one mum into Lavender Hills knowing that her needs will be net and this fills us with confidence.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no complaints on care. My one complaint on one occasion was cleanliness of room. This was dealt with immediately and has not occurred since. Staff are friendly, the home bright and cheerful, staff and management very supportive.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My uncle was a resident here for 3 years. Since the new management took over he had the best possible care anyone could receive. The management and all the staff are truly caring, amazing people, all of them. My uncle died at the home and in his last few days the care shown by everyone from management to cleaners was above and beyond their duties and for this the family will always be grateful. I cannot recommend Lavender Hills Care Home more highly a lovely home, lovely staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely satisfied with care, so when asked if I would partake in this I agreed gladly.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lavender Hills is a nice home with lovely views and nice atmosphere. Staff are wonderful to the residents, and go the extra mile in caring for there residents.

No Average Rating is available*

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

After researching many homes, Lavender Hill stood out far above the rest. Building itself is characterful from the outside, but modern and clean inside. Beautiful spot matched by care inside.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was taken to Lavender Hill at very short notice. The care and understanding has been wonderful. He waa taken for respite care, but we hope to make the move permenant.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently joined the Lavender Hill community, and has settled into her new surroundings very quickly. The staff have made so much effort to make her feel welcome and at home. Nothing is to much trouble. Members of staff are friendly and approachable and genuinely interested in getting to know the people in their care. The building itself is extremely well maintained, is warm and comfortable, always smells nice of fresh food in preparation in the kitchen. A potentially difficult time has been made a positive for my mother and the whole family.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Patients are treated as individuals, and the staff are careful to handle them as such.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally very good. Caring staff mostly attentive good access. Could hopefully improve on activities and dedicated room for a computer to provide assess via emails, face time to relatives.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father has been a resident at the home for 4+ years and is always saying how happy he is. He is registered blind and always feels safe & secure in his environment. The staff make sure that the lay out in his room stays the same as he is now used to knowing where things are and doesn't bump into anything. They are extremely kind, friendly & very caring towards him and he is allowed to live his life as he pleases, receiving lots of help and support to do this. The management are very supportive in all areas and always have time for you. Rooms are cleaned to high standards and when walking into the home it always smells fresh & clean. It is in a lovely setting with magnificent views. The food is very good and the staff are always very obliging, they will go out of their way to provide something different for my father if he doesn't want an option from the days menu. The family can have peace of mind that he is well looked after and safe.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Lavender Hills for over 4 years and has been very happy with all aspects of her care, as indeed have I. The staff are the best, sympathetic and caring that could be wished for and I would recommend anyone to their care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care in beautiful setting

I am extremely happy with the care provided at Lavender Hills for mum. The staff are most welcoming and very empathetic with both residents and families at what can be a difficult time this includes all staff from management to domestic. The home is spotlessly clean and welcoming a fresh aroma always awaits-most important for first impressions! Bedrooms are pleasant and well appointed with nice bathrooms. Residents are encouraged to personalise their rooms and every effort made to accommodate this.
Senior staff are competent in dealing with any problems or queries and able to reassure the family that any issues will be dealt with promptly and efficiently. Their aim is to make the resident as comfortable and happy as possible at an unsettling time in their life.

Food is well presented and residents given a choice served at tables properly set with tablecloths etc. Any requests are taken into consideration and granted where possible.

Activities are on offer and residents encouraged to join in but not pressured. Privacy is respected at all times and independence encouraged when safe to be so.

Overall I am very happy with mums care and particularly praise the staff who have become friends since she became resident. Mum is well and settled and receives good quality care in Lavender Hills.

How likely would you be to recommend Lavender Hills Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lavender Hills Care Home