Signature Moorlands Lodge Care Home

Portsmouth Road, Hindhead GU26 6TJ

Signature Moorlands Lodge Care Home, Hindhead, Surrey
Signature Moorlands Lodge Care Home, Hindhead, Surrey
Signature Moorlands Lodge Care Home, Hindhead, Surrey

The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house cafe for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and they pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sarah Moor (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 97 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 97

Rooms with ensuite WC: 97

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Signature Moorlands Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.181)

The Review Score of 9.2 (maximum of 10) for Signature Moorlands Lodge Care Home is based on 19 Review/Recommendations in the last 2 years. This Review Score of 9.181 is made up of a Quality Score of 4.789 Points (maximum of 5) relating to the rating and a Quantity Score of 4.392 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.181 for Signature Moorlands Lodge Care Home is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.789 for Signature Moorlands Lodge Care Home is calculated as follows: ( (181 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.789

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.392 for Signature Moorlands Lodge Care Home is calculated as follows:

      1. 19 Positive Reviews = 3

      2. 0.1 x 19 Positive Reviews = 1.900 (maximum score = 1)

      3. (19 Positive Reviews ÷ 97 Registered Beds) x 2 = 0.392

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


It is early days, but from the time we dropped in unannounced to the time my mother has been at Moorlands we have been very happy. The Welcome, "accommodating", and the staff have really put themselves out to help my 97 year old mother - who like many was very reluctant to move into a Care Home! - and so far she says she can't believe her luck. The layout of the home, the lovely reception rooms all make it feel as if the residents are on holiday or on a cruise ship. There is a good choice of Menu and many options of activities on offer. No one is made to join in, nor are made to feel 'left out' if they choose not to join. In fact, is is almost as good as living in their own homes without all the bother. Highly recommended.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Moorlands has delivered on all their promises. They are very capable of looking after seriously unwell residents with failing health. First class service and very caring staff. It's expensive but it is worth it and gives a real peace of mind.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Our mother arrived at Livingstone in March 2015 and our lives have been enriched in so many ways. The care she receives is second to none and for the first time in ages she has been much more contended and calmer and this is entirely as a result of the outstanding care she is receiving. The staff are so friendly and helpful, ever kind and caring and totally dedicated to looking after her every need. Nothing is too much trouble and they always have time to listen to her and talk to her. The team also always have time for my sister and I, they welcome us warmly and include us in all areas of our mother's care, they have become like a second family and help us enormously in understanding our mother's dementia.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt, who has Alzheimer's, moved to Moorland Lodge in December 2015 and I can say that I am delighted with the care my Aunt is receiving. She is happy and content and enjoys joining in with daily activities with the other residents. The staff understand my Aunt's needs and are very kind and patient with all the residents. The environment is very homely and visitors are made to feel very welcome and part of the team.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have been extremely happy with the choice of Moorlands as a care home for my mother. She was keen to move into a home quite suddenly and they were very accommodating and made the move as easy as they possibly could for her. All the time consuming jobs like labeling clothes, putting up pictures etc were all taken care of by the home. They were keen to find out what activities she enjoyed to ensure she could continue with these and settle in more easily. The activities and excursions have been a real bonus for her and we have been really impressed with the variety that is offered.

The food is a very good standard and the private family dining room is a lovely private space which she can use when she has friends and family visiting for meals.
The layout of the apartments, which give residents their own bedroom, bathroom and sitting room was a big deciding factor for us in choosing Moorlands. Not only does it give her more space day to day but it also allowed her to bring more of her personal belongings with her and to make the apartment feel more like home.

Overall we are very pleased, the staff are all very friendly and nothing is too much bother for them, they make a big effort to include the wider family in events going on at the home and the location suits us very well.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This care home is well run and staff are kind and professional. If you have any concerns talk to them, it is an extension of your family and a partnership. I am so pleased with the home that I have told my family that when I need a care home I would like to go to a Signature home.
I have learnt that as people get older they are not always easy and that you can only do your best and try not to feel guilty, we all have our lives to live!

Entertainment and outings don't always interest my mum but that's her choice, the residents who join in seem to be the happiest . Food is a huge part of residents day and on the whole is of a very high standard, we must remember that food for the elderly has to be nutritious, appetising and easy to eat as many have difficulty chewing, this is well understood by the chef and he has the job of giving the majority what they want following the regular menu forums that are held for the residents.
I am so glad that I found this home for my mum.

On a negative note I felt that the Dr was not sympathetic or approachable and that the flu vaccines were given very late (20 Nov) also following up on concerns that I have put to her have not been dealt with.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Moorlands Lodge is a purpose built home with excellent facilities and public rooms.We have found all the staff to be extremely helpful,kind and professional and there is a wide range of activities should residents wish to participate. My father is now very happily settled in a lovely one bedroom apartment and all our family are delighted for him. We have peace of mind that he is being well cared for and we would not hesitate to recommend Moorlands Lodge.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find it impossible to believe that a better care home exists. The facilities, rooms, food, activities – everything has been given the greatest thought to ensure that the residents genuinely feel they are in their own home. But all that is meaningless without the people – both staff and management really do care! My aunt has been supported in a way that is right for her and her needs and she now regrets she didn’t move in much sooner – she feels part of a caring community that was eluding her when living in her own home. I should add that the decision to move was protracted and over the very many months it took to convince my aunt of the benefits, the team supported me as much as they support my aunt now. Thank you all, on behalf of us both and please keep it up - I look forward to moving in, in due course!

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What can I say? The best decision we ever made for mum was for her to move to Moorlands. She was cared for as if she was part of the family, with tenderness and love; her radiant smile and bright eyes returned. She felt at home, safe and cared for by staff who always emphasised the personal touch. You do not need to know that the facilities and services are beyond comparison, the sum is greater than that. We cannot thank Moorlands enough on behalf of mum.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in -law has dementia and the care she has received for the last three years in the Livingstone unit at Moorlands is second to none. The staffing levels are excellent and the staff themselves are dedicated to giving the residents a quality of life with dignity. They maintain an amazing level of patience and good humour. There is an awareness of the importance of activities and entertainment and residents are encouraged to help with tasks such as preparing the dining area for meals. Visitors are welcomed as friends and can discuss with staff at any time. They also put a lot of effort into get-togethers for all the residents and their guests on special occasions and make life as normal as possible. Our mother's room is a home from home and we have been able to put much of her own furniture and belongings in it. We have been so impressed by Moorlands that we moved my own mother into a beautiful apartment there and, when very poorly, she received a lot of gentle and thoughtful care from the nursing team. The support for family is wonderful and the value for money at Moorlands is excellent.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Morelands wholeheartedly. My mother was against the whole concept of residential care until she spent a trial month at Morelands; and one week into that month she asked to stay permanently and has never looked back. The staff are lovely and extremely efficient and the balance between community living and privacy is easily achieved, according to each resident's needs. The outings and activities are many and varied and there's always something going on, should one want it. Above all, there is always friendly help at hand.
We couldn't ask for more.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is a lovely caring home which our family wholeheartedly recommends. My father was greeted on his arrival by a group of staff ready to help him settle in, including taking his clothing to be named by the laundry staff, all very friendly and efficient. We had a lovely lunch in the family room adjoining the main restaurant. The staff at Moorlands Lodge are super. Everyone we met seemed very happy in their job and offering help whenever it seemed it might be needed, making every effort to help my father feel at home and making me feel welcome and supported too. It's a very happy environment.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On behalf of our family thanks to all the team for looking after our Mother so well over the last few years. We felt that she was definitely in the right place and she really enjoyed her time at Moorlands Lodge. We liked the way that you treated her as an individual and when she was diagnosed with dementia, you didn't rush her into Livingstone Crescent, but allowed her to stay within the main part of the building even though it would've been the easy option. This meant a lot to us as she was always a very independent and sociable person. The care she did receive from the team within Livingstone Dementia Suite was exceptional and when she did finally move across it was at the right time for her. Everyone was supportive and kind throughout, keeping us informed and guiding us through all the care options.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Not a single regret in choosing Moorlands for our Father.

My stepfather was one of the first residents at Moorlands when it opened. From his first day the staff could not do enough for him - everyone spent time with him, the chef consulted and prepared favourites for him. As his health deteriorated the nursing staff were given extra training to best deal with his particular needs and learned new skills so that he wouldn't have to spend time in the hospital (which he hated). At the end their care could not have been better and outside hospice expertise was called in to assure his peaceful passing. On the last day many of the staff came to visit and say goodbye and our family were deeply moved by the love they had for him. We could not be happier with the care he was given and appreciated the care we received as well in the last weeks of his life.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Sheldon

My father, James Sheldon was one of the first residents of Moorlands Lodge, residing there from Feb. 2012 until his recent passing.

We chose Moorlands Lodge for its location, being close to his previous marital home, its facilities and the fact that the staff were all qualified in the field of nursing – something we felt in his late 80’s he would require more and more. Dad enjoyed the freedom of the place and it was great comfort to the family that he was cared for and that the staff was looking out for him (we don’t live close by!).

When Dad's health deteriorated in his final month’s the level of care that he received was extraordinary. It would be grossly unfair to say that as his care needs increased the staff stepped up to the plate as that suggests something was lacking in his previous levels of care – absolutely not the case! All of the staff that we met were friendly, courteous, kind and with the wellbeing of the residents uppermost in their minds.

When Dad passed away the family agreed he could not have been in a better place; our only regret would be that Moorlands was not built earlier so that Mum could have enjoyed the experience in her final days.

Given our time again we would have absolutely no hesitation in moving him to Moorlands

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A relaxing and caring environment

My father-in-law developed symptoms of Parkinson's and spent a number of weeks in a local hospital before being discharged. It was obvious that my mother-in-law would no longer be able to cope with his increasing physical and mental needs as she had problems of her own. At that point we started reviewing and visiting care homes and decided to move my Father-in-law to a care home near his home. Within a month we realised this was a bad decision due to the high cost, poor food and limited activities and interaction. It was at this point that we looked at Moorlands Lodge and quickly realised that it was in a league of its own compared to the previous care home.

Since moving into Moorlands he has been very happy, made new friends who he dines with regularly and enjoys a comfortable and relaxed life.

The care at Moorlands is of the highest standards. The carers are both compassionate and professional and frequent visits are made to residents who stay in their rooms to ensure all their needs are met. Residents are treated with dignity and always made to feel that nothing is too much trouble for the staff. Family and visitors are treated with the same respect as the residents by the staff.

The management team have a wealth of experience and are always on hand to discuss any concerns or problems that residents or their families may have.

Moorlands represents excellent value for money for the quality of the accommodation, facilities provided and level of activities which cover 7 days a week including evenings which is rarely found in other care homes.

Frequent minibus trips are provided to places of interest such as National Trust properties and places of beauty. The food at Moorlands is of restaurant quality and a wide variety of fresh cakes are provided on a daily basis in the Bistro.

I would heartily recommend Moorlands Lodge to anyone considering placing a relative in a care home in the future.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you!

My father moved to Moorlands Lodge with a view to move back closer to me when Signatures new home in Marlow was up and running. He spent a year at Moorlands and when it came to it, it was a huge decision as to whether to move him as he was very happy and settled. As soon as we looked around Moorlands we knew it was the right place for him. Beautiful, clean and comfortable. All the staff were so welcoming and caring and made him feel that it was his home. I can't thank them enough for everything they did to help him (and me!)

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dementia care

My mother lived at Moorlands Lodge for the last few years of her life. Initially moving into a delightful spacious room, she enjoyed the five star accommodation, beautifully appointed dining and the company of the then few residents.

When it became necessary to move to the secure unit in Livingstone, everything was done seamlessly for her and the staff were very supportive in her new room.

In Livingstone she became part of the "family" and the staff could not have been more caring. I believe that she was always treated with respect and courtesy and in her her final hours we were given every consideration. She died in her own bed in the privacy of her own room in comfort and peace.

The accommodation is superb but it is the quality of the care that was outstanding.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Supportive and warm welcome to both new residents and their family

Having lived with the seemingly impossible reality of our parents different needs (father physically frail and mother with dementia), we realised that we could no longer manage their ongoing care and after a great deal of searching we were recommended to Moorlands. Both of our parents needs have been assessed and accommodated well by the caring and professional teams, and despite all the disruption of moving etc., our parents seem to be settling in well and happily. Livingstone, under the wonderful guidance of its leadership, allows dementia sufferers to 'be' and they are treated with the dignity and respect that you pray will be evident, which have seen elsewhere has been woefully lacking to my mind. The food is also of a high standard and whilst very expensive, Moorlands is providing our parents with an excellent level of care and us family members with a growing sense of peace of mind that we haven't been able to enjoy for some years. We would highly recommend Moorlands as a care home for both dementia and non-dementia sufferers.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2015

Best Care Team

Recipient: Signature Moorlands Lodge Care Home

Date: Thursday 03 Dec 2015

more details

February 2015

Job Vacancies

Maintenance Assistant - Bank

tbc (Care Home / Nursing Home • Part Time)
Hindhead, Surrey

Registered Nurse - Night Duty

£15.92 (Care Home / Nursing Home • Full Time)
Hindhead, Surrey

Care Assistants

8.49 - 9.55 per hour (Care Home / Nursing Home • Full Time or Part Time)
Hindhead, Surrey

Chef de Partie

£9- £10/hour depends on experience (Local Authority / Social Services • Full Time)
Hindhead, Surrey

Staff Profiles

Sarah

Sarah Moor

Job Title: General Manager

Description:

Sarah brings many years of acute nursing experience within the NHS and the Private Sector to her role. Since qualifying in 1993, she has gained formal clinical qualifications to support her career and in addition has undertaken training on commercial and financial skills and leadership. Additionally Sarah has a wealth of knowledge on standard improvements, policy development, clinical audit and governance frameworks. Sarah has led many projects addressing customer satisfaction and developed action plans for improvement in services. Sarah is committed to putting excellence at the very heart of her team and is dedicated to providing a high quality service, tailored to the individual needs of each resident

Wendy

Wendy Westbury

Job Title: Senior Client Liaison Manager

Description:

With a wealth of experience within the health and social care sector Wendy is the first point of contact for a family considering moving a relative into care. Wendy will help guide and support you through what can be an emotional and difficult journey to ensure the transition is smooth with support on hand to help you understand the options available to you. Wendy also maintains regular contact with other Healthcare professionals and is involved in supporting the local community as well as developing relationships within the Surrey/Hampshire area to support local businesses, colleagues and individuals.

Craig

Craig Saunders

Job Title: Head Chef

Description:

I am a fully qualified chef with over 19 years' experience in catering and have filled various roles including fine dining, hotel and banqueting, contract catering and the Gastro pub sectors. I am proud to have cooked for the athletes at the Summer Olympics in Sydney and the Winter Olympics in Canada as well as the England Rugby Team, Muhammad Ali and Bill Gates.
My aim here at Moorlands is to utilise my skills to produce a high standard of food that’s varied, nutritious and suits all dietary requirements using locally sourced produce.

Wendy

Wendy Dunk

Job Title: HR Manager

Description:

With a nursing and HR background, Wendy supports staff and new potential employees considering joining Moorlands team. If you would like more information on how to join us please contact Wendy on HR.moorlandslodge@signaturesl.co.uk

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

Description:

With a wealth of experience, Linda and her team are responsible for ensuring our residents lead a full and enriched life while living at Moorlands Lodge. A comprehensive activities schedule, as well as trips out are provided and Linda is passionate about offering our residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Signature Moorlands Lodge Care Home