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Signature Moorlands Lodge Care Home, Hindhead, Surrey
Signature Moorlands Lodge Care Home
Signature Moorlands Lodge Care Home

Tel: 01428 853292

Signature Moorlands Lodge Care Home, in Hindhead, is a modern care residence that combines one- and two-bed apartments which residents are welcome to personalise while experiencing a service that adheres to recognised care standards.

The home has its own fully-licensed restaurant, an on-site executive chef and a cafe, as well as a health and beauty emporium and a hairdressing salon.

Landscaped gardens are popular during the warmer weather and a versatile activities programme means there is always a great deal happening for service users to take an interest in.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sarah Moore (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 106 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 106

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Signature Moorlands Lodge Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Signature Moorlands Lodge Care Home

1 Bed Vacancy
(Luxurious one bedroom suite with private ensuite facilities, available for residential or nursing care. Please contact us for more details.)
posted 30 Jul 2014

Awards / Recognitions

November 2013

Current Recommendations

Recommendation Score: 9.2 (9.224)

The user 'Recommendation Score' (9.2 for Signature Moorlands Lodge Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Signature Moorlands Lodge Care Home on Thursday 17 October 2013 by Francesca Mitchell (Daughter of resident)

My mum has Alzheimer/mixed dementia. We cared for her as a family for three years but it became impossible for us. I couldn't believe a place like Moorlands existed. The staff are so committed and kind - not just to my mum but the family too. I know she is safe and cared for 24-7. I cant recommend Moorlands highly enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Tuesday 25 June 2013 by Kay T (Daughter of resident)

For the kindness, respect and support I do not believe Moorlands Lodge can be surpassed, added to which, the standard of accommodation and facilities is second to none. It is a great relief to feel complete confidence that my mother is receiving great support during the traumatic process of moving her in. I really wish we had done it sooner.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Thursday 20 June 2013 by Chris F (Son of resident)

Very helpful staff. Very good restaurant. Very pleasant surroundings. Accommodation generally very good.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Thursday 13 June 2013 by Andy Brown (Son of resident)

Looked at many homes and even tried one for my mum who stayed 2 months in one. Found Moorlands by chance and it was my luckiest day in a long while. Even during the final build stage the management let me look and select the best room for mothers needs. Rooms are mini flats with great outlook. Independent living, not nursing home feel. More like a hotel with amazingly caring staff from chef to manager. Can even have a family meal in special room provided. Just wonderful.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Review of Signature Moorlands Lodge Care Home on Wednesday 12 June 2013 by Judy R (Daughter of resident)

A well designed purpose built building with garden, mature trees and large patio. Each apartment has a good outlook, most having balconies, and the design allows the resident to personalise his/her home with own furnishings in the spacious area. Privacy is respected yet help is at hand when needed. The courteous, genuinely interested staff under the amazing leadership of an incredible manager, are second to none. There is a belief that 'everything is possible'. The spacious lounges, bistro and restaurant are beautifully appointed and would not look out of place in a 5 star hotel. Even the corridors are interestingly furnished.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Monday 10 June 2013 by Bryan Farley (2 relatives and other introductions)

Reason for recommendation - location and prominence, the excellence of the rooms, facilities and care, while respecting the residents' dignity. Ample space with good rooms for relaxing and plenty of activities.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Monday 10 June 2013 by Carolyn C (Sister of resident)

Moorlands Lodge was the first home my sister moved to, after a lifetime of fierce indepedence. She is not the easiest person in the world yet the luxury of the home, the excellence of the facilities and the friendliness of the staff meant she settled in immediately and was very happy there. I was kept updated on her welfare and was made to feel extremely welcome on every visit. Highly recommended.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Signature Moorlands Lodge Care Home on Thursday 6 June 2013 by Peter H (Son of resident)

The quality and standard of apartments at Moorlands Lodge is outstanding. The same for all the facilities. But it is the high standard of care, the friendliness yet professionalism of all the staff and the family atmosphere that makes me happy that my mum can live there. A wonderful place because of it's staff and management (or is that staff lead by management).

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Thursday 6 June 2013 by Margaret M (Resident)

The company's staff is their greatest asset, the cuisine varies widely in quality. The staff at all levels are very attentive, caring and understanding which helps the transition to this kind of life much easier. It is comforting to feel there is always someone here.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Signature Moorlands Lodge Care Home on Tuesday 4 June 2013 by Lygia J (Resident)

To start with the Lodge, it is purpose built so very safe and comfortable, with the proper equipment. The staff are very professional, kind, helpful and always with a smile on their face. The management makes you feel at home the moment you enter Moorlands Lodge and create a very pleasant atmosphere, in which you feel at home. Furthermore, the decoration is very tasteful and the food not bad either, if sometimes a bit repetitive, but the chef is always open for suggestions. Activities galore. Friends who visit me are always impressed. When I looked for a suitable care home for my husband 4 years ago, I wish now that Moorlands Lodge existed then. I recommend them full-heartedly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Tuesday 4 June 2013 by Frances G (Daughter of resident)

My mother, who is in her 90's, had a mild stroke and lost mobility last year. She was very reluctant to leave her home, however, during a 2 week respite stay at Moorlands she changed her mind. As a result of a fall and the swift action and kindness of staff, who took care of her and contacted me before a hospital admission overnight, she took up residence last autumn. All staff are lovely in manner, and attentive. Moorlands is a vibrant place with very good, spacious and well-decorated areas. The activities are thoughtfully planned. All our family have been impressed when visiting.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Review of Signature Moorlands Lodge Care Home on Monday 3 June 2013 by Maria Y (Daughter-in-Law)

The staff and management have always been very accommodating with Dorothy and her needs. I know Dorothy was a little nervous at staying here on her first visit, but once she got to know the very friendly and professional staff her worries soon sent away.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Signature Moorlands Lodge Care Home on Monday 3 June 2013 by A T (Daughter of resident)

My mother is often a difficult person to deal with but all the staff have proved able to work with her and us, to make her as happy as possible. The home is always a pleasure to visit and its ambience is welcoming and sophisticated, looking more like a first class hotel than anywhere else I have seen.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Thursday 30 May 2013 by Adrian B (Son of resident)

Newly built 2012 in the style of managed apartments. Feels like an upmarket hotel rather than a care home. Care tailored to the individual with visits by care and nursing staff judged accordingly. Staff all friendly, professional and language/communication is excellent. Quality and choice of food excellent (served in room in this case). Cannot recommend highly enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Tuesday 28 May 2013 by Molly S (Resident Supporting Husband)

Moorlands Lodge is a new build with a very good dementia unit, giving us both a good quality of life despite problems. The staff here are all caring and loving making residents feel secure and safe. From my own perspective I have been supported in making good decisions for my husband's care and easing him into permanent living in the unit, also helping me to adjust to the changes in our life style.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Signature Moorlands Lodge Care Home on Tuesday 30 October 2012 by Julia H (Daughter of late resident)

Many apologies for not writing sooner, the past month has whizzed past in quite a blur. I wanted to write to you all to thank you so much for all the care, support and professionalism you showed my father Peter N, during his time he spent at Moorlands Lodge. He could not have been in safer hands and I believe he was in the best place possible to spend the last weeks of his life. We will never forget the help and support you not only gave him, but also gave to the family. It meant a great deal to us all and was much appreciated. I can honestly say that we did not have to worry as much as we may have done in different circumstances. You all eased the burden and especially made his final days as comfortable as possible. Many thanks.

Review of Signature Moorlands Lodge Care Home on Thursday 2 August 2012 by Nigel & Annika P (Son & Daughter-in-law of Resident)

All the family wish to thank all the staff at Moorland's for their kindness and generous care of my father, Ralph P. My father was extremely happy and comfortable at Moorlands, right from the start. He loved the people there, the spacious and well designed accommodation, the light and gardens. During his difficult time in hospital when he suffered a multitude of problems he was desperate to return to Moorlands and fought hard to get back to you. Moorlands was a little bit of heaven for him during his last five weeks with us and it was wonderful for the family to be able to visit him in such comparative comfort. My father never wanted to finish his days being a burden on others and was always horrified by the prospect that someone might have to assist him with simple daily functions. It was amazing therefore that he was able to enjoy those last few weeks. The nursing staff were brilliant. Their constant care and attention was outstanding and I should like them all to know how grateful we are, both my father and my family. The catering was also excellent and my father was particularly grateful for the occasional special treatment he received from the chef. You are an impressive team. Our heartfelt thanks to you all. With our best wishes for your future success.

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Sarah

Sarah Moor

Job Title: General Manager

Description: Sarah brings many years of acute nursing experience within the NHS and the Private Sector to her role. Since qualifying in 1993, she has gained formal clinical qualifications to support her career and in addition has undertaken training on commercial and financial skills and leadership. Additionally Sarah has a wealth of knowledge on standard improvements, policy development, clinical audit and governance frameworks. Sarah has led many projects addressing customer satisfaction and developed action plans for improvement in services. Sarah is committed to putting excellence at the very heart of her team and is dedicated to providing a high quality service, tailored to the individual needs of each resident

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