Signature Moorlands Lodge Care Home, Hindhead, Surrey
Signature Moorlands Lodge Care Home, Hindhead, Surrey
Signature Moorlands Lodge Care Home, Hindhead, Surrey

The team at Moorlands Lodge offers a warm welcome to all. Headed up by a very experienced General Manager Sarah Moor, Moorlands Lodge is a care home like no other in the area. The Home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. A typical one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. They also have smaller studios for those who prefer something more cosy. The rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes it feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, a in house cafe for residents and visitors to enjoy afternoon tea and home made cakes. They are also proud to have a large activities team who provide trips out, visiting speakers, one to one and activities which are again chosen by the resident committee.

Moorlands Lodge offers outstanding facilities, however the home is all about the care it provides. Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and they pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Professionals believe it is how they care that sets them apart from other homes, Dignity, Encouraging Independence, Involving Family and Friends, are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations received.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sarah Moor (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 97 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 97

Rooms with ensuite WC: 97

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Signature Moorlands Lodge Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.205)

The user 'Review Score' (9.2 for Signature Moorlands Lodge Care Home) is based on 14 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Signature Moorlands Lodge Care Home

Moorlands Lodge is a purpose built home with excellent facilities and public rooms.We have found all the staff to be extremely helpful,kind and professional and there is a wide range of activities should residents wish to participate. My father is now very happily settled in a lovely one bedroom apartment and all our family are delighted for him. We have peace of mind that he is being well cared for and we would not hesitate to recommend Moorlands Lodge.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

I find it impossible to believe that a better care home exists. The facilities, rooms, food, activities – everything has been given the greatest thought to ensure that the residents genuinely feel they are in their own home. But all that is meaningless without the people – both staff and management really do care! My aunt has been supported in a way that is right for her and her needs and she now regrets she didn’t move in much sooner – she feels part of a caring community that was eluding her when living in her own home. I should add that the decision to move was protracted and over the very many months it took to convince my aunt of the benefits, the team supported me as much as they support my aunt now. Thank you all, on behalf of us both and please keep it up - I look forward to moving in, in due course!

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

What can I say? The best decision we ever made for mum was for her to move to Moorlands. She was cared for as if she was part of the family, with tenderness and love; her radiant smile and bright eyes returned. She felt at home, safe and cared for by staff who always emphasised the personal touch. You do not need to know that the facilities and services are beyond comparison, the sum is greater than that. We cannot thank Moorlands enough on behalf of mum.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Signature Moorlands Lodge Care Home

My mother-in -law has dementia and the care she has received for the last three years in the Livingstone unit at Moorlands is second to none. The staffing levels are excellent and the staff themselves are dedicated to giving the residents a quality of life with dignity. They maintain an amazing level of patience and good humour. There is an awareness of the importance of activities and entertainment and residents are encouraged to help with tasks such as preparing the dining area for meals. Visitors are welcomed as friends and can discuss with staff at any time. They also put a lot of effort into get-togethers for all the residents and their guests on special occasions and make life as normal as possible. Our mother's room is a home from home and we have been able to put much of her own furniture and belongings in it. We have been so impressed by Moorlands that we moved my own mother into a beautiful apartment there and, when very poorly, she received a lot of gentle and thoughtful care from the nursing team. The support for family is wonderful and the value for money at Moorlands is excellent.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

I would recommend Morelands wholeheartedly. My mother was against the whole concept of residential care until she spent a trial month at Morelands; and one week into that month she asked to stay permanently and has never looked back. The staff are lovely and extremely efficient and the balance between community living and privacy is easily achieved, according to each resident's needs. The outings and activities are many and varied and there's always something going on, should one want it. Above all, there is always friendly help at hand. We couldn't ask for more.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Signature Moorlands Lodge Care Home

This is a lovely caring home which our family wholeheartedly recommends. My father was greeted on his arrival by a group of staff ready to help him settle in, including taking his clothing to be named by the laundry staff, all very friendly and efficient. We had a lovely lunch in the family room adjoining the main restaurant. The staff at Moorlands Lodge are super. Everyone we met seemed very happy in their job and offering help whenever it seemed it might be needed, making every effort to help my father feel at home and making me feel welcome and supported too. It's a very happy environment.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

On behalf of our family thanks to all the team for looking after our Mother so well over the last few years. We felt that she was definitely in the right place and she really enjoyed her time at Moorlands Lodge. We liked the way that you treated her as an individual and when she was diagnosed with dementia, you didn't rush her into Livingstone Crescent, but allowed her to stay within the main part of the building even though it would've been the easy option. This meant a lot to us as she was always a very independent and sociable person. The care she did receive from the team within Livingstone Dementia Suite was exceptional and when she did finally move across it was at the right time for her. Everyone was supportive and kind throughout, keeping us informed and guiding us through all the care options.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

Not a single regret in choosing Moorlands for our Father.
My stepfather was one of the first residents at Moorlands when it opened. From his first day the staff could not do enough for him - everyone spent time with him, the chef consulted and prepared favourites for him. As his health deteriorated the nursing staff were given extra training to best deal with his particular needs and learned new skills so that he wouldn't have to spend time in the hospital (which he hated). At the end their care could not have been better and outside hospice expertise was called in to assure his peaceful passing. On the last day many of the staff came to visit and say goodbye and our family were deeply moved by the love they had for him. We could not be happier with the care he was given and appreciated the care we received as well in the last weeks of his life.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

James Sheldon
My father, James Sheldon was one of the first residents of Moorlands Lodge, residing there from Feb. 2012 until his recent passing. We chose Moorlands Lodge for its location, being close to his previous marital home, its facilities and the fact that the staff were all qualified in the field of nursing – something we felt in his late 80’s he would require more and more. Dad enjoyed the freedom of the place and it was great comfort to the family that he was cared for and that the staff was looking out for him (we don’t live close by!). When Dad's health deteriorated in his final month’s the level of care that he received was extraordinary. It would be grossly unfair to say that as his care needs increased the staff stepped up to the plate as that suggests something was lacking in his previous levels of care – absolutely not the case! All of the staff that we met were friendly, courteous, kind and with the wellbeing of the residents uppermost in their minds. When Dad passed away the family agreed he could not have been in a better place; our only regret would be that Moorlands was not built earlier so that Mum could have enjoyed the experience in her final days. Given our time again we would have absolutely no hesitation in moving him to Moorlands

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

A relaxing and caring environment
My father-in-law developed symptoms of Parkinson's and spent a number of weeks in a local hospital before being discharged. It was obvious that my mother-in-law would no longer be able to cope with his increasing physical and mental needs as she had problems of her own. At that point we started reviewing and visiting care homes and decided to move my Father-in-law to a care home near his home. Within a month we realised this was a bad decision due to the high cost, poor food and limited activities and interaction. It was at this point that we looked at Moorlands Lodge and quickly realised that it was in a league of its own compared to the previous care home. Since moving into Moorlands he has been very happy, made new friends who he dines with regularly and enjoys a comfortable and relaxed life. The care at Moorlands is of the highest standards. The carers are both compassionate and professional and frequent visits are made to residents who stay in their rooms to ensure all their needs are met. Residents are treated with dignity and always made to feel that nothing is too much trouble for the staff. Family and visitors are treated with the same respect as the residents by the staff. The management team have a wealth of experience and are always on hand to discuss any concerns or problems that residents or their families may have. Moorlands represents excellent value for money for the quality of the accommodation, facilities provided and level of activities which cover 7 days a week including evenings which is rarely found in other care homes. Frequent minibus trips are provided to places of interest such as National Trust properties and places of beauty. The food at Moorlands is of restaurant quality and a wide variety of fresh cakes are provided on a daily basis in the Bistro. I would heartily recommend Moorlands Lodge to anyone considering placing a relative in a care home in the future.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

Thank you!
My father moved to Moorlands Lodge with a view to move back closer to me when Signatures new home in Marlow was up and running. He spent a year at Moorlands and when it came to it, it was a huge decision as to whether to move him as he was very happy and settled. As soon as we looked around Moorlands we knew it was the right place for him. Beautiful, clean and comfortable. All the staff were so welcoming and caring and made him feel that it was his home. I can't thank them enough for everything they did to help him (and me!)

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Signature Moorlands Lodge Care Home

Dementia care
My mother lived at Moorlands Lodge for the last few years of her life. Initially moving into a delightful spacious room, she enjoyed the five star accommodation, beautifully appointed dining and the company of the then few residents. When it became necessary to move to the secure unit in Livingstone, everything was done seamlessly for her and the staff were very supportive in her new room. In Livingstone she became part of the "family" and the staff could not have been more caring. I believe that she was always treated with respect and courtesy and in her her final hours we were given every consideration. She died in her own bed in the privacy of her own room in comfort and peace. The accommodation is superb but it is the quality of the care that was outstanding.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Signature Moorlands Lodge Care Home

Supportive and warm welcome to both new residents and their family
Having lived with the seemingly impossible reality of our parents different needs (father physically frail and mother with dementia), we realised that we could no longer manage their ongoing care and after a great deal of searching we were recommended to Moorlands. Both of our parents needs have been assessed and accommodated well by the caring and professional teams, and despite all the disruption of moving etc., our parents seem to be settling in well and happily. Livingstone, under the wonderful guidance of its leadership, allows dementia sufferers to 'be' and they are treated with the dignity and respect that you pray will be evident, which have seen elsewhere has been woefully lacking to my mind. The food is also of a high standard and whilst very expensive, Moorlands is providing our parents with an excellent level of care and us family members with a growing sense of peace of mind that we haven't been able to enjoy for some years. We would highly recommend Moorlands as a care home for both dementia and non-dementia sufferers.

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Signature Moorlands Lodge Care Home

My mum has Alzheimer/mixed dementia. We cared for her as a family for three years but it became impossible for us. I couldn't believe a place like Moorlands existed. The staff are so committed and kind - not just to my mum but the family too. I know she is safe and cared for 24-7. I cant recommend Moorlands highly enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

Job Vacancies

Chef de Partie

TBC (Care Home / Nursing Home • Full Time)
Hindhead, Surrey

Registered Nurse - Night Duty

£15.92 (Care Home / Nursing Home • Full Time)
Hindhead, Surrey

Care Assistants

8.49 - 9.55 per hour (Care Home / Nursing Home • Full Time or Part Time)
Hindhead, Surrey

Receptionist - part time

9.36/hour (Care Home / Nursing Home • Part Time)
Hindhead, Surrey

Housekeeping Assistant

8.12 per hour (Care Home / Nursing Home • Full Time)
Hindhead, Surrey

Staff Profiles

Sarah

Sarah Moor

Job Title: General Manager

Description:

Sarah brings many years of acute nursing experience within the NHS and the Private Sector to her role. Since qualifying in 1993, she has gained formal clinical qualifications to support her career and in addition has undertaken training on commercial and financial skills and leadership. Additionally Sarah has a wealth of knowledge on standard improvements, policy development, clinical audit and governance frameworks. Sarah has led many projects addressing customer satisfaction and developed action plans for improvement in services. Sarah is committed to putting excellence at the very heart of her team and is dedicated to providing a high quality service, tailored to the individual needs of each resident

Laura

Laura Dowd

Job Title: Care Services Manager

Joined: 2013

Description:

Laura is a registered nurse with a teaching diploma and master’s degree in Health Care Sciences. She has recently completed an ILM certificated management course including the completion of a Green Belt LEAN Six Sigma Project.

After a long career in Intensive Care, acute medicine and education she moved in to hospital management within the NHS and private sector. Laura provided operational and clinical leadership involving problem solving processes and change strategy, including the setting up of an oncology unit and working to achieve Government quality targets. She is passionate about ensuring the highest standards are maintained and that the dignity and care of the residents is her absolute priority. She is delighted to have joined the outstanding team at Moorlands Lodge where she hopes to bring her experience to continue implementing the excellent care model already in place.

Wendy

Wendy Westbury

Job Title: Senior Client Liaison Manager

Description:

With a wealth of experience within the health and social care sector Wendy is the first point of contact for a family considering moving a relative into care. Wendy will help guide and support you through what can be an emotional and difficult journey to ensure the transition is smooth with support on hand to help you understand the options available to you. Wendy also maintains regular contact with other Healthcare professionals and is involved in supporting the local community as well as developing relationships within the Surrey/Hampshire area to support local businesses, colleagues and individuals.

Robin

Robin Longman

Job Title: Client Liaison Manager

Joined: 2014

Description:

Robin enjoys meeting families as they begin the journey of choosing the right setting for their loved ones. He will help guide and support you through the moving process to ensure the transition to Moorlands is a smooth one.

Craig

Craig Saunders

Job Title: Head Chef

Description:

I am a fully qualified chef with over 19 years' experience in catering and have filled various roles including fine dining, hotel and banqueting, contract catering and the Gastro pub sectors. I am proud to have cooked for the athletes at the Summer Olympics in Sydney and the Winter Olympics in Canada as well as the England Rugby Team, Muhammad Ali and Bill Gates.
My aim here at Moorlands is to utilise my skills to produce a high standard of food that’s varied, nutritious and suits all dietary requirements using locally sourced produce.

Wendy

Wendy Dunk

Job Title: HR Manager

Description:

With a nursing and HR background, Wendy supports staff and new potential employees considering joining Moorlands team. If you would like more information on how to join us please contact Wendy on HR.moorlandslodge@signaturesl.co.uk

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

Description:

With a wealth of experience, Linda and her team are responsible for ensuring our residents lead a full and enriched life while living at Moorlands Lodge. A comprehensive activities schedule, as well as trips out are provided and Linda is passionate about offering our residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

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