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Signature Moorlands Lodge Care Home, Hindhead, Surrey
Signature Moorlands Lodge Care Home
Signature Moorlands Lodge Care Home

Tel: 01428 853292

Signature Moorlands Lodge Care Home, in Hindhead, is a modern care residence that combines one- and two-bed apartments which residents are welcome to personalise while experiencing a service that adheres to recognised care standards.

The home has its own fully-licensed restaurant, an on-site executive chef and a cafe, as well as a health and beauty emporium and a hairdressing salon.

Landscaped gardens are popular during the warmer weather and a versatile activities programme means there is always a great deal happening for service users to take an interest in.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sarah Moore (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 106 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 106

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Signature Moorlands Lodge Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Signature Moorlands Lodge Care Home

2 Bed Vacancies
(We currently have two rooms available for permanent placement, both overlooking the garden with private ensuite facilities, for residential or nursing. Please contact us for more details.)
posted 17 Dec 2014

Awards / Recognitions

November 2014

Current Recommendations

Recommendation Score: 9.3 (9.307)

The user 'Recommendation Score' (9.3 for Signature Moorlands Lodge Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Signature Moorlands Lodge Care Home

Not a single regret in choosing Moorlands for our Father.
My stepfather was one of the first residents at Moorlands when it opened. From his first day the staff could not do enough for him - everyone spent time with him, the chef consulted and prepared favourites for him. As his health deteriorated the nursing staff were given extra training to best deal with his particular needs and learned new skills so that he wouldn't have to spend time in the hospital (which he hated). At the end their care could not have been better and outside hospice expertise was called in to assure his peaceful passing. On the last day many of the staff came to visit and say goodbye and our family were deeply moved by the love they had for him. We could not be happier with the care he was given and appreciated the care we received as well in the last weeks of his life.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Submitted by Jacqueline Wallis (Daughter of Resident/Service User) on Tuesday 9 December 2014. Review relates to December 2014.

Review of Signature Moorlands Lodge Care Home

James Sheldon
My father, James Sheldon was one of the first residents of Moorlands Lodge, residing there from Feb. 2012 until his recent passing. We chose Moorlands Lodge for its location, being close to his previous marital home, its facilities and the fact that the staff were all qualified in the field of nursing – something we felt in his late 80’s he would require more and more. Dad enjoyed the freedom of the place and it was great comfort to the family that he was cared for and that the staff was looking out for him (we don’t live close by!). When Dad's health deteriorated in his final month’s the level of care that he received was extraordinary. It would be grossly unfair to say that as his care needs increased the staff stepped up to the plate as that suggests something was lacking in his previous levels of care – absolutely not the case! All of the staff that we met were friendly, courteous, kind and with the wellbeing of the residents uppermost in their minds. When Dad passed away the family agreed he could not have been in a better place; our only regret would be that Moorlands was not built earlier so that Mum could have enjoyed the experience in her final days. Given our time again we would have absolutely no hesitation in moving him to Moorlands

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Submitted by Anthony Sheldon (Son of Resident/Service User) on Tuesday 9 December 2014. Review relates to November 2014.

Review of Signature Moorlands Lodge Care Home

A relaxing and caring environment
My father-in-law developed symptoms of Parkinson's and spent a number of weeks in a local hospital before being discharged. It was obvious that my mother-in-law would no longer be able to cope with his increasing physical and mental needs as she had problems of her own. At that point we started reviewing and visiting care homes and decided to move my Father-in-law to a care home near his home. Within a month we realised this was a bad decision due to the high cost, poor food and limited activities and interaction. It was at this point that we looked at Moorlands Lodge and quickly realised that it was in a league of its own compared to the previous care home. Since moving into Moorlands he has been very happy, made new friends who he dines with regularly and enjoys a comfortable and relaxed life. The care at Moorlands is of the highest standards. The carers are both compassionate and professional and frequent visits are made to residents who stay in their rooms to ensure all their needs are met. Residents are treated with dignity and always made to feel that nothing is too much trouble for the staff. Family and visitors are treated with the same respect as the residents by the staff. The management team have a wealth of experience and are always on hand to discuss any concerns or problems that residents or their families may have. Moorlands represents excellent value for money for the quality of the accommodation, facilities provided and level of activities which cover 7 days a week including evenings which is rarely found in other care homes. Frequent minibus trips are provided to places of interest such as National Trust properties and places of beauty. The food at Moorlands is of restaurant quality and a wide variety of fresh cakes are provided on a daily basis in the Bistro. I would heartily recommend Moorlands Lodge to anyone considering placing a relative in a care home in the future.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Submitted by Roy Booth (Son-in-law of Resident/Service User) on Wednesday 19 November 2014. Review relates to November 2014.

Review of Signature Moorlands Lodge Care Home

Thank you!
My father moved to Moorlands Lodge with a view to move back closer to me when Signatures new home in Marlow was up and running. He spent a year at Moorlands and when it came to it, it was a huge decision as to whether to move him as he was very happy and settled. As soon as we looked around Moorlands we knew it was the right place for him. Beautiful, clean and comfortable. All the staff were so welcoming and caring and made him feel that it was his home. I can't thank them enough for everything they did to help him (and me!)

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Submitted by Sarah Maciver (Daughter of Resident/Service User) on Tuesday 18 November 2014. Review relates to October 2014.

Review of Signature Moorlands Lodge Care Home

Dementia care
My mother lived at Moorlands Lodge for the last few years of her life. Initially moving into a delightful spacious room, she enjoyed the five star accommodation, beautifully appointed dining and the company of the then few residents. When it became necessary to move to the secure unit in Livingstone, everything was done seamlessly for her and the staff were very supportive in her new room. In Livingstone she became part of the "family" and the staff could not have been more caring. I believe that she was always treated with respect and courtesy and in her her final hours we were given every consideration. She died in her own bed in the privacy of her own room in comfort and peace. The accommodation is superb but it is the quality of the care that was outstanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Submitted by Gwyneth Viveash (Daughter of Resident/Service User) on Sunday 9 November 2014. Review relates to September 2014.

Review of Signature Moorlands Lodge Care Home

Supportive and warm welcome to both new residents and their family
Having lived with the seemingly impossible reality of our parents different needs (father physically frail and mother with dementia), we realised that we could no longer manage their ongoing care and after a great deal of searching we were recommended to Moorlands. Both of our parents needs have been assessed and accommodated well by the caring and professional teams, and despite all the disruption of moving etc., our parents seem to be settling in well and happily. Livingstone, under the wonderful guidance of its leadership, allows dementia sufferers to 'be' and they are treated with the dignity and respect that you pray will be evident, which have seen elsewhere has been woefully lacking to my mind. The food is also of a high standard and whilst very expensive, Moorlands is providing our parents with an excellent level of care and us family members with a growing sense of peace of mind that we haven't been able to enjoy for some years. We would highly recommend Moorlands as a care home for both dementia and non-dementia sufferers.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

How likely would you be to recommend Signature Moorlands Lodge Care Home? Extremely likely

Submitted by Charlotte S (Daughter of Resident/Service User) on Wednesday 29 October 2014. Review relates to September 2014.

Review of Signature Moorlands Lodge Care Home

My mum has Alzheimer/mixed dementia. We cared for her as a family for three years but it became impossible for us. I couldn't believe a place like Moorlands existed. The staff are so committed and kind - not just to my mum but the family too. I know she is safe and cared for 24-7. I cant recommend Moorlands highly enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Francesca Mitchell (Daughter of resident) on Thursday 17 October 2013.

Review of Signature Moorlands Lodge Care Home

For the kindness, respect and support I do not believe Moorlands Lodge can be surpassed, added to which, the standard of accommodation and facilities is second to none. It is a great relief to feel complete confidence that my mother is receiving great support during the traumatic process of moving her in. I really wish we had done it sooner.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Kay T (Daughter of resident) on Tuesday 25 June 2013.

Review of Signature Moorlands Lodge Care Home

Very helpful staff. Very good restaurant. Very pleasant surroundings. Accommodation generally very good.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Chris F (Son of resident) on Thursday 20 June 2013.

Review of Signature Moorlands Lodge Care Home

Looked at many homes and even tried one for my mum who stayed 2 months in one. Found Moorlands by chance and it was my luckiest day in a long while. Even during the final build stage the management let me look and select the best room for mothers needs. Rooms are mini flats with great outlook. Independent living, not nursing home feel. More like a hotel with amazingly caring staff from chef to manager. Can even have a family meal in special room provided. Just wonderful.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Submitted by Andy Brown (Son of resident) on Thursday 13 June 2013.

Review of Signature Moorlands Lodge Care Home

A well designed purpose built building with garden, mature trees and large patio. Each apartment has a good outlook, most having balconies, and the design allows the resident to personalise his/her home with own furnishings in the spacious area. Privacy is respected yet help is at hand when needed. The courteous, genuinely interested staff under the amazing leadership of an incredible manager, are second to none. There is a belief that 'everything is possible'. The spacious lounges, bistro and restaurant are beautifully appointed and would not look out of place in a 5 star hotel. Even the corridors are interestingly furnished.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Judy R (Daughter of resident) on Wednesday 12 June 2013.

Review of Signature Moorlands Lodge Care Home

Reason for recommendation - location and prominence, the excellence of the rooms, facilities and care, while respecting the residents' dignity. Ample space with good rooms for relaxing and plenty of activities.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Bryan Farley (2 relatives and other introductions) on Monday 10 June 2013.

Review of Signature Moorlands Lodge Care Home

Moorlands Lodge was the first home my sister moved to, after a lifetime of fierce indepedence. She is not the easiest person in the world yet the luxury of the home, the excellence of the facilities and the friendliness of the staff meant she settled in immediately and was very happy there. I was kept updated on her welfare and was made to feel extremely welcome on every visit. Highly recommended.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Carolyn C (Sister of resident) on Monday 10 June 2013.

Review of Signature Moorlands Lodge Care Home

My mother, who is in her 90's, had a mild stroke and lost mobility last year. She was very reluctant to leave her home, however, during a 2 week respite stay at Moorlands she changed her mind. As a result of a fall and the swift action and kindness of staff, who took care of her and contacted me before a hospital admission overnight, she took up residence last autumn. All staff are lovely in manner, and attentive. Moorlands is a vibrant place with very good, spacious and well-decorated areas. The activities are thoughtfully planned. All our family have been impressed when visiting.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Frances G (Daughter of resident) on Tuesday 4 June 2013.

Review of Signature Moorlands Lodge Care Home

To start with the Lodge, it is purpose built so very safe and comfortable, with the proper equipment. The staff are very professional, kind, helpful and always with a smile on their face. The management makes you feel at home the moment you enter Moorlands Lodge and create a very pleasant atmosphere, in which you feel at home. Furthermore, the decoration is very tasteful and the food not bad either, if sometimes a bit repetitive, but the chef is always open for suggestions. Activities galore. Friends who visit me are always impressed. When I looked for a suitable care home for my husband 4 years ago, I wish now that Moorlands Lodge existed then. I recommend them full-heartedly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lygia J (Resident) on Tuesday 4 June 2013.

Review of Signature Moorlands Lodge Care Home

The staff and management have always been very accommodating with Dorothy and her needs. I know Dorothy was a little nervous at staying here on her first visit, but once she got to know the very friendly and professional staff her worries soon sent away.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Maria Y (Daughter-in-Law) on Monday 3 June 2013.

Review of Signature Moorlands Lodge Care Home

The quality and standard of apartments at Moorlands Lodge is outstanding. The same for all the facilities. But it is the high standard of care, the friendliness yet professionalism of all the staff and the family atmosphere that makes me happy that my mum can live there. A wonderful place because of it's staff and management (or is that staff lead by management).

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter H (Son of resident) on Thursday 6 June 2013.

Review of Signature Moorlands Lodge Care Home

The company's staff is their greatest asset, the cuisine varies widely in quality. The staff at all levels are very attentive, caring and understanding which helps the transition to this kind of life much easier. It is comforting to feel there is always someone here.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Margaret M (Resident) on Thursday 6 June 2013.

Review of Signature Moorlands Lodge Care Home

My mother is often a difficult person to deal with but all the staff have proved able to work with her and us, to make her as happy as possible. The home is always a pleasure to visit and its ambience is welcoming and sophisticated, looking more like a first class hotel than anywhere else I have seen.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by A T (Daughter of resident) on Monday 3 June 2013.

Review of Signature Moorlands Lodge Care Home

Newly built 2012 in the style of managed apartments. Feels like an upmarket hotel rather than a care home. Care tailored to the individual with visits by care and nursing staff judged accordingly. Staff all friendly, professional and language/communication is excellent. Quality and choice of food excellent (served in room in this case). Cannot recommend highly enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Adrian B (Son of resident) on Thursday 30 May 2013.

Review of Signature Moorlands Lodge Care Home

Moorlands Lodge is a new build with a very good dementia unit, giving us both a good quality of life despite problems. The staff here are all caring and loving making residents feel secure and safe. From my own perspective I have been supported in making good decisions for my husband's care and easing him into permanent living in the unit, also helping me to adjust to the changes in our life style.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Molly S (Resident Supporting Husband) on Tuesday 28 May 2013.

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Sarah

Sarah Moor

Job Title: General Manager

Description:

Sarah brings many years of acute nursing experience within the NHS and the Private Sector to her role. Since qualifying in 1993, she has gained formal clinical qualifications to support her career and in addition has undertaken training on commercial and financial skills and leadership. Additionally Sarah has a wealth of knowledge on standard improvements, policy development, clinical audit and governance frameworks. Sarah has led many projects addressing customer satisfaction and developed action plans for improvement in services. Sarah is committed to putting excellence at the very heart of her team and is dedicated to providing a high quality service, tailored to the individual needs of each resident

Laura

Laura Dowd

Job Title: Care Services Manager

Joined: 2013

Description:

Laura is a registered nurse with a teaching diploma and master’s degree in Health Care Sciences. She has recently completed an ILM certificated management course including the completion of a Green Belt LEAN Six Sigma Project.

After a long career in Intensive Care, acute medicine and education she moved in to hospital management within the NHS and private sector. Laura provided operational and clinical leadership involving problem solving processes and change strategy, including the setting up of an oncology unit and working to achieve Government quality targets. She is passionate about ensuring the highest standards are maintained and that the dignity and care of the residents is her absolute priority. She is delighted to have joined the outstanding team at Moorlands Lodge where she hopes to bring her experience to continue implementing the excellent care model already in place.

Wendy

Wendy Westbury

Job Title: Client Liaison Manager

Description:

With a wealth of experience within the health and social care sector Wendy is the first point of contact for a family considering moving a relative into care. Wendy will help guide and support you through what can be an emotional and difficult journey to ensure the transition is smooth with support on hand to help you understand the options available to you. Wendy also maintains regular contact with other Healthcare professionals and is involved in supporting the local community as well as developing relationships within the Surrey/Hampshire area to support local businesses, colleagues and individuals.

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

Description:

With a wealth of experience, Linda and her team are responsible for ensuring our residents lead a full and enriched life while living at Moorlands Lodge. A comprehensive activities schedule, as well as trips out are provided and Linda is passionate about offering our residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

Care Home Idol 2014

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