Herald Lodge, Coventry, West Midlands
Herald Lodge, Coventry, West Midlands
Herald Lodge, Coventry, West Midlands

Herald Lodge is a forty-two capacity accommodation from Ideal Carehomes, providing a service ideal for older people with care needs, including for adults diagnosed with dementia.

Ideal Carehomes are a well-established care provider with a strong reputation in the sector for quality services, alongside homely facilities in which residents feel relaxed and respected.

All carers experience on-going training as the service looks to keep quality high and up-to-date with developing care methods and regulation.

Group: Ideal Carehomes

Person in charge: Jean Simpson (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Herald Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.4 (8.405)

The user Review Score of 8.4 for Herald Lodge is based on 5 Review/Recommendations. This Review Score of 8.405 is made up of 4.667 Points relating to the ratings and 3.738 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


There are too many names to mention. Every member of staff treated my mum with the utmost respect and care right up to her passing. As a family we could not of wished for more. Especially over the final week of mums life. The end of life service/care was truly exceptional. Thank you all.

How likely would you be to recommend Herald Lodge? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Sadly my mother passed away whilst living at Herald Lodge. The care and compassion shown, by the staff towards mum and family was outstanding people are quick to criticize minor mistakes but if they looked at the whole picture they would notice that this home is of the highest standing. Thank you to everyone who made my mother's passing a much less painful process.

How likely would you be to recommend Herald Lodge? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Over the past two years there has been a number of staff and management changes. Now that the new manager has arrived hopefully a period of stability will follow. In saying this senior management have been open with relatives and have always taken on board any concerns and suggestions. This is much appreciated. I have always been impressed with the care and dignity which has been shown to my mother by the staff since she was admitted to Herald Lodge. This is not any easy environment to work in and I hope staff will be fully supported to keep up their morale. I hope as many outside activities can be introduced which will benefit residents and staff. I hope Herald Lodge continues to be run on a very professional an most importantly on a caring basis. It is an excellent resource and I would like to thank every member of staff who has cared for my mother.

How likely would you be to recommend Herald Lodge? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The resident in the care home was my sister-in-law. During her last days the carers treated her gently and with dignity, always spoke softly to her, even though she could not respond, they had great respect for her. They also went out of their way to make sure the members of the family who stayed with her and had drinks, food etc. Nothing was too much trouble.

How likely would you be to recommend Herald Lodge? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother became a resident as this home opened June 2012. Her care has been excellent, G.P cover and emergency cover also excellent. There has been various staff changes but good implementation of staff training continues regularly. Regular meetings between relatives and staff to raise problems and ideas occur. Various entertainments are attending weekly to monthly. Relatives can visit anytime. Would stay here myself if the care was needed for me.

How likely would you be to recommend Herald Lodge? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Herald Lodge

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Herald Lodge

Job Vacancies

There are no jobs posted yet for Herald Lodge

Staff Profiles

Paul

Paul Fletcher

Job Title: Area Director

Description:

Paul has worked for the LNT Group for over 5 years. He first joined Ideal Carehomes in 2010 as a Home Manager, having previously managed the home when it was operated by Orchard Care Homes. Paul soon became a valued member of the team and managed two Ideal Carehomes before being promoted to Area Manager in January 2012. Given his wealth of knowledge and experience as an Area Manager, Paul was a prime candidate to become Regional Director in 2015. In this role, Paul takes a strategic lead in the oversight and development of our care homes.

Paul’s passion is for creating great places to live, fully supporting the care staff and ensuring our residents’ receive the best quality care in our homes. He is frequently in the homes enjoying a cup of tea with residents and their families to better understand their needs whilst supporting the home manager to create aspirational lifestyle choices for our residents and overseeing all aspects of compliance. He gets a lot satisfaction knowing that the small changes he makes to the already excellent care being provided in the homes.

Paul has completed his NVQ Level 4 Leadership and Management in Care Services (equivalent to current NVQ level 5). Paul is currently studying towards his Qualifications & Credit Framework Level 7 Leadership and Development for Senior Management.

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Jean Simpson

Job Title: Home Manager

Description:

Jean has worked in the care sector for 34 years, during this time she has worked in various roles before becoming a manager at 27.

Jean has managed various homes both for the local authority and private sector in Plymouth and Coventry.

With a passion for care, Jean looks forward to leading the team at Herald Lodge and making it a great place to live!

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Herald Lodge