St Fillans Care Centre

St Fillan Road, Colchester CO4 0PT

Group: Excelcare Holdings

Person in charge: Jaqueline Robinson (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 71 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on St Fillans Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.1 (9.061)

The Review Score of 9.1 (maximum of 10) for St Fillans Care Centre is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.061 is made up of a Quality Score of 4.667 Points (maximum of 5) relating to the rating and a Quantity Score of 4.394 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.061 for St Fillans Care Centre is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.667 for St Fillans Care Centre is calculated as follows: ( (113 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.667

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.394 for St Fillans Care Centre is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 71 Registered Beds) x 2 = 0.394

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I recommend this home highly, as from the moment I walked in to have a look around to see its suitability for my mother, I felt at 'home' in an environment that is a modern build but with a very homely atmosphere. My first instincts told me that my mum would be comfortable and cared for here, which I must say six weeks into her stay I was right!
All of the staff have a friendly approach and deal with any matters promptly and professionally. I recently attended a bonfire night which was very well organised, with all staff playing a big part to make it a lovely evening for all the residents, family and friends to take part if they wished. Super well done St Fillans!

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Following my operation for a broken hip and since I was my husbands carer we moved into St Fillans. My husband spent one week here on his own and I came after a week in Colchester Hospital. We had a twin bedroom and small sitting room with table. armchairs, TV which was very comfortable. The staff without exception have been lovely, helpful, happy and caring. They never appear impatient with anyone and are always smiling and happy.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum has dementia and went into St Fillans sixteen months ago. I couldn't wish for a better place for her to be looked after. The staff are fantastic not only with residents relatives too. Always happy and will go out of their way to help. The food is great and the environment is so relaxing. I was heart broken when mum first went here but now I know she is being well cared for.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my husband has received in St Fillans in the nursing home, I highly recommend. It's very clean, the food is excellent. The staff are so caring, nothing to too much trouble, always pleasant and always speak to myself and my daughter when we visit. Even the staff in the reception area are so nice and always have time to speak to us. The manager is also very nice and have time to say hello and come out of her office to speak to us. I would recommend St Fillans.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 48 year old daughter became a resident in march 2014, being so young we found it very difficult to find her a home. My daughter has deteriorated over the last few years after having a brain tumour, she is now unable to walk and has very little mobility, speech and she is doubley incontinent. We feel we couldn't have found a better home for her, the staff look after her with love and care. We are always welcome at any time, as my daughter has a husband and son it has been very difficult, my grandson visits his mother all the time, the staff make him feel at home. We love all the staff and see them with the older residents who are treated with love and respect.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been a resident of St Fillans since may 2014. He suffers with Bensons Syndrome, and Parkinsons with Lewy bodies. In my opinion the care my husband has received has been far above all my expectations, from management, nursing and care staff all have done their very best. To keep my husband clean, comfortable and as happy as possible. I can never thank them enough and will be forever grateful that we found St Fillians.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at St Fillans are all friendly and caring to their residents and also their families.
The care is excellent, the carers treat the residents with respect and dignity and are always willing to help and comfort the residents. They treat the residents as friends and have a laugh and a joke with them.
Couldn't have placed my wife in a better care home and I thank everyone at St Fillans for looking after and caring for her so well.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Janet Beacham, Home Manager at St Fillans Care Centre responded to this review on 23 Jul 2015:

We now have a new activities co-ordinator who has developed a fabulous programme of group and 1:1 activities. We welcome residents and relatives input at meetings to ensure we are meeting their needs.

My mother who is 91 has been at St Fillans for nearly three years and we have found the level of care to be excellent. During her time here she has had several health problems which have been dealt with very well. She can be quite difficult at times due to her dementia, but the staff cope with this in a very professional manner. We have no worries how she is looked after, which gives us peace of mind.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came into nursing care after breaking his hip and the hospital said I could not look after him as his needs were now too great. I had nursed him at home for 4 years with dementia. I found the care and carers at St Fillans to be excellent. He was able to stay downstairs for a few months and enjoyed the musical afternoons, but eventually had to be moved to the nursing floor, lovely room and constant supervision and care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at St Fillans for nearly three years. In that time she has been treated with the utmost of care and compassion. The staff are always helpful and conscientious and able to deal with my mother's medical and dementia needs in a very professional manner. I have no concerns whatsoever.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Before my father came to St Fillans we were very concerned about his welfare. We cannot believe the improvement in him since arriving and we are very content knowing that he is in such good hands, the manager Janet and all the staff are so caring.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother had two stays in the care homes prior to the St.Fillians care centre, he wasn't happy and didn't settle. Now Excel Care are very caring and understand his needs. Thank you.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have always been impressed by the patience and dignity with which residents are treated by the staff, they take a genuine interest in them and their families. The food is varied and palatable, residents are given appropriate help with feeding if required. My sister has quite advanced dementia.

How likely would you be to recommend St Fillans Care Centre? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I chose to use individual words to describe the overall experience.

* Consistency - Throughout the whole period at the home.
* High level of support - Neutered in spite of differing moods/ dementia moods.
* Dignity - Margaret has enhanced this in spite of differing circumstances.
* Staff - Regular visitors 3 times per week, Excellent signs of progress, skills and experience.
* Cleanliness - Excellent.

How likely would you be to recommend St Fillans Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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