Barchester Harper Fields

724 Kenilworth Road, Balsall Common, Coventry CV7 7HD

Barchester Harper Fields, Coventry, West Midlands
Barchester Harper Fields, Coventry, West Midlands
Barchester Harper Fields, Coventry, West Midlands

Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Deborah Cheshire (General Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 80 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking available

Latest CQC* Report on Barchester Harper Fields: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Barchester Harper Fields has a Review Score of 9 (8.953)

The Review Score of 9 (maximum of 10) for Barchester Harper Fields is based on 18 Review/Recommendations in the last 2 years. This Review Score of 8.953 is made up of a Quality Score of 4.528 Points (maximum of 5) relating to the rating and a Quantity Score of 4.425 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.953 for Barchester Harper Fields is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.528 for Barchester Harper Fields is calculated as follows: ( (133 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 199 Ratings = 4.528

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.425 for Barchester Harper Fields is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 80 Registered Beds) x 2 = 0.425

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Harper Fields?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Harper Fields

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

14 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 14 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue to fully appreciate all of the support provided by the home.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never feels lonely.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with.

How likely would you be to recommend Barchester Harper Fields? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

My life changed forever when my husband went into the home, but after 2 1/2 years "Harper Fields" feels like my home also. It's always so welcoming and friendly, and the wonderful staff and carer's are someone I can trust, and know my husband is in very good care when I leave him and go home. Everything is so beautiful, the inside, and the beautiful gardens which I can enjoy also. Doesn't matter who ever I come across when I enter the home, there is always a smile and a hello and help and an ear if ever you needed it, which means to a lot. The new manager is a wonderful lady, best ever, her door is always open and had turned "Harper Fields" around for the best.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different place in the same care home.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt has been a resident of Harper Fields since October 2012. Just one month after opening. During this time she has been extremely well cared for in a pleasant home with all facilities. The team of carers are well proficient in their duties. We are kept informed at every step how my aunt is doing even though we visit regularly. We receive a six monthly review with the assigned nurse on every aspect of health. The home also have relative meetings three to four times a year to explain their progress and plans for the future. Care home is highly recommended.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly.
Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff).
Current staff show dedication and enthusiasm resulting in a caring atmosphere.
Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in.

How likely would you be to recommend Barchester Harper Fields? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago.
The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful for their effort to improve mums quality of life.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Good

Staff: Good

My mother has been at the home for 14 months now, and there has been a great deal of instability during that time. There is now a new manager (the third) who does seem to be making a difference to a home that has previously failed to deliver on its promises, and has had a huge turn over of staff during this time. There have been a number of occasions when my mother has not been treated as they promise in their brochures.My review is over the period of time my mother as been in home the staff and manager have improved hence my rating below.

How likely would you be to recommend Barchester Harper Fields? Extremely Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay.
Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I selected a care home or my dads respite with great care! It must be dementia friendly, have high standards of care and offer lots of activities every day! Attending events beforehand helped me choose Harper Fields. Staff are friendly and considerate. Facilities are excellent. Dads bedroom window overlooked a garden and very clean and was roomy! Corridors are wide, uncluttered and light (most of all airy). Day rooms offer comfortable seating and views to the gardens. Following dads respite he was happy to see me but also seemed at home at Harper Fields. Also all his clothes were clean and, ready for packing which is a blessing when returning home! We will be booking further respite at Harper Fields.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 90 year old husband was mobile & reasonably well until August 2014 but after a stroke he was eventually offered a place here in October 2014. It is an impressive & well run home. Outstanding in most areas & we are delighted he is safe, secure & content. The carers are most attentive, polite and professional but also very loving, encouraging and positive in all they do. They do so much for this family.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Apart from my husband being in his own home, Harper Fields is the best it can be. After visiting my husband I come away knowing he is in the best possible place, in the hands of very caring and competent staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my second stay for respite care at Harper Fields nursing home and I can thoroughly recommend it. The staff are warm and welcoming, they are dedicated to providing care to each individual. Their response time to meet your needs is fast and their manager is always kind and courteous. I have always had my medications on time which is important for the condition I have.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sensitive Care

My father, who suffers with Alzheimer’s, has been at Harper Fields for a little over 12 months. Prior to this, he had 24 hour care in his own home. The decision to move him came from our concern over him perhaps needing an increasing level of medical care.
We'd looked at countless care homes, none of which we felt comfortable with, until we came across Harper Fields.
We’ve been delighted with the care he has received, with such great compassion and good humour, which the staff seem to make look effortless, so he’s surrounded by a calm and peaceful surrounding, the quality of which is first class.
Thank you for continuing to take such good care of Dickie....

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Deborah

Deborah Cheshire

Job Title: General Manager

Description:

Hi, my name is Deborah and I am the General Manager here at Harper Fields Care Home.

Luisa

Luisa Petrucci

Job Title: Head of Memory Lane Epsom

Description:

My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.

Andrea

Andrea Potts

Job Title: Deputy Manager

Description:

Deputy Manager Andrea is a clinical Deputy and will be the clinical lead for Harper Fields. Andrea will manage the nurses and care staff at Harper Fields. Andrea will assist the General Manager with the management of Harper Fields. Andrea will monitor the delivery of high quality care to all residents and strive to continually improve on services delivered at Harper Fields.

Danielle

Danielle Christian

Job Title: Home Trainer

Description:

As a Home Trainer I will ensure the standard of training at Harper Fields is maintained to provide quality care for the residents. I will respond to the individual learning styles of staff, delivering legislative and mandatory training sessions that enable colleagues with the skills to engage with safe practice. To support staff on their journey of development I’ll provide information on how to access further opportunities to enhance their skill set.

Maria

Maria Semwayo

Job Title: Head of Memory Lane Windsor

Description:

My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.

Suzanne

Suzanne Bates

Job Title: Administrator

Description:

Suzanne's role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Harper Fields and supporting staff and relatives/residents within the home.

Barry

Barry Golby

Job Title: Head Chef

Description:

Barry to provide, manage and develop a high quality catering service to residents, guests and visitors at Harper Fields.

Bill

Bill Chilwell

Job Title: Maintenance Manager

Description:

Bill is responsible for ensuring that the care home, equipment and plants are maintained to a high standard, whilst also remaining fully functional at all times. This will ensure the comfort, safety and wellbeing of all of our residents. Bill will ensure that the grounds and gardens are maintained to a high standard. Bill will be a key contact with external contractors and manage them when they are on site.

Hannah

Hannah Mulholland

Job Title: Activities Organiser

Description:

Hannah helps to organise and provide a varied and appropriate programme of activities, based around the needs, wishes and desires of the residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Harper Fields