Bowes House, Hailsham, East Sussex
Bowes House, Hailsham, East Sussex
Bowes House, Hailsham, East Sussex

Bowes House is a purpose-built Care UK home in Hailsham, opened in June 2013 to provide professional and personalised care provision, with wonderfully decorated interiors and with the target of activity-based care.

The facility is ideal for a wide range of care needs, including specialist nursing and residential care, while carers are experienced in the sometimes complex challenges of dementia care.

Care is based around personal interests and hobbies, with a coffee shop, hair salon and themed cinema on site.

Group: Care UK Nursing & Residential Care Services

Person in charge: Helena Barrow (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 90 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Bowes House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Recommendations

Recommendation Score: 9.6 (9.597)

The user 'Recommendation Score' (9.6 for Bowes House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Bowes House

my mother moved here 6 days ago from hospital for end of life care. The care is excellent. It is very person centred. Staff take time to find out what she wants and offer variety with food and drink. They have already built up a good relationship with her and she feels settled and comfortable. 2 days ago she asked if she could stay for another day - a measure of how much she likes it. Staff supportive of me too.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

In a time of crisis when due to my ill health, and the need for my mother to take up residential care the team here were amazing. Karen Milligan pulled out all the stops! Dave Williams, and the team at Meadow's made mother's move to Bowes House as smooth as possible. Last but not least lovely Sally at reception with a hug and a smile (plus a tissue). A very difficult time was made easier with their support.Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bowes House

Bowes House has been a life safer for me and my life. We both live here and I am happy that Bowes could help us in our moment of need. Which was so urgent due to my wife's illness. Thank you to all the team at Bowes.

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bowes House

I had to find care for both of my parents urgently, I have constantly been in awe of the measure of give given to them. With cheerfulness and compassion I am able to return to Australia with peace of mind that they are safe.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bowes House

This home is beautifully presented and the staff are very caring and empathetic. I would recommend this home for anyone considering full time care for their relative.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bowes House

Would be nice if there was an outing occasionally to the outside world! Mum has enjoyed her stay so much.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

I am very impressed with the care and commitment of the staff. They are kind and caring and there is a lovely sense of fun there that the residents pick up n and appreciate. The lady I visit is very happy at Bowes House she is 103 years old.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

I have found the facilities really good at Bowes, all areas have always been spotlessly clean, fresh and every single members of staff is friendly, happy and willing to help in any way they can. I cannot recommend it highly enough.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

My mum is so happy there and I know because she complains a lot but never about her home or her care. I am there every week and never on the same day and the staff are always happy and helpful. There is always something going on and one night mum decided to stay up all night watching snooker and the staff happily took care of her. I cannot praise them enough from management right to kitchen staff and cleaners. I want to go there one day.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Karen and her team have been incredibly helpful and supportive through the process of choosing and transferring dad into full time residential care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Friendly welcoming staff, from reception right through to care/kitchen staff. Good, honest communication. Nikki in Admin is especially lovely.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Of all the homes we looked at for dad, Bowes House just stood out as the warmest welcome, kind, friendly and caring atmosphere and beautiful facilities. Everyone is so helpful and we feel very confident that dad's care will be excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Boews House is a place I feel settled and well cared for, with good company it's what I want.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Bowes House is an extremely friendly and welcoming care home. The staff are all amazing, always happy to help. My mother has a wonderful time at Bowes singing, eating and having fun with all the other residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bowes House

Bowes House provides me with food and shelter and good company especially Karen.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bowes House

I would recommend to anyone, I am pleasantly surprised. I didn't know what to expect. I feel very happy and at home at Bowes House. its such a nice care home, there is always someone to talk to.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

An exceptionally well designed nursing home with light airy rooms with private garden space and good sized rooms. The abundance of nice private sitting areas gives privacy for visitors and residents can use for quiet time or join the more sociable group spaces. Overall a warm friendly nursing home with good attention to individual resident's needs. High standard of personal care, all residents looked very well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

A very supportive and caring environment provided to the whole family during a difficult period.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Staff made mum very welcome into an environment which was strange and frightening to her. They spent time with her and involved her in all activities, drawing her into the community. After 3 weeks mum has settled in well and seems generally happy in her environment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Its a great place. Lovely room, the staff are brilliant. I'm very happy here. (Food good)

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

I am very happy with all the care provided to my relative, and also the support given to myself.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Bowes House has provided my mother with a superb environment in which to end her days. The staff are delightful and nothing is too much trouble. The home provides a warm, comfortable home, which gives residents the freedom to live their own lives. It is also a lovely place to visit and becomes a really nice social occasion.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

The service and care are exemplary. I feel safe and cared for. My room is furnished to a really high standard, and all the staff are friendly and cannot do enough for me.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

I have recently moved my mother to Bowes House, and I'm totally delighted with my decision. The staff are so kind and go beyond the call of duty - this includes domestic, kitchen, nursing, admin, and management. The food is delicious and Bowes House has the most wonderful atmosphere, full of fun and laughter. I would highly recommend this care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Wonderful care and warmth offered by all staff, reception staff included. Everyone is kind, friendly and professional. 'Special' people who go out of their way to make things nicer for others. Nothing is too much trouble for residents or their families. Food is delicious.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

Excellent care given to our 9 year old mother. The nursing care provided post op (fractured hip) has been so good that she has been restored to her old self. I am delighted with every aspect of Bowes House.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bowes House

As soon as we looked at Bower House, my wife and I both said 'we wouldn't mind staying here ourselves'. I could not say that about any other care home that I have ever been in.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

My parents have just spent their 'holiday' at Bowes House. What a wonderful time they had! 5 star hotel treatment! The facilities are second to none and the staff excellent in everything they did. Thank you!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

My mother had three weeks respite care to give us a break from caring for her. She thouroughly enjoyed herself while she was ther, joining in the activities and was very sociable with the other residents and staff which she can't do at home due to the fact we have jobs and family to care for as well as mum. I would highly recommend Bowes House to anyone who needs to have care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

I watched Bowes House being built, I have moved my mother from a nursing home to be in Bowes House. The progress in 5 weeks my mother has made since being a resident is amazing, her general well-being and health have been vastly improved giving her a better quality of life. The staff and facilities are excellent.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

This home is exceptional in care and facilities. Every nursing home should be run in the same way and our elderly relatives would maintain their dignity.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House

The excellent care, and accommodation and happy environment made my stay here very enjoyable

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

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Hailsham, East Sussex

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Staff Profiles

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Helena Barrow

Job Title: Home Manager

Joined: 2014

Description:

Helena Barrow is home manager at Bowes House. Here she explains why a can-do attitude to care is the key to success.

After qualifying as a registered nurse in 1980 I worked at a general hospital for 21 years before moving on to manage care homes. I’m also a level 7 Chartered Manager (CMI) and a qualified mediator.

When the opportunity arose to join Care UK in 2014 I was delighted. It was an easy decision to make because they have a great reputation in the care sector for being both a supportive and forward-thinking care provider.

To be an effective care home manager and leader it’s important to have a broad mind and equally broad shoulders. A positive can-do approach to care, excellent communications skills, extensive knowledge and a good understanding of person-centred care are also important qualities to possess.

Over the coming months I plan to build on the great work that’s already been done at Bowes House to maintain the very highest standards of care. Our vision for the future is to create a five-star care home that people in our local community would be happy to live in either permanently or temporarily.

When I’m not working I enjoy spending time with my three children and two grandchildren. I’m also kept busy caring for my three horses and my very loyal dog Snoopy. As a family we enjoy riding, walking and playing.

Karen

Karen Milligan

Job Title: Customer Relations Manager

Joined: 2014

Description:

I am passionate about people and making a difference to people’s lives. I wanted to work for Care UK (I joined in May 2014) because I was keen to work with families and the elderly, and I wanted to help people through the process of choosing the right care home for their loved one. The environment I work in is lovely and the work itself is extremely rewarding – I’m very proud of Bowes House and what we do here.

In a previous role I worked with the long term unemployed, helping them to get back into employment, but I actually use many of the same skills now, including empathy, listening and relationship-building skills. Away from work, I love socialising, eating out and travelling to warm countries!

Joy

Joy Maryan

Job Title: Head Housekeeper

Joined: 2014

Description:

I joined Bowes House when it opened because I was attracted by Care UK’s approach to care. I came from a 43-bed nursing home where I was domestic manager. Bowes House is twice the size! Joining any new company is always a challenge and there have been lots of policies and procedures to get familiar with, but it’s been great to work with everyone to put all the pieces into place.

I love working with all the team here and it’s a lovely feeling to see the home looking fabulous and know that we’ve done a great job. I’m looking forward to seeing Bowes House really get established, and seeing more new residents settling in.

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Jamie Mongardi

Job Title: Activities Coordinator

Joined: 2014

Description:

My skills include events management, training and working with people with dementia, but this role makes full use of all of them. Enthusiasm is vital in this role and it also helps if you’re a good listener. I love having one-to-ones with residents and finding out about their lives as well as what they want to get out of the activities we do.

As Bowes House is a new care home I’ve had a blank canvas to work with, which has been both challenging and very exciting. A big highlight already for me has been planning and arranging a summer barbecue. We had a big turnout from the local community and raised a lot of money for a local charity.

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