Moorland Gardens Care Home

off Old Bedford Road, Moorland Gardens Street, Luton LU2 7NX

Moorland Gardens Care Home, Luton, Bedfordshire
Moorland Gardens Care Home, Luton, Bedfordshire
Moorland Gardens Care Home, Luton, Bedfordshire

Moorland Gardens Care Home is located one mile from Luton town centre and is within easy access to road and rail transport routes.

The home has been designed to support residents with nursing, physical rehabilitation, dementia and challenging behaviour needs, and is fitted with all the latest amenities and facilities to promote the delivery of the highest standard care.

All rooms are en-suite, spacious and decorated with quality furnishings. The home also benefits from a spiritual room, which offers a place of relaxation, meditation and prayer for all, staff and family included.

An experienced care team aims to provide high quality and holistic care, fulfilling the physical, mental and spiritual needs of the residents.

The home proactively promotes a healthy lifestyle, with a balanced diet across three meals, and a diverse calendar of events and activities led by an activity coordinator.

Group: Lifestyle Care in Partnership with Orchard Care Homes

Person in charge: Mary Tengenesha (Home Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 80 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Orthopaedic • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Exit junction 10 or 11 on M1 and newar town centre on Old Bedford Road.

Visiting:

Visitors welcome anytime.

Parking:

Free on-site parking.

Latest CQC* Report on Moorland Gardens Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

7.4 Moorland Gardens Care Home has a Review Score of 7.4 (7.375)

The Review Score of 7.4 (maximum of 10) for Moorland Gardens Care Home is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.375 is made up of a Quality Score of 4.25 Points (maximum of 5) relating to the rating and a Quantity Score of 3.125 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.375 for Moorland Gardens Care Home is based on 1 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.25 for Moorland Gardens Care Home is calculated as follows: ( (3 Excellents x 5) + (9 Goods x 4) ) ÷ 12 Ratings = 4.25

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.125 for Moorland Gardens Care Home is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 80 Registered Beds) x 2 = 0.025

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Moorland Gardens Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moorland Gardens Care Home

  • Daughter of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

1 Reviews is 4.3 out of 5

I was worried when mum had to go into a care home due to deterioration in her dementia. I had my reservations as there is a lack of basic care for dementia in all areas of health service and the community. I dreaded the moment but her room is nice and clean. There is no smell in the care home that you usually get and its not run down the kitchen is also hygienic and meals are good, taking into account what she can eat which they adhered to. The staff are very friendly and professional. We've had our questions and concerns which is natural and have been reassured. They are so caring towards mum. Making sure all her needs are met. I would dare not believe it but she is safe, clean and looked after which makes all the difference. Although when the time came when she needed 24 hr residential care it was a big impact, also on the family to which they have been very understanding too. Mum has been here for 5 yrs.

How likely would you be to recommend Moorland Gardens Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Martha Tengenesha, Home Manager at Moorland Gardens Care Home responded to this review on 05 Nov 2015:

Thank you for taking the time to write this review, we really do value the feedback we receive. We strive to provide residents and their families with the highest possible level of care and support, through our team of compassionate and attentive employees within our well-kept home. Therefore we are pleased to hear this has been your experience.

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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