Windsor Street Care Centre, Cheltenham, Gloucestershire
Windsor Street Care Centre, Cheltenham, Gloucestershire
Windsor Street Care Centre, Cheltenham, Gloucestershire

Windsor Street Care Centre provides person-cented care for older people, taking on long-term and respite needs, individuals with dementia or in need of skilled rehabilitation. The care centre makes the most of the talents of dedicated carers and modern technology, combined with the comforts of a homely interior and a dignified lifestyle.

Group: The Orders of St John Care Trust

Person in charge: Andrew Moore (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 81 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 64+.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest CQC* Report on Windsor Street Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.323)

The user Review Score of 9.3 for Windsor Street Care Centre is based on 26 Review/Recommendations. This Review Score of 9.323 is made up of 4.681 Points relating to the ratings and 4.642 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

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The high level of care, the extreme efficiency and kindness of all the staff in looking after my mother, and the extended family, have helped incredibly during these past 6 months. I would have no hesitation in recommending Windsor Street Care Centre.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been in the Windsor Street Care home since June as it became too difficult to look after him at home. He has had excellent care from a very well run home. Great leadership from the top, charming manager and deputy who are cheerful and helpful. I am unable to comment on the activities as my husband is unable to take part. Nursing excellent from lovely staff.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a volunteer at Windsor Street Care Home for two years now and every time I spend time with the residents I am always impressed by the quality of care delivered. Residents are treated with dignity and looked after extremely well. Activities are not only fun, but designed to be stimulating and interactive. I have thoroughly enjoyed my time as a volunteer at Windsor Street.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After an accident at home I was sent to Windsor Street Care Centre to recover. I was very impressed with the high standard of care and attention I received. The staff all worked well together creating a lovely, happy atmosphere nothing was too much trouble, any requests were dealt with straight away.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been there for 2 years and the care she has has is second to none. They have given me my mother back. I would not hesitate to recommend to anyone. All the staff are so friendly and willing to help with anything. One of the nicest care homes I have seen.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It has been a pleasure to visit my friend in these excellent surroundings. While I have been with her, she has had attention from staff whenever necessary and has declared her satisfaction with all aspects of care. The room is pleasant and welcoming and she is able to assist herself of access to shared space (i.e Lounge, dining room ect) when well enough.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

This is the second home for my mum, the first was OK but Windsor Street is perfect. She has settled well considering she has Alzheimer's and has made some friends. I love the layout of her unit its so much more sociable and light. There are only 12 residents on her unit which makes it nicer for quick integration. Lots of great activities and trips organised and my dad is also made to feel very welcome despite being in a wheelchair. Have already recommended the place to a few people.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in Windsor St for almost two years since it opened. The facilities are excellent, she is in a small unit with a dozen or so other residents, she has her own comfortable room with en-suite facilities. But the thing which has made Windsor Street so good for mum is the staff, dedicated, friendly, caring and kind. I could ask for no more.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived here since December 2013. I like having my meals prepared. I like when the staff give me tapestries to do as I like sewing and embroidery. I enjoy the company of other residents and the staff. It's like a big family. I am happy here. I am 90 years old.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I have lived here from the day the home opened. I really like living here and I get to go to the shop with support every day. I have got a really nice room with a bathroom. My family visit me a lot.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husbands care needs are very great and I think the home deals with him very well on a personal basis day to day. However I feel he needs a bit more stimulation mentally to avoid the extreme boredom that he talks to me about. I realise that with so few staff and other residents perhaps needing more attention is difficult.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Andrew Moore, Home Manager at Windsor Street Care Centre responded to this review on 25 Sep 2015:

Thank you for your comments which are welcomed. When residents come to live with us, we do our best to find out how they like to spend their time, so that we can support them to participate in activities we know they will enjoy. We are aware that your husband enjoys painting, drawing and crafts as well as the Sunday service which he occasionally attends. When the weather is good, he also enjoys sitting in the garden. Although our staffing levels on this particular unit are often above the minimum required, as you rightly surmise, there have been occasions over recent months where the needs of other residents have had to be prioritised, which may have led to your husband feeling bored. We have addressed this issue by increasing the amount of activity co-ordinator time available and are prioritising individualised activities with residents. This should help to ensure that all our residents are offered increased time for activities. I hope this reassures you, but please don't hesitate to speak with me about this, or any other issue, if you should have any queries or concerns.

This is to reflect on my mother’s stay over the last eighteen months in Kensington Unit.
Following her slightly traumatic transition from another, local Care Home she was, together with ourselves, welcomed into the OSJCT Windsor Street community. The nursing, caring and activities staffs, supported by extensive administration and service teams, combined to provide an engaging, family environment. The continuity and stability of the staff enabled her to build trust and establish friendships with many of the caring staff.
We are very glad that we found Windsor Street for my mother to spend her last days. She was very-well cared for in a modern, well-equipped facility.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have lived here for nearly 18 months and I am very happy here. I really enjoy the activities that are organised for us. I like the singing groups that come in. I have a lovely room and the garden is very nice. I like to go for walks when I can.

How likely would you be to recommend Windsor Street Care Centre? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived here for two and a half years I really like my room and have a lovely view of the garden.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I think Windsor Street is a wonderful care home. I have been volunteering for over a year and I am so impressed with the care and attention all the residents receive. I would not hesitate to put my own relative in this home and am incredibly impressed with the range of trips and activities available here - I look forward to my visits! I always leave feeling comforted that the residents are being well cared for. I have also benefited and learnt a great deal from the informative monthly support groups that are available in this home. My 90 year old mother has dementia and I have found my relation with her to have improved drastically by putting into practice what I have learnt during these sessions.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been entirely satisfied with the care and kindness and respect I have received, I am enjoying my time here it is like a first class hotel

How likely would you be to recommend Windsor Street Care Centre? Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy living here, I receive very good care and enjoy my time here.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived here for five months. I am really happy here, the home is wonderful, the staff are always happy and caring. I would recommend to anyone who is looking for a care home. People who visit me always comment on how lucky I am to be here.

How likely would you be to recommend Windsor Street Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife who suffers from dementia has resided at Windsor Street Care Centre since May 2014. I feel fortunate to have found this care home with little knowledge of what to look for. From the start my wife and I were treated with utmost courtesy and understanding. The small unit philosophy does enhance the way residents are treated but undoubtedly the most important element is the quality of all the staff whose dedication in the more demanding circumstances is impressive. The professional and personal skills displayed make a real difference in the circumstance my wife and I find ourselves.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

In relative terms this is still a brand new facility and now replete with its new manager and a newly invigorated team, it really is a place to consider. There are areas for improvement but the team know them and more importantly they are addressing them in real-time. So much progress has been made in the last two months.

It is a modern, purpose built facility and I cannot praise the staff highly enough.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother was a resident in Windsor Street Care Home for the last year of her life. The care she received in one of the dementia units was absolutely excellent. She quickly lost the dreadful anxiety she had been experiencing thanks to the patience, attention and professional help she received from her carers and the Care Leaders. Visiting her daily I could see that she was encouraged to do as much for herself as possible and that enabling her to maintain some of her independence was a priority. She was a demonstrative woman and her open affection for her carers was obvious - this was clearly a direct response to the way in which they treated her.
I would definitely recommend Windsor Street to others. My mother's year there was happy, calm and peaceful. She made new friends and was able to enjoy 'living in the moment'. (As a close relative I, too, was made welcome and helped a great deal to understand more about Alzheimer's.)
(I should add that I am now a volunteer at Windsor Street.)

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is the second home my mother has lived in and, although we were originally happy with the previous home, it wasn't until we experienced Windsor Street that we realise how lovely and utterly caring a residential home can be.
My mother has advanced dementia. Since living in Windsor Street she has become a much calmer, happier soul who clearly feels safe and secure in a loving environment.
The purpose built home is excellent, as you would expect - but what is really outstanding is the level of care and attention from the staff. Not just into the residents physical needs but also, a huge focus is put on keeping the residents active, interested in life and really promoting a very well-rounded quality of life.
I wish my Mother had gone into this home earlier because it really was the best way that we, as a family, could make her the happiest she could be. And it has taken the pressure from us as carers worrying about her safety, security and well being. As well as having to deal with a person who was becoming more and more anxious, forgetful and dangerous to herself.
Now my Mother no longer has to deal with the stress of the outside world, which to a person, even with early dementia, can be hugely confusing and daunting. In short, being in Windsor Street has enabled my Mother to relax back into the wonderful, kind, caring, funny person she used to be.
I feel so sad that not all of our elderly generation, with or without dementia, can be offered a place in Windsor Street and that many of them are lonely at home when these exceptional places do exist.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been a resident at this Care Home since September 2014 and I have always found the staff to be caring, considerate to my husband's dignity and available to talk to me whenever I felt the need for comfort or reassurance on any aspect of his care. The home is very welcoming from reception to carers, nurses and domestic staff and always extremely clean and bright, with lots of different entertainment being planned. They also try to involve carers with a Memory Café offering lots of help on different subject relating to having a loved one in care.

How likely would you be to recommend Windsor Street Care Centre? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Brother in law lives with you, I have found my brother in law to be well looked after and much improved with his own attitude, talks more and looks contended. The home is very well kept, always clean and the staff are very friendly always time for a chat about my brother in law and nothing is too much trouble. I would recommend this care home to Anybody, we are very pleased with the improvement of Spence he is so much better and the improvement in him is fantastic, very happy indeed with the standard of this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After spending many weeks in hospital, my dear Dad moved into Windsor Street.
Very sadly he passed away after only a week of being in their care, but that week was his most dignified, content and happy for a long time. We cannot praise the staff highly enough or indeed thank them enough for their support during his stay. They showed him respect, were attentive to his needs and made him laugh and smile, this memory we will keep forever. Thank you everyone and keep up the good work. We would not hesitate to highly recommend you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have recently moved my mother from a very unsatisfactory care home and cannot fault the calm, professional, caring environment of Windsor Street and The order of St John Care Trust. It is such a relief to have my mother here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Windsor Street Care Centre

Job Vacancies

Registered Mental Health Nurse / RMN

£26,800 (Care Home / Nursing Home • Full Time or Part Time)
Cheltenham, Gloucestershire

Staff Profiles

Andy

Andy Moore

Job Title: General Manager

Joined: 2015

Description:

The eighty one residents at Windsor Street Care Centre are looked after by a highly dedicated team of over one hundred staff that include nurses, carers, administrators and ancillary staff. They are led by the manager who is supported by a Head of Nursing Care, a Head of Dementia Care and a team of Care Leaders.

Andy began his nurse training in 1982 at Coventry school of nursing. After just over 30 years service he left the NHS in March 2013. During his career he had many roles including community nurse, ward manager, mental health trainer and latterly as a service director within a large Foundation Trust. He has also worked as a commissioner of mental health services within Gloucestershire.

During the last few years of his NHS career Andy was responsible for the management of 2 large psychiatric hospitals, including one for older people with dementia as well as a variety of community services.

After leaving the NHS, Andy worked as a lecturer in Health and Social care and completed his PGCE. Although enjoying teaching he decided to return to management in the care sector and took up post at Windsor Street in February 2015.

Andy brings a wealth of experience and knowledge to his role as General Manager. He is committed to ensuring that services are built around the needs of the residents and that care is person centred and of the highest quality. He sets high standards for himself and his team and believes strongly in developing, supporting and empowering staff to enable them to achieve the best they can and in turn deliver the highest quality care that they can.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Windsor Street Care Centre