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Hartwood House, Lyndhurst, Hampshire
Hartwood House
Hartwood House

Tel: 023 8028 4555

Hartwood House is a state-of-the-art purpose-designed home set in its own extensive grounds and beautifully landscaped gardens. The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 50 bedrooms, which can be found throughout the residential floor, the specialist dementia care unit and the bespoke nursing unit. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

Hartwood House is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Moira Baxter (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Hartwood House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Hartwood House

3 Bed Vacancies
(En-suite rooms available on the nursing, residential and specialist dementia floors)
posted 18 Aug 2014

Awards / Recognitions

April 2014

Current Recommendations

Recommendation Score: 9.4 (9.373)

The user 'Recommendation Score' (9.4 for Hartwood House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Hartwood House on Wednesday 30 April 2014 by Fabia Wood (Wife of resident)

I am extremely satisfied with Hartwood House where my husband is in the dementia wing. The carers are all very patient and kind, and do their very best to make their patients as comfortable as possible. The home has a wonderfully calm and friendly atmosphere, and has been furnished with great thought.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Thursday 10 April 2014 by Marianne Norman (Wife of resident)

My husband became a resident in September 2013 and we didn't know if he would improve at all, but due to the nursing care and support from the staff, his condition has improved enormously. I would recommend Hartwood House, especially the nursing wing.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Hartwood House on Monday 7 April 2014 by Robert Yorke (Resident)

Hartwood house is very pleasant and comfortable. The staff are exceptionally pleasant and helpful. There is nothing that I should improve in the help and care I receive.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Monday 7 April 2014 by Sonia Webber (Resident)

Excellent - would recommend.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Friday 21 March 2014 by Karen K (Daughter of Resident)

Mum seems very happy indeed. We are happy with the care she receives. The staff are lovely and support mum, with her every. The staff are the reason I don't worry when I leave mum after a visit, I know she is in a good place and in good hands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Friday 21 March 2014 by Alan K (Son-in-law of Resident)

The Care Home provides the support and care that my mother-in-law deserves. I feel that the staff are exceptional with thanks to Hazel and Emily especially. Both my wife and Sister-in-Law are pleased with the care provided and respect and dignity provided by all. Well done all!!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Hartwood House on Wednesday 19 March 2014 by Louise C (Daughter of resident)

We can't fault anything about mum's care and feel extremely comfortable that she is given help, stimulation and attention she needs.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Wednesday 19 March 2014 by Dorothy P (Family of service user)

As a family we are very pleased with the care and support our mother receives. We feel that she is treated with dignity and respect and supported to be as independent as she possibly can. We find the staff to be excellent, caring and are like an extended family to our mum.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Hartwood House on Thursday 13 February 2014 by Susan C (Niece of resident)

I would recommend this care home to others as first impressions are most lasting.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Hartwood House on Thursday 9 January 2014 by Jean W (Partner of resident)

The care home is excellent, the staff are very friendly towards patients and visitors.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Tuesday 10 December 2013 by Michelle Evans (Daughter of resident)

Hartwood care home is a home from home, it is like having another family. The nurses and carers are so friendly and caring, and put every effort into their residents, making sure they are happy and comfortable. The home speaks for itself. As the name says this place is from the heart, what you see is what you can always rely on. If you would like a nice place for a family member, I would recommend this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Tuesday 10 December 2013 by Gwen Ronald (Wife of resident)

Hartwood Care Home is the most wonderful place. They look after their residents with full care. They are loving, understanding, and very caring. It is like a home from home, it is one big family. Their hearts are in the right place as I have my husband there and I could not wish for anything better.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Hartwood House on Tuesday 19 November 2013 by Paul Norman (Son of a Resident)

My father was admitted to Hartford House in a poor state of health. I cannot tell how much we are grateful for the excellent level of care he has received. Already we have seen a noticeable improvement in his health. The rooms are always spotless and my father always looks clean and healthy now.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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