Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF

Castlecroft Residential Care Home, Birmingham, West Midlands
Castlecroft Residential Care Home, Birmingham, West Midlands
Castlecroft Residential Care Home, Birmingham, West Midlands

Castlecroft Residential Care Home is a new and attractive, purpose-built care home designed to support residents at all stages of their journey.

The home provides residential and dementia care and a highly trained and dedicated team is committed to providing the highest standards of care in a comfortable home from home environment.

Located in the residential area of Weoley, the home is only a short distance from local shops and other amenities.

Group: Sanctuary Care Ltd

Person in charge: Leanne Carr (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 64 residents

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Castlecroft Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 Castlecroft Residential Care Home has a Review Score of 9.6 (9.580)

The Review Score of 9.6 (maximum of 10) for Castlecroft Residential Care Home is based on 25 Review/Recommendations in the last 2 years. This Review Score of 9.580 is made up of a Quality Score of 4.799 Points (maximum of 5) relating to the rating and a Quantity Score of 4.781 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.580 for Castlecroft Residential Care Home is based on 25 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.799 for Castlecroft Residential Care Home is calculated as follows: ( (244 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 299 Ratings = 4.799

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.781 for Castlecroft Residential Care Home is calculated as follows:

      1. 25 Positive Reviews = 3

      2. 0.1 x 25 Positive Reviews = 2.500 (maximum score = 1)

      3. (25 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.781

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Castlecroft Residential Care Home?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castlecroft Residential Care Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 19 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Much appreciate the care and support given to my mother for the last two and a bit years she lived at Castlecroft.
Also the care and support extended to myself and family.
Moving a close relation into a care home is a difficult decision to make, but I made the right choice.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It has been a very enjoyable experience. A good relaxed atmosphere. Staff are very friendly and I could have a laugh with them.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The residents are taken good care of - it would be difficult to imagine a better standard of personal welfare - carers are always available and ready to help at all times.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Home looks modern and clean approach, good gardens, tidy, look good, reception welcoming. Staff seem caring, wife settled quicker than I thought she would.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The assistant manager gave me the opportunity to raise any issues or concerns I had regarding my fathers recent move to the residential care home. Initial reactions are very positive in relation to the management team, staff, facilties and cleanliness (no negative aspects).
The assistant manager explained/informed me of the activities they had carried out to date, liaison with Juniper House, registering him at the local GP etc. All looking very good and my father is starting to respond in a positive manner..

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Very Poor

I have found the care home to be of high class care and attention to needs of both residents and visitors. Meals a good variety and plenty.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love living here. Christmas, I haven't got over it yet it was wonderful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think there are plenty of things going on in the home. The food and rooms are very good. Staff are very helpful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mom has settled in well and had made friends with both staff and service users. She is well looked after and the staff are very caring and reliable. Whenever we visit the communication form the staff is excellent. Overall this has been a very positive experience for my mom and family.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care that mum has received at Castlecroft.
She is treated with dignity and is very fond of the staff on her floor.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been made to feel welcome at a very difficult time. The staff have also been really approachable, pleasant and helpful during my 'guilty feeling' of leaving my mum in care. Mum has now settled and we as a family are happier. Weekly rate is a little expensive.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My in-laws are 91 and 88 years of age and have only recently moved to the above care home. They had previously been in another home for over twenty weeks and had settled in there. However, my wife wanted them nearer to where we live and decided on the above home. Much to our delight they have settled in immediately. This is much due to the kindness and sympathy the staff have afforded them. A high level of cleanliness is apparent and the rooms and facilities are modern and meet there needs. All in all we are very happy and would recommend this home to anyone.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My step-father has been in Castlecroft since September 2015. We are so pleased with everything. I fully recommend this care home in every aspect listed below.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had a wonderful experience at Castle Croft. The staff team were amazing, dedicated, knowledgeable and very caring. They were very supportive to the family showing compassion and understanding. The management team have a lot of experience and lead the staff team by example. Mom loved the meals, cooked breakfast, afternoon tea and cakes and three course dinners. The staff were inventive with the activities they put on for the residents, from karaoke to pig roasts. It was hard finding a nice place for my dear mother but Castle Croft was the best decision, I have no regrets and thank them for their support and kindness.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent in all aspects of care.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 90 year old mother is in Castlecroft Sanctuary Homes in Weoley Castle, Birmingham. I would like to recommend that more activities take place in all residential homes, as elderly people need as much mental and physical stimulation as children do. Castlecroft is excellent with this aspect, but there is always room for more music, drama etc.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Castlecroft for 8 months and has had excellent care.

How likely would you be to recommend Castlecroft Residential Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law moved to here in November 2014. The staff have been fantastic. She has settled in which is surprising because she had had a difficult time at her previous home and had lost a considerate amount of weight and had become withdrawn to the point of not verbalising. However, with care, time and commitment she has responded to staff and is even putting on a little bit of weight. It is clear from her demeanor that she is fond of the staff and reacts positively around them. Although she mainly communicates non verbally she sometimes communicates verbally with the staff and this gives me the confidence that she is making more progress than we ever expected. I would not hesitate to recommend this home, all the staff whatever their role are caring, compassionate and care for residents like members of their own family which is all you would want. I no longer worry about her when I leave and have peace of mind that she is safe, loved and well cared for.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very pleased with the care my friend Janet Cooper is receiving plus her fellow residents. Activities take place i.e quizzes, sewing sessions and sing alongs. The atmosphere is very pleasant and happy. Afternoon tea is served along with a home made cake. visitors are made welcome. My friend is able to have a regular bath with assistance.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is the first year my mother Joyce Maull has been a resident at Castlecroft and the first Christmas she has spent there. I was very impressed with the range of activities over the Christmas/New Year period and the effort taken to recognise this special time with excellent meals etc. I would also like to mention the new Tuesday night group with karaoke another excellent initiative.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved to Castlecroft in July 2014 from another care home she was not happy in. She has now settled in well and I go to sleep at night knowing she is safe and well looked after.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent carers!

From the day mom arrived, she has been dignity and support. It is obvious to see, the carers enjoy their job. They take time to 'get to know the residents' and genuinely interested to hear about their lives. Mom has been a resident at Castlecroft for only 3 months but due to the interaction she receives, she is happy and contented, with signs of her old personality returning.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is my first visit to Castle Croft and I'm more than impressed. It is a respectful care home, friendly staff and most welcoming, I will be calling regularly.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and helpful, rooms are very comfortable with plenty of areas for relaxation and mingling with fellow residents. Food is of an excellent standard. Resident says its like living in a four star hotel.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found very good co-operation in everything from all the staff. The food is very varied and fresh. Residents seem very content and happy. A very good service throughout.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Castlecroft Residential Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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