The Potteries, Broadstone, Dorset
The Potteries, Broadstone, Dorset
The Potteries, Broadstone, Dorset

Opened in October 2013, The Potteries is a brand new care home that focuses on professional and personalised care provision, with superb interiors and attractive gardens.

A short drive from the seaside, residents have good access to amenities and independent living, while enjoying a purpose-built facility aimed towards a luxury lifestyle.

Pleasing additions to the home include a contemporary coffee shop, a cinema and a hair salon that is ideal for pampering.

Care UK staff are experienced in nursing and dementia care, with the aim being to get to know each resident's likes, dislikes and history and therefore to support them in the interests they enjoy.

Group: Care UK Nursing & Residential Care Services

Person in charge: Zita Turner (Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 80 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Potteries: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 The Potteries has a Review Score of 9.5 (9.458)

The Review Score of 9.5 (maximum of 10) for The Potteries is based on 27 Review/Recommendations in the last 2 years. This Review Score of 9.458 is made up of a Quality Score of 4.783 Points (maximum of 5) relating to the rating and a Quantity Score of 4.675 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.458 for The Potteries is based on 27 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.783 for The Potteries is calculated as follows: ( (256 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 318 Ratings = 4.783

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.675 for The Potteries is calculated as follows:

      1. 27 Positive Reviews = 3

      2. 0.1 x 27 Positive Reviews = 2.700 (maximum score = 1)

      3. (27 Positive Reviews ÷ 80 Registered Beds) x 2 = 0.675

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Potteries?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Potteries

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Brother-in-law of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

9 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 9 reviews. Ratings from the 18 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I enjoyed my stay at The Potteries. I wish my health was better so I could have done more of the things that was on offer. Staff were very good and helpful.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very content and settled at The Potteries. The staff are very welcoming to us as a family and my mother responds to the staff with smiles and limited conversation. She is always clean, enjoys her food and takes part in some of the activities. Her room, bathroom and bedding are always clean with no unpleasant odors. We are kept well informed of her well being. The only criticism would be the personal laundry- blouse, skirts and knitwear get quickly run through hot washing which is understandable but costly.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Samantha Debenham, Marketing Support Administrator at The Potteries responded to this review on 26 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

The care home is fist class in all aspects.

How likely would you be to recommend The Potteries? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I love The Potteries for my Mums care, it is excellent, any time of the day I go she always looks clean, not always happy but that's her condition. All the girls are always pleasant and helpful and all get on well together. When I feel a bit tearful about my mum they make me a cup of tea and give me their complete understanding.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We have always been impressed by the warm welcome and the ability to have a meal/light snack at the care home as we travel from London. Mother is always clean and freshly groomed and seems very happy. Staff always communicate effectively if there is a problem.

All the staff are kind, happy and caring towards the residents on mothers floor. Mother is no longer able to communicate verbally but staff are able to interpret her needs and requirements and we feel her care and the quality of support she receives is outstanding.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend The Potteries highly enough. My mother is staying in The Potteries, the food is out of this world, all home cooking. The staff are the most wonderful people I have ever met. The nurse even does mum's nails. They are so kind and caring. All the office staff are so helpful and nothing is too much trouble. There are not enough words to describe how wonderful this home is, it is definitely 5 star and more.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

I am quite happy with the care my husband receives.
The staff are caring, kind and patient- often in difficult circumstances.
Having an activities manager is a brilliant arrangement. The one at The Potteries cannot be faulted. He is such a sweet asset.
Knowing that my husband is so well cared for at The Potteries gives me great peace of mind.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had been at the Potteries for 16 months requiring nursing care. She became ill in September 2015 and deteriorated over the next few months. She passed away 23/12/15.
In the last few days of her life the staff were genuinely concerned and made sure she was as comfortable as possible. On the night she died they could not have been more caring and concerned for mum and the family who were there.
It was their personal attentiveness that took us by surprise, they all cared so much knowing this was the end of her life.Their compassion was personal. I really cannot thank you all enough.

My father is in The Potteries also, their care and concern for him during and after mum's death was of the utmost highest level. I would recommend the Potteries Care home to anyone. All the staff are lovely.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my nan has lived here she has been looked after very well, staff are so caring.

How likely would you be to recommend The Potteries? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Best home my wife has been in. Saves me a lot of worry as very well looked after.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Hotel feel. Very clean. Multi variety food any time of the day. Feel very cared for mum.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy with my husbands care, he is treated with kindness and dignity. Lovely staff they always have a smile for us.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot speak highly enough of the care and attention my friend received during her short time at The Potteries. From the welcome at the reception desk and the courtesy of the manager, to the gentleman who insisted carrying up my friends belongings for me. The cleaners and the helpers who would bring a cup of tea/coffee were all so pleasant and the care staff were wonderful. I felt cherished by them. I am only sorry that my friend wasn't in a fit state to appreciate how wonderful they all are. She moved in on 23rd Sept and died on 20th Oct.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We come to visit at least twice a week and have always found our 96 year old mother clean, well presented and her needs met. We have always found members of staff receptive and answer any questions we have to put to them. They and management are very approachable. We attend regular relative meetings and are always able to voice our opinions on any matter and believe our ideas or problems are considered and often acted on to our satisfaction if possible.

How likely would you be to recommend The Potteries? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When visiting always made to feel welcome. Everywhere is very calm and residents seem happy which is good to see as a visitor.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Very friendly and welcoming atmosphere, lots for my children to do while I am here visiting my nan.
Beautiful rooms and decor always very clean.
Happy nan = Happy family!!

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful happy family atmosphere. Very spacious well equipped rooms. Choice of dinning and lounges plus cafe, cinema and hair salon. Excellent staff who go out of their way to make visiting an enjoyable experience, are always happy to talk and help, and care for the residents with love respect and compassion.
My father is fitter, happier and more active than he has been for several years and I can't think of a better recommendation than that!

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is excellent. All of the staff are always very friendly and helpful. They look after my mum very well. Mum is on the full time nursing floor. Mum is always clean and smartly dressed. Nothing is ever too much trouble. Mum is always taken to join in the activities even though she is unable to join in.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's like a 5* star hotel and as such I imagine it's very expensive. However, it fills a gap which in my mind should be provided by local authority as opposed to investment capital. Having said that, it can't be faulted, even to the extent of looking after visitors as well.
The staff are excellent, nothing seems to much trouble, and the residents seem as happy as can be expected overall and creditable experience all round.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mum is very happy and I know that when I go home she is safe and well looked after by all the wonderful staff. She has made special friends.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Potteries care home gives us peace of mind knowing mum is safe and well looked after. She is happy, has made lots of friends and is well liked.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Potteries is such a lovely relaxed place, the staff, from the bottom to the top, are great, caring, understanding and very loving. The atmosphere of the home is so relaxing and clean.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are exceptionally caring and always try their best to meet the individual needs of clients. We like the way the staff nurture and encourage our mother to participate, and be positive about her daily routine i.e join in activities despite her initial reluctance. We also have found staff to be approachable and very helpful. Furthermore, we welcome the refreshment facilities for visiting family members.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean, tidy, friendly home.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has had health problems that required a few weeks respite care. The care at The Potteries has been excellent.

How likely would you be to recommend The Potteries? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at The Potteries are superstars - the care they give to my step-mother is absolutely excellent. She is always treated as an individual, with her likes and dislikes remembered and catered for. I always feel welcome and am kept fully informed about her needs and her care. My stepmother feels safe and that people here (all of them, housekeepers, catering staff, maintenance staff, reception staff) care not just for her, but most importantly, about her.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot speak highly enough of the Potteries, the care that is given, the staff and management are second to none. A very happy environment to live in. Any problems are dealt with immediately. From the cleaners/maintenance throughout up to management are all completely approachable and are a pleasure to deal with. We would recommend this care home to anyone. Fabulous.

How likely would you be to recommend The Potteries? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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