What types of Care is Surrey Heights registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Surrey Heights?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Surrey Heights to the centre of Godalming?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Surrey Heights care home, Brook Road, Wormley, Godalming, Surrey GU8 5UA

Review from Alfredo G (Husband of Resident) published on 22 May 2026 Submitted via Website • Report

Overall Experience

My wife has been in Surrey Heights for about eighteen months, and I have been visiting her every day. In all the time I have been going I have got to know the carers very well and now think of them as my friends. I have been amazed by their sense of humour and infinite patience and the affection they

have towards the people in their care.

The home organises fun days. Sometimes an entertainer turns up and I, along with everyone else, get to relive my youth with songs from Elvis and The Beatles.
On special days, the staff set a long table in the dining room that is a joy to see.

Needless to say, I have also gotten to know the other patients, and it is quite normal to see them wander into my wife's bedroom and, after a few minutes, wander out again.
The food they serve is very nice and they even feed me as I am there for a long time.

Being in a home is not fun for anyone, but I am very glad our daughter found Surrey Heights.

I feel very happy to know that my wife is in their care.

Reply from Jean-Pascal Toussaint, Registered Home Manager at Surrey HeightsThank you for your kind words and we will pass this onto the team.

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Review from DAVID N (Partner of Resident) published on 9 April 2026 Submitted via Website • Report

Overall Experience

Easter Monday was the Easter Party at Surrey Heights and what a lovely party it was. My partner is a resident at Surrey Heights and though she was a bit sleepy this morning news of the party woke her up.
A beautifully laid out table greeted the residents. Food served by care home management and staff

was eaten with obvious delight by the residents who were all made to feel special by all the staff including the events co- ordinator who goes above and beyond to make sure the residents are happy
With children invited the atmosphere was lovely and my partner thought they were cute (she's always liked children)
There was then entertainment provided by a lovely couple who sang songs that residents sang along to
One of the staff had a birthday the day before and a surprise cake was made for her to her obvious delight as everyone sang Happy Birthday to her
My partner had a wonderful time and the kindness shown to everyone by management and staff was lovely. To top it off the sun shone too

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you so much for your lovely words and will let the team know, and glad you all had a great time at the party.

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Review from T K (Niece of Resident) published on 8 April 2026 Submitted via Website • Report

Overall Experience

I wanted to take a moment to share how much we appreciated the team at Surrey Heights. A close family member was cared for there on and off over a couple of months while he was in and out of hospital with various health issues.
He was a proud and independent man who really didn't want to be in a care

home, but the team looked after him so incredibly well. It genuinely felt like they were caring for their own family member.
Having had previous experience of care homes, I know how much standards can vary. The investment in Surrey Heights really shows - it's a warm, welcoming environment, and most importantly, he was happy there.
There's a genuine sense of compassion and respect in the way the team care for residents, which makes such a difference to both residents and their families.
He passed away recently, surrounded by family. While there are some concerns around the wider circumstances of his passing, I want to be very clear that none of these relate to the care he received at Su

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you for your kind words and these will be passed on to the team here

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Review from C S (Husband of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

My wife is content, safe & well cared for at Surrey Heights where she has lived for almost 9 months. All staff are excellent at focusing on those cared for, they are cheerful, accomplished, professional & above all show real concern for the wellbeing of all. I visit at many & various times

seeing day to day activities exactly as they are - I'm unfailingly welcomed plus my comfort & needs are clearly important to the staff & also supported by them.
Day to day activities are many & various, organised with enthusiasm & flare by a dedicated Wellbeing Organiser. Entertainers are brought in, specific interesting & fun activities set up, residents birthdays celebrated etc. A current example being a splendid special candlelit Valentine's Day lunch set up for all those who are couples.
Moving my wife into residential care wasn't an easy decision but has proved to have been exactly the right & best thing to do.

Reply from Jean-Pascal Toussaint, Home Manager at Surrey HeightsThank you for your kind words and we will pass this onto the team.

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Review from Trish O (Sister of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

My brother and myself travelled from Ireland yesterday to celebrate our sisters birthday with her. The staff went over and beyond to make her day special for all of us. I have to mention one person in in particular, Karen. She did so much for us from sandwiches, cakes, tea and coffee. She even had

Irish music playing in the background. Karen is a very special lady. Thank you again for making our day.

Reply from Jean-Pascal Toussaint, Home Manager at Surrey HeightsThank you for your kind words and we will pass this onto the team.

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Review from Karen B (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

My mum has sadly passed away but Surrey Heights helped me be her daughter and no longer her carer.
Always made to feel welcome and join in the activities.
Made the last few months of being with mum really lovely.
Going to miss my daily visits

Reply from Jean-Pascal Toussaint, Home Manager at Surrey HeightsThank you for taking the time to leave such a kind review of Surrey Heights. Caring for your mother and supporting families is at the heart of everything we do and we are so grateful for the trust you placed in us. You are more than welcome to pop in for any events in the future.

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Review from Nicky G (Sister of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Thank you, Surrey Heights for giving my Brother a loving home and caring environment; during his first 6 months with you he has enjoyed his time with you and I; as a freqent visitor could not have been made to feel more welcome ; all your Carers are wonderful; lovely food; clean and lovely surroundings

and great entertainment to stimulate the residents (and on festive days; their visitors and relatives too!) There have been a couple of inevitably unfortunate unprovoked incidents , but they were sorted out empathetically and sympathetically immediately and I feel my Brother is very well looked after and all his needs met beautifully; thank you so much, Surrey Heights for all your help; sympathy; keeping my Brother safe; happy; looking so much better (and shaven with a Barber on site!! Fantastic!) and always going that extra mile to keep all your residents and their relatives happy and well cared for; a thousand thank yous and I have already and would always happily recommend you.

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you so much for your lovely words will ensure this is passed on to the team.

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Review from Justin C (Son of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

My father was cared for by the Surrey Heights team for almost 4 years, the staff showed my father a huge amount of love, care and dignity during his time there.

Whenever I came to visit my father, I was greeted with smiley and friendly faces, I was always given the peace of mind that he was safe and

receiving the care and support he needed, this was incredibly important to me given the distance I lived from him.

Reply from Jean-Pascal Toussaint, Home Manager at Surrey HeightsThank you for your kind review - we enjoyed having your father with us. I will pass your comments on to the staff.

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Review from Emma B (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Surrey Heights is a warm, friendly and welcoming care home with staff who genuinely care for the residents in a respectful and loving way. As a visitor I have been made to feel very welcome and am happy that my mum is here. The facilities have recently been refurbished to a high standard with still

more to come. I would recommend this care home highly

Reply from Jean-Pascal Toussaint, Home Manager at Surrey HeightsThank you so much for your kind words about the care your mother is receiving with us. It truly means a lot to our team to hear that our efforts are making a positive difference.We're deeply committed to creating a safe, comfortable, and nurturing environment for all our residents, and knowing that your love one feels well cared for is incredibly rewarding. Your feedback not only uplifts our staff but also reinforces the values we strive to uphold every day. I will pass your review on to the staff.

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Review from S S (Friend of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

I visited today and was very impressed by the activity that was being carried out for the residents. The entertainment staff were very good even asked if I minded being in any of the photos taken. (Very respectful)
I was then invited to stay for a buffet lunch, which was excellent.

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you for your kind words, I will pass this to the teams and glad you enjoyed the lunch with us.

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Review from S A (Wife of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been at Surrey Heights for 2 years. Its a Lovey place to be and is a very well run home. The level of care is and compassion is exemplary, from Management and Staff on a day to day basis. A huge thank you to the Wellbeing coordinator who I feel goes above and beyond with daily activities

and keeps the residents occupied with Art classes, Baking, walks, games, quizzes, music, dancing parties etc. I am fully informed of any changes with my husband and his well-being. I fully recommend Surrey Hills.

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Review from C H (Friend of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My dear friend has been a resident for 6 months. Each time I visit him he's always clean and well cared for. I have noticed him becoming more settled as time progresses. The staff really do bend over backwards to get to know the residents individually. We are always greeted with a friendly smile and

more importantly tea and biscuits. I recently came to the'mad hatters' tea party. What a triumph! It was such a lovely way to connect people. All the staff dressed up and worked so hard to make it special, particularly the home manager and another specific staff member. Everyone had a great time! And lots of chocolate and cake. Thank you

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you for your kind words and I will pass this on to the teams

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Review from Lesley B (Wife of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

My husband who has early onset dementia has lived in Surrey Heights for six months now. It was a very difficult decision for myself and adult children to make but I know we have made the best decision for my husband in choosing this fantastic care home. All the staff are friendly and caring. They

look after my husband and all the residents with exceptional care and kindness. I'm sure I couldn't have found a better care home for my husband. He appears very happy and settled. The activities are excellently run by the wellbeing manager. The home organised a Mad Hatters Tea Party over Easter which was fantastic. Thankyou to all the staff for all your care, friendliness and support you give to the residents and their relatives.

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you for your kind words and we will pass this onto the team.

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Review from Malcolm P (Partner of Resident) published on 8 November 2024 Submitted via Website • Report

Overall Experience

My thanks go to all the staff members at Surrey Heights for their friendly, attentive and helpful style that has enabled my wife to settle into the home quickly. In their challenging work environment, the staff cope well and safely with the various and unique needs of the residents and I'm delighted

to say that the regular activities help to create a pleasant and happy atmosphere.

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Review from Kelly A (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report

Overall Experience

My father has spent about 18 months at Surrey Heights. It was such a hard decision to make, given that as a family we wished to care for him ourselves at home but the reality is that we were not able to. I cannot speak or rate the staff at Surrey Heights highly enough. This is like a second home for

us and my father is in the best possible care and hands. The team care for the residents like they are family and really understand their needs, they focus on supporting independence as much as they can for the benefit of those they care for and for as long as they can. The activities are great, a particular staff member gets everyone involved with much patience and perseverance. The highest possible care happens here but more importantly, it's the real care and attention they give to each and every resident. As a family, we are welcome to come to the home any time of day and night and feel very lucky to have this group of wonderful people in my father's life.

Reply from Rebecca Connolly, Regional Manager at Surrey HeightsThank you so much for such a lovely review and we will share this with the team. It is a pleasure looking after your father.

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Review from Rowena B (Wife of Resident) published on 7 October 2024 Submitted via Website • Report

Overall Experience

It can be very unsettling when you first entrust the care of your loved one to someone else. The team is amazing, friendly, warm and clearly has a tremendous rapport with the residents. Their commitment to providing the best possible care for such a diverse range of residents is truly wonderful.
A

big thank you to the manager and all the staff for keeping my husband safe, secure, happy and well-fed!

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Review from Andrew R (Husband of Resident) published on 26 August 2024 Submitted via Postal Card • Report

Overall Experience

My wife spent two years in pleasant surroundings at Surrey Heights Care Home. During that time, as a frequent visitor, I regarded the love and care that she received from the staff to be unfailingly of the highest quality. From the manager down, the watchwords were always - what is the best for residents

and how do we achieve and maintain the very highest standard of care. Despite undergoing building works during that time, every effort was made to ensure that the day-to-day life, comfort and activities of residents were maintained. The very range of activities made available and the efforts made to encourage participation were astonishing. Many events including mock university, prize giving, sing-along, quizzes etc, etc, were available. I was impressed by the good standard of cleanliness and catering and that even wheelchair users were taken for walks in the fresh air. The care home has a very good relationship with the local surgery and health services and those in need are watched over carefully. I cannot praise the dedication of the staff too highly.

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Review from Susan B (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report

Overall Experience

A marvellous team that not only cares for the residents wonderfully, they also think of us relatives. I'm always made to feel welcome and much effort goes into the occasional parties that are held so that we can celebrate special times of the year with our loved ones. The residents of course have many

other activities going on throughout the year, as it's important to keep them stimulated.
My Mum has been living at Surrey Heights for nearly 2 years, and I really feel that the good food and great care she receives have slowed the progression of her dementia. Thanks to you all.

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Review from M G (Sister-in-law of Resident) published on 6 November 2023 Submitted via Website • Report

Overall Experience

Cleanliness seems to be an issue in the communal area. The strong smell of stale urine is difficult to confront. Meal times are efficiently administered. The staff are friendly and helpful. Friends and relatives of patients are welcomed.
Facilities are adequate; however, at present it is a building

site. I am certain it will be very good and sufficient for needs once the construction is complete.

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Review from Raymond F (Son of Resident) published on 17 August 2020 Submitted via Website • Report

Overall Experience

This care home is one of the best that I have ever seen. The appointments are a great opportunity to re-connect with Mum and are very well managed. The staff as always, have managed this crisis extremely well, even though I am sure it has impacted on their own lives. Mum looks very well and is looked

after to a very high standard, and she speaks very highly of all the staff. She loves being there, which is a great relief to all the family. We are managing to see Mum every week which is vital during normal times, but even more now with Covid-19. Track and trace, social distancing and hand gels are in place and face coverings must be worn, temperatures are also taken so we feel comfortable spending time with Mum. Well done and many thanks to all the staff for making it possible to see Mum again.

Reply from Shaleeza Hasham, Head of Hospitality at Surrey HeightsThank you so much for taking the time to share your experience of Surrey Heights with us. I am so pleased to hear you are happy and confident with the way our teams have managed your mum's care and wellbeing during this difficult time. Yours Sincerely, Shaleeza