Forest View

Southway, Burgess Hill RH15 9SU
Review Us
9.7 69 Reviews
  • Forest View, Burgess Hill
Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.

The home keeps close links with the local community, offering day care services and a range of social activities, events and entertainments that can be enjoyed by all involved.

Residents appreciate Forest View's scenic surroundings and friendly team of staff, which makes for an excellent atmosphere to spend a retirement or recover from illness or injury.
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Care Provided by Forest View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1541
  • RESPITE Self-Funded Residential Dementia Care: from £1614
The price(s) shown are provided by the care home. Contact Forest View for full pricing details and T&Cs.

Contact Forest View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Forest View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Russell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Forest View Reviews (69)

9.7

Forest View has a Review Score of 9.7 (9.747) out of 10, based on 29 reviews in the last 2 years.
Over all time Forest View has 69 reviews.

Overall Experience
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Reviewer Connection to Forest View
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Total of 69, showing 1-20
Review from Jackie B (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and management are very good and they go out of their way to make sure you are ok as well as my mum .
My mum has lived at forest view since December 19th 2023 she is very happy and loves playing bingo and joining in everything that is going on.
At the moment my husband is not very well and
the staff allows ask how he is doing and have said that if I want to take to any of them that they are there for me which is very nice to know that I can go to any of the staff at forest view they go out of their way to make you feel at home
Reply from Karen Russell, Home Manager at Forest ViewThank you for your kind review. We are delighted to hear that your mum is very happy at Forest View and enjoys joining in activities. It is also lovely to know that our team have been supportive to you and your family during a difficult time. Your kind words are greatly appreciated.
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Review from P R (Son-in-law of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care that Peg is getting, and thank you are all one happy big family. Keep up the good work :)
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words. We are so pleased to hear that you are happy with the care Peg is receiving. Your support means a lot to our whole team and we truly appreciate your lovely feedback.
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Review from L M (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident with yourselves for over 10 months, and I must say how lovely the home is, the carers and the management team are so supportive and friendly. Mum seems to be really happy and loves the carers. I want to personally thank you all for your hard work and communications, especially
from Jo and Phoebe. I live abroad and it is so nice to receive updates on mums health and well being. Thank you
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your lovely review. We are delighted to hear that your mum is happy and settled with us. Your kind words mean a great deal to the whole team. It is always our pleasure to keep families updated and supported, no matter the distance. Thank you again for your continued trust and support.
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Review from Caroline M (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Forest view at short notice for emergency respite, while I had to go away. Right from her arrival we were made to feel welcome & at home. I'm pleased to say this is now her permanent residence & I couldn't be happier! Mum is so well cared for & she is thriving. Mum particularly
enjoys the dancing, which can be any time any music is on, but especially when the performers come in. The staff are always happy to dance with her too. Her room is lovely & overlooks the garden, which she enjoys pottering in. When I visit, all the staff greet me by name & tell me what she's been up to.
I didn't expect the whole experience of putting a loved one into care to be such a positive experience, but Forest View have really made us both very happy.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words! We're thrilled that your mum is happy, thriving, and enjoying every moment at Forest View, it means the world to our team.
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Review from Dawn M (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 18 months and we have been very happy with her care and accommodation. We can visit any time and she always looks well presented and contented. The home is clean and comfortable. Communication from the staff about her condition and any concerns they have is excellent.
I am confident that she is in a safe and caring environment which makes the heartbreak of her declining health more bearable. Thank you
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your heartfelt review. It means a great deal to know your mum is happy, comfortable, and well cared for. We're so pleased our team's communication and support bring you reassurance during such a difficult time.
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Review from Dawn T (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the home is clean and tidy, and the staff are lovely and very caring. The management team are good, anything that is needed they will endeavour to sort it. Food, I feel, with most of the residence they do need something that is softer to eat due to lack of teeth, but overall the food is satisfactory.
Reply from Karen Russell, Home Manager at Forest ViewThank you for sharing your feedback. We are pleased to hear that you find the home clean and tidy and that our team are caring and supportive. It is also lovely to know you feel the management team are helpful when anything is needed. We appreciate your comments about the food and will take this on board as we continually review our menus to ensure they suit the needs and preferences of our residents.
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Review from Dawn H (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum went into residential care in August 2025 and we were lucky she was placed in Forest view.
Without exception the staff were warm, caring and kind. Nothing was ever too much trouble for them and it was clear that the staff truly cared about the residents.
We as a family were made extremely
welcome whenever we visited.
Mum sadly passed away at almost 101 years in October 2025 and we could not have asked for anything better in the way they cared for her in her last few days and how they supported the family as a whole.
Forest View really is a care home full of kindness and compassion where all the residents are treated with dignity.
We will remain forever grateful
To the staff for taking such good care of mum.
Reply from Karen Russell, Home Manager at Forest ViewThank you for sharing such a heartfelt review. We're deeply touched to know that your mum and your family felt so supported during her time with us. It's an honor to have cared for her, and we're grateful for the trust you placed in us. Your kind words mean so much to the team - we'll always remember your mum with warmth and fondness.
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Review from C L (Wife of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very welcoming and kind. A nice modern, clean building. More suitable for advanced dementia. Family and visitors welcome at any time.
Reply from Karen Russell, Home Manager at Forest ViewThank you for taking the time to share your feedback. We're so pleased to hear that you found our staff welcoming and kind, and that you were happy with the home's modern, clean environment. It's also great to know you felt comfortable visiting at any time, we always want families and friends to feel at home here. Your comments are very much appreciated by the whole team.
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Review from Tony B (Son-in-law of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found everyone to be happy that live in forest view. They all seem to like their meals. My mother in law loves joining in with bingo when we have visited if they are going to have a game of bingo she will say you can go now which is nice to she her go of to play a game of bingo and is happy to
see us leave so we know she is very happy living at the care home. When we ask do you like the staff we always get a yes so we are very happy with everything to do with her care.You see so many of the staff go out of their way with all the residents in their care.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for sharing your lovely feedback. We're so pleased to hear that your mother-in-law is happy at Forest View and enjoys taking part in activities like bingo, it's wonderful that she feels so settled and content. Our team take great pride in providing a caring, friendly environment where residents can truly feel at home, so your kind words mean a great deal to us all. Thank you for your continued support and trust in our care.
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Review from Roy D (Partner of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over my partners stay has been very good. Staff always polite and helpful. Room always clean, so overall very happy with her care.
Reply from Karen Russell, Home Manager at Forest ViewThank you for your kind feedback. We're so pleased to hear that your partner has been well cared for and that you've had a positive experience throughout her stay. Our team takes great pride in maintaining a clean, welcoming environment and providing compassionate care, so your comments mean a great deal to us.
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Review from Olivia I (Wife of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very comfortable at Forest View.
If he can't be at home, Forest View is the next best thing.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words. We're so pleased to hear that your husband feels comfortable and at home here at Forest View. Our team works hard to provide a warm, supportive environment, and it means so much to know that this is reflected in your experience.
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Review from M J (Niece of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very caring home that creates a calm welcoming environment. My aunt is being well looked after by the staff and settled in very quickly. We have found the management easy to talk to and always available to help. Thank you
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words. We're delighted to hear that your aunt has settled in well and feels comfortable in her new home. Our team works hard to create a welcoming and caring environment for all our residents, and it's lovely to know that this has been your experience. We truly appreciate your feedback and support.
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Review from R P (Wife of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facilities were very good and the freedom to roam the different shared living spaces broight a diversity to his routine. His room was good, the TV and bookshelf augmentation had a personal touch making him comfortable to his space.
Overall, his experience was positive, and we look forward to the
next time he can visit.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words. We're so pleased to hear he felt comfortable and enjoyed the variety of spaces. We look forward to welcoming him back again soon
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Review from R N (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We sadly made the decision to put our mum into Forest View Care Home in February this year. The staff have been extremely caring and supportive of mum, even with her challenging behaviour. All the staff make time to say hello or have a chat with you, no matter how busy they are. It is very reassuring
that mum is being looked after in a safe and friendly environment.
Reply from Karen Russell, Home Manager at Forest ViewThank you for your heartfelt message. We understand how difficult that decision must have been, and we're so glad to hear that our team at Forest View has been able to support both your mum and your family. Your kind words truly mean a lot to us.
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Review from Karen T (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care mum receives at Forest View. I know all her needs are being met and she is in safe hands. She is always clean and well fed, and her room is kept clean and tidy. All the staff are amazing. So friendly and professional, and can be approached with ease.
Reply from Karen Russell, Home Manager at Forest ViewThank you for your kind words. We're so pleased to hear that your mum is happy and well cared for at Forest View. It means a great deal to the whole team to know their efforts are appreciated. Your feedback is truly valued - thank you.
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Review from Z R (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very loving and caring home. All the staff are excellent and welcoming. My husband, who never wanted to go into a home, has settled in well and made some friends. Again, just 5 stars all credit to the loving caring staff.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words! We're thrilled to hear that your husband has settled in and made friends. It means the world to us that you recognise the care and dedication of our staff. Our team works hard to create a welcoming, loving environment, and your feedback truly warms our hearts.
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Review from Barrie S (Power of Attorney of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love of my life ,who has been a resident at Forest View care home for the past 3 years, passed away peacefully in her sleep last Friday 21st March. I can not thank all the staff enough for the care and kindness that was given over those years, particularly at the end, when they were with my love
at the very end. Forest View is a wonderful and caring environment, that goes the extra mile to ensure they give the best support possible for residents and for family and friends. They always contact you swiftly if any issue arises or issues need to be discussed. Thank you all again from the bottom of my of my heart.
Reply from Karen Russell, Home Manager at Forest ViewWe are deeply sorry for your loss, and our heartfelt condolences go out to you and your family during this incredibly difficult time. Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that the care and kindness your loved one received at Forest View was a source of comfort, especially during their final moments.Our team strives to provide the very best care and support not just for our residents, but for their families as well, and it is reassuring to hear that you felt this during your time with us. We are truly grateful for the trust you placed in us, and we will continue to honour your loved one's memory in all that we do.Thank you again, from all of us at Forest View.
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Review from C L (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my dad for the first time today I was so thrilled to see him at peace here and relaxed. So settled. I found myself overwhelmed by the whole experience of visiting today.The effort that has been put into creating an environment that is so welcoming and comforting for residents and relatives
is amazing. So far from what I expected and have seen in the past. All the staff acknowledged my presence and all seem so happy to be working in this home. I am confident my dad will be looked after.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your heartfelt message. We're thrilled to hear that your dad is feeling at peace and settled here, and that your visit was a positive experience. We work hard to create a welcoming and comforting environment for both residents and their families, and it's wonderful to know that it exceeded your expectations. Our team is passionate about providing the best care, and your confidence in us means the world. We're so happy to have your dad with us, and we'll continue to make sure he's well looked after.
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Review from A C (Son of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being in other care homes over the past 10 years it is a joy to be in one that really cares. The staff are attentive and supportive and nothing is too much trouble. It is the best home I have seen since mother went into care 10 years ago.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your kind words! We're truly honoured to hear that you've had such a positive experience with us, especially after your past experiences in other care homes. Our team is dedicated to providing attentive and supportive care, and it's wonderful to know that this has made a difference for you and your mother. Your feedback means a great deal to us, and we'll continue to work hard to maintain this level of care and comfort for all our residents. Thank you for trusting us with your mother's care!
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Review from Lesley R (Wife of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Forest View was so kind to my mum in her final few months of what was a cruel and hideous illness. They helped make her feel comfortable and at home and recognised the things that were important to her, and that meant her family (myself and my daughter) felt 100% confident that she was being
looked after as well and as compassionately as she could be. That means so much to us. Thank you.
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for taking the time to share your experience. We are deeply sorry for your loss and feel privileged to have been able to support your mum during her final months. Your kind words mean a great deal to us.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Forest View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Forest View is calculated as follows: ( (265 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 344 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Forest View is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Karen

Karen Russell

Job Title: Home Manager Joined: 2004

I am the manager of Forest View, where I oversee daily operations and ensure that our residents receive the best care in a comfortable and supportive environment.

Frequently Asked Questions about Forest View

What types of Care is Forest View registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Forest View have?

There are 60 Single Rooms.

What are the Facilities & Services at Forest View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Forest View to the centre of Burgess Hill?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Forest View to verify any information. View our terms and conditions. Forest View has an Enhanced Service - more info.