Ferfoot

Old Hardenhuish Lane, Chippenham SN14 6HH
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9.8 53 Reviews
  • Ferfoot, Chippenham
Located in the market town of Chippenham, Ferfoot care home provides round-the-clock residential and dementia care on a permanent and respite basis.

Situated in a sympathetically converted large family home built in 1902, residents can enjoy quality, recently refurbished facilities including communal areas and a hair salon. Each bedroom is tastefully decorated; some have an en-suite bathroom. Outside the secure, enclosed garden is open to residents and loved ones at any time.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Engaging daily activities stimulate the mind and body, as well as trips out to places of local interest in the home’s own minibus.
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Care Provided by Ferfoot

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Ferfoot for full pricing details and T&Cs.

Contact Ferfoot to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferfoot to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Prangle (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Ferfoot operates an open visiting policy, helping friends and family to visit with residents at times convenient for them.

Parking

  • The home has a large, accessible car park for visitors.

Ferfoot Reviews (53)

9.8

Ferfoot has a Review Score of 9.8 (9.753) out of 10, based on 20 reviews in the last 2 years.
Over all time Ferfoot has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferfoot
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Total of 53, showing 1-20
Review from Russell S (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Erica being my mother's main carer is very helpful and very comforting, when dealing with mum when we visit. Overall we are very happy with the care my mother receives . All staff members have been very supportive as my father is now coming to visit in a wheelchair.
Reply from Stuart Lamacraft, Reviews Team at FerfootThank you for your kind feedback. We're delighted to hear that Erica and the wider team have been so supportive and comforting to both your mother and father. Your appreciation means a great deal to us all.
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Review from Patricia B (Wife of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the care that is given to my husband.
He is well looked after at Ferfoot Care Home.
The staff are very caring and understanding.
The food is excellent and freshly prepared by the chef.
Reply from Stuart Lamacraft, on behalf of the team at FerfootThank you for your kind feedback. We're so pleased to hear your husband is well cared for and that you feel supported by our team. It's lovely to know he's enjoying the meals too - your words are greatly appreciated by everyone at Ferfoot Care Home.
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Review from E B (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad came to Ferfoot together sometime ago from Kent. I spent a while previously going to various places that would be able to meet their needs. Ferfoot was in my mind the most genuine, warm and welcoming. Sadly dad passed away last year and as he became more frail the staff were lovely, respectful
and kind. He felt very comfortable and cared for and loved the food especially the cake and puddings. There was always someone nearby keeping an eye on him and he didn't pass away alone. The care staff were very kind and understanding to mum supporting her through this process. In the last year they have been so patient with her as she has found life sometimes frustrating. They come across different and sometimes difficult situations but deal with it all with a smile, encouragement and professionalism. I have no doubt I chose the right place for my parents.
The senior staff are also very approachable, friendly and keep me up to date with any changes.
Reply from Rowen Campbell, on behalf of the team at FerfootWe are so sorry for your loss. We are glad we've been able to support your parents with their own needs, and to be able to keep them together during your dad's final months. We're be sure to pass on his compliments to the chef! Thank you for taking the time to write us a review, and to share your experience of Ferfoot. Please don't hesitate to ask if there is anything more we can do to support your mum, or you.
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Review from Sharon B (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed emergency care to provide rest bite for my dad. Once admitted it became clear that mum 's needs were much more serious than we had realised. With support and care from Ferfoot we have been able to understand mum's requirements and more able to make the decision for longer term care.


The

staff at Ferfoot have made us aware of mum's day to day needs and have allowed me to email, call and visit as often as I feel necessary to alleviate some of my worries. The manager has been very giving of her time and returned my many emails and calls to date.


I feel that mum is settling in well, and that we are adjusting as a family better than I'd hoped, this is in no small part due to the kindness of the staff at Ferfoot and how caring and compassionate they are.

Reply from Rowen Campbell, on behalf of the team at FerfootWe're so glad to hear that we've been able to support you and your family, as well as your mum, during this difficult time - if there is ever anything more we can do to help, please don't hesitate to ask. It's been wonderful to see your mum settling in at Ferfoot! Thank you for taking the time to share your experiences - I'm sure that will help reassure others in a similar situation.
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Review from Julia O (Wife of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ferfoot Care Home are all very friendly and professional. The carers perform their duties without question and always with smiley faces. The staff keep me up to date with the care plan. When visiting they are always ready to have a friendly chat. The premises are kept clean and very
homely looking. I cannot fault the care and attention Robin is getting.
Reply from Stuart Lamacraft, on behalf of the team at FerfootThank you so much for sharing your experience of visiting Garth House. We're delighted that the warm, homely atmosphere stood out to you and that you felt it was a calm and welcoming environment. It's especially lovely to hear your kind words about our team. We're very proud of their dedication and the respect and compassion they show every day. Thank you again for your thoughtful feedback.
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Review from Audrey O (Cousin of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin stayed in Ferfoot for several weeks on 'end of life' care. Very frail and suffering from dementia, he was vulnerable. Ferfoot staff treated him with respect, care and dignity, and although very confused, he was content and appreciative of all their efforts. He loved the food and ate well.
Visitors to him were always made welcome by the lovely, smiley, friendly staff. My family are & always will be extremely grateful to Ferfoot.
Reply from Rowen Campbell, on behalf of the team at FerfootThank you for taking the time to write us a review, and for your kind words. It was an honour to be able to care for your cousin and we are sorry for your loss. If there is ever any more we can do to support your family, please just let us know.
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Review from Michael S (Husband of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management and staff at Ferfoot continue to give my wife professional and sensitive care in her room in which she is confined to bed.
They are all cheerful and willing to help when I visit her each day and have made improvements to her care to make her more comfortable and minimise bed-sores.
The food at Ferfoot is of above average standard, with plenty of variety and imaginative presentation. Overall, a well run and friendly care home. My thanks to all of you for looking after her so well.
Reply from Nicole Howarth, on behalf of the team at FerfootThank you for taking the time to leave us such a fantastic review! We're happy to hear that your wife is receiving such great care at Ferfoot Care Home and that our team has helped make her more comfortable. Our team takes great pride in creating an environment where residents and families feel supported, so your feedback means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from L P (Sister of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Ferfoot Care Home to everyone. They provide a wonderful family type living situation. They cater for all needs and deliver a fabulous service to residents & visitors.
Reply from Nicole Howarth, on behalf of the team at FerfootThank you for your review and kind words about our home and colleagues. We're delighted to hear that you would recommend Ferfoot Care Home and that you feel our home provides a welcoming, family-like environment. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from L B (Daughter-in-law of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferfoot has been fantastic for my mother-in-law. Very supportive in getting her settled in, trying various different ways to make the transition in to care easier for us all. MIL has dementia, with all the challenges that presents, alongside various other health issues but after a while residing in
the care home some of those health issues have definitely improved. Very happy with Ferfoot, we know she is safe & cared for.
Reply from Nicole Howarth, on behalf of the team at FerfootThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother-in-law has settled in well and is receiving such great care at Ferfoot Care Home. Our team works hard to provide personalised care within a supportive environment, so it's lovely to know this has made a positive difference. I will pass on your kind comments to the whole team.
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Review from Christine C (Sister of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to ferfoot in August as she required more nursing care. From the minute she moved in she has had wonderful care and understanding from all the staff. Thank you for looking after her so well .
Reply from Nicole Howarth, on behalf of the team at FerfootThank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister has settled in well at Ferfoot and is receiving the care and support she needs. Our team works hard to provide compassionate, person-centred care, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from I S (Friend of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We recently moved both our parents into Ferfoot after a bad experience at another Chippenham care home. So far, we have found the care to be of a higher standard, with more staff and a better quality of food. Our parents are receiving more attention, all in all we feel more comfortable with the situation.
Reply from Nicole Howarth, on behalf of the team at FerfootThank you for your lovely comments. We're so glad to hear that your parents are receiving such great care at Ferfoot and that this has been a more positive experience for you all. Your recognition of the care, the attentiveness of our team, and the quality of food means a lot to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from Shelley N (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting Mum into a Care home after caring for her myself, was one of the hardest things emotionally and mentally I have ever done. It was incredibly hard to let my Mum be cared for in a different environment.
I struggled badly for the first couple of weeks but soon realised what a wonderful care
home Ferfoot is. Mum has a lovely room, but much more important than a lovely room are the people that work at Ferfoot, they are the most caring, empathetic people they cannot do enough for my Mum, who is thriving at Ferfoot. There are lovely Gardens, lots of entertainment happening and the Food is excellent. Thank you to all the staff for being so professional, kind and lovely to my Mum.
Reply from Nicole Howarth, on behalf of the team at FerfootThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is thriving and receiving such great care at Ferfoot Care Home. We understand how difficult this decision can be, and we're honoured that you chose us to care for your mum. Our team is dedicated to providing the very best care for all our residents, so your recognition means a lot. I will pass on your kind comments to the whole team.
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Review from B C (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Myself and my father in law are very happy so far with my mother in laws care. The staff are extremely friendly and can not do enough for us.
We have had alot of hurdles due to my mother in laws health and the staff especially the management have sorted so much out for us.
Communication has been
constant which is also reassuring and we are always informed of any changes or problems that may arise.
A very friendly home.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us such a fantastic review! We're happy to hear that both you and your father-in-law are happy with the care that your mother-in-law is receiving at Ferfoot Care Home. I will pass on your kind comments to the whole team.
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Review from K G (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had excellent care at Ferfoot, all staff and management go beyond with their care and compassion! The care home environment is cosy and warm and a very high standard of cleanliness, my mum has been in Ferfoot for over two years and has been very happy there and all visitors are made very
welcome and I have always been kept up to date with any concerns the staff may have.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ferfoot. Our team is committed to providing compassionate care in a welcoming environment, and it's great to know we've met your expectations. I will pass on your kind comments to the whole team.
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Review from Wendy M (Power of Attorney of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our godmother moved into Ferfoot we have seen an enormous improvement in her appearance, well-being and willingness to interact. She came into residential care as an emergency admission and has settled better than we could have hoped. She agrees the staff are wonderful and tells us she is happy
and well looked after.
Reply from Home Manager, Home Manager at FerfootIt's absolutely wonderful to hear this, we are delighted to see such a big improvement in your godmother's health and wellbeing and we really appreciate you sharing this feedback. It's our team's privilege to take care of her and we're so glad she has settled in well and enjoying her home at Ferfoot. We'll pass on your lovely comments to the team!
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Review from Jane L (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have looked after mum for over a decade, so it was hard for me to hand her care over to someone else. However, I have been delighted with the standard of care mum is receiving. The Manager and Deputy Manager have listened/worked with me and done everything they can to help mum settle in and be as
comfortable as possible. Nothing seems too much trouble and the care team staff have been really lovely with mum.
Reply from Home Manager, Home Manager at FerfootOn behalf of the Ferfoot Care Home team, we would like to thank you for your wonderful feedback. We're happy to hear that your mum has settled in and hope you can relax knowing she is receiving such great care. I will pass on your kind comments to the whole team.
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Review from Shirley C (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we visited two care homes but Ferfootb was by far superior. We were made very welcome and the Manager explained everything about the home, giving us a guided tour. My mother's room was located on the first floor, it was very comfortable, clean and well-presented. The Manager and staff could
not be more accommodating, they go over and above to ensure the residents are well looked after with a very caring approach. The residents can take part in the many activities the care home provides, and they encourage them to participate, helping them to settle and make friends as the interaction is vital to their welfare and well-being. The food provided is of a high standard and they try to accommodate each resident's needs and requirements. My mother is now on the ground floor which so far appears to be helping her settle. The lounge areas are well presented with a homely feel, clean and tidy everywhere. Ferfoot is an excellent choice and we would thoroughly recommend it. Thank you.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us such a wonderful review! We're happy to hear that your mother is receiving such great care at Ferfoot. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Natalie F (Daughter-in-law of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we were walked in to take a look at Ferfoot, to decide if we wanted my mother-in-law to move there, we knew. We knew she had her forever home. After two previous placements, finding her, her forever home, was incredibly important and it had to be 100% in every aspect. The manager and
her team have been open, honest, and welcoming and we have total confidence in her and them.
My mother-in-law has a beautiful bedroom, bright, spacious lounges to relax in, a restaurant-standard dining experience to enjoy every day, a range of activities to participate in. Stunning gardens, full of fragrant flowers to walk in, whats not to love. As a care home manager and a daughter in law, I would not hesitate to recommend Ferfoot. Seeing the peace it's bought to my husband and sister in law, knowing their mum is safe and well cared for is priceless.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us such a fantastic review! It means so much to us and even more so, as a care home manager yourself. To hear of your positive experience from the start is wonderful and we are so delighted to be able to give you all peace of mind in the care and services we give from the heart. Thank you sincerely from all the Ferfoot team.
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Review from Jon L (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, professional and companionate staff throughout. Nothing is too much when asked and they are always thinking of ways to improve the care given on a 1-1 basis. The home is very clean, well furnished and maintained. I'd recommend Ferfoot if ever asked and would happily give my reasons why.
Reply from Home Manager, Home Manager at FerfootThank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Ferfoot. The team join me in thanking you for your positive comments.
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Review from Crispin M (Godson of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
At very short notice my Godmother attended Ferfoot, the staff there have been so supportive and helpful, they are amazing! Nothing seems too much trouble for them, when I visit they all take time to speak to us and let us know how my Godmother is getting on and the conversations they have had with her.
The facilities are excellent as well, I have been shown around the newly renovated areas and everywhere is clean and tidy. We are really impressed, not having had much contact with care homes I didn't know what to expect, but Ferfoot has put my mind at ease as I can see my Godmother is getting the best care. The sort of care I would like when I need it. A big thank you to you all.
Reply from Home Manager, Home Manager at FerfootThank you, for your kind words and recognition of the team at Ferfoot. It is a joy to care for your Godmother and we always look forward to seeing you and are delighted to hear we have exceeded your expectations. Your feedback will be shared with the team, thank you again.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Ferfoot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Ferfoot is calculated as follows: ( (177 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 231 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferfoot is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

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Claire Prangle

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Frequently Asked Questions about Ferfoot

What types of Care is Ferfoot registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ferfoot have?

There are 52 Single Rooms.

What are the Facilities & Services at Ferfoot?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferfoot to the centre of Chippenham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferfoot to verify any information. View our terms and conditions. Ferfoot has an Enhanced Service - more info.