Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE
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9.7 56 Reviews
  • Florence House, Newcastle-under-Lyme
Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.
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Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1350
  • Self-Funded Residential Dementia Care: £1080 – £1350
  • RESPITE Self-Funded Residential Care: £1080 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1350
The price(s) shown are provided by the care home. Contact Florence House for full pricing details and T&Cs.

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Florence House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Hope (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (56)

9.7

Florence House has a Review Score of 9.7 (9.715) out of 10, based on 24 reviews in the last 2 years.
Over all time Florence House has 56 reviews.

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Reviewer Connection to Florence House
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Total of 56, showing 1-20
Review from Jennifer W (Friend of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Florence House for about 2 years. She is extremely well cared for 100%. All staff, from your managers, care staff, domestics and maintenance staff, provide a very good service. The activities officer provides a variety of activities, i.e., entertainment, baking, arts and crafts,
exercise, swimming, and an outing to the local pub for lunch. There are regular carers meetings, which is good to meet other families. The daily good menus are always on display, and the activities for that week is also on display. I find this very useful. The staff are very friendly and supportive to visitors.
Reply from Anita Hopkins, Manager at Florence HouseHi Jennifer
Thank you so much for your wonderful review of our home. We are so happy you feel welcomed when you visit and we do have an amazing team here so it means so much when people like yourself recognise this.
Kindest Regards
Anita & The Florence Team
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Review from Craig B (Son of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, facilities and overall lovely atmosphere have led to Norman settling in very quickly and effortlessly.
In no small part due to the amazing people who work at Florence House, and who provide such warm and caring support.
Congrats.,
Reply from Anita Hopkins, Manager at Florence HouseHi Craig
Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide.
Many Thanks
Anita and the Florence Teams
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Review from Roy G (Husband of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Florence House, since day 1 I and my family cannot find any faults with regards all staff at this home, which is why I have given them 100 per cent on ratings.
When I say family, I mean my daughters, Susan and Debbie, are in complete agreement.
Reply from Anita Hopkins, Manager at Florence HouseHi Roy

Thank you so much for your lovely review. It means so much to us to have amazing feedback that we can share with our hard working staff.
Thank you again.

Kind Regards
Anita
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Review from Gaynor I (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad initially went to Florence House for 2 weeks' respite care whilst I was away on holiday. When I collected him after my holiday, my dad asked if he could go back to Florence House, as he was made to feel so welcome and cared for brilliantly. So he's now a full-time resident and loves it here;
every member of the team at Florence House are so friendly, caring and helpful. I'm so happy that my dad chose Florence House, and I am a very happy and content daughter knowing he's being cared for so brilliantly. Thank you.
Reply from Anita Hopkins, Manager at Florence HouseHi Gaynor

Thank you so much for your lovely feedback and it was a pleasure having your father stay with us. I will relay your comments to our wonderful team here at Florence House.

Kind Regards
Anita
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Review from J B (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff team work very hard to make this a home for all the residents. Senior staff are permanent and take time to understand each resident, their needs and personality. The reassurance of the continuity of familiar, friendly faces has allowed my father to relax and enjoy his days over 2 and a half
years. The training of new staff and their absorption into the staff team is done in a structured, calm and professional atmosphere. I am glad my father lives in such a warm and welcoming place.
Reply from Beverley Hope, Manager at Florence HouseThank so much for your lovely review. We are delighted to hear that your dad is happy and well cared for by our team and that you feel confident in the care he receives. Your kind words mean a great deal to our whole team. Thank you
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Review from J M (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents. My dad has been with Florence House for 2 and a half years, and I am really happy with the level of care he receives. I am well informed of current situations that
arise with his care and I am kept up to date with any medical changes. This home has a welcoming family atmosphere, under new management, who have managed to turn it into a lovely, safe and secure home, that I would recommend.
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.
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Review from D K (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.
Reply from Julie Walker, Manager at Florence HouseThank you so much for your lovely comments which we will be sure to share with our team.
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Review from Richard Jeffrey F (Husband of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.
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Review from David P (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.
Reply from Sarah Talbot, Head of care at Florence HouseThankyou for taking the time to write a review and for your positive feedback which we will share with the team.
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Review from H M (Niece of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.
Reply from Sarah Talbot, Head of care at Florence HouseThank you for taking the time to complete a review for Florence House and your positive comments which we will share with the team.
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Review from Susan S (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is more at home here as it's a lot smaller and she can get to the toilets more easy. She walks all the way around and at the other care home she was always pushed around in her wheelchair so in a way she was never mobile, but now they have got mum walking everywhere and she feels more happy
and safer, especially at night, they come to her as soon as she gets out of bed, there at the other home she had to wait for someone to come and it could take a while sometimes.
Reply from Julie Walker, Manager at Florence HouseThank you for taking the time to review Florence House and your positive comments which we will share with the team
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Review from Christine B (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.
Reply from Julie Walker, Manager at Florence HouseThankyou for taking the time to write a review and for your positive feedback which we will share with the team
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Review from Gail K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.
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Review from Wendy D (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy we found Florence House Mum has settled really well, better than we ever thought. The staff are so friendly and helpful, and there is always something going on from Halloween parties to 60's night. I highly recommend Florence House to anyone.
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.
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Review from M H (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
Reply from Philip Morris, Managing Director at Florence HouseThank you so much for such a lovely review. We will be sure to share your comments with our team.
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Review from Maria J (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits
from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
Reply from Philip Morris, Managing Director at Florence HouseThank you so much for your kind words which we will share with our team, who i am sure will be very happy to receive such wonderful feedback
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Review from Tanya H (Daughter-in-law of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.
Staff go above and beyond for the residents . The manager,
care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
Reply from Philip Morris, Managing Director at Florence HouseThank you so much for your kind words which we will share with our team
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Review from G K (Relative of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff from start to finish.
Reply from Sarah Talbot, Head of care at Florence HouseThis is lovely to hear, Thank you for your kind words. I will pass this on to all our staff.
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Review from Debbie D (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that mum
is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.
Reply from Beverley Hope, Manager at Florence HouseThank you so much for taking the time to write such a positive review regarding the care your Mum is receiving here at Florence House. I will share your kind words with the team. Many thanks
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Review from D K (Brother of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.
Reply from Philip Morris, Director at Florence HouseThank you so much for such a wonderful review. We will share this with the team, they will really appreciate your positive comments. We hope that you will continue to see further improvements in the home moving forward. Thank you again
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for Florence House is calculated as follows: ( (207 Excellents x 5) + (68 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 281 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Florence House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Florence House

What types of Care is Florence House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence House have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Florence House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence House to the centre of Newcastle-under-Lyme?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House to verify any information. View our terms and conditions. Florence House has an Enhanced Service - more info.