South Haven Lodge

69/73 Portsmouth Road, Woolston, Southampton SO19 9BE
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43 Reviews
  • South Haven Lodge, Southampton
South Haven Lodge Care Home, located in the heart of Southampton, offers a warm and welcoming environment for its residents. This modern facility is dedicated to providing exceptional care tailored to individual needs, ensuring a comfortable and supportive living experience. The home specialises in both residential and dementia care, supported by a team of highly trained professionals who are committed to fostering a sense of community and well-being.

Residents of South Haven Lodge can enjoy a range of engaging activities designed to promote social interaction and mental stimulation. The home features beautifully landscaped gardens, perfect for leisurely strolls and outdoor relaxation. Nutritious and delicious meals are prepared daily by the home's talented chefs, catering to all dietary requirements and preferences.

Family and friends are always welcome at South Haven Lodge, with regular events and open days that encourage involvement and connection. The care team is dedicated to maintaining open communication with families, ensuring peace of mind and a collaborative approach to care.

Overall, South Haven Lodge Care Home is a place where residents can thrive, receiving the personalised care and attention they deserve in a comfortable, supportive, and homely setting.
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Care Provided by South Haven Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £900
  • Self-Funded Residential Dementia Care: from £900
  • Self-Funded Nursing Care: from £1164
  • Self-Funded Nursing Dementia Care: from £1164
  • RESPITE Self-Funded Residential Care: from £900
  • RESPITE Self-Funded Residential Dementia Care: from £900
  • RESPITE Self-Funded Nursing Care: from £1164
  • RESPITE Self-Funded Nursing Dementia Care: from £1164

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

The price(s) shown are provided by the care home. Contact South Haven Lodge for full pricing details and T&Cs.

Contact South Haven Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact South Haven Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anne-Marie Stewart (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Visiting

  • South Haven Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available both on site & on street.

South Haven Lodge Reviews (43)

Over all time South Haven Lodge has 43 reviews.

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Review from Sue P (Sister of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was really apprehensive on arrival, I was greatly impressed with the whole appearance of the place. The cleanliness and hygiene were above my expectations. The staff were very friendly, approachable and very attentive with the residents that were in the day room. I came home not feeling guilty or
worried about her being in a care home.
Reply from Jan Porter, Manager at South Haven LodgeThank you for your very positive review of our home, it is lovely to hear such great comments, the staff work hard to enhance the lives of our residents and the home in general. Many thanks.
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Review from J G (Sister-in-law of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are welcoming and friendly. We are able to visit in the lounge with the dog, which brings pleasure. Our sister is treated with kindness and respect.
The managers are friendly and interested in the care of the residents.
Thank you.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for your review of our services; we are pleased that you are happy with the care, and we all love to see dogs when families come to visit; it makes the residents smile, and they are able to stroke them.
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Review from Sarah W (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of South Haven Lodge for almost four years. I have noticed so many positive changes recently within the home. Since the new manager took over, there have been many improvements. The staff seem happier, the communication is much better and the residents seem much better cared
for. The activities coordinator is lovely and does a fantastic job with the residents. I have no worries about my mum's care and the home keep me updated if there are any concerns about my mum's health.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for taking the time to complete our review. It is lovely to know that you are happy with the care your relative is receiving.
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Review from Karen N (Sister-in-law of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has dementia and went to South Haven Lodge a few months ago. She was very confused and anxious. We visited today, and she was so much happier and very chatty. The staff are very good with the residents and very caring. We are so happy with where she is.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for your positive review; it is always nice to know that relatives and friends are happy with the care that the staff are providing.
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Review from Matt M (Son of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is currently in this care home and she is happier than before, she is treated well and is much more active. The staff are great and it feels like they really care, She has not been there very long, but so far I'm really happy.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for your review, this means a lot to the staff to know that they are appreciated by families.
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Review from E A (Friend of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly staff.
my friend is being well cared for and was more aware of my presence than last time. We were able to communicate and she seemed happier.
Reply from Jan Porter, Manager at South Haven LodgeI would like to thank you for leaving such a nice review of our home, this helps staff moral and we are pleased we can help in some way to make peoples lives happier.
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Review from Margaret C (Friend of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a my friend on Sunday July 9th. All the staff are very caring and friendly. They do a wonderful job. A big thank you to them, especially seeing my friend so happy. All the staff are wonderful people. Thank you, thank you.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for leaving the home such a lovely review of our services, it is much appreciated.
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Review from Amanda F (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in this care home for a few months now and I am more than happy with the care she is receiving. The care workers and nurses are kind and friendly. The food is really nice. I would recommend this care home. The best thing is she is now eating and trying to walk again which is amazing
and it's all thanks to the care she is getting.
Reply from Jan Porter, Manager at South Haven LodgeThank you for your review it is good to hear that you are enjoying your visits and that your friend is happy with the care and the staff.
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Review from Christine E (Wife of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful, caring staff for residents and family.
Nothing too much trouble, very supportive.
I have no worries about leaving my husband in their care.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for taking the time to leave us such a nice review; it is very much appreciated.
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Review from Allison H (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are so very grateful for the care and respect that is shown to my mum.
The food is quite simply lovely, and my mum enjoys it all. My father, brother, and I often join our mum for Sunday lunch.
The staff are so caring and easy to approach.
The only possible criticism would be patients'
rooms are a little drab.
Reply from Jan Porter, Manager at South Haven LodgeMany thanks for leaving us such a lovely review; this means a lot to the staff.
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Review from Susan B (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum had excellent care in the home for the time she had in there, always been clean and tidy. Staff lovely. She had been in there for 9-years. New manager has been very good with Mum and very caring. Can't fault any of staff at all.
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Review from J S (Husband of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am most happy at the service my wife received from your organisation.
Reply from Phillip Smith, Managing Director at South Haven LodgeThank you for your kind review; I have shared it with the team, and they are delighted!
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Review from H S (Friend of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit on behalf of the solicitors either because they have no relatives or none living nearby. We provide clothing/toiletries and treats and visit on a regular basis. The staff are friendly and our clients are well looked after. Their rooms are well maintained and clean. They enjoy the entertainment
at the home.
Reply from Phillip Smith, Managing Director at South Haven LodgeThank you for taking the time to give feedback, it is always appreciated. The service you provide is invaluable to those residents with no relatives. Thank you!
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Review from Michele W (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
South Haven is just that - a haven - the manager and his team work tirelessly to ensure my Mum gets the best from life. Despite the challenges I can tell she feels cared for, accepted as the unique individual that she is and above all that she feels loved. Exemplary professional care coupled with everyday
kindness, good humour and warmth make South Haven a very special place to be."
Reply from Phillip Smith, Managing Director at South Haven LodgeMany thanks for your wonderful review; we are so glad Mum is settled and enjoying Southaven Lodge!
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Review from Kuldeep K (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
South Haven Lodge has been extremely helpful in setting my mind to rest with regards to providing care for my mum during Covid. They are a very approachable team and have their mind on providing residents with the care they require. During this time, my family have been able to phone and Skype our mother
with the assistance of the dedicated staff at the care home, so that we are able to keep in contact. They provide an excellent service. I have not visited South Haven due to Covid. My review has been based on my experience on Skype and the phone calls with the staff and my mum.
Reply from Phillip Smith, Managing Director at South Haven LodgeThank you for your positive review. We appreciate how hard it has been whilst we have restrictions on visiting. We hope to be open as soon as possible!
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Review from Jill S (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very friendly and the staff are very helpful. My mother, I know, is looked after well now once the staff got used to her, also my mother gets on with the staff. The security is very very good and when you are sat down in the lounge you can meet other residents and they look happy.
Reply from Phillip Smith, Managing Director at South Haven LodgeMany thanks for your review of South Haven Lodge. Feedback good or bad is always so helpful. Thank you again
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Review from Jackie J (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm and welcome environment. The staff are very welcoming, friendly and helpful. Mum has settled in very well into the warm and welcoming environment. The staff remember the family first names. They always give us an update on how my mother has been. We can have tea/biscuits at any time, this is
not a facility just for residents. As a family, we are very happy with South Haven Lodge.
Reply from Phillip Smith, Managing Director at South Haven LodgeMany thanks for your lovely review of South Haven Lodge. I am so glad that your Mother has settled well. Thank you again
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Review from J C (Daughter of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from the manager to maintenance staff treat their patients with kindness, courtesy and patience at all times.
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Review from N M (Granddaughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and professional, they take care and pride in their jobs. They are always friendly and have time for the residents and family. It's a very hard job but all the staff are full of smiles and have time for both residents and family.
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Review from David S (Brother of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I consider my brother to be very lucky to have been given a room in this nursing home. I am very impressed with all the staff I've met so far, and in particular, the leadership at this home.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Anne-Marie

Anne-Marie Stewart

Job Title: Home Manager Joined: 2026

Anne-Marie joined South Haven Lodge in March 2026 and is thrilled to be leading the team into an exciting new chapter with Aurem Care.


"I have been dedicated to elderly care within nursing and residential homes since 2013. Armed with a Bachelor’s degree in Dementia, I champion person-centred care, using effective communication skills to ensure every resident’s individual needs and preferences are met."


"My leadership style is both direct and nurturing, aiming to develop my team’s skills while fostering a warm, family atmosphere for staff and residents alike. I am passionate about building relationships with the local Southampton community to ensure life at South Haven Lodge remains vibrant, connected, and deeply fulfilling."

Frequently Asked Questions about South Haven Lodge

What types of Care is South Haven Lodge registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does South Haven Lodge have?

There are 46 Single Rooms.

What are the Facilities & Services at South Haven Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Haven Lodge to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Haven Lodge to verify any information. View our terms and conditions. South Haven Lodge has an Enhanced Service - more info.