Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.5 111 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by their chef manager and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Green Gates Care Home'.
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Care Provided by Green Gates Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Nursing Care: from £1599
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Green Gates Care Home for full pricing details and T&Cs.

Contact Green Gates Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Green Gates Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Lamb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (40)

Green Gates Care Home Reviews (111)

9.5

Green Gates Care Home has a Review Score of 9.5 (9.493) out of 10, based on 37 reviews in the last 2 years.
Over all time Green Gates Care Home has 111 reviews.

Overall Experience
  • 63
  • 37
  • 8
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Date Published
  • 111
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Reviewer Connection to Green Gates Care Home
  • 28
  • 22
  • 15
  • 11
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 111, showing 1-20
Review from Sarah K (Niece of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle has been a resident at Green Gates Care Home his health and wellbeing have improved massively. In a way that I didn't think was possible. The staff are very good at helping with any issues that he has had and very accomidating to his learning disabilities. I can't thank the staff enough.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that your Uncle's health and wellbeing has improved during his stay at Green Gates Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We're committed to continuing to support you and your family in every way we can.
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Review from Ruth L (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Green Gates a month ago. We have been very happy with the level of care. The staff are friendly and caring. The administration if efficient. My father has a lovely light room overlooking the garden. He always looks clean and tidy and well dressed. He is encouraged to eat lunch in
the dining room which is a good thing and he seems very content at Green Gates. It is reassuring for the family to know that he is being well looked after.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. Thank you again for your lovely review.
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Review from Graham B (Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are enthusiastic and a mainly happy bunch however they (some) do need training. 1) Providing food with all extras (sugar milk etc) 2) Presurvation of privacy. Some walk into rooms without requesting to request entry. Food is erratic. Meals are not always what was ordered or requested.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. We will certainly pass your comments on to our management team for further investigation as we do strive to continuously improve the service we provide
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Review from Nigel E (Civil Partner of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So happy with care and thoughtfulness around situation Keith and myself have found ourselves in. The genuine care of a minimal number of some care staff can be hit and miss, but any issues raised are addressed effectively and quickly. A brilliant professional and additionally friendly atmosphere.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. We are happy to hear that any issues you have raised have been dealt with swiftly. We hope to continue providing your partner with the best possible care.
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Review from D T (Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care home staff are very friendly and encouraging. As an 'old bird' of 88 and having looked after elderly parents in law and my mother (who lived until 101 1/2!) and having prayed for a lot of troubled people with severe childhood problems and a lack of love, it is now a great privilege to be
so kindly treated, even if I feel about 2 or 5 years old!! So thank you for all the wonderful care I receive.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your lovely review. We are very happy to hear that you feel well cared for. Thank you for choosing Green Gates for your care.
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Review from Malcolm G (Brother of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister spent over 2 years at Green Gates, until she died earlier this month. During this time the care she received was exemplary. Although we could not visit fequenty because of distance we knew that she was in good hands. Despite lack of mobility she was able to enjoy luncing with other residents
and take part in the activities which were arranged, being able to have lunch with her on our visits was a particular pleasure.
Reply from Alison Horridge, Customer Service Advisor at Green Gates Care HomeThank you for taking the time to leave us your review. We are sorry for your loss but hope that knowing how well your Sister was cared for at Green gates is of comfort to you now.
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Review from Natascha S (Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at the Green Gates Care Home has been exceptional in all areas. The staff are so friendly and management are very efficient. I'm very happy here.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeWe appreciate you taking the time to leave us your comments. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for choosing Green Gates for your stay.
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Review from J W (Nephew of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and caring, looking after my aunt for 9 years. Always a happy atmosphere at given dates.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. We are very happy to hear you describe our staff as kind and caring.
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Review from John P (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Green Gates for nearly two years until she passed away aged 100 earlier this month, and I cannot praise enough the quality of the care she received during this time. The staff looked after her with kindness and respect, she was always spotlessly clean, and she joined the various activities
which are arranged each day. The food was excellent, and she enjoyed eating her lunches with other residents in the very pleasant dining room at the front of the house. Qualified staff dealt with her various health and medication needs.
Thank you to all the staff at Green Gates.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for taking the time to leave your kind review. It is so lovely to hear that you were very happy with all aspects of the care and lifestyle your Mum had at Green Gates. We are sorry for your loss and hope that knowing how well she was cared for is of comfort to you now.
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Review from Patricia T (Relative of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed from my first visit to Green Gates Care Home with the friendliness of the staff. I found Green Gates warm, comfortable and homely. The care my resident is recieving seems to be very good and the staff are very kind and caring.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for taking the time to leave your review. It is lovely to hear you describe Green Gates as warm, comfortable and homely. We hope to continue providing your loved one with the best possible care.
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Review from R C (Friend of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided at Greengates Care home for our elderly friend. We visit him twice a week and are pleased that he is getting the care he needs just now. He has a lovely bright room, excellent bed and easy access to bathroom. The staff are cheerfull, polite and respectful. I
like the fact that he is kept mobile and encouraged to come down stairs for his main meal each day.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeThank you for taking the time to leave your review. We are thrilled to hear how happy you are with the care provided at Green Gates- tailored and thoughtful care is at the heart of everything we do. We are looking forward to welcoming you back into our home next time you visit.
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Review from Susan L (Sister of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been living at Green Gates for two years. She took time to adjust to the change but is content and very settled there. The staff are kind, helpful and take good care of the residents. I do not live near but I can always have lunch with my sister when I visit. There are stimulating activities
and visits from students at a nearby school. I am reassured by the level of care she receives there and the general atmosphere.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it is wonderful to hear that your Sister has settled in comfortably with us. We hope to continue providing your loved one with the best possible care.
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Review from Amanda R (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sisters and I are reassured by the kindness, safety and security that Green Gates and all the lovely staff provide to my mother. We are very grateful. Thank you.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeThank you for your kind words. We are so pleased to hear that you and your family are reassured with the level of care that your mother is receiving. We take great pride in providing the best possible care and making you and your loved one feel secure. Thank you for choosing Green Gates for your stay.
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Review from Y K (Partner of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with way Dave is looked after. He enjoys his good and he seems to be happy with way he is looked after.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeThank you for your kind words. We are so pleased to hear that you feel at ease with your loved one in our care and it is wonderful to hear that he is happy and comfortable. We hope to continue providing your loved one with the best possible care.
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Review from Jean H (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a very pleasant place to sit after you have had a meal. There are two lounges to choose from. My husband was taken ill recently by the paramedics and ambulance people were very kind and came very quickly. The nurse here and the care staff helped them to make sure he was comfortable until
they took him to hospital.
Reply from David Mclean, Customer Service Adviser at Green Gates Care HomeThank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your husband in our care and it is always nice to hear words being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.
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Review from P B (Cousin of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home is welcoming when I arrive and staff find time to answer any questions or concerns we may have which is very helpful as we live some distance from Oxford.
For example the Head of Home recently contacted the residents' GP on our behalf to discuss a complex issue, and came back very quickly
with the response and further advice.
The nursing staff seem kind.
Reply from David Mclean, Customer Service Adviser at Green Gates Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care especially with the complex issue being monitored and responded to quickly. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Vivienne B (Wife of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeThank you for your lovely review. We are very happy to hear that you can feel at ease with your husband in our care. We are pleased that the open door visiting policy at our BUPA care homes is giving you the flexibility to visit whenever you would like. We are looking forward to seeing you again.
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Review from J C (Mother of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been in Green Gates for four months following a severe haemorrhagic stroke, and he has been very well looked after by all the lovely nurses and carers who have to do so much for him. They are unfailingly kind and cheerful, and indeed all the staff are friendly and ready to help, creating
a good atmosphere in the home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your Son in our care. It is always nice to hear words like "Kind" and "Friendly" being used to describe our Staff. We hope to continue providing your Son with the best possible care.
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Review from DENNIS FRANK C (Power of Attorney of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home itself seems comfortable and well run with a beautiful outdoor area. The staff appear to be attentive and caring and the resident seems to be happy and contented. Frequent visits from a doctor, a chiropodist and a hairdresser are very welcome.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeThank you for your lovely words. It is wonderful to hear that you are impressed with the comfortable environment at Green Gates Care Home. It is always brilliant to hear words like "Attentive" and "Caring" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review from Jane O (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This is mum's home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care HomeThank you for your kind words. It is always nice to hear words like "Excellent" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.
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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.493 for Green Gates Care Home is calculated as follows: ( (262 Excellents x 5) + (128 Goods x 4) + (32 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 430 Ratings = 4.493
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.

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Louise De Fraine

Job Title: Financial Administrator Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!

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Milagrin Maskaren

Job Title: RGN Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.

Frequently Asked Questions about Green Gates Care Home

What types of Care is Green Gates Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Green Gates Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Green Gates Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Gates Care Home to the centre of Oxford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Gates Care Home to verify any information. View our terms and conditions. Green Gates Care Home has an Enhanced Service - more info.