Romford Care Home

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.9 170 Reviews
  • Romford Care Home, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.
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Care Provided by Romford Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1675
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1843
  • RESPITE Self-Funded Nursing Care: from £1870
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

*All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

The price(s) shown are provided by the care home. Contact Romford Care Home for full pricing details and T&Cs.

Contact Romford Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Romford Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Madalina Ilie (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (114)
  • Single Rooms with Ensuite Wet Room (24)

Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Romford Care Home Reviews (170)

9.9

Romford Care Home has a Review Score of 9.9 (9.858) out of 10, based on 52 reviews in the last 2 years.
Over all time Romford Care Home has 170 reviews.

Overall Experience
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Date Published
  • 170
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  • 52
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Reviewer Connection to Romford Care Home
  • 66
  • 31
  • 12
  • 8
  • 6
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  • 2
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Total of 170, showing 1-20
Review from Lizzie M (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Context: my Mum moved to Romford care home from York. She is now round the corner from me instead of 250 miles away. I'm overjoyed at how my Mum has been accepted into the Romford Care Home family, she is happy and content living with Dementia with the amazing support and compassion of the team on Raphael's
and the wider team there. She's only been there a week and already the change in her is huge, her depression is lifting, she is being physically cared for and is eating, drinking and clean. She feels safe and secure and welcome and that's made all the difference to her. The activities are daily and enjoyable and the atmosphere feels like family should feel.
Now I also feel like a huge worry has been lifted and am able to actually enjoy spending time with her and the other residents and team instead of firefighting, and feeling like I'm fighting against the tide to get her what she needed to live at home safely. I'm so pleased I get to be with her in her reality happily. Thank you x
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Review from Pete H (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at this wonderful care home.


It is spotlessly clean, has spacious, comfortable rooms and excellent facilities.


The staff are incredible - the front office (reception, customer service, administration) are all very efficient whilst also being very open and friendly. They value

our input and make us feel like family - community is an intrinsic part of the home's ethos, and the place has a wonderful atmosphere because of this. The carers are all wonderful - warm, friendly, patient and very focused on the residents' well-being and dignity at all times. The events team provide a vast, inventive variety of daily activities for the residents, who always have something fun to do, and this is very important. Whilst I haven't tasted it myself, I'm told the food is of a very high standard.


It is a huge relief for my wife and I to know that now that we are no longer able to care for her at home, my mother is receiving the very best of care at this exceptional residence.

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Review from K L (Friend of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most welcoming place, bright and cheery from decor to staff!! Always immaculately clean - lovely fragrant aroma. Lots of lovely activities for residents daily! Staff always happy to give time and advice. 10/10
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you so much for taking the time to leave us your thoughts
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Review from David R (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum and Dad are both in Romford Care home and I am very impressed at the level of care given. Everyone is professional as well as friendly and they have become part of our extended family. I can sleep soundly at night knowing my parents are being well looked after. My Dad' health deteriorated suddenly
and their response to helping him was second to none. Highly recommended.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you David. It ha been our pleasure to have ben able to support both mum and dad.
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Review from Peter R (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is a resident for palliative care. As he has deteriorated he has been given more and more care which is just what we expected. The nursing and care staff have been excellent. Mum is also a resident. She has Parkinson's and the entertainment/activities staff have done a great job adjusting to her
abilities and getting her involved. The admin team are also friendly and efficient. The whole atmosphere is very welcoming. I would highly recommend Romford Care Home.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you so much for your kind words. It has been a pleasure to support Mum and Dad.
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Review from John S (Husband of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel Romford Care Home gives the best care for my wife who has been a resident for over 3 years. She is happy, healthy, strong, mobile and content, all due to the care and dedication of the staff and management
My wife's stay has been wonderful from day one
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind words, its lovely to be able to share these with the team.
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Review from T B (Relative of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a very good impression about the home, the moment you enter you feel welcome and the staff in the unit are well trained from nurses, care staff, domestic they are all approachable and you can see that they all care for their residents that live in Romford Care Centre with respect. Their Management
are all welcoming you can see them all on the floor supporting each other which is good to see knowing everyone have build a good team work. Everyday there are different activities and they are all enjoying themselves.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your lovely review. We're so pleased to hear that you felt welcomed from the moment you arrived and that the care, teamwork, and activities have stood out to you. Your kind words mean a great deal to everyone at Romford Care Centre.
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Review from A M (Next of Kin) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good experience. Very clean environment. Staff is professionall and the team dynamic is good. Overall experience is positive. Overall professional environment. Management team remains professional all the time.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind review. We're so pleased to hear you've had a positive experience. Your feedback about the team and management means a great deal and will be shared with everyone.
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Review from Neil F (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say, I experienced an excellent time, since my dad was omitted into this care home, friendly, attentive staff, nothing too much trouble, communication. First class, facilities top draw too. Couldn't have wished for a better resting place for my father, we as a family are very thankful he's
there.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for taking the time to leave us a review and for your kind words.
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Review from David P (Husband of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best compliment I can pay you is to say "I have peace of mind" about her care.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you so much for taking the time to leave us your thoughts
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Review from Mrs Janice P (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean staff are friendly approachable helpful.there is entertainment every day of the week.
Food is adequate
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind feedback. We're pleased to hear you've found the home clean and the team friendly, approachable, and helpful, and that you've noticed the daily entertainment for residents. We also appreciate your comments about the food, and your feedback will be shared with the team as we continually look for ways to improve residents' dining experience.
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Review from Deesha L (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly all the staff from management,carers admin,reception are amazing!
My mum has been at the care home since June 2025 after being evicted from hospital.The support and understanding from every member of staff at Romford Care Home I cannot thank enough.
My mum is happy there the staff are lovely
treat all the residents with compassion,care and respect.Always smiling.
Cleanliness great spotless My mum has been getting home cooked Indian meals thanks to the kitchen staff.
The activities schedule is great I've joined in a few times.I can take my doggy to visit my mum as well.
After a constant battle with my local authority which caused upset and stress to my mum I am so grateful that my mum is cared for there.I saw many homes before as she was being evicted from hospital and believe me some of them were horrendous made me cry.
All staff thank you.Madie,Tracy,Dorota,Tara
All carers in Rom Valley Unit Apple,Tanya,Lorna,Jay
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Review from Kashmir S (Friend of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Romford Care Home on numerous occasions and quietly observed staff go above and beyond for their residents wellbeing, which i found comforting and reassuring. A secure environment where residents feel safe (especially those with dementia). Engaging activities, good food and a warm clean
environment, and all input received openly. When and if I am in need, I hope I stay in an environment like Romford Care Home. Well done RCH, keep up the good work.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind and thoughtful review. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review from Theresa G (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind words, its lovely to be able to share these with the team.
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Review from Magdalena I (Sister of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came from România to see my brother who îs staying în The care home. I was very impressed and happy with the care home. The home waa very clean and did not smell. The staff are very helpful, caring and treat my brother as a human being. They look after him very well and show him compassion. Not Like
The previous care home that he was în previoisly. I can now go back to România and feel more relaxed knowing my brother îs being take care of well
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your lovely review. We're so pleased to hear that you've found Romford Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home mean a great deal and will be shared with everyone here.
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Review from Barry N (Friend of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a wonderful afternoon as a singer came to entertain my friend. She had a lovely voice and encouraged everyone to sing along. I'd certainly recommend the home for it's warmth and care which second to none.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your lovely review. We're so pleased to hear you enjoyed the afternoon entertainment and that the warmth and care of the home stood out to you. Your recommendation means a great deal to us.
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Review from E D (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very welcoming,
within an environment that is a very safe place to recover.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeIt was a pleasure to care for mum. The team would like wish her all the best.
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Review from Paul M (Relative of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind and thoughtful review. We're so pleased to hear that our team's care, dedication, and positivity have helped make a difficult time easier for you and your aunt. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review from N A (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and understanding.
Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for sharing such a thoughtful and heartfelt review. We're so pleased to hear that your mum has been supported with such care, patience, and understanding. It's wonderful to know that the social environment and daily activities have helped her feel more engaged, and that you've felt supported as a family too. Your kind words mean a great deal to everyone at Romford Care Centre and will be shared with the whole team.
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Review from C C (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Romford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Romford Care Home is calculated as follows: ( (532 Excellents x 5) + (75 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 613 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Romford Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.

Tracy

Tracy Smith

Job Title: Business Development Manager – South Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.

Frequently Asked Questions about Romford Care Home

What types of Care is Romford Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Romford Care Home have?

There are 114 Single Rooms.

What are the Facilities & Services at Romford Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Romford Care Home to the centre of Romford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Romford Care Home to verify any information. View our terms and conditions. Romford Care Home has an Enhanced Service - more info.