West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.8 122 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.
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Care Provided by West Cliff Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Special Spring Offer - Prices start from £1500 per week, when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.

The price(s) shown are provided by the care home. Contact West Cliff Hall Care Home for full pricing details and T&Cs.

Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Repeka Taukei (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.

West Cliff Hall Care Home Reviews (122)

9.8

West Cliff Hall Care Home has a Review Score of 9.8 (9.769) out of 10, based on 29 reviews in the last 2 years.
Over all time West Cliff Hall Care Home has 122 reviews.

Overall Experience
  • 91
  • 25
  • 1
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  • 4
Date Published
  • 122
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Reviewer Connection to West Cliff Hall Care Home
  • 32
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  • 5
  • 4
  • 4
  • 3
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  • 1
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Total of 122, showing 1-20
Review from E R (Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I lived here for 2 years and I enjoy the food. The staff are friendly they are very helpful - the home is clean.
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Review from K R (Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for one year. I enjoy the view, the food is tasty and I have plenty to eat.The staff are very friendly and helpful. My room has got a good view and the home is clean and tidy. I enjoy the activities.
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Review from Cheryl C (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in West Cliff for I think nearly 4 years, and I dont have any complaints at all, Repeka is always available for any concerns I might have, she is always helpful and always very nice. I also like Chelsey again never too busy to help if I need to talk about anything. In fact all the staff
are nice. I think most of them like my mum. I hope so, and for me its just knowing she is warm, safe, getting fed, and her meds at right times cos then she dosent get any seizures anymore, which was aworry years ago. Her memory is going downhill now and she is up and down so she is in the best place now. Thank you.
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you so much for your lovely review and for trusting us with your mums care over the past four years. Were so pleased to hear that Repeka, Chelsey, and the whole team have been supportive and caring well be sure to share your kind words with them.
It means a lot to know that your mum feels safe, warm, well cared for, and supported with her medication needs. Thank you again for your kind feedback and continued trust in our team.
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Review from Sandy H (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has blossomed since she has been at West Cliff hall, she has been at the home for nearly a year... she is always saying how lovely the home is.... and how nice the food is!... All the staff are so friendly to mum and myself nothing us too much trouble for any of them. Mums room has a view
over the water and she loves seeing the ships come in and out of the docks. When ever we visit there are always activities going on... mum always joins in!!! Her favourite activity is when Louise reads a story ... mum loves being read to!!!
I often book in to have a meal with mum and her two friends she has met there, oh my goodness there meals are delicious. I cannot recommend West Cliffe highly enough...I looked at a few and I'm so happy I chose West Cliffe...... mum is so very very happy there !!!
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you for your kind and thoughtful words. We are delighted to hear that your mother is so happy at West Cliff Hall and has settled in so well with us. It's wonderful to know she enjoys the activities, meals, and has made new friendships, and we truly appreciate your positive feedback about our team. We look forward to continuing to provide her with caring support and welcoming you whenever you visit.
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Review from J S (Friend of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend and was happy to see them relaxed and comfortable in a pleasant environment. The staff was attentive and supportive, and the home had a calm and welcoming atmosphere. It is lovely to know my friend is being looked after so well.
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you so much for your kind words. We are delighted to hear that your friend feels relaxed and comfortable in our home. We endeavour to create a calm and welcoming environment at West Cliff Hall, where residents feel well cared for and supported.
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Review from G R (Son of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been very happy with mum's care. The rooms, catering, facilities, services, events, cleanliness are all excellent, as are all the staff. We get plenty of updates, so we always know what is happening each week. The staff are lovely, very caring and patient, always attentive, they let us know how
mum is doing and whether she needs anything. The home has a friendly atmosphere, is spacious with nice inside communal spaces as well as a patio, garden and large lawned area. I'm very happy mum is there and that she calls it her home. I have no criticisms at all.
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Review from Liz D (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into the care January 2026 after her health declined a hospital admission and increased memory loss. I live in Spain and came to see her. I visited her for 5 of the 7 days in UK. I was very impressed with the care mum is receiving. The staff are lovely and treat mum kindly and with respect.
She has told my brother she feels safe there which puts my mind at rest. I just wanted to say thank you to all who look after my mum. I will be back in UK the end of April and look forward to seeing my mum again.
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you very much for your kind feedback. We're so pleased to hear that your mum is settling in well following her hospital stay. Moving into a new home can be a big transition, so it's especially reassuring to know she feels safe and supported with us.
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Review from Anne O (Sister-in-law of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with his care. He is happy and safe and the carers are supportive of him and us. He loves his room and all the activities and entertainment arranged. He enjoys the fun exercise sessions and says the food is excellent.
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you for taking the time to write this review. It is great to hear how happy your loved one is with the care and support they recieve at West Cliff Hall. It is also lovely to know how much they are enjoying all the activities and entertainment on offer. We will pass on your kind words to the team at West Cliff Hall.
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Review from Colin W (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing location and team of people. All staff are very polite, caring, supportive and have a real interest in residents here.
My dad had a fall in August, following which he was unsafe to return home and live independently, we hummed and aahed several times, visited at odd moments and never
felt under pressure. Dad's room is bright and airy with lovely views over to Southampton docks, there's always something for him to watch.
Food is great, the activities on offer are varied, though to be fair dad's not tried many, but he gets encouraged to try. The home provides lots of regular information and it's comforting to see a slimmed down version of the care notes online, which gives us reassurance of how he is.
GP and other care service staff visit regularly, hair, nails, OT, eyes, hearing very comprehensive.
Dad's very happy and content there. Thank you.
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you for taking the time to write this review. We understand how choosing a care home for a loved one can be a very difficult decision so we are happy to hear how well your dad has settled in at West Cliff Hall and is enjoying the freshly cooked meals made daily by our talented chefs. Seeing your dads care notes online enables you to be reassured that he is well cared for and supported and doing well in his new home. We will pass on your kind words to the team at West Cliff Hall.
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Review from Sandra H (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had an amazing visit with my mother on 18th September and I brought along a friend too, we stayed and had lunch with mum and what a wonderful lunch it was too, restaurant quality, service warm and friendly to all the residents I was very impressed, my thanks to all staff at West cliff... mum enjoyed
every minute of us dining with her.... thank you
Reply from Repeka Taukei, Home Manager at West Cliff Hall Care HomeThank you for taking the time to write this review. It is wonderful to hear how much you enjoyed your visit with your mother which was made extra special, for both of you, by joining her for lunch. We are glad you enjoyed the meal, prepared by our wonderful chef and look forward to you joining us again. Your kind words will be passed on to the team at West Cliff Hall.
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Review from S C (Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All in all, my experience has been a very pleasant one.
Reply from Jenni Laffoley, Head of Marketing at West Cliff Hall Care HomeThank you for sharing your experience! We're delighted to hear that it's been such a pleasant one, and we look forward to continuing to make your time with us just as positive. Thanks for taking the time to leave a review
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Review from B H (Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my care especially as I can be a bit difficult.
Reply from Jenni Laffoley, r at West Cliff Hall Care HomeWe are so pleased you are happy with the level of care you receive. You're not difficult at all, you just keep us on our toes-and we wouldn't have it any other way. It's our pleasure to care for you and we thank you for your review.
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Review from P L (Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most important thing when I moved into the care home was that I felt safe. Having had several falls prior to moving in so this was important. I have a nice room which I enjoy. I am happy to call West Cliff Hall Care Home 'My home'
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care HomeThank you for taking the time to write this review. It is wonderful to hear how happy you are at West Cliff Hall and you feel safe and supported. It is heartwarming to know you feel at home at West Cliff Hall and you are enjoying your room. Your kind words will be passed on to the team.
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Review from Anne D (Wife of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers are helpful, friendly and not too busy when you need help. The residents are very clean and spacious with excellent views. The staff are also helpful and friendly, always have time to listen to you. When he was in his last home he was in his room most of the times, so got very depressed.
He is very happy at West Cliff.
Reply from lilly mcneill, Marketing Apprentice at West Cliff Hall Care HomeThank you so much for your lovely review. We're delighted to hear how happy your loved one is at West Cliff and that he's feeling more involved and supported. It means a lot to know our team is making a positive difference. We truly appreciate your feedback.
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Review from Lara J (Granddaughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my grandmother in law I have found the place very clean, very friendly and when I have visited her in the dining area the food looks excellent. She looks very happy and well in her self.
Reply from lilly mcneill, Marketing Apprentice at West Cliff Hall Care HomeWe appreciate you taking the time to share your experience. We're so pleased to hear your grandmother-in-law is happy and well. That's exactly what we strive for with every resident. It's wonderful that you've found the home clean, welcoming, and the food to a high standard during your visits. Your feedback means a lot to the whole team.
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Review from Coral P (Resident) assisted by family/friend published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved here last month. I did not want to come but now I am here I am enjoying it, making new friends being pampered in the salon. I love all the staff they are so caring and nice. The food is delicious and the activities are fun.
Reply from Jenni Laffoley, Marketing Manager at West Cliff Hall Care HomeThank you so much for your kind review. We're so pleased to hear that you've settled in well with us, especially after some initial reservations. It's wonderful to know you've made new friends, feel pampered and are enjoying the food and activities. Your feedback will mean a great deal to our team - they'll be delighted to hear it!
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Review from J G (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for a year and have found it excellent; The food is good, I have a big room now which I absolutely love, with 3 big windows that let the sun in.
The home is always clean and the staff are kind and efficient. The staff seem to be happy, which means the management is good. Overall, I
am happy here.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care HomeThank you for taking the time to write this review. We are pleased to hear how happy you are at West Cliff Hall and what an amazing room you have. Its great to know that the staff are always happy and friendly and efficient which must add to the homely feel at West Cliff Hall. We will pass on your kind words to the whole team.
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Review from J C (Friend of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Cliff Hall is a truly beautiful home. The building maybe be big but it's a home away from home straight away. From the minute you walk in the door you are welcomed and treated so well (a staff member in particular is fab!) The staff are friendly, the food is tasty and the activities on offer are
so much fun! The home is always so beautifully maintained and clean as well, which is obviously so important!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care HomeThank you for taking the time to write this review. It is wonderful to hear how happy you are with all aspects of WCH, from the warm welcome you receive to the activities programme and the freshly cooked meals by our wonderful chef and our dedicated housekeeping team. We will pass on your kind words to all the team, who will, no doubt, be very happy to hear that their hard work doesn't go unnoticed.
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Review from N B (Son of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Building lovely, staff cheerful and good facilities. Unfortunately my Stepfather was seriously let down though. Alarm bells rang 2 days in and met manager to discuss. Lots of encouraging words but sadly had to remove Dad 2 days later. Unable to maintain medication timings, unable to manage his safeguarding
or the person who was harassing him. They were advanced in their condition and should have been supervised. On raising our complaint it seemed management disregarded the seriousness of the problem or just didn't read our email.
Hope they've improved and hired more staff but I would urge anyone to caution before placing a loved one there.
Reply from Jenni Laffoley, Marketing Manager at West Cliff Hall Care HomeThank you for sharing your feedback. We take all concerns raised by families very seriously, and we are currently reviewing the matter. As your account of the situation differs from our records, this case has been referred for safeguarding, reported to the local authorities and is currently under investigation. As such are unable to comment further until a conclusion has been reached.We are committed to providing the highest standards of care, and we appreciate your patience as we await the findings. We are always very happy to meet with family members should you wish to discuss the matter further - please don't hesitate to contact us.Thank you again for your feedback.
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Review from A N (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very agitated and upset when she moved in but staff have been wonderful, patient and kind to me and mum. Things have settled well and I've been impressed by the professionalism of all staff. Nothing has been too much trouble.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care HomeIt is wonderful to hear how well your mum has settled into West Cliff Hall, especially after being anxious regarding the move in. Your kind words towards the team at West Cliff Hall will be passed on to them which will be very much appreciated.
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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for West Cliff Hall Care Home is calculated as follows: ( (308 Excellents x 5) + (17 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 347 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager Joined: 2014

My name is Repeka Taukei, and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey, and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.

Andreea

Andreea Onofrei

Job Title: Deputy Manager Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.

Frequently Asked Questions about West Cliff Hall Care Home

What types of Care is West Cliff Hall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Cliff Hall Care Home have?

There are 49 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at West Cliff Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Cliff Hall Care Home to the centre of Southampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Cliff Hall Care Home to verify any information. View our terms and conditions. West Cliff Hall Care Home has an Enhanced Service - more info.