Adult Day Care Centres

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Victoria Day Centre is a very welcoming place to all who attend. I always feel that when my father is at the day centre he is safe, well cared for. He always comes home in a joyous mood after his experience at this day centre due to the fact he is less isolated and mixing with a variety of people which he likes.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Victoria Day Centre is a very welcoming place to all who attend. I always feel that when my father is at the day centre he is safe, well cared for. He always comes home in a joyous mood after his experience at this day centre due to the fact he is less isolated and mixing with a variety of people which he likes.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum attends 3 days a week. She has bipolar disorder so can be a handful at home. Victoria House gives her week some structure, plenty of stimulus and gives my dad a well-needed break every week. The staff there are wonderful as they have so much patience. The service they provide is a real lifeline to my parents.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Good caring service, where my wife is very happy to go.

How likely would you be to recommend Victoria Day Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care facility. Mum is very happy there.

How likely would you be to recommend Victoria Day Centre? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

I enjoy attending the centre on two days per week as it enables me to have social contact, good company and a good meal in a friendly environment.

How likely would you be to recommend Denny Day Care Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Michelle Jay, Customer Care Team at Denny Day Care Centre responded to this review on 01 Dec 2016:

Thank you for your positive comments about Grays Fair Court - Day Care Centre Norwich. We're very pleased that you enjoy your time here and we look forward to seeing you again.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

Day Centre 5 days a week, excellent 100% satisfaction. Bath/shower on Monday's is great.

Would like to use the hairdresser and chiropodist.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Langdale Care Centre is a very well run care home. All the staff from management to cleaners are great, always ready to help and listen to any concerns. The home is always clean and tidy, there are activities going on every day for the residents to join in and the shows and entertainment are great and enjoyed by everyone. I would recommend Langdale Care Centre to anyone looking for a care home for their loved one.

How likely would you be to recommend Langdale Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife attended 4 days a week and she enjoyed to spent time there. The service is located in a beautiful building with a beautiful garden. They offered good quality meals and it was relatively clean. The staff are excellent and caring but lacking on organisation.

How likely would you be to recommend Barford Court? Neither Unlikely or Likely

Care / Support: Excellent

Staff: Excellent

Management: Poor

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I found the review interesting, helpful, informed and an opportunity to express my opinions and feelings about the care I receive in general. General place could do with cleaning and a facelift.

How likely would you be to recommend Grays Fair Court - Day Care Centre? Likely

Care / Support: Satisfactory

Staff: Excellent

Management: Poor

Facilities: Satisfactory

Cleanliness: Poor

Food & Drink: Poor

Activities: Poor

Safety / Security: Satisfactory

Value for Money: Poor

Overall Standard: Satisfactory

Treated with Dignity: Good

Age UK Norfolk, Customer Care Team at Grays Fair Court - Day Care Centre responded to this review on 16 Nov 2016:

Thank you for your feedback. We were pleased to hear that you felt our staff were excellent and graded being treated with dignity as good, however, we are sorry to hear that you were dissatisfied with other elements during your visit. Our care team will be in contact with you directly to discuss your concerns.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

As a carer of my husband who has vascular dementia I needed respite and my care worker suggested Grays Fair Court for day care which from one day a week was increased to three days weekly as my need increased. Both my husband and I have benefitted from attending the above venue, socially, bridged a gap that would have only partially have been filled through being "grounded" in old age! Instantaneous acceptance of other attenders and friendly staff make it a joy to look forward to each session.

How likely would you be to recommend Grays Fair Court - Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Day Care Centre responded to this review on 16 Nov 2016:

Thank you for the review. We really enjoyed looking after you at Grays Fair Court (Day Care Centre), Norwich and are so pleased to hear that you felt welcomed and enjoyed the social interaction. Your kind comments are appreciated by the staff and we hope to see you again soon.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

It's a good day out, people make me feel welcome. I've made friends and my carer is a very good carer and all staff are friendly and make me feel welcome.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband uses this service on a one day a week basis. He is always happy to go and in no hurry to leave at the end of the day. All activities are tailored to his hobbies and interests and he thoroughly enjoys it. He listens to lots of music, either CD's or videos of this favourite artists, playing musical instruments and has a game of catch with a rugby ball. Sometimes he has hand massages.

How likely would you be to recommend Holmesdale Day Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Until her death in July 2016, my daughter attended Portland Day Care for learning disabilities for 20 years. This is a centre where the staff work hard to ensure that every service user's needs are met, no matter how complex they may be. It is a happy caring environment. I wish my daughter could have had another 2 years there.

How likely would you be to recommend Portland Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been happily attending Foresters twice a week for a number of years. He is extremely contented there and looks forward to his visits. There is continuity of staff all of whom are very likeable, caring and attentive. Nothing is too much trouble for them.

How likely would you be to recommend Foresters Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The home provides a safe, supportive and caring environment. Our mother has settled in well and is happy, as are all the staff who work here. They treat residents with respect and as individuals, enabling them to flourish in an otherwise challenging world that dementia inevitably brings.

How likely would you be to recommend Fosse House Q Club? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Every Sensation is clean. The staff are very kind to me and my daughter. They let me know each day how she has been at the centre. All the service users like to have a chat (in their own way) and seem very happy.

How likely would you be to recommend Every Sensation? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

I have enjoyed my stay in The Limes I am treated with respect. I am accepted in The Limes as I am. I feel at home. I am liked and I am not judged. Staff make me feel good and valued. It is like a family.

How likely would you be to recommend The Limes Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I'm afraid my husband has no memory of his days in the Victoria Day Centre. He has been attending one day a week for about six weeks. I'm told that he is friendly, helpful and joins in the activities. He tells me he hates it and doesn't want to go. I am absolutely sure that he is well cared for and kindly treated. I have visited the centre and know that it is first class and would certainly recommend it to others with no hesitation whatsoever.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My husband attends The Limes Day Care in Kingswood. He has been attending for two years now. He has lost most of his speech and has limited comprehension now, so he cannot complete this review. He enjoys his time at The Limes and benefits from being with other service users. He enjoys singing and dancing and some artwork and occasional jig-saws, cake-making etc. He has grown very fond of all the carers and manager and he kisses their hands when he leaves to go home. So we are very pleased.

How likely would you be to recommend The Limes Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I always enjoy my visits to The Limes. I have made many friends among the staff and other service users.
I enjoy a range of activities and facilities. I feel safe and secure while at The Limes. Staff have helped me and my carer understand my condition.

How likely would you be to recommend The Limes Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived here for 2 1/2 years at Mapplewell Manor. I have a beautiful room and I can see the school through my window. I watch the children play everyday in the big field where people walk their dogs and I see horses too. The best thing I like about living here, is that I feel safe. It's a busy world out there and I don't like it. I enjoyed the lady who does my nails. She is very kind. My daughter twinkles every time she comes through the door and my other daughter enjoys coming to see me with the dog. I wish I could remember it's name.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived here for around 4 months. The staff that I know are very very good. They always answer my call. The carers now understand my problems. I can't do what I used to do and they understand me. I enjoy my food very much. I do eat rather a lot. I enjoy activities - I am a party man! The lady that does my nails is very kind and the lady who I have a massage with, who does my head, hands and arms, talks a lot. I hope I can stay here until God says otherwise.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived here for just over a year and I like it. My family live over the road and I can see their house through my window. This is a lovely place, everything about it is just right but I would rather be at home. The food is very good, I'm not a big eater but what I do have is lovely. I can have a cup of tea whenever I want one and that's the best. The staff are like my children and I like to be called Mother. My room is lovely and I like to nap there after my meals. Lovely people here and friends.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived at Mapplewell Manor for about 6 weeks. When I first arrived, I really enjoyed the change. A beautiful hotel as I thought. The staff are very kind. Lovely food but I think there are too many meal times. I am not used to eating so many meals. I only eat twice a day at home. Now weeks after coming to this home, my daughter has asked me if I would like to stay - my answer was yes! I love having company and the sound of music and laughter everywhere. I love going out on the bus with my friends. The staff take me out to see the animals and we have fun.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent