Adult Day Care Centres

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My husband is well stimulated when he attends the day centre. He is always greeted when he arrives and supported when he leaves. He always comes back happy and has no problem going. Staff are very welcoming when I arrive to collect him giving me an update on what he has done. Since my husband has been attending (January 2016). I have seen an improvement in his demeanour. my husband has vascular dementia due to a TIA and Parkinsonism's (involuntary spasms) also due to TIA.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have attended this day care for the past 3 and a half years. I go 3 days a week and would recommend it to anyone. The staff are excellent, they will do anything to help you without making you feel awkward. The centre is always very clean and has separate rooms for different activities, food is fresh everyday and there is a good choice provided by a chef. I am very happy to attend Bankview and look forward to my 3 days at this professionally run centre.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 05 Jul 2016:

Thank you for taking the time to leave a review about Bankview Day Care Centre. It is so good to know that you enjoy your days with us.

Facilities are excellent. This is a very well run service, operated by staff with very high standards.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I received this form at 3.30pm 15/6/16. Not knowing anything about this form at about 2pm I had phoned Runwood Homes to say how delighted I was with Victoria House. My husband has been there about 18 months. I looked at various day centres. This one shone. It was a very upsetting decision to make this move, but one I know am so pleased I did. The Manager makes the whole centre like a loving family, it is spotless, certainly not sterile with all the homely touches. The walls are covered in service user's artwork, regularly changed. Arrive early at home time and everyone is busy enjoying an activity. At mealtimes the Manager and staff are constantly vigilant. Everyone should be treated like this with all the loving care. I, like many, are so grateful. Thank you.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

This is an outstanding day care centre with an outstanding manager. The personal care cannot be faulted and I have nothing but praise for the staff.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been incredibly impressed by the excellent care provided at Victoria House. My mother absolutely loves going there not only because of the mental and physical stimulation, it provides but also because the staff are so incredibly kind and caring. I would especially like to mention the dedication to the cause shown by a very special woman who's cared deeply for all her patients. She has gone above and beyond the call of duty often and I can't say enough positive things about her.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Staff and management extremely helpful to mum and helpful to relatives.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

This is a very friendly homely place with happy staff and always helpful and do their best to give everyone a lovely day.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 01 Jul 2016:

Many thanks Allison for your review. Much appreciated and we love looking after your mother. Best wishes, Kate

Also clean and tidy with great carers/ drivers etc. Food is usually very nice and activities good.

How likely would you be to recommend Longview Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is very happy at Victoria House she loves going to see everyone. The food is good and the company is great. The staff are very attentive and friendly. Mum loves the manager.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

I have attended this day care for the past 3 and a half years. I go 3 days a week and would recommend it to anyone. The staff are excellent, they will do anything to help you without making you feel awkward. The centre is always very clean and has separate rooms for different activities, food is fresh everyday and there is a good choice provided by a chef. I am very happy to attend Bankview and look forward to my 3 days at this professionally run centre.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 05 Jul 2016:

Thank you for taking the time to leave a review about Bankview Day Care Centre. It is so good to know that you enjoy your days with us.

My wife has been attending Victoria House regularly for the peat 8 years during which time her dementia has advanced considerably. I have always found the staff and manager to be very caring and have coped excellently with her growing needs. She is at a stage now where she is unable to join in with many activities provided but staff do all they can to stimulate and occupy her. It is a great comfort to me to know she is being well cared for on the occasion she attended the day centre.

How likely would you be to recommend Victoria Day Centre? Extremely Unlikely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

The care home team are really nice and helpful. They look after the residents really well. They all do a great job.

How likely would you be to recommend Longview Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Day care only.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife has dementia and has been attending the Maplestead Day Centre in Halstead. She has received nothing but excellent care the three days a week she attends the centre.

How likely would you be to recommend Maplestead Day Care? Extremely Likely

Care / Support: Excellent

I received this form at 3.30pm 15/6/16. Not knowing anything about this form at about 2pm I had phoned Runwood Homes to say how delighted I was with Victoria House. My husband has been there about 18 months. I looked at various day centres. This one shone. It was a very upsetting decision to make this move, but one I know am so pleased I did. The Manager makes the whole centre like a loving family, it is spotless, certainly not sterile with all the homely touches. The walls are covered in service user's artwork, regularly changed. Arrive early at home time and everyone is busy enjoying an activity. At mealtimes the Manager and staff are constantly vigilant. Everyone should be treated like this with all the loving care. I, like many, are so grateful. Thank you.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the help and support my mum has received at Victoria Day Centre is excellent.

How likely would you be to recommend Victoria Day Centre? Likely

Care / Support: Excellent

Staff: Excellent

I have been incredibly impressed by the excellent care provided at Victoria House. My mother absolutely loves going there not only because of the mental and physical stimulation, it provides but also because the staff are so incredibly kind and caring. I would especially like to mention the dedication to the cause shown by a very special woman who's cared deeply for all her patients. She has gone above and beyond the call of duty often and I can't say enough positive things about her.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Swallows is such a lovely place to go for the day, the Staff will spend time with you and treat you like a normal person which goes a long way.
There are all types of people that go to the Swallows each one of us have different Disability but we all manage to get on with each other in fact l think we all help each other.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 25 Jun 2016:

Thank you so much Mark for your review. We love having you at the Swallows. Best wishes,
Kate

I enjoy my days at the day centre and have requested more.

How likely would you be to recommend Longview Day Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother started at the day centre back in September 2015 because she was isolated in her own home. Her time at the day centre is appreciated. She moans if they are late to pick her up, which is rare. She loves going and the staff are very friendly, helpful and she sees them as her extended family. They ensure the agenda is busy and encourage everyone to join in. Without this team my mother would have deteriorated, now she is as close to her old self as much as is mentally possible, and we see this as the perfect place for her.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

My wife has dementia and has been attending the Maplestead Day Centre in Halstead. She has received nothing but excellent care the three days a week she attends the centre.

How likely would you be to recommend Maplestead Day Care? Extremely Likely

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The Swallows is such a lovely place to go for the day, the Staff will spend time with you and treat you like a normal person which goes a long way.
There are all types of people that go to the Swallows each one of us have different Disability but we all manage to get on with each other in fact l think we all help each other.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 25 Jun 2016:

Thank you so much Mark for your review. We love having you at the Swallows. Best wishes,
Kate

My mother started at the day centre back in September 2015 because she was isolated in her own home. Her time at the day centre is appreciated. She moans if they are late to pick her up, which is rare. She loves going and the staff are very friendly, helpful and she sees them as her extended family. They ensure the agenda is busy and encourage everyone to join in. Without this team my mother would have deteriorated, now she is as close to her old self as much as is mentally possible, and we see this as the perfect place for her.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is very happy at Victoria House she loves going to see everyone. The food is good and the company is great. The staff are very attentive and friendly. Mum loves the manager.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Treated with Dignity: Excellent

Bankview is a lovely place to come to all of the staff are so caring and kind it's a pleasure to come here . There is a good menu and if you require something that's not on the menu you can request something else. I enjoy the activities and the entertainment Bankview is a well run place and everyone needs are catered for.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 14 Jun 2016:

Thanks Elspet for your kind words.

This is a very friendly homely place with happy staff and always helpful and do their best to give everyone a lovely day.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 01 Jul 2016:

Many thanks Allison for your review. Much appreciated and we love looking after your mother. Best wishes, Kate

My mother has attended the day centre for 2-3 years now. The care is really good and is looked after daily by the staff and management in a dignified way. Victoria House is a lovely day centre, clean and very well run.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife has been attending Victoria House regularly for the peat 8 years during which time her dementia has advanced considerably. I have always found the staff and manager to be very caring and have coped excellently with her growing needs. She is at a stage now where she is unable to join in with many activities provided but staff do all they can to stimulate and occupy her. It is a great comfort to me to know she is being well cared for on the occasion she attended the day centre.

How likely would you be to recommend Victoria Day Centre? Extremely Unlikely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I was impressed by the friendly efficiency of the staff. The atmosphere was welcoming and I felt no qualms at all about leaving my husband in their capable care. He enjoyed his days at Swallows and looked forward to his visits.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the help and support my mum has received at Victoria Day Centre is excellent.

How likely would you be to recommend Victoria Day Centre? Likely

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister enjoys three days a week at The Swallows and enjoys every single moment there. She hates to miss any days and I find this a great help. It enable my husband and myself to have some time to ourselves knowing she is in very safe hands.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband is very happy at Victoria House. It is all very clean and very friendly. He has been going there for a few years now and he loves it. The staff are all very good and supportive, just like one big family.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Victoria care centre was referred to us by a hospital in Watford when I developed diabetes and dementia. I attend three days a week and travel in the bus provided by the centre. They collect me approx 9.00am and deliver me back home at 4.00pm.

How likely would you be to recommend Victoria Day Centre? Likely

Care / Support: Satisfactory

Staff: Good

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Satisfactory

I come to The Swallows because the staff are so helpful and the clients are friendly. If you are upset the staff are there for you to help you feel better. You wouldn't get the standards anywhere else as you do there. Since I have been coming I have made lots of friends and am much more confident.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 28 Jun 2016:

Dear Marlene,

Many thanks for taking the time to send in a review and for the great feedback you have given. Best wishes, Kate