Adult Day Care Centres

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My mother started at the day centre back in September 2015 because she was isolated in her own home. Her time at the day centre is appreciated. She moans if they are late to pick her up, which is rare. She loves going and the staff are very friendly, helpful and she sees them as her extended family. They ensure the agenda is busy and encourage everyone to join in. Without this team my mother would have deteriorated, now she is as close to her old self as much as is mentally possible, and we see this as the perfect place for her.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

I come to The Swallows because the staff are so helpful and the clients are friendly. If you are upset the staff are there for you to help you feel better. You wouldn't get the standards anywhere else as you do there. Since I have been coming I have made lots of friends and am much more confident.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 28 Jun 2016:

Dear Marlene,

Many thanks for taking the time to send in a review and for the great feedback you have given. Best wishes, Kate

The Swallows is such a lovely place to go for the day, the Staff will spend time with you and treat you like a normal person which goes a long way.
There are all types of people that go to the Swallows each one of us have different Disability but we all manage to get on with each other in fact l think we all help each other.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 25 Jun 2016:

Thank you so much Mark for your review. We love having you at the Swallows. Best wishes,
Kate

My wife has dementia and has been attending the Maplestead Day Centre in Halstead. She has received nothing but excellent care the three days a week she attends the centre.

How likely would you be to recommend Maplestead Day Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has had excellent care during the years he has attended the Holybourne Day Centre. He has been extremely happy there and always looked forward to attending. The centre is very well managed by the Manager, and all staff have been most caring and helpful looking after my husband. Sadly my husband can no longer attend the centre due to declining health issues.

How likely would you be to recommend Holybourne Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

I have found the help and support my mum has received at Victoria Day Centre is excellent.

How likely would you be to recommend Victoria Day Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister enjoys three days a week at The Swallows and enjoys every single moment there. She hates to miss any days and I find this a great help. It enable my husband and myself to have some time to ourselves knowing she is in very safe hands.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

My mother has attended the day centre for 2-3 years now. The care is really good and is looked after daily by the staff and management in a dignified way. Victoria House isa a lovely day centre, clean and very well run.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are so caring, helpful and no job is too big.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 Jun 2016:

Thanks Alan for your kind words

My husband has been attending Pinelea Day Centre now for a year. He is very happy to go. The staff are really kind and attentive. Nothing is too much trouble for them. My husband has dementia and doesn't easily understand things but they have a lot of patience with him.l the food is remarkable and they have various entertainment and activities. This day centre is remarkable and staff outstanding.

How likely would you be to recommend Pinelea Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been attending Holybourne Day Centre since about October 2014 for one day a week until Jan this year- twice a week since then and we always enjoys his day there- I find that the staff are always friendly and helpful. There seems to be a relaxed welcoming atmosphere and their service is always efficient. Collection and return within the expected times etc- they have always been helpful in dealing with any changes in the times of his visits due to doctor, holidays etc.

How likely would you be to recommend Holybourne Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Bankview is a lovely place to come to all of the staff are so caring and kind it's a pleasure to come here . There is a good menu and if you require something that's not on the menu you can request something else. I enjoy the activities and the entertainment Bankview is a well run place and everyone needs are catered for.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 14 Jun 2016:

Thanks Elspet for your kind words.

On a first visit to Hazelmeir we were given a most warm welcome. The day centre has about 10 people attending and a very dedicated and professional team looking after them. The attendees are stimulated by quizzes, exercises, music and lots of quizzes, crafts and cooking. I believe they are also encouraged to do gardening. It is a very happy environment for people with dementia and the attendees are treated with respect, patience and understanding. My husband is very happy there and it also gives me a welcome break from caring in the knowledge that he is being well cared for.

How likely would you be to recommend Hazelmeir Day Centre? Extremely Likely

Care / Support: Excellent

My mother started at the day centre back in September 2015 because she was isolated in her own home. Her time at the day centre is appreciated. She moans if they are late to pick her up, which is rare. She loves going and the staff are very friendly, helpful and she sees them as her extended family. They ensure the agenda is busy and encourage everyone to join in. Without this team my mother would have deteriorated, now she is as close to her old self as much as is mentally possible, and we see this as the perfect place for her.

How likely would you be to recommend Victoria Day Centre? Extremely Likely

Treated with Dignity: Excellent

My husband found it very helpful and useful. He is very much engaged with the society. He is very happy with the service.

How likely would you be to recommend Holybourne Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I always enjoy my time spent at Hungerford House and they always make me feel valued. There is always a happy atmosphere in the day centre and I look forward to spending time there.

How likely would you be to recommend Hungerford House? Extremely Likely

Facilities: Good

Cleanliness: Good

Overall Standard: Good

I was impressed by the friendly efficiency of the staff. The atmosphere was welcoming and I felt no qualms at all about leaving my husband in their capable care. He enjoyed his days at Swallows and looked forward to his visits.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife visits Pinelea on 2 days per week. She looks forward to going because she has people to talk to, the staff are kind, pleasant and provide activities which appear to and are within the capabilities of people with dementia. Meals are provided at lunchtime and they are always well prepared and tasty. Snacks are provided mid-morning and afternoon. My wife enjoys her days at Pinelea and I can relax knowing she is being well cared for. She is collected in the morning and brought home in the afternoon which is a big help for me.

How likely would you be to recommend Pinelea Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

In my mams hour of need, Byker Lodge was fantastic.
Good communications, mam settled in and is now coming home after a 5 week stay,
all the staff were great. Family were all welcome and the food was of a great standard.

How likely would you be to recommend Byker Lodge Resource Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband who has vascular dementia, Parkinson's disease and is diabetic has been a day-care patient two days a week for 8 months. This has been a tremendous benefit to both of our lives, for his part mixing with other people, joining in with some of the many activities, also the personal care and attention he receives.
For myself I have peace of mind knowing I am leaving him with the manager and her kind and very caring staff, who treat him with respect and nothing is a problem for them. We look on them all now as friends.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 May 2016:

Thanks Nancy for your kind words.

My husband has had excellent care during the years he has attended the Holybourne Day Centre. He has been extremely happy there and always looked forward to attending. The centre is very well managed by the Manager, and all staff have been most caring and helpful looking after my husband. Sadly my husband can no longer attend the centre due to declining health issues.

How likely would you be to recommend Holybourne Day Centre? Extremely Likely

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The place is beautifully decorated. Meals, there is a wide variety nutritious great value and lovely presented. The support/carers are fantastic kind and you can confide in them at any time. Spotless in every way. Gentle exercises every morning, then quizzes, board games, crafts and plenty of activities and our choice what we want to do. Personal care discreetly carried out to perfection. Special treats, i.e parties, entertainment, sing songs and local artists visit. Hairdressers, manicures, pamper sessions. The best day care in the district. I tell everybody to come and see for yourself. Side rooms are available if you want to chill out in the peace and quiet. Bon Marche and studio club agents show us goods to buy.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 05 May 2016:

Thanks Margaret for your kind words.

My sister enjoys three days a week at The Swallows and enjoys every single moment there. She hates to miss any days and I find this a great help. It enable my husband and myself to have some time to ourselves knowing she is in very safe hands.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I came to the day centre twice a week, 6 hours each day. I have been coming three years. I do sewing and play cards/bingo and enjoy my activities. It gets me out of the house because I have disabilities I can't get out without the support of my friends and family. My day carer, she baths me and helps me with my daily duties and supports me in every way. I enjoy coming to see my friend here because I make them all laugh and I entertain them myself. Everybody misses me when I am not here. Mapplewell Manor is a big part of my social life and and I appreciate everything they do for me.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

My husband has been attending Holybourne Day Centre since about October 2014 for one day a week until Jan this year- twice a week since then and we always enjoys his day there- I find that the staff are always friendly and helpful. There seems to be a relaxed welcoming atmosphere and their service is always efficient. Collection and return within the expected times etc- they have always been helpful in dealing with any changes in the times of his visits due to doctor, holidays etc.

How likely would you be to recommend Holybourne Day Centre? Extremely Likely

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are so caring, helpful and no job is too big.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 Jun 2016:

Thanks Alan for your kind words

Always cheerful and welcoming, and happy to be flexible about attendance patterns changing. Really valuable being available for an early start and later finish than more services nearby. Keep it up!

How likely would you be to recommend Holybourne Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The place is beautifully decorated. Meals, there is a wide variety nutritious great value and lovely presented. The support/carers are fantastic kind and you can confide in them at any time. Spotless in every way. Gentle exercises every morning, then quizzes, board games, crafts and plenty of activities and our choice what we want to do. Personal care discreetly carried out to perfection. Special treats, i.e parties, entertainment, sing songs and local artists visit. Hairdressers, manicures, pamper sessions. The best day care in the district. I tell everybody to come and see for yourself. Side rooms are available if you want to chill out in the peace and quiet. Bon Marche and studio club agents show us goods to buy.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 05 May 2016:

Thanks Margaret for your kind words.

My husband who has vascular dementia, Parkinson's disease and is diabetic has been a day-care patient two days a week for 8 months. This has been a tremendous benefit to both of our lives, for his part mixing with other people, joining in with some of the many activities, also the personal care and attention he receives.
For myself I have peace of mind knowing I am leaving him with the manager and her kind and very caring staff, who treat him with respect and nothing is a problem for them. We look on them all now as friends.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 May 2016:

Thanks Nancy for your kind words.

On a first visit to Hazelmeir we were given a most warm welcome. The day centre has about 10 people attending and a very dedicated and professional team looking after them. The attendees are stimulated by quizzes, exercises, music and lots of quizzes, crafts and cooking. I believe they are also encouraged to do gardening. It is a very happy environment for people with dementia and the attendees are treated with respect, patience and understanding. My husband is very happy there and it also gives me a welcome break from caring in the knowledge that he is being well cared for.

How likely would you be to recommend Hazelmeir Day Centre? Extremely Likely

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I came to the day centre twice a week, 6 hours each day. I have been coming three years. I do sewing and play cards/bingo and enjoy my activities. It gets me out of the house because I have disabilities I can't get out without the support of my friends and family. My day carer, she baths me and helps me with my daily duties and supports me in every way. I enjoy coming to see my friend here because I make them all laugh and I entertain them myself. Everybody misses me when I am not here. Mapplewell Manor is a big part of my social life and and I appreciate everything they do for me.

How likely would you be to recommend Mapplewell Manor Senior Day Centre? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff at Holybourne Day Centre are a high quality of people. Professional, kind, very attentive to the patients they take care of. They inform about things that might occur, come always at the correct time. They call to save time for the patients to be ready. Very reliable in any possible change. Easy to contact the management.

How likely would you be to recommend Holybourne Day Centre? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

My wife visits Pinelea on 2 days per week. She looks forward to going because she has people to talk to, the staff are kind, pleasant and provide activities which appear to and are within the capabilities of people with dementia. Meals are provided at lunchtime and they are always well prepared and tasty. Snacks are provided mid-morning and afternoon. My wife enjoys her days at Pinelea and I can relax knowing she is being well cared for. She is collected in the morning and brought home in the afternoon which is a big help for me.

How likely would you be to recommend Pinelea Day Centre? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Minor points.
1) Transport to Bankview is poor. Temperature in bus is very low. Often at Bankview, both doors are left open.
2) Do we have to be seated 25 minutes before lunch is served?

How likely would you be to recommend Bankview Day Care Centre? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 09 May 2016:

Thank you for your comments Simon.

The bus transport is provided free of charge and we have offered you the option of taking a taxi, which you have declined.
Blankets are provided on the bus and have been offered to you to use.
Lunch is normally served within 15 minutes of our service users being seated, however, as you have mentioned this before, we always ensure your lunch is brought to you as soon as it is ready for you.

My wife is well looked after at the care centre, carers are very good at their job and also very nice people. I find that they are open and helpful and would go our of their way to oblige. Meals are very good quality and fulfilling to a high standard.

How likely would you be to recommend Bankview Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 29 Apr 2016:

Thanks Drew for your kind words.