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My mother has been at Dell Rose Court for nine months and loves it there. Her accommodation is ideal but she spends most of her time in the communal area with staff and other service users. The manager and staff are welcoming, friendly and helpful. I know my mum is in safe hands. Whenever I visit there are activities going on, which my mother is taken to and included in. The staff really seem to care, are on the ball. My mum is lucky to be there. Thanks

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 08 Dec 2015:

Thank you for your very kind words about Dell Rose Court and the team who work there.

The Methodist Housing with care I can highly recommend, there is 24 hour service with care staff including night cover. It is possible to have a cooked lunch each day in the bistro.
We have a fellowship service each Thursday evening, provision of various activities - such as knit and natter afternoons.
At special Christian events and entertainment, the staff can't do enough for us. I am very active at the church and attend and am able to live a independent lifestyle, but it is reassuring to know that if even I needed care it is there for me.

How likely would you be to recommend Southcroft? Extremely Likely

Care / Support: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

I have my own flat and a small patio garden which is lovely. Meals are provided but the quality is not always brilliant and there are various things I don't like, but I have a kitchen in my flat, so I can prepare my own meals if I choose.
The carers are wonderful, you can't grumble about any of them. No pets are allowed here and I very much miss having a cat or dog about to make a fuss of. I feel very secure in this home and am mainly very happy here.

How likely would you be to recommend Weavers Court? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found that the staff at Abbeyfield have exhibited very high standards of care, patience and kindness to my mum who was in their care at Regency Mews in Dringhouses York for just over 7 months. All the staff I came into contact with either by telephone, email or in person during this period were excellent and I have the highest regard for the very important yet demanding job that the staff there provided for my mum who became very poorly in the latter months.

How likely would you be to recommend Abbeyfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

I have been a resident in the above home since January 2015 and cannot speak highly enough of my experience. The staff are exceptionally kind and caring not only to residents but to each other. The apartments are spacious and well appointed and privacy, but the communal living area encouraged interaction with other residents and staff. Al my visitors are very impressed with the home and the friendliness of the staff.

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

I have received only kindness and efficient attention from all management and staff since I came here in October 2014. Care manager and care team have dealt very promptly with health queries, e.g nurse insisted in calling the doctor when she suspected DVT in my left leg, the doctor then called the ambulance and I was in Kent and Canterbury C.D unit for two days for many tests and two scans. Nurses at Miramar check on my leg regularly since I returned. Visitors comment the Miramar building and restaurant are like a five star hotel

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

My mother has been at Dell Rose Court for nine months and loves it there. Her accommodation is ideal but she spends most of her time in the communal area with staff and other service users. The manager and staff are welcoming, friendly and helpful. I know my mum is in safe hands. Whenever I visit there are activities going on, which my mother is taken to and included in. The staff really seem to care, are on the ball. My mum is lucky to be there. Thanks

How likely would you be to recommend Dell Rose Court? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 08 Dec 2015:

Thank you for your very kind words about Dell Rose Court and the team who work there.

I cannot fault the care that my dad received while he was there. All the staff are of the highest quality and he was treated with the utmost consideration and affection. My father was treated with dignity and respect by all the staff and the range of activities organised was absolutely wonderful. ALL those connected with Fulwood Court should be very proud of themselves and my family and I will always be eternally grateful.

How likely would you be to recommend Fulwood Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

I have been pleasantly surprised at the very high level of care shown by all the staff at Lloyd Court, not only in day to day supervision of medication and well being but also the emotionally sensitive support that has been given to me. Levels of cleanliness are excellent and I could not wish for a safer wet-room environment which allows me to shower in privacy and therefore dignity.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 Feb 2016:

Thank you for your kind and thoughtful comments about the care you're receiving at Lloyd Court.

The Methodist Housing with care I can highly recommend, there is 24 hour service with care staff including night cover. It is possible to have a cooked lunch each day in the bistro.
We have a fellowship service each Thursday evening, provision of various activities - such as knit and natter afternoons.
At special Christian events and entertainment, the staff can't do enough for us. I am very active at the church and attend and am able to live a independent lifestyle, but it is reassuring to know that if even I needed care it is there for me.

How likely would you be to recommend Southcroft? Extremely Likely

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

My mother stayed here for 2 weeks following a hip replacement operation. She is 89. Her stay was only 2 weeks before returning to her bungalow where she felt able to cope alone. The care and attention she was given were extremely good and staff were very quick to address any minor issues that we raised. Very happy to recommend and would have no hesitation staying myself!!

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

My grandmother moved to Lloyd Court in December and hasn't looked back since. The staff are so caring, friendly and helpful, nothing is too much trouble. The building is kept to a very high standard, immaculate grounds etc.
The management are amazing, very professional but also extremely approachable, all in all they have made a 95 year old lady very very happy, which in turn makes make me as her granddaughter very appreciative. The only downside is the food could improve, as it is a tad "school dinners".

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 03 Feb 2016:

Thank you for your lovely feedback about Lloyd Court, we're very pleased we have been able to support your grandmother. I will pass on your specific comments about the food to our Catering team.

Recent changes in my dads mobility and security on his feet have been difficult. The care home has helped in several ways. Paid for sky tv installation and provided a change to his room to ease the route to toilet and provided a pressure pad at the side of the bed to alert staff when he gets out of bed.

How likely would you be to recommend Auchlichan Retirement Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having spent 3 years researching residential retirement homes throughout Essex Alston Court stood out head and shoulders above the rest. The reason we chose Alston Court is the dedicated staff who are available 24 hours a day. The Manager and his staff keep a gentle eye of the residents noting any changes. The staff are able to feedback to family members which we have found very reassuring.

The property is approached via a lavender drive. The apartments are all a bit different to each other and thoughtfully planned for future wheelchair use. The residents' garden is lovely with wisteria archways which are delightful in spring. Alston Court also has a restaurant which has been a godsend for mother. The food is freshly prepared every day. Not only is she eating well for the first time in ages she is also socialising.

Highly recommend.

How likely would you be to recommend Alston Court? Extremely Likely

Care / Support: Excellent

My stay at The Beeches has been a real experience of care, kindness and love.
The staff have been helpful and giving all the time.
I'd look backward to my stay here with pleasure and wouldn't hesitate to come back if necessary.

How likely would you be to recommend Signature The Beeches? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Terryspring Court is an excellent day care social club facility for my elderly mother (she is 96) every Wednesday and Thursday. Plus the occasional day trips out. My mother has dementia and the day care provided is very supportive etc. The lunch is also very good.

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

I cannot fault the care that my dad received while he was there. All the staff are of the highest quality and he was treated with the utmost consideration and affection. My father was treated with dignity and respect by all the staff and the range of activities organised was absolutely wonderful. ALL those connected with Fulwood Court should be very proud of themselves and my family and I will always be eternally grateful.

How likely would you be to recommend Fulwood Court? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Clean, efficient home with friendly staff. Relief to know Mum has a call button for emergencies. She was proud to show me the dining room and next time I visit is keen for me to join her there for dinner. As her memory goes it is good to know she is being checked on regularly by staff, both nursing and non nursing.

How likely would you be to recommend Mayfields? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Having spent 3 years researching residential retirement homes throughout Essex Alston Court stood out head and shoulders above the rest. The reason we chose Alston Court is the dedicated staff who are available 24 hours a day. The Manager and his staff keep a gentle eye of the residents noting any changes. The staff are able to feedback to family members which we have found very reassuring.

The property is approached via a lavender drive. The apartments are all a bit different to each other and thoughtfully planned for future wheelchair use. The residents' garden is lovely with wisteria archways which are delightful in spring. Alston Court also has a restaurant which has been a godsend for mother. The food is freshly prepared every day. Not only is she eating well for the first time in ages she is also socialising.

Highly recommend.

How likely would you be to recommend Alston Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Pilgrims Court is really very pleasant and well designed. The staff are friendly and helpful.

How likely would you be to recommend Pilgrims Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My grandmother moved to Lloyd Court in December and hasn't looked back since. The staff are so caring, friendly and helpful, nothing is too much trouble. The building is kept to a very high standard, immaculate grounds etc.
The management are amazing, very professional but also extremely approachable, all in all they have made a 95 year old lady very very happy, which in turn makes make me as her granddaughter very appreciative. The only downside is the food could improve, as it is a tad "school dinners".

How likely would you be to recommend Lloyd Court? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 03 Feb 2016:

Thank you for your lovely feedback about Lloyd Court, we're very pleased we have been able to support your grandmother. I will pass on your specific comments about the food to our Catering team.

Before her recent decease my mum live at Barley Court for 3 years. She was 88 years old when she moved in and had increased mobility problems during her tenancy. The whole process of support planning and care delivery was handled with professionalism, compassion and sensitivity. The last few months of my mums life was difficult for her. I am forever indebted to the management and support staff they were wonderful, tender the way they supported and cared for by her. All you staff treated her kindly to the end, they showed my family enormous sensitivity and warmth.

How likely would you be to recommend Barley Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at Barley Court responded to this review on 04 Nov 2015:

Thank you for your kinds words about the care and support we provided to your mother at Barley Court and our condolences to you for your loss.

I have been pleasantly surprised at the very high level of care shown by all the staff at Lloyd Court, not only in day to day supervision of medication and well being but also the emotionally sensitive support that has been given to me. Levels of cleanliness are excellent and I could not wish for a safer wet-room environment which allows me to shower in privacy and therefore dignity.

How likely would you be to recommend Lloyd Court? Extremely Likely

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 Feb 2016:

Thank you for your kind and thoughtful comments about the care you're receiving at Lloyd Court.

I feel safe, as we have 24 hour care service cover. All the staff from the housing scheme manager down are friendly, cheerful and always ready to help residents. Social events are put on regularly. There is a bistro where residents for who are unable to get out. This service is from Monday to Saturday and occasionally on a Sunday. Because this is a Christian organisation we have a weekly fellowship with a speaker each Thursday evening. We also have a Chaplain who arranges a Sunday afternoon service once a month for people who cannot make it to church, there is a good relationship between all residents and staff.

How likely would you be to recommend Southcroft? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Having spent 3 years researching residential retirement homes throughout Essex Alston Court stood out head and shoulders above the rest. The reason we chose Alston Court is the dedicated staff who are available 24 hours a day. The Manager and his staff keep a gentle eye of the residents noting any changes. The staff are able to feedback to family members which we have found very reassuring.

The property is approached via a lavender drive. The apartments are all a bit different to each other and thoughtfully planned for future wheelchair use. The residents' garden is lovely with wisteria archways which are delightful in spring. Alston Court also has a restaurant which has been a godsend for mother. The food is freshly prepared every day. Not only is she eating well for the first time in ages she is also socialising.

Highly recommend.

How likely would you be to recommend Alston Court? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Before her recent decease my mum live at Barley Court for 3 years. She was 88 years old when she moved in and had increased mobility problems during her tenancy. The whole process of support planning and care delivery was handled with professionalism, compassion and sensitivity. The last few months of my mums life was difficult for her. I am forever indebted to the management and support staff they were wonderful, tender the way they supported and cared for by her. All you staff treated her kindly to the end, they showed my family enormous sensitivity and warmth.

How likely would you be to recommend Barley Court? Extremely Likely

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Barley Court responded to this review on 04 Nov 2015:

Thank you for your kinds words about the care and support we provided to your mother at Barley Court and our condolences to you for your loss.

Terryspring Court is an excellent day care social club facility for my elderly mother (she is 96) every Wednesday and Thursday. Plus the occasional day trips out. My mother has dementia and the day care provided is very supportive etc. The lunch is also very good.

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been a resident for 5 years and we couldn't want any more for my father. He has the ability to look after himself in the one bedroom bungalow but also has all the amenities to get involved and join in with all the activities. It has most certainly helped him as a person since the loss of his wife. I highly recommend this place.

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

I have received only kindness and efficient attention from all management and staff since I came here in October 2014. Care manager and care team have dealt very promptly with health queries, e.g nurse insisted in calling the doctor when she suspected DVT in my left leg, the doctor then called the ambulance and I was in Kent and Canterbury C.D unit for two days for many tests and two scans. Nurses at Miramar check on my leg regularly since I returned. Visitors comment the Miramar building and restaurant are like a five star hotel

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy living at Lloyd Court. The whole team are brilliant in every way. I like my flat and the facilities. Lovely and clean. Fantastic atmosphere. Everyone is happy.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 28 Sep 2015:

Thank you for your kind review of Lloyd Court, we're very pleased that you are settled and enjoying your flat.

My father has been a resident for 5 years and we couldn't want any more for my father. He has the ability to look after himself in the one bedroom bungalow but also has all the amenities to get involved and join in with all the activities. It has most certainly helped him as a person since the loss of his wife. I highly recommend this place.

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found that the staff at Abbeyfield have exhibited very high standards of care, patience and kindness to my mum who was in their care at Regency Mews in Dringhouses York for just over 7 months. All the staff I came into contact with either by telephone, email or in person during this period were excellent and I have the highest regard for the very important yet demanding job that the staff there provided for my mum who became very poorly in the latter months.

How likely would you be to recommend Abbeyfield House? Extremely Likely

Treated with Dignity: Excellent

Everyone seems happy, haven't had any complaints. A lovely place.

How likely would you be to recommend Lloyd Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 29 Oct 2015:

Thanks for your kind comments about Lloyd Court.

I am 90 years of age, I came from hospital with cancer, I knew Castle View well as they wonderfully looked after my husband for 3 + weeks before he died in March 2014. I have sold my property and intend to be here for the rest of my life. I have absolutely no complaints and find everyone friendly and welcoming. Our visitors are also treated with friendship.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

My mother moved into Lloyd Court 3 years ago, she is 93 years old. She is safe, secure well cared for and has a nourishing meal every day. The staff are always extremely helpful and always respond without delay to any requests made by family members. The building is welcoming, light and comfortable. My mother is very lucky to have secured a placement there.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 16 Sep 2015:

Dear Yolande, thank you for your lovely review of Lloyd Court. It is our pleasure to care for your mother.

I feel safe, as we have 24 hour care service cover. All the staff from the housing scheme manager down are friendly, cheerful and always ready to help residents. Social events are put on regularly. There is a bistro where residents for who are unable to get out. This service is from Monday to Saturday and occasionally on a Sunday. Because this is a Christian organisation we have a weekly fellowship with a speaker each Thursday evening. We also have a Chaplain who arranges a Sunday afternoon service once a month for people who cannot make it to church, there is a good relationship between all residents and staff.

How likely would you be to recommend Southcroft? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

I have recently moved in, but I really feel at home in my flat. All my friends are jealous I have a place here. The management team and the staff are very generous in their support. The environment is lovely and clean and very homely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 21 Sep 2015:

Thank you for your lovely review, we're pleased you've settled in so well.

I am 90 years of age, I came from hospital with cancer, I knew Castle View well as they wonderfully looked after my husband for 3 + weeks before he died in March 2014. I have sold my property and intend to be here for the rest of my life. I have absolutely no complaints and find everyone friendly and welcoming. Our visitors are also treated with friendship.

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the staff all very caring and pleasant. They are quick and efficient to respond to any emergency. My step mother is very happy living there and I am extremely pleased to know she is so well cared for. All residents are encouraged to be as independent as possible but have the assurance of support as necessary. The whole place is kept very clean and the grounds are lovely.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have recently moved in, but I really feel at home in my flat. All my friends are jealous I have a place here. The management team and the staff are very generous in their support. The environment is lovely and clean and very homely

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 21 Sep 2015:

Thank you for your lovely review, we're pleased you've settled in so well.