Extra Care Housing

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Latest Reviews Posted

I came here almost three years ago and I couldn't have found anywhere that suits me better. So far I have not needed any personal care but know there is caring staff around for emergencies. The staff here are friendly and our new manageress is extremely pleasant. Some of the residents complain about the lack of activities but this personally does not worry me. All in all a very pleasant place to live.

How likely would you be to recommend Florence Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would say they are on a par with anywhere else. It has been quiet so I can sleep. I've joined in the activities. The carers are friendly and helpful. I've made some friends while I've been here.

How likely would you be to recommend Barley Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, marketing manager at Barley Court responded to this review on 09 Sep 2016:

Thank you for your kind words about Barley Court.

A warm welcome. Very friendly, helpful staff. Good food and plenty of choice. Beautiful room with excellent facilities. Gorgeous grounds and relaxing setting. Took advantage of some pampering in the well-being centre. Aware of lack of chef and kitchen staff. They are having to cover, do extra shifts and even come in from holiday, but their work was still exemplary. "No trouble at all" was the response from the concierge 24/7 no matter what they were asked to do.

How likely would you be to recommend Nowton Court Village? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I have been a resident here since February 2014, although apprehensive at first I can honestly say this has been the best decision I could have made. Had I continued to live alone, I may not have bothered to get meals for myself. Here they are prepared for me and brought to me. For which I am very grateful. My health may have suffered without this service. I am becoming increasingly dependent and the staff here are very attentive and treat me with dignity and respect and importantly with good behaviour.

How likely would you be to recommend Weavers Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Weavers Court responded to this review on 09 Sep 2016:

Thanks for your kind words about the care and support you've received at Weavers Court.

Very special home - top of the range!
Great place to live - ratio of dementia far too high, but probably can't be helped.
Food needs perking up a bit! Terribly predictable, unsuitable for season.
Staff are really good, could do with a few more!

How likely would you be to recommend Pickering House? Don't know

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

We still cannot quite believe the truly outstanding quality of care received for mum at Belong Atherton during the precious few weeks of her life. Staff from the manager onwards recognised the care needed for an active, intelligent, witty woman who had just been told she had a handful of weeks to live. And how well those weeks were lived! Mum distilled all her life down to the most important things to her: her family, faith and the beauty of the world. The staff at Belong Atherton wrapped all their care and resources around that with the utmost respect. Mum was cossetted and her spirit honoured to her dying moments - as were her family for whom this restored belief in the kindness of strangers who became our Belong Atherton friends. Thank you always. I have already recommended this home.

How likely would you be to recommend Belong Atherton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Atherton responded to this review on 12 Sep 2016:

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.

We moved into this flat last July 2015 and settled in very quickly. The staff have always been very friendly and helpful, the home and furnishings are clean, well kept and they have gone out of their way to provide facilities for the residents to a very high standard. When we wanted to celebrate our Diamond Wedding Anniversary, they provided the use of the crystal room ballroom and greeted up to 50 guests into the building in a friendly and helpful manner. We are very grateful.

How likely would you be to recommend Granby Gardens? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Beautiful building and gardens, great atmosphere.
The staff are friendly, kind and knowledgeable
Good facilities.
Good food.

How likely would you be to recommend Nynehead Court & Mews? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My stay at Nowton Care was excellent and I would thoroughly recommend. It was lovely and all the staff were excellent.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are kind, caring, attentive and cheerful.
Activities - My mother enjoys going to knit and natter, film night and craft workshops, as well as going on trips out. Staff also organise parties for special occasions.
Building - lots of light. The back garden and patio area are well used on warm days.
Flat - The rooms are quite small, but they have a lot of light.

How likely would you be to recommend Southcroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle has been at Lloyd Court for 2 years and he loves it. As his life is now ending, visits were more distressing, especially as due to a family dispute, (with the family member in charge of my uncle) I was denied access. I can't thank the manager enough for resolving this issue quietly and with no fuss, enabling me to go along and have quality time with my uncle.
The team leaders were informed and I could therefore phone daily as well. I was ensured of times I could visit and enjoy quality time with my uncle. Any issues or just being upset - I could find staff to talk to or have a hug. It's meant a lot.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Aug 2016:

Hi Josie, thanks for your kind review about the care and support at Lloyd Court.

Have lived happily in Richmond Village since 2009 and, in that time, have recommended this establishment and consequent lifestyle to many people. The apartments are spacious and well appointed, there is a very efficient maintenance team to assist with any routine problems, hence peace of mind for residents. We have a restaurant and also a coffee shop which is an unofficial "meet and natter" venue for residents. The many and various activities, relevant to differing age groups and abilities, keep people happy and stimulated. Importantly, we have transport to GP surgeries, hospitals, dentists and of course shopping. The staff are friendly, helpful and caring and give the impression that we are one big happy family.

How likely would you be to recommend Richmond Northampton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Matthew Evans, Village Manager at Richmond Northampton responded to this review on 27 Jul 2016:

Thank you for your kind words Mrs M!

I think that the staff here are really nice and always help you with everything and anything you need; I am very happy at MyLife. I love my flat and love the location as it is easy for me to get to wherever I want to go.

How likely would you be to recommend MyLife Supported Living Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my mum receives is wonderful - also the extra friendship is so warm and wonderful. All the staff are brilliant (don't want to name names in case I forget someone!) The property is homely and cosy, wish every elderly person could have a home like this.

How likely would you be to recommend Benjamin Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Benjamin Court responded to this review on 28 Jun 2016:

Thank you for your lovely comments about the care that your mum receives at Benjamin Court.

Extremely pleased with overall standard of care and facilities. Perfect situation for my mother in the latter years of her life.

How likely would you be to recommend Burtons? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richmond Village staff are friendly and supportive and my Mum is very happy here.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Stanton Lodge are fantastic. Very caring and professional. They have lots of time for my mother who has dementia - always very patient and treat her with dignity. They are very patient and never speak down to her. If we require any extra help they provide it straight away. My father also has help from the staff. He is always encouraged to join in activities and they ensure he is not sitting in his flat for hours on end. This home is excellent and I can't praise the staff enough. My only concern is the state of the garden - but this is being worked on next week by volunteers.

How likely would you be to recommend Stanton Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall Edina Court is excellent in all respects. Which includes staff activities, services, grounds etc.

How likely would you be to recommend Edina Court/The Haven/Bramley Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

On the whole I like living here, at first I felt it was rather small. Now it's fine, some care has been excellent.
Any food provided here is good, some in Anjulita not good.
Having neuropathy I need a lot of help.

How likely would you be to recommend Ladyslaude Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Amanda Weir, Area Manager at Ladyslaude Court responded to this review on 22 Jun 2016:

Thank you for taking the time to feedback your experience of Ladyslaude Court. I am glad to hear that on the whole you enjoy living there. I am sorry to hear that you are not always satisfied with the food from Anjulita Court. I will ask our Hospitality Manager to speak with the residents at Ladyslaude for more detailed feedback regarding this element of our service. Your comments are appreciated.

The staff are very caring and friendly. Nothing is too much trouble. They are very focused on the residents needs.

How likely would you be to recommend Norah Bellot Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff/carers in my experience are caring and considerate to my mother who is a resident at the care home and suffers from dementia. They form genuine relationships with the residents and I have witnessed their compassion and care on many occasions which has always impressed me. The building, facilities and environment are always clean and I have never seen anything which would cause me concern and my mother has been in residence for excess of two years. In summery I would have no reservations in recommending both care and environment quality. Well don and thank you all!

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Oakes Court responded to this review on 13 Jun 2016:

Thank you for your kind words about the care and support given to your mother at Oakes Court.

A first class retirement home of some 60 flats set in extremely attractive grounds. All required facilities are there and it is well staffed with caring and understanding staff. Care is available dependent upon ones needs. An onsite restaurant is available with well varied menu (five star health and safety rating) Although named as Methodist Housing Association there is no need to be a Methodist, christian or any/none religion.

How likely would you be to recommend Edina Court/The Haven/Bramley Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy and lucky to live in Norah Bellot Court and as you read my remarks also I feel safe, night and day which is very important at my age.

How likely would you be to recommend Norah Bellot Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

During my son's review, my concerns and my opinions were listened to and resolved where needed. I felt very happy with all of the outcomes of the meeting. I feel that my son is very happy. All of the staff are very helpful and are focused on providing the best for my son.

How likely would you be to recommend MyLife Supported Living Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my nan at Oakley Court yesterday, as usual the building and grounds were clean and fresh. I took my nan to the restaurant at lunchtime where the food smelt lovely. If I were to suggest any improvements they would be to have quiet music playing in the restaurant and more activities in the communal area.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, marketing manager at Oakes Court responded to this review on 06 Jun 2016:

Thank you for your kind comments about Oaks Court. I have passed your comments about the restaurant and activities to the manager at the scheme.