Extra Care Housing

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My home which i have bought consists of bedroom, dining room/lounge, bedroom/toilet (built in wardrobe) with radiator is very comfortable with all my own furniture. Very good, continuous central heating (radiators). The staff are clean, well turned out and consistently respectful and helpful. They do all the cleaning, twice making and changing, laundry twice weekly, polishing, hoovering. We have good medical staff with plenty of wheelchairs and walking frames. The monthly medicine payment is on the high side- but it includes gas, electricity and water. Each room has a phone- payment by direct debit- as in community charge, good entertainment. I am happy here.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 09 Mar 2016:

Thank you for your review; we are always pleased when someone takes the time to do such a review or gives feedback on the services and faclities we offer here in the Village. We are delighted that you chose Richmond as your home and that you are happy here.

My mother (92 years old) arrived at the Miramar 2 weeks ago. She has settled in very well and has experienced kindness and patience from all the members of staff and already calls her new flat "home".
She enjoys the excellent food and loves watching television from her bed! I hope that in time she will venture out to mix with other residents and enjoy all the lovely facilities that The Miramar offers.

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Our father has been a resident in Pickering House whilst battling lung cancer and other health related conditions.
We have travelled from Australia and South America to support him through this time and have witnessed first hand the standard of care that has been nothing short of outstanding.
Manager leads her team by example offering compassion, kindness and support, not only to our dad, but to his wife and family.
Several family members have worked for many years in this industry but we have never witnessed such an high level of professional care with compassion and empathy that goes beyond the call of duty.
We would like to take this opportunity to thank them all the staff at Pickering House from the bottom of our hearts.
Dads journey is not yet completed but we can leave knowing he will be cared for with dignity and respect.

How likely would you be to recommend Pickering House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Since my mother moved here, I have met many of the care workers. Without exception, they have been courteous, friendly, and helpful. One female care worker was so kind and thoughtful that it moved my mother to tears! Staff morale is clearly very high. The stated aims of Oakes Court in its brochure are most definitely achieved. Actually, the pictures therein do not do justice to the facilities, which have to be seen to be appreciated. I was particularly impressed by the restaurant, especially by the fact that the tables have tablecloths and linen napkins, which are apparently changed daily! As for the food, my mum, who has dietary restrictions and is generally quite fussy about what she eats, said the meals are delicious. Praise indeed for the catering staff! My wife and I, along with my sister and her husband, have peace of mind, knowing that mum is in a safe, secure, and caring environment. Oakes Court truly lives up to its mission statement: "Dignity in everything we do."

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

richard smith, marketing manager at Oakes Court responded to this review on 04 Mar 2016:

Thank you for taking the time to write these kind words about the care your mother is receiving at Oakes Court. I will ensure your comments about the food are passed on to the kitchen team.

From the time of moving into Barley Court my mother was made to feel welcome. There was a friendly, family atmosphere and she felt happy and safe. The care team were so supportive and quick to respond to situations such as 'black dog' days as well as periods of illness.
Everyone was approachable and helpful, their presence was reassuring to both my mother and I. She was so happy and felt lucky to have such wonderful, caring people around her.

How likely would you be to recommend Barley Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Barley Court responded to this review on 16 Feb 2016:

Thank you for your kind words about the care your mother received at Barley Court.

My parents moved into Lloyd Court last summer and have been happy there. My father died two weeks ago and as he became more ill and frail, the staff went out of their way to ensure he did not have to move into hospital or hospice. Everyone at the care home is cheerful, professional and treat the residents with dignity and according to their wishes. The only improvement would be for the dining room to be open in the afternoons for teas, coffee etc.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 01 Mar 2016:

Thank you for your kind words about Lloyd Court and please accept our condolences on the loss of your father. I will pass on your comments about the dining room to the team.

My parents came to the Midlands from Norfolk. Really tough to move. As the only child I appreciated the support that McCarthy Stone offered with excellent Assisted Living facilities near to me when I was still working full time. The care they were offered was second to none. The staff were so supportive and well trained.
I could not recommend them more highly.

How likely would you be to recommend Poppy Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My grandmother moved to Lloyd Court in December and hasn't looked back since. The staff are so caring, friendly and helpful, nothing is too much trouble. The building is kept to a very high standard, immaculate grounds etc.
The management are amazing, very professional but also extremely approachable, all in all they have made a 95 year old lady very very happy, which in turn makes make me as her granddaughter very appreciative. The only downside is the food could improve, as it is a tad "school dinners".

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 03 Feb 2016:

Thank you for your lovely feedback about Lloyd Court, we're very pleased we have been able to support your grandmother. I will pass on your specific comments about the food to our Catering team.

Since my mother moved here, I have met many of the care workers. Without exception, they have been courteous, friendly, and helpful. One female care worker was so kind and thoughtful that it moved my mother to tears! Staff morale is clearly very high. The stated aims of Oakes Court in its brochure are most definitely achieved. Actually, the pictures therein do not do justice to the facilities, which have to be seen to be appreciated. I was particularly impressed by the restaurant, especially by the fact that the tables have tablecloths and linen napkins, which are apparently changed daily! As for the food, my mum, who has dietary restrictions and is generally quite fussy about what she eats, said the meals are delicious. Praise indeed for the catering staff! My wife and I, along with my sister and her husband, have peace of mind, knowing that mum is in a safe, secure, and caring environment. Oakes Court truly lives up to its mission statement: "Dignity in everything we do."

How likely would you be to recommend Oakes Court? Extremely Likely

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Oakes Court responded to this review on 04 Mar 2016:

Thank you for taking the time to write these kind words about the care your mother is receiving at Oakes Court. I will ensure your comments about the food are passed on to the kitchen team.

My home which i have bought consists of bedroom, dining room/lounge, bedroom/toilet (built in wardrobe) with radiator is very comfortable with all my own furniture. Very good, continuous central heating (radiators). The staff are clean, well turned out and consistently respectful and helpful. They do all the cleaning, twice making and changing, laundry twice weekly, polishing, hoovering. We have good medical staff with plenty of wheelchairs and walking frames. The monthly medicine payment is on the high side- but it includes gas, electricity and water. Each room has a phone- payment by direct debit- as in community charge, good entertainment. I am happy here.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 09 Mar 2016:

Thank you for your review; we are always pleased when someone takes the time to do such a review or gives feedback on the services and faclities we offer here in the Village. We are delighted that you chose Richmond as your home and that you are happy here.

I have found that the staff at Abbeyfield have exhibited very high standards of care, patience and kindness to my mum who was in their care at Regency Mews in Dringhouses York for just over 7 months. All the staff I came into contact with either by telephone, email or in person during this period were excellent and I have the highest regard for the very important yet demanding job that the staff there provided for my mum who became very poorly in the latter months.

How likely would you be to recommend Abbeyfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

All the staff have been so helpful sorting my mother's flat out for her to move into.

How likely would you be to recommend Barchester Bushey House Beaumont - Assisted/Independent Living Apartments? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I have been pleasantly surprised at the very high level of care shown by all the staff at Lloyd Court, not only in day to day supervision of medication and well being but also the emotionally sensitive support that has been given to me. Levels of cleanliness are excellent and I could not wish for a safer wet-room environment which allows me to shower in privacy and therefore dignity.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 Feb 2016:

Thank you for your kind and thoughtful comments about the care you're receiving at Lloyd Court.

Our father has been a resident in Pickering House whilst battling lung cancer and other health related conditions.
We have travelled from Australia and South America to support him through this time and have witnessed first hand the standard of care that has been nothing short of outstanding.
Manager leads her team by example offering compassion, kindness and support, not only to our dad, but to his wife and family.
Several family members have worked for many years in this industry but we have never witnessed such an high level of professional care with compassion and empathy that goes beyond the call of duty.
We would like to take this opportunity to thank them all the staff at Pickering House from the bottom of our hearts.
Dads journey is not yet completed but we can leave knowing he will be cared for with dignity and respect.

How likely would you be to recommend Pickering House? Extremely Likely

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have my own flat and a small patio garden which is lovely. Meals are provided but the quality is not always brilliant and there are various things I don't like, but I have a kitchen in my flat, so I can prepare my own meals if I choose.
The carers are wonderful, you can't grumble about any of them. No pets are allowed here and I very much miss having a cat or dog about to make a fuss of. I feel very secure in this home and am mainly very happy here.

How likely would you be to recommend Weavers Court? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Having seen the staff and the way the patients are generally around the place during my visits. all I can really say is well done to all there. The attention to detail was impeccable and the attention seen given to the residents was top class. Well done all. Would also say our support worker is top dollar in our eyes. The residents are never in a position to feel ignored as the staff speak to them often about their needs and the fun moments are created by them and their bowling sessions :) . Well done all and thank you for looking after my Mother in Law.

How likely would you be to recommend Durham House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

My grandmother moved to Lloyd Court in December and hasn't looked back since. The staff are so caring, friendly and helpful, nothing is too much trouble. The building is kept to a very high standard, immaculate grounds etc.
The management are amazing, very professional but also extremely approachable, all in all they have made a 95 year old lady very very happy, which in turn makes make me as her granddaughter very appreciative. The only downside is the food could improve, as it is a tad "school dinners".

How likely would you be to recommend Lloyd Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 03 Feb 2016:

Thank you for your lovely feedback about Lloyd Court, we're very pleased we have been able to support your grandmother. I will pass on your specific comments about the food to our Catering team.

From the time of moving into Barley Court my mother was made to feel welcome. There was a friendly, family atmosphere and she felt happy and safe. The care team were so supportive and quick to respond to situations such as 'black dog' days as well as periods of illness.
Everyone was approachable and helpful, their presence was reassuring to both my mother and I. She was so happy and felt lucky to have such wonderful, caring people around her.

How likely would you be to recommend Barley Court? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Barley Court responded to this review on 16 Feb 2016:

Thank you for your kind words about the care your mother received at Barley Court.

I have been a resident in the above home since January 2015 and cannot speak highly enough of my experience. The staff are exceptionally kind and caring not only to residents but to each other. The apartments are spacious and well appointed and privacy, but the communal living area encouraged interaction with other residents and staff. Al my visitors are very impressed with the home and the friendliness of the staff.

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

My parents moved into Lloyd Court last summer and have been happy there. My father died two weeks ago and as he became more ill and frail, the staff went out of their way to ensure he did not have to move into hospital or hospice. Everyone at the care home is cheerful, professional and treat the residents with dignity and according to their wishes. The only improvement would be for the dining room to be open in the afternoons for teas, coffee etc.

How likely would you be to recommend Lloyd Court? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 01 Mar 2016:

Thank you for your kind words about Lloyd Court and please accept our condolences on the loss of your father. I will pass on your comments about the dining room to the team.

My mother has been at Dell Rose Court for nine months and loves it there. Her accommodation is ideal but she spends most of her time in the communal area with staff and other service users. The manager and staff are welcoming, friendly and helpful. I know my mum is in safe hands. Whenever I visit there are activities going on, which my mother is taken to and included in. The staff really seem to care, are on the ball. My mum is lucky to be there. Thanks

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 08 Dec 2015:

Thank you for your very kind words about Dell Rose Court and the team who work there.

The Methodist Housing with care I can highly recommend, there is 24 hour service with care staff including night cover. It is possible to have a cooked lunch each day in the bistro.
We have a fellowship service each Thursday evening, provision of various activities - such as knit and natter afternoons.
At special Christian events and entertainment, the staff can't do enough for us. I am very active at the church and attend and am able to live a independent lifestyle, but it is reassuring to know that if even I needed care it is there for me.

How likely would you be to recommend Southcroft? Extremely Likely

Care / Support: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

I have been pleasantly surprised at the very high level of care shown by all the staff at Lloyd Court, not only in day to day supervision of medication and well being but also the emotionally sensitive support that has been given to me. Levels of cleanliness are excellent and I could not wish for a safer wet-room environment which allows me to shower in privacy and therefore dignity.

How likely would you be to recommend Lloyd Court? Extremely Likely

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 Feb 2016:

Thank you for your kind and thoughtful comments about the care you're receiving at Lloyd Court.

I feel safe, as we have 24 hour care service cover. All the staff from the housing scheme manager down are friendly, cheerful and always ready to help residents. Social events are put on regularly. There is a bistro where residents for who are unable to get out. This service is from Monday to Saturday and occasionally on a Sunday. Because this is a Christian organisation we have a weekly fellowship with a speaker each Thursday evening. We also have a Chaplain who arranges a Sunday afternoon service once a month for people who cannot make it to church, there is a good relationship between all residents and staff.

How likely would you be to recommend Southcroft? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Having seen the staff and the way the patients are generally around the place during my visits. all I can really say is well done to all there. The attention to detail was impeccable and the attention seen given to the residents was top class. Well done all. Would also say our support worker is top dollar in our eyes. The residents are never in a position to feel ignored as the staff speak to them often about their needs and the fun moments are created by them and their bowling sessions :) . Well done all and thank you for looking after my Mother in Law.

How likely would you be to recommend Durham House? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Good

I have received only kindness and efficient attention from all management and staff since I came here in October 2014. Care manager and care team have dealt very promptly with health queries, e.g nurse insisted in calling the doctor when she suspected DVT in my left leg, the doctor then called the ambulance and I was in Kent and Canterbury C.D unit for two days for many tests and two scans. Nurses at Miramar check on my leg regularly since I returned. Visitors comment the Miramar building and restaurant are like a five star hotel

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

My grandmother moved to Lloyd Court in December and hasn't looked back since. The staff are so caring, friendly and helpful, nothing is too much trouble. The building is kept to a very high standard, immaculate grounds etc.
The management are amazing, very professional but also extremely approachable, all in all they have made a 95 year old lady very very happy, which in turn makes make me as her granddaughter very appreciative. The only downside is the food could improve, as it is a tad "school dinners".

How likely would you be to recommend Lloyd Court? Extremely Likely

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 03 Feb 2016:

Thank you for your lovely feedback about Lloyd Court, we're very pleased we have been able to support your grandmother. I will pass on your specific comments about the food to our Catering team.

Before her recent decease my mum live at Barley Court for 3 years. She was 88 years old when she moved in and had increased mobility problems during her tenancy. The whole process of support planning and care delivery was handled with professionalism, compassion and sensitivity. The last few months of my mums life was difficult for her. I am forever indebted to the management and support staff they were wonderful, tender the way they supported and cared for by her. All you staff treated her kindly to the end, they showed my family enormous sensitivity and warmth.

How likely would you be to recommend Barley Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Richard Smith, Marketing Manager at Barley Court responded to this review on 04 Nov 2015:

Thank you for your kinds words about the care and support we provided to your mother at Barley Court and our condolences to you for your loss.

I have found that the staff at Abbeyfield have exhibited very high standards of care, patience and kindness to my mum who was in their care at Regency Mews in Dringhouses York for just over 7 months. All the staff I came into contact with either by telephone, email or in person during this period were excellent and I have the highest regard for the very important yet demanding job that the staff there provided for my mum who became very poorly in the latter months.

How likely would you be to recommend Abbeyfield House? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everyone seems happy, haven't had any complaints. A lovely place.

How likely would you be to recommend Lloyd Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 29 Oct 2015:

Thanks for your kind comments about Lloyd Court.

I have my own flat and a small patio garden which is lovely. Meals are provided but the quality is not always brilliant and there are various things I don't like, but I have a kitchen in my flat, so I can prepare my own meals if I choose.
The carers are wonderful, you can't grumble about any of them. No pets are allowed here and I very much miss having a cat or dog about to make a fuss of. I feel very secure in this home and am mainly very happy here.

How likely would you be to recommend Weavers Court? Likely

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My stay at The Beeches has been a real experience of care, kindness and love.
The staff have been helpful and giving all the time.
I'd look backward to my stay here with pleasure and wouldn't hesitate to come back if necessary.

How likely would you be to recommend Signature The Beeches? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

My mother has been at Dell Rose Court for nine months and loves it there. Her accommodation is ideal but she spends most of her time in the communal area with staff and other service users. The manager and staff are welcoming, friendly and helpful. I know my mum is in safe hands. Whenever I visit there are activities going on, which my mother is taken to and included in. The staff really seem to care, are on the ball. My mum is lucky to be there. Thanks

How likely would you be to recommend Dell Rose Court? Extremely Likely

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 08 Dec 2015:

Thank you for your very kind words about Dell Rose Court and the team who work there.

I cannot fault the care that my dad received while he was there. All the staff are of the highest quality and he was treated with the utmost consideration and affection. My father was treated with dignity and respect by all the staff and the range of activities organised was absolutely wonderful. ALL those connected with Fulwood Court should be very proud of themselves and my family and I will always be eternally grateful.

How likely would you be to recommend Fulwood Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

I have been a resident in the above home since January 2015 and cannot speak highly enough of my experience. The staff are exceptionally kind and caring not only to residents but to each other. The apartments are spacious and well appointed and privacy, but the communal living area encouraged interaction with other residents and staff. Al my visitors are very impressed with the home and the friendliness of the staff.

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Overall Standard: Excellent

Treated with Dignity: Good

Recent changes in my dads mobility and security on his feet have been difficult. The care home has helped in several ways. Paid for sky tv installation and provided a change to his room to ease the route to toilet and provided a pressure pad at the side of the bed to alert staff when he gets out of bed.

How likely would you be to recommend Auchlochan Retirement Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel safe, as we have 24 hour care service cover. All the staff from the housing scheme manager down are friendly, cheerful and always ready to help residents. Social events are put on regularly. There is a bistro where residents for who are unable to get out. This service is from Monday to Saturday and occasionally on a Sunday. Because this is a Christian organisation we have a weekly fellowship with a speaker each Thursday evening. We also have a Chaplain who arranges a Sunday afternoon service once a month for people who cannot make it to church, there is a good relationship between all residents and staff.

How likely would you be to recommend Southcroft? Extremely Likely

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My stay at The Beeches has been a real experience of care, kindness and love.
The staff have been helpful and giving all the time.
I'd look backward to my stay here with pleasure and wouldn't hesitate to come back if necessary.

How likely would you be to recommend Signature The Beeches? Extremely Likely

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Before her recent decease my mum live at Barley Court for 3 years. She was 88 years old when she moved in and had increased mobility problems during her tenancy. The whole process of support planning and care delivery was handled with professionalism, compassion and sensitivity. The last few months of my mums life was difficult for her. I am forever indebted to the management and support staff they were wonderful, tender the way they supported and cared for by her. All you staff treated her kindly to the end, they showed my family enormous sensitivity and warmth.

How likely would you be to recommend Barley Court? Extremely Likely

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Barley Court responded to this review on 04 Nov 2015:

Thank you for your kinds words about the care and support we provided to your mother at Barley Court and our condolences to you for your loss.

The Methodist Housing with care I can highly recommend, there is 24 hour service with care staff including night cover. It is possible to have a cooked lunch each day in the bistro.
We have a fellowship service each Thursday evening, provision of various activities - such as knit and natter afternoons.
At special Christian events and entertainment, the staff can't do enough for us. I am very active at the church and attend and am able to live a independent lifestyle, but it is reassuring to know that if even I needed care it is there for me.

How likely would you be to recommend Southcroft? Extremely Likely

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

My mother stayed here for 2 weeks following a hip replacement operation. She is 89. Her stay was only 2 weeks before returning to her bungalow where she felt able to cope alone. The care and attention she was given were extremely good and staff were very quick to address any minor issues that we raised. Very happy to recommend and would have no hesitation staying myself!!

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Everyone seems happy, haven't had any complaints. A lovely place.

How likely would you be to recommend Lloyd Court? Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 29 Oct 2015:

Thanks for your kind comments about Lloyd Court.

I cannot fault the care that my dad received while he was there. All the staff are of the highest quality and he was treated with the utmost consideration and affection. My father was treated with dignity and respect by all the staff and the range of activities organised was absolutely wonderful. ALL those connected with Fulwood Court should be very proud of themselves and my family and I will always be eternally grateful.

How likely would you be to recommend Fulwood Court? Extremely Likely

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have received only kindness and efficient attention from all management and staff since I came here in October 2014. Care manager and care team have dealt very promptly with health queries, e.g nurse insisted in calling the doctor when she suspected DVT in my left leg, the doctor then called the ambulance and I was in Kent and Canterbury C.D unit for two days for many tests and two scans. Nurses at Miramar check on my leg regularly since I returned. Visitors comment the Miramar building and restaurant are like a five star hotel

How likely would you be to recommend Signature Miramar Care Home? Extremely Likely

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy living at Lloyd Court. The whole team are brilliant in every way. I like my flat and the facilities. Lovely and clean. Fantastic atmosphere. Everyone is happy.

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 28 Sep 2015:

Thank you for your kind review of Lloyd Court, we're very pleased that you are settled and enjoying your flat.