Extra Care Housing

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Since visiting the care home prior to my mother moving in, the staff at all levels have been more than friendly. I would even go so far to say that they go beyond their duty to ensure my mother is happy, comfortable and safe. When I go to visit, the carers always fill me in on what mother has been up to and if she has been a little down. I shall be considering this home for myself when my time comes and I would gladly rate it a 10/10.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Nicola Gibson, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 02 Dec 2016:

Thank you for your positive comments about Grays Fair Court Housing with Extra Care Norwich, which are always appreciated by our staff. We are really pleased to hear that you are happy with the service you mother received from us and that she feels comfortable and safe.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

All staff are very helpful at all times. Their catering, however, is very disappointing. I think they would benefit from a new chef.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Poor

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Nicola Gibson, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 02 Dec 2016:

Thank you for your feedback and positive comments about our staff, which is always appreciated. We are sorry to hear that you are dissatisfied with the food. Our care team will be in contact with you directly to discuss your concerns.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

My mum moved into here a week ago and is settling in nicely. The care she is receiving is excellent as are her surroundings.

How likely would you be to recommend Gledhow Christian Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sarah Ibrahim, Home Manager at Gledhow Christian Care Home responded to this review on 22 Nov 2016:

Thank you so much, Lynn, for taking the time to complete this lovely review of your initial impressions of the home. We are enjoying getting to know you all. We are thrilled you have agreed to join our Quality Circle in the home to review, reflect and improve. We will also embrace getting to know you more as time progresses.

I stayed for a period of 5 weeks for convalescence following a major operation. The room I had was a very good size with an adjustable bed, reclining chair, T.V, tea making facilities, and a modern en-suite with a wet room all of which was extremely comfortable. The staff were very attentive, courteous and friendly and nothing was too much trouble. Unfortunately, the food was not 5* standard due to the fact that they were between chefs and there was no choice of main courses at lunchtime. However, the staff who had to cover served up tasty meals, and if you couldn't eat what was on the menu they would make you an alternative. Meals could be taken in your room if preferred.
I had a very pleasant stay in wonderful, peaceful surroundings which certainly made me have a speedy recovery. I also availed myself of the facilities of the Heritage Well Being Centre, manned by very friendly girls.
Regular activities were provided but I only went to one session of Chair Tai Chi. I wished I had gone to more.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I think it is 100%. All staff are excellent, carers kind and always help where needed. Each day I have regular visits to ensure all is ok and care needs attended to. I would recommend anyone to live at Lloyd Court. I am very happy living at Lloyd Court. This is my home.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, marketing manager at Lloyd Court responded to this review on 22 Nov 2016:

Thank you so much for your kind words about the care you are receiving at Lloyd Court.

I find that all the staff at Tudor Grange are very kind and helpful.

How likely would you be to recommend Tudor Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother settled in very quickly. She loves her flat. Management and staff are professional and caring. The building is sound. The only negative comment is the lack of group activities, although with the new manager this seems to be improving.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been living at Dell Rose Court for over three years. The care and kindness have been exceptional she has always been treated with dignity and respect and given autonomy to live her life in the way she chose too. In the last few weeks, my mum has received the best end of life care that anyone would wish for and us a family received wonderful support to help her through her final days.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Dell Rose Court responded to this review on 09 Nov 2016:

Thank you for your kind words about the care and support that your mum, you and your family have received from Dell Rose Court.

It is excellent here, meeting nice people and the food is great. The entertainment is good and I feel that this is my second home. I know that at the press of a button, someone is there. Overall, I feel really safe.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 16 Nov 2016:

Thank you so much for your kind words, we will pass your kind words on to the care team. We are so pleased to hear that you enjoy staying with us at Grays Fair Court (Housing with Extra Care) Norwich, and that you feel safe and enjoy the entertainment and food.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

The home is wonderful and everything and more than we expected. Possibly bit more room in living area with a bit of storage, but no real problem.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 25 Oct 2016:

Thank you for your kind words about the care and support received at Lloyd Court.

The care at Alexandra Court, part of the Sir Josiah Mason Trust, provided loving care to my mother during the last weeks of her life. That went way beyond what they were contractually obliged to offer. I am enormously grateful to them.

How likely would you be to recommend Alexandra Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I frequently visit unannounced and find the staff welcoming and friendly. My (step)Mother-in-Law is always clean and comfortable. Lately, we usually stay in her room together; my visits last about an hour and it is normal for one or two staff to look in on us during that time.
In the past we have walked in the garden or to a sitting room but as my Mother-in-Law's condition has deteriorated, this has proved more difficult. She is usually happy and rarely complains about her care. If she does it's usually that she is too hot at night or that she has had to wait for attention. It is her choice not to attend/take part in activities so frequently now.

How likely would you be to recommend Abbey View Cottages? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Good

Feel I am looking after and cared for well. I enjoy the food being provided. I don't have to worry about things anymore.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 10 Oct 2016:

Thank you for your kinds words about your care at Lloyd Court.

Pickering House is an exceptional place. My mother has been nurtured- cossetted even- since she went there for a respite stay twenty months ago and decided never to leave! The staff from room cleaners and cooks right through to senior nurses and the home's manager are caring and dedicated. My mother has had an excellent standard of care and enjoys the comfort and atmosphere immensely. Pickering House is expertly designed and is surrounded by lawns and trees. It offers a real welcome to visitors and residents alike- highly recommend.

How likely would you be to recommend Pickering House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been supported into Supported housing with care this summer. It was a big decision for her and not all family members were supportive at first. However, the management team have helped mum by answering all of her questions and putting her at ease. Staff have been friendly and courteous at all times. Mum now has good support with medication she is eating well and she is becoming more sociable again because she has company again and people to spend time with if she wishes. Thank you.

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Richard smith, Marketing manager at St Augustine's Place responded to this review on 06 Oct 2016:

Thank you for your kind words about the team at St Augustines, and also about how well your mother has settled in.

Excellent care provided to my mother- very caring attitude from staff to us her family, reassuring that she is being well looked after and she is happy, relaxed and contented. Staff always available to talk to by telephone and appear to go the extra mile to make my mother feel at home- e.g. providing a birthday cake etc to celebrate her birthday when family unable to be with her on the day.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 04 Oct 2016:

Thank you for your kind words about the care your mother receives at Lloyd Court.

I came here almost three years ago and I couldn't have found anywhere that suits me better. So far I have not needed any personal care but know there is caring staff around for emergencies. The staff here are friendly and our new manageress is extremely pleasant. Some of the residents complain about the lack of activities but this personally does not worry me. All in all a very pleasant place to live.

How likely would you be to recommend Florence Court? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would say they are on a par with anywhere else. It has been quiet so I can sleep. I've joined in the activities. The carers are friendly and helpful. I've made some friends while I've been here.

How likely would you be to recommend Barley Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, marketing manager at Barley Court responded to this review on 09 Sep 2016:

Thank you for your kind words about Barley Court.

A warm welcome. Very friendly, helpful staff. Good food and plenty of choice. Beautiful room with excellent facilities. Gorgeous grounds and relaxing setting. Took advantage of some pampering in the well-being centre. Aware of lack of chef and kitchen staff. They are having to cover, do extra shifts and even come in from holiday, but their work was still exemplary. "No trouble at all" was the response from the concierge 24/7 no matter what they were asked to do.

How likely would you be to recommend Nowton Court Village? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I have been a resident here since February 2014, although apprehensive at first I can honestly say this has been the best decision I could have made. Had I continued to live alone, I may not have bothered to get meals for myself. Here they are prepared for me and brought to me. For which I am very grateful. My health may have suffered without this service. I am becoming increasingly dependent and the staff here are very attentive and treat me with dignity and respect and importantly with good behaviour.

How likely would you be to recommend Weavers Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Weavers Court responded to this review on 09 Sep 2016:

Thanks for your kind words about the care and support you've received at Weavers Court.

Very special home - top of the range!
Great place to live - ratio of dementia far too high, but probably can't be helped.
Food needs perking up a bit! Terribly predictable, unsuitable for season.
Staff are really good, could do with a few more!

How likely would you be to recommend Pickering House? Don't know

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

We still cannot quite believe the truly outstanding quality of care received for mum at Belong Atherton during the precious few weeks of her life. Staff from the manager onwards recognised the care needed for an active, intelligent, witty woman who had just been told she had a handful of weeks to live. And how well those weeks were lived! Mum distilled all her life down to the most important things to her: her family, faith and the beauty of the world. The staff at Belong Atherton wrapped all their care and resources around that with the utmost respect. Mum was cossetted and her spirit honoured to her dying moments - as were her family for whom this restored belief in the kindness of strangers who became our Belong Atherton friends. Thank you always. I have already recommended this home.

How likely would you be to recommend Belong Atherton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Atherton responded to this review on 12 Sep 2016:

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.

We moved into this flat last July 2015 and settled in very quickly. The staff have always been very friendly and helpful, the home and furnishings are clean, well kept and they have gone out of their way to provide facilities for the residents to a very high standard. When we wanted to celebrate our Diamond Wedding Anniversary, they provided the use of the crystal room ballroom and greeted up to 50 guests into the building in a friendly and helpful manner. We are very grateful.

How likely would you be to recommend Granby Gardens? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Beautiful building and gardens, great atmosphere.
The staff are friendly, kind and knowledgeable
Good facilities.
Good food.

How likely would you be to recommend Nynehead Court & Mews? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My stay at Nowton Care was excellent and I would thoroughly recommend. It was lovely and all the staff were excellent.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent