Extra Care Housing

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We moved into this flat last July 2015 and settled in very quickly. The staff have always been very friendly and helpful, the home and furnishings are clean, well kept and they have gone out of their way to provide facilities for the residents to a very high standard. When we wanted to celebrate our Diamond Wedding Anniversary, they provided the use of the crystal room ballroom and greeted up to 50 guests into the building in a friendly and helpful manner. We are very grateful.

How likely would you be to recommend Granby Gardens? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The so-called supper club is terrible. The food is bad and it is really a chance by the manager to make more profit at our expense. Also, there is always background music with pop music which few people want. Most prefer classical music.

How likely would you be to recommend Richmond Letcombe Regis? Extremely Unlikely

Care / Support: Poor

Staff: Poor

Management: Poor

Rooms: Poor

Overall Standard: Poor

Treated with Dignity: Poor

My uncle has been at Lloyd Court for 2 years and he loves it. As his life is now ending, visits were more distressing, especially as due to a family dispute, (with the family member in charge of my uncle) I was denied access. I can't thank the manager enough for resolving this issue quietly and with no fuss, enabling me to go along and have quality time with my uncle.
The team leaders were informed and I could therefore phone daily as well. I was ensured of times I could visit and enjoy quality time with my uncle. Any issues or just being upset - I could find staff to talk to or have a hug. It's meant a lot.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Aug 2016:

Hi Josie, thanks for your kind review about the care and support at Lloyd Court.

Have lived happily in Richmond Village since 2009 and, in that time, have recommended this establishment and consequent lifestyle to many people. The apartments are spacious and well appointed, there is a very efficient maintenance team to assist with any routine problems, hence peace of mind for residents. We have a restaurant and also a coffee shop which is an unofficial "meet and natter" venue for residents. The many and various activities, relevant to differing age groups and abilities, keep people happy and stimulated. Importantly, we have transport to GP surgeries, hospitals, dentists and of course shopping. The staff are friendly, helpful and caring and give the impression that we are one big happy family.

How likely would you be to recommend Richmond Northampton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Matthew Evans, Village Manager at Richmond Northampton responded to this review on 27 Jul 2016:

Thank you for your kind words Mrs M!

I think that the staff here are really nice and always help you with everything and anything you need; I am very happy at MyLife. I love my flat and love the location as it is easy for me to get to wherever I want to go.

How likely would you be to recommend MyLife Supported Living Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my mum receives is wonderful - also the extra friendship is so warm and wonderful. All the staff are brilliant (don't want to name names in case I forget someone!) The property is homely and cosy, wish every elderly person could have a home like this.

How likely would you be to recommend Benjamin Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Benjamin Court responded to this review on 28 Jun 2016:

Thank you for your lovely comments about the care that your mum receives at Benjamin Court.

Extremely pleased with overall standard of care and facilities. Perfect situation for my mother in the latter years of her life.

How likely would you be to recommend Burtons? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richmond Village staff are friendly and supportive and my Mum is very happy here.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Stanton Lodge are fantastic. Very caring and professional. They have lots of time for my mother who has dementia - always very patient and treat her with dignity. They are very patient and never speak down to her. If we require any extra help they provide it straight away. My father also has help from the staff. He is always encouraged to join in activities and they ensure he is not sitting in his flat for hours on end. This home is excellent and I can't praise the staff enough. My only concern is the state of the garden - but this is being worked on next week by volunteers.

How likely would you be to recommend Stanton Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall Edina Court is excellent in all respects. Which includes staff activities, services, grounds etc.

How likely would you be to recommend Edina Court/The Haven/Bramley Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

On the whole I like living here, at first I felt it was rather small. Now it's fine, some care has been excellent.
Any food provided here is good, some in Anjulita not good.
Having neuropathy I need a lot of help.

How likely would you be to recommend Ladyslaude Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Amanda Weir, Area Manager at Ladyslaude Court responded to this review on 22 Jun 2016:

Thank you for taking the time to feedback your experience of Ladyslaude Court. I am glad to hear that on the whole you enjoy living there. I am sorry to hear that you are not always satisfied with the food from Anjulita Court. I will ask our Hospitality Manager to speak with the residents at Ladyslaude for more detailed feedback regarding this element of our service. Your comments are appreciated.

The staff are very caring and friendly. Nothing is too much trouble. They are very focused on the residents needs.

How likely would you be to recommend Norah Bellot Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff/carers in my experience are caring and considerate to my mother who is a resident at the care home and suffers from dementia. They form genuine relationships with the residents and I have witnessed their compassion and care on many occasions which has always impressed me. The building, facilities and environment are always clean and I have never seen anything which would cause me concern and my mother has been in residence for excess of two years. In summery I would have no reservations in recommending both care and environment quality. Well don and thank you all!

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Oakes Court responded to this review on 13 Jun 2016:

Thank you for your kind words about the care and support given to your mother at Oakes Court.

A first class retirement home of some 60 flats set in extremely attractive grounds. All required facilities are there and it is well staffed with caring and understanding staff. Care is available dependent upon ones needs. An onsite restaurant is available with well varied menu (five star health and safety rating) Although named as Methodist Housing Association there is no need to be a Methodist, christian or any/none religion.

How likely would you be to recommend Edina Court/The Haven/Bramley Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy and lucky to live in Norah Bellot Court and as you read my remarks also I feel safe, night and day which is very important at my age.

How likely would you be to recommend Norah Bellot Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

During my son's review, my concerns and my opinions were listened to and resolved where needed. I felt very happy with all of the outcomes of the meeting. I feel that my son is very happy. All of the staff are very helpful and are focused on providing the best for my son.

How likely would you be to recommend MyLife Supported Living Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my nan at Oakley Court yesterday, as usual the building and grounds were clean and fresh. I took my nan to the restaurant at lunchtime where the food smelt lovely. If I were to suggest any improvements they would be to have quiet music playing in the restaurant and more activities in the communal area.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Richard Smith, marketing manager at Oakes Court responded to this review on 06 Jun 2016:

Thank you for your kind comments about Oaks Court. I have passed your comments about the restaurant and activities to the manager at the scheme.

My mother was incapable of looking after herself at home so went into Woodlands Poynton. We have been very pleased with the care and attention she has received from all the staff in the home, the staff are very friendly, kind and caring.
Woodlands is very clean and bright. The atmosphere in the home is a happy one, nothing is too much trouble for the staff. I can't say much about the food as my mother doesn't eat, but it smells good and looks good, and if there isn't something on the menu you like, they will get you something you do like.

How likely would you be to recommend Woodlands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Lift out of order again 3 weeks, also new gutters we were told that they would be done by April 2016 but they are still not done?

How likely would you be to recommend Hebron Court? Extremely Unlikely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Poor

Overall Standard: Satisfactory

Treated with Dignity: Excellent

Karen Perrin, Housing with Care Manager at Hebron Court responded to this review on 10 Jun 2016:

Really sorry that the lift was out of order. This was only for a few days while we were waiting for a part to be delivered. In the interim staff supported residents with their mobility. In respect to the guttering, there will be a S20 meeting held in 2 weeks so that leaseholders are able to decide what aspects of the Estates they would like to spend their money on.

Again we are sorry that this was not completed by April 2016, due to other repair requirements that due to our legal obligation as landlords needed to take precedence.

We visited the care home prior to being given the chance to get a room/apartment for mother. We were impressed immediately by the facilities and general cleanliness in all areas. Subsequent to mother moving into Oakes Court everything is all we could wish for in terms of staff care, attention and general friendliness and the feelings that the staff seem to engender in the guests. We have no hesitation in thoroughly recommending them as an exemplary care home. Please reserve me a space!

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, marketing manager at Oakes Court responded to this review on 01 Jun 2016:

Thank you for your comments about your first impressions and the fact that those impressions have been supported since your mother has moved in.

No complaints after ten years here.

How likely would you be to recommend Hebron Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother has been a resident at Dell Rose Court since October 2015, he is very disabled. He has had very good care from the carers working in Dell Rose Court and is very happy. All the carers are very pleasant and helpful. It is good for me to know he is in such good hands.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 26 May 2016:

Thank you for your kind words about the care your brother is receiving at Dell Rose Court.

My mother (92 years old) arrived at the Miramar 2 weeks ago. She has settled in very well and has experienced kindness and patience from all the members of staff and already calls her new flat "home".
She enjoys the excellent food and loves watching television from her bed! I hope that in time she will venture out to mix with other residents and enjoy all the lovely facilities that The Miramar offers.

How likely would you be to recommend Signature Miramar? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Standard of care is basic. No facilities as stated such as a day lounge where residents can interact. Despite plenty of space and requests for provision. No entertainment other than a weekly coffee morning. Very limiting for older and infirm residents who cannot get out easily. If not for the fact she has family my mother-in-law would most likely be confined to her flat every day.
Standard of food is OK and sufficient but lack of variety.
Standard of accommodation is fine but waiting for minor repairs can take months.

How likely would you be to recommend St Lukes Place? Unlikely

Care / Support: Poor

Staff: Satisfactory

Management: Poor

Rooms: Good

Facilities: Very Poor

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Very Poor

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

Our father has been a resident in Pickering House whilst battling lung cancer and other health related conditions.
We have travelled from Australia and South America to support him through this time and have witnessed first hand the standard of care that has been nothing short of outstanding.
Manager leads her team by example offering compassion, kindness and support, not only to our dad, but to his wife and family.
Several family members have worked for many years in this industry but we have never witnessed such an high level of professional care with compassion and empathy that goes beyond the call of duty.
We would like to take this opportunity to thank them all the staff at Pickering House from the bottom of our hearts.
Dads journey is not yet completed but we can leave knowing he will be cared for with dignity and respect.

How likely would you be to recommend Pickering House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent