20 Jan 2025 by Marie S (Daughter-in-law of Resident/Service User)
My mother-in-law lives at Bradley House Care Home, the care is excellent, the staff haven't changed since August 2023 when she moved there. The staff are friendly, helpful and very caring. They make a lot of effort with entertainment for the residents, especially Halloween, Christmas and Easter etc. Every resident is baked a cake of their choice on their birthday. Trips are arranged for residents to go out, i.e. going out to a local garden centre, which must be a nightmare for them, taxi's arranged, extra blankets for the residents in wheelchairs for cold weather, meeting up in the cafe for refreshments and delayed home from work due to the taxi's being late, they are still cheerful and helpful and caring. The residents take priority over themselves. The home is always clean too. Totally recommend.
Review relates to December 2024.
19 Jan 2025 by Olivia S (Granddaughter of Resident/Service User)
My nanna came to Bradley House Care Home for respite care after a fall. After some time had passed, she decided to stay as a permanent resident. Nanna has been looked after exceptionally, nothing is too much trouble. The activities coordinator is fantastic, always coming up with exciting new activities and quizzes that my nanna enjoys partaking in. She has enjoyed trips out of the care home which took great planning and organisation. She loves the food and says that the menu is always varied. There have even been times when she has not fancied what is on offer and the kitchen staff have prepared something that is not on the menu to accommodate her needs. Nothing is too much trouble. She enjoys having her hair done at the hairdresser's on-site every Wednesday and enjoys visits from the therapy dog that visits the home. I feel confident that she is safe and well looked after which is everything that you want and more. The staff go above and beyond, recognising this is Nanna's home.
Review relates to January 2025.
19 Oct 2024 by Andrea B (Granddaughter of Resident/Service User)
Fantastic staff, nothing is too much trouble, always available to talk to. Clean, modern and very welcoming. Decorated rooms, nice and bright. Fantastic music room with sing-a-longs. Meals great. Would highly recommend.
Review relates to September 2024.
23 Aug 2024 by Sandra B (Sister of Resident/Service User)
My sister's experience was something we didn't expect so when she had to go into Bradley House Care Home, we thought she would be upset but thanks to the staff, it was a good experience and she felt safe. Nothing is too much trouble for the management and staff, I found they really care for their residents. There is a full round of activities that takes place which I also enjoy when I visit.
Review relates to August 2024.
06 Aug 2024 by G C (Relative of Resident/Service User)
My relative first came to Bradley House Care Home for respite after a fall. She decided to live here full-time after her initial stay because she felt safe and cared for. The staff are wonderful and there is lots going on with activities throughout the week. Her highlight is having her hair and nails done weekly like she always did when living at home. We visit often and enjoy spending time with her, the other residents and the staff. It's a lovely, friendly, homely atmosphere.
Review relates to July 2024.
03 Aug 2024 by Adam J (Nephew of Resident/Service User)
My uncle was a resident between February and July 2024 and received excellent care during his final months. Staff are very friendly and helpful and kept in touch with us regularly. Overall, a very positive experience of Bradley House Care Home.
Review relates to July 2024.
02 Aug 2024 by Linda J (Sister-in-law of Resident/Service User)
Cannot praise this home enough. My brother-in-law came to live in Bradley House Care Home in February and settled in straight away. The staff are so lovely and friendly here. unfortunately, he passed away in July. I would like to thank everybody for the way they treated him with such care and dignity. Nothing was too much trouble for them, as a family, we were so impressed with the compassion they showed. They have lots of activities for residents to join in with and even though my relative didn't participate in many, when we visited and they were having a sing a long his feet were tapping away. He always enjoyed his meals and they were very plentiful. He loved his room and thoroughly enjoyed the family of ducks that visited him for a biscuit. Thank you Bradley House for taking such good care of him.
Review relates to July 2024.
28 Jul 2024 by Debbie A (Daughter of Resident/Service User)
Mum is a resident of Bradley House Care Home and is very settled and happy there. The staff are very approachable and willing to help with any requests. There are plenty of activities for residents if they wish. I know Mum is well looked after which gives me peace of mind. Thank you all.
Review relates to July 2024.
23 Jul 2024 by John L (Son of Resident/Service User)
I cannot praise the staff enough for the care and attention afforded to my mother who was in for respite after a number of falls. After getting over her injuries, she is now very happy to stay and is the happiest I have seen her for a long time, the change is quite dramatic, well done to everyone concerned.
Review relates to July 2024.
23 Jul 2024 by C S (Daughter of Resident/Service User)
The whole team here are wonderful! They all show such compassion towards the residents. It's a weight off the family's mind to know a parent is being cared for so well. The activities that are arranged are brilliant and the weekly hair and nail appointments are really looked forward to.
Review relates to June 2024.
13 Jul 2024 by Andy M (Son of Resident/Service User)
The home is always welcoming, the staff are happy, friendly and open, we must make a special mention to the senior carer who has always helped with any issue Mum has experienced. She has always kept us informed of any problems and assisted with the positive outcomes. They have kept Mum comfortable, despite her difficulties with her advanced vascular dementia. Whilst Mum has very complex needs and we feel Bradley House Care Home is the best place for Mum to be, there are always activities going on to enhance the general well-being of the residents and the social media posts always make us smile. If anyone is thinking of placing relatives here, I could only endorse Bradley House Care Home. They are priceless!
Review relates to June 2024.
11 Jul 2024 by A Y (Granddaughter of Resident/Service User)
My nanna needed permanent care, following a small stroke, when it became clear she couldn't look after herself. In the 2+ years she has been a resident, my 93-year-old nanna has blossomed. Although dementia is creeping in, the variety of activities organised at Bradley are keeping a twinkle in her eyes and staff entertained by her cheeky stories. Nanna joins in with most activities, organised by the enthusiastic activities lady. Nanna enjoys the therapy dog visits, and nostalgia talks and loves having her nails done. Nanna has also made bonds of friendship with another resident and it's lovely to see her socialising. Bradley always looks clean when we visit and the new flooring has made a tremendous difference. The staff make a point of celebrating birthdays and other notable dates with gifts and cake; which look amazing. My only criticism is the lack of visitor facilities for making a cuppa (apparently removed in Covid but not yet reinstated). I know Nanna is in safe hands, thanks to the staff.
Review relates to July 2024.
09 Jul 2024 by Tina L (Friend of Resident/Service User)
I go visit a friend once a week and the staff are so welcoming, home is lovely and clean and everyone seems happy. My friend looks well and gets looked after. When I can't get to visit, they put photos on social media, and I can see she is happy and joins in with all the activities.
Review relates to June 2024.
13 Jun 2024 by S C (Sister-in-law of Resident/Service User)
Staff are so caring and very friendly. Even joining in when singing. I, myself, have always been afraid of having to go into a care home but seeing Bradley House Care Home has made me change my mind. It is a lovely place to live out the twilight time of your life. The staff really care.
Review relates to May 2024.
11 Jun 2024 by S N (Wife of Resident/Service User)
This is the first time I've ever had a relative go into a care home, I need not have worried because everyone without exception has been brilliant! My husband couldn't have had better care anywhere they are so kind to him and the whole family has loads of support!
Review relates to May 2024.
15 Apr 2024 by Ian T (Son of Resident/Service User)
I’ve been so happy with the care received for my mum. She is struggling with things right now and the staff have done their best to make her feel safe and comfortable. Excellent service by compassionate staff.
Review relates to April 2024.
14 Mar 2024 by Joanne C (Regular Volunteer)
I visit Bradley House Care Home regularly with my therapy dog, Ruby. It is our first therapy dog placement as Ruby only recently passed her assessment. We have been made very welcome by all the staff and treated with respect. The residents absolutely love Ruby's visits and always sneak her some treats. The residents that we visit are always very chatty and love to interact with myself and Ruby. The care home, in general, is a lovely place for us to visit, friendly, clean and modern. I hope to have a long association with Bradley House as a volunteer.
Review relates to March 2024.
09 Feb 2024 by Mags B (Daughter of Resident/Service User)
My mum was only in for emergency respite care, 8th January 2024 - 31st January when we needed 24-hour care for her. I found all the staff at Bradley House Care Home professional and the standard of care was excellent. The care home was always clean, my mum was delighted with the excellent food and the care she received. My communication with the staff was excellent and they always helped and addressed any concerns I had about my mum. They were also really lovely to my dad, who visited my mum every day and of course, was happy for her to be well enough to go home again. I'd like to say a big thank you to all the team at Bradley House for all the care, respect and help given to us all.
Review relates to January 2024.
24 Jan 2024 by K W (Daughter of Resident/Service User)
Mum has been in the care home for a few months now and has settled in well. She was unable to continue to live at home because of her declining physical and mental health. She has settled in well and the standard of care she receives is very good. The staff treat each resident as an individual with their own special needs. My communication with the staff is very good and they will always address any concerns I have with my mum and keep me informed.
Review relates to January 2024.
27 Oct 2023 by D H (Daughter-in-law of Resident/Service User)
Since my mother-in-law has been in Bradley House Care Home the changes in her health and appearance have been changed dramatically. She had always been stubborn in thinking she could manage at home with everyday chores and caring for my father-in-law who has dementia. Now she is cared for by the fantastic care as at Bradley House she looked so well in his actually putting on weight. Highest praise for the manager and her team for all the care and support given
Review relates to September 2023.
20 Oct 2023 by Stephen M (Son of Resident/Service User)
Although Mum was only in for eight days for respite care, she sadly passed away there at the age of 98. The care and compassion shown to Mum and ourselves, and the dignity and respect given to her at the end, were excellent.
Review relates to October 2023.
20 Oct 2023 by Dean B (Son of Resident/Service User)
I found all staff to be very attentive and caring. They provide a very relaxed and calm atmosphere and nothing is too much trouble. The facility itself is always very clean and well maintained. My father is very happy, highly recommended.
Review relates to October 2023.
20 Oct 2023 by D T (Daughter-in-law of Resident/Service User)
My father-in-law move to Bradley house care home after a long spell in hospital and the onset of dementia. The staff here have been very helpful and understanding (dad's dementia was sudden onset and totally unexpected). They put him at ease I made him feel welcome. It made a very difficult situation more bearable.
Review relates to October 2023.
19 Oct 2023 by S B (Son of Resident/Service User)
My dad has been at Bradley House Care Home for around a month now and seems settled and comfortable. Every time I visit, I get a warm, happy welcome, and any questions about my dad's welfare are promptly answered. Overall, a good experience.
Review relates to October 2023.
18 Oct 2023 by Tammy B (Niece of Resident/Service User)
Since our uncle has moved into Bradley Care Home he is much happier, he joins in with the weekly activities and seems to be really settled and enjoying his stay. Staff at Bradley are always on hand to help with any questions. When we visit, you're always greeted with a warm welcome. Bradley Care Home is like home from home and that shows through when you visit the home. Our uncle has come on leaps and bounds since being in Bradley and we will forever be grateful for the excellent level of care he receives. Many thanks to all staff and managers, you all do an excellent job and that shines through when we visit.
Review relates to October 2023.
11 Oct 2023 by Paul D (Nephew of Resident/Service User)
My uncle is staying at the Bradley House Care Home, has been there nearly a year now and really enjoys it, he's always telling me how good the staff are and how they cheer him up and look after him. He has a nice room overlooking the grass and trees and loves the squirrels that come to the feeder outside his window. My uncle was a bit of a recluse and had lost a lot of weight but now he is his normal weight and his sense of humour has come back, it's lovely to see him laughing again and telling jokes. The staff are very caring and friendly and always come to see him with a smile. Please pass on the family's thanks to all the hard-working staff.
Review relates to October 2023.
11 Oct 2023 by Lisa S (Daughter of Resident/Service User)
The staff and facilities are second to none. It's like a home from home, and I feel totally confident that Mum is in a safe, comfortable and wonderful environment. Nothing is too much trouble, and I am kept informed of any changes/issues with Mum's health care. A big thank you to all the team for making us all happy in Mum's twilight years.
Review relates to October 2023.
06 Oct 2023 by R W (Daughter of Resident/Service User)
Dad's room (mat on floor in case of fall), 3 meals a day, coffee tea juice (meds given), hygiene (change of clothes), taken for a walk (beds changed), COVID jab also flu jab if he wanted it (ring me, keep updated when needed) (nurse comes on visits). Also in other months, changed doctors and meds for Dad for me, had eyes checked, phoned when a bug was going round and when he had a fall. Dad was very withdrawn when he arrived, he now looks a lot better than he has been for a long time, more like himself.
Review relates to September 2023.
05 Oct 2023 by Julia H (Daughter of Resident/Service User)
My mammy is completely in her element at The Bradley House. Loved and cared for is an understatement. Lovely food, bubbly and caring staff including management. My mammy is always clean and smart and always smiling. I would not want my Mammy anywhere else and neither would she want to leave. Thank you for everything.
Review relates to October 2023.
04 Oct 2023 by Alan T (Son of Resident/Service User)
Exceptional, is the one word that I can say about the care my mum received during her unfortunately short stay with Bradley House. From before she arrived from the hospital and throughout her time at the care home, the whole team were friendly, empathetic and at the same time professional. Thank you for the attention and care you showed us and my mum.
Review relates to September 2023.
27 Sep 2023 by Karen T (Daughter of Resident/Service User)
My mother is in Bradley House Care Home. My mum is deaf. The team are fantastic and show my mum respect and love. They go above and beyond care - I would highly recommend. Everyone, from domestic staff and carers, are brilliant and always have a wave and hello when passing Mum's room.
Review relates to September 2023.
21 Sep 2023 by David S (Son of Resident/Service User)
The care home staff are caring, considerate and very professional. The management team are of a high standard, knowledgeable, professional and approachable, any questions asked of them are answered promptly and nothing is too much trouble. The food is of a good standard and cooked fresh. Cleanliness is of a high standard and Mam's needs are met quickly. Most of all Mam is settled and really enjoys the interaction with the staff.
Review relates to September 2023.
29 Jul 2023 by H B (Daughter of Resident/Service User)
The care and support Mum received whilst on end-of-life care was above and beyond. She was treated with dignity and respect. As a family, we were given support and empathy throughout until Mum passed. We cannot thank them enough for all the staff contribution during one of the hardest times we had to go through.
Review relates to May 2023.
06 Jul 2023 by Carole C (Daughter-in-law of Resident/Service User)
The care home is very good. Staff very efficient and helpful. Mam settled in very well. They look after all the residents with respect, can't fault them at all.
Review relates to June 2023.
06 Jul 2023 by Ken C (Son of Resident/Service User)
Love the care home, friendly staff, good surroundings. Mother is well looked after.
Review relates to June 2023.
19 May 2023 by Stephen B (Son of Resident/Service User)
My father spent nearly two years in what he called his "home", always "saying how well they looked after him". But for me and my family, we saw more than we ever expected. The staff were just so caring and thoughtful and interacted with my father and us on a regular basis. Nothing was ever too much trouble and we know they showed him respect, compassion, and support physically and mentally. The consideration they gave to his last few days was more than miraculous, with him being given a separate room and receiving nothing but a first-class care service, with staff checking on him or sitting with him when we did not visit. Our family cannot thank the home and all its staff enough for each individual who contributed to our father's life and gave us memories that will last.
Review relates to April 2023.
22 Apr 2023 by Tracy C (Daughter of Resident/Service User)
Both my mother and father-in-law are at Bradley Care Home. The care and attention by the staff is excellent and also the support they have given us personally. At extremely short notice (and I mean hours!) they have accepted Father-in-law after he wasn't happy at another home and the staff were just exceptional in settling him in at a busy meal time. Thank you to the manager and three other staff members in particular, for going above and beyond for us all and all the carers and other staff. You really are appreciated. Thank you.
Review relates to April 2023.
10 Mar 2023 by Michael M (Son of Resident/Service User)
My mother was in residence at Bradley House during February and March, after being discharged from hospital. The care home manager and staff are both friendly and welcoming, however, staff shortages were experienced during her stay which I feel influenced the level of care being provided, in that things took a little longer as staff took care of the more needing residents first, correctly so. Overall the care home provides a good resilient establishment, for those needing care.
Review relates to February 2023.
03 Mar 2023 by Gary M (Son of Resident/Service User)
Our mum has really settled in well over the past five weeks. This is mainly down to the very professional and very caring attitude of the staff. They certainly go the extra mile. The staff have always made us feel very welcome, both during personal visits and phone calls. They take the time to talk to us about my mum’s health and well-being. My family and I have every confidence in the care home and its staff. Our mum could not be better looked after. Thank you.
Review relates to February 2023.
31 Jan 2023 by Katrina P (Daughter of Resident/Service User)
My mum arrived on the 5th of January '23 just before 9 pm for palliative care. From the moment she arrived, she was treated with dignity and respect, and this continued throughout her stay. The staff were all friendly, and nothing was too much trouble for them. Even at 3 am, when my mum was awake, they made her a cup of tea and some toast! Cannot fault her stay at Bradley House Care Home at all.
Review relates to January 2023.
20 Jan 2023 by Gillian G (Wife of Resident/Service User)
I cannot speak highly enough of the wonderful care that my husband received at Bradley House. Every one of the management and staff were so caring and was great comfort to me when he passed away.
17 Jan 2023 by W P (Son of Resident/Service User)
Overall, very good value for money. Dad enjoys the food and the staff seem very caring. He has been in care at this home for around 2.5 years now and my wife and I are always made welcome when we visit.
Review relates to December 2022.
10 Jan 2023 by Miles B (Son of Resident/Service User)
I always got a warm welcome on my visits to Bradley House. Mother was in there for nearly six years and in that time I found the staff helpful and friendly. I was always treated with respect and honesty. In return, I was always polite to the staff. I donated Mum's piano to the home, so that she could keep on playing as long as possible.
Review relates to December 2022.
05 Jan 2023 by K W (Daughter of Resident/Service User)
Mum was looked after brilliantly at the care home. Nothing was too much and the staff all has time for her. Both the manager and staff always made us welcome on visiting and took the time to have a chat to us. We would highly recommend the care home and won't hesitate to use it again if necessary.
Review relates to December 2022.
05 Jan 2023 by Roger N (Resident / Service User)
My mother had been a resident in Bradley House Care Home for nearly three years. Sadly she passed away on 2nd December 2022, but during her time in the home up until her death, she was treated with the utmost care and dignity at all times. All the staff, from management to the care staff, were efficient and caring at all times and my mother's room was kept immaculately clean. They all loved my mum and she loved them, right up to her death, whereby the home represented at her funeral.
Review relates to December 2022.
23 Dec 2022 by Elizabeth D (Sister of Resident/Service User)
I have had a good experience; this includes the food, care and overall service. The staff are very friendly and very helpful.
Review relates to December 2022.
15 Dec 2022 by N C (Granddaughter of Resident/Service User)
All the staff are very friendly and look after my nanna with care and affection. Nothing is too much trouble for them. It is always clean and tidy whenever I visit.
Review relates to December 2022.
29 Nov 2022 by I C (Son of Resident/Service User)
Mum moved approx twelve months ago due to previous care home closure. Since her arrival, the staff and management have been first class in looking after her needs and providing updates and information to us as a family. She has settled in extremely well and remains happy in her time at Bradley.
Review relates to November 2022.
19 Nov 2022 by A L (Son of Resident/Service User)
The carers are very good. The home is always very clean and my mother is looked after very well.
Review relates to November 2022.
14 Nov 2022 by Lynn T (Daughter of Resident/Service User)
Much to our surprise, my dad has settled down beautifully. He loves the staff and they love him too. Couldnt ask for anymore from them. He enjoys the food and has even been known to socialise, which is very unusual, as he is usually very quiet.
Review relates to October 2022.
14 Nov 2022 by Nisha D (Daughter of Resident/Service User)
My dad was very happy at Bradley house. He suffered from dementia, but he always looked content and well cared for and seemed genuinely fond of his carers and they of him. I am so pleased that Dad was able to spend the last year of his life in such a lovely, caring environment. My thanks to all the staff at Bradley House.
Review relates to September 2022.
03 Nov 2020 by W H (Son of Resident/Service User)
As one of the sons od a resident of the care home, I would just like to say my father was well-loved and cared for. I couldn't recommend any other care home other than this one. Each and every staff member who looked after my father treated him with absolute dignity and respect. They all deserve to be awarded with a medal. Thank you all, each and every one of you.
Review relates to October 2020.
21 Sep 2020 by A C (Daughter of Resident/Service User)
My mother was obviously very happy to be at Bradley House, especially regarding the carers and the excellent care she received. She always commented on how nice the food was. Her room was perfect for her needs, and it was nice that she was able to bring her possessions, pictures, etc to make her feel at home.
Review relates to September 2020.
18 Jul 2019 by Anthony S (Resident / Service User)
Everyone, from the top to the cleaners first class service, nothing was a problem to them. You are always treated with dignity. The home is perfectly clean, the rooms are first class, the food excellent and plentiful, would not hesitate to recommend The Bradley House to anyone. There is always encouragement to get the residents mixing socially with each other. Full marks to all the staff who work as a complete team.
Review relates to June 2019.
08 Apr 2019 by Margaret F (Daughter of Resident/Service User)
The home always smelt pleasant (no urine smell). Staff were always friendly and knowledgeable to family. Staff always treated residents with respect and dignity. All meals were presented nicely. Nothing was a trouble for all staff, all done with a smile so I would highly recommend Bradley Care Home to anyone looking for a place for your loved one. I spent 35 years nursing elderly on hosptial wards so I can honestly say the residents were very well looked after.
Review relates to March 2019.
11 May 2017 by Bruce G (Son of Resident/Service User)
The room was good, the bed was excellent, some staff were OK some were utter rubbish. My mother never had her pills given on time and we had to always chase this up - that was our main concern, never saw the manager.
Review relates to March 2017.
13 Mar 2017 by B A (Daughter of Resident/Service User)
Our mum was well cared for in Bradley House by caring and considerate staff. The food was always well cooked and tasty. No complaints at all.
Review relates to February 2017.
09 Mar 2017 by Josephine K (Daughter of Resident/Service User)
Absolutely brilliant care home. Clean, warm and the staff are excellent, friendly and caring. The food was very good too. Cannot thank everyone enough for the care shown to my Mum.
Review relates to January 2017.
19 Jan 2017 by Lindsey B (Granddaughter of Resident/Service User)
The home provides a safe and caring environment for my nanna. The carers attend to all my nanna's care needs. The carers are very friendly and nothing is too much trouble. My nanna seems really happy and settled at Bradley House. Thanks to the staff.
Review relates to January 2017.
19 Jan 2017 by Lynne B (Daughter of Resident/Service User)
The staff adhere to my mum's care plan and ensure that her care needs are met. My mum is treated with respect and her views are taken into consideration in all aspects of her care. The home is clean and staff are every friendly. There are plenty of activities available should my mum wish to participate. The staff accommodate the family visiting even during the night when mum was very ill before having to be taken to hospital.
Review relates to December 2016.
16 Jan 2017 by L L (Great-granddaughter of Resident/Service User)
The staff were very friendly and the care home was very clean.
Review relates to December 2016.
01 Sep 2016 by Jill E (Resident / Service User)
Staff very helpful and pleasant. No complaints.
Review relates to August 2016.
21 Mar 2016 by M S (Resident / Service User)
Food was very good. Staff very helpful, had a pleasant stay.
14 Dec 2015 by Leslie B (Cousin of Resident/Service User)
We were always happy with the food provided, and staff are always pleasant. The laundry service has always appeared very good. The activities were a bit lacking. Since refurbishment there has been a great improvement in the environment and they have now got an activities person. We feel that we could now recommend Bradley House.
Review relates to December 2015.
30 Nov 2015 by Helen N (Daughter of Resident/Service User)
This care home was taken over by new management approximately seven weeks ago after being deemed a failing home by CQC report. Both the new manager and area manager have totally revamped the home and it is now a fabulous warm place to visit as a relative. Everything has been decorated, a new floor put down and the rooms are lovely. My mum now has a proper care plan in place. I have noticed such a change in mum. She is so much happier and engaged more with people/staff. She is even taking part in some activities in the activity room which takes place throughout the week. Things have been put in place to aid my mum with her deafness. We have a good relationship with the home who are welcome us any time of the day/night (I am a shift worker) and keep us well informed. Keep it up ! Well done to all!
Review relates to November 2015.