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I cannot praise this new home highly enough. My lovely dad who is very precious to us and sadly bed bound has been looked after by all the lovely staff with great care, compassion and respect. Nothing is too much trouble and although the care my dad receives is the most important thing to us, my dad's bedroom is so pleasant, light airy and with lovely decor, we couldn't ask for more. A jewel amongst many of the other care homes.

How likely would you be to recommend Northfield Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has lived in Larkhill Hall over two years. During this time, we have visited 3 times as we live in the USA. The facility has improved since the beginning. Interaction and entertainment are much better. Providing activities is very important for dementia patients and I'm glad to see this is happening. Otherwise being deaf, my mum would be sleeping in front of the TV. I call from the USA nearly every week to check on Mum and the staff do their best to take the phone to her or wake her in the lounge. This is important as she knows me on the phone.

How likely would you be to recommend Larkhill Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The staff are always friendly and always finding crafts and celebrations to keep the resident's minds busy. Lovely garden, really nice food, plus constant care and loads of cakes!! No-one misses out at Easter, Christmas and birthdays.

How likely would you be to recommend Forget me not Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Good

Tania Pell, Proprietor at Forget me not Residential Home responded to this review on 30 May 2017:

Thank you so much Wendy for your kind words. Our staff and management do everything in their power to make the residents as comfortable and happy as possible. They really do care.

I would like to praise the staff in the Rowan Suite, especially the Head of the Unit. The care, respect and kindness given to my mother during her short stay at the end of her life was outstanding. In addition, they helped and supported all the family at a very difficult time with care, time and concern.

How likely would you be to recommend Barchester Adlington Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife has been in four care homes prior to this and we both judge this one best in respect of care and appointment.

How likely would you be to recommend Whittington House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Malden House is just like a comfortable real family home, clean, light and nicely decorated in bright welcoming colours. My dad moved in last July and settled in quickly and happily due to the warm friendly atmosphere and the caring staff. I must say the delightful carers have been well chosen for their lovely personalities, their patience and their skills. Dad especially likes the beautiful conservatory: he enjoys admiring the views, watching the weather and waving at us when we arrive to visit and when we depart. He also loves the pretty well-tended garden. On a good day, residents and visitors are invited to sit outside and enjoy the fresh air and even brought refreshments! We all feel at home. I am sure we have found the right place for Dad. He is well nourished physically with good home-made meals and mentally with activities and outings to stimulate his mind. Families are also grateful to be kept informed and involved. It is a well-managed caring home. Thanks for all you do.

How likely would you be to recommend Malden House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been in Dovecote since February 2017 and both her physical and mental health have improved vastly since moving in. It has encouraged her to be more confident and talkative than she has been in many years.

Dovecote is clean and appears to be well run with regular outings and activities arranged for the residents.

The staff are all friendly and nothing is too much trouble for them. It is to be recommended.

How likely would you be to recommend Dovecote? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Gran spent 2 weeks here for some respite having become low and weak following a mild illness. She wanted the security of a nursing home to get better. The Assistant Manager came out the day I enquired to assess her needs - and was very warm, caring and attentive and she moved in the next day - the Assistant Manager came in despite it being her day off to ensure she was welcomed.

The room was clean, light and airy with a large ensuite shower room, plenty of space for a chair and television, lovely views over rolling countryside.

My Gran chose not to participate in activities - but they seemed a good variety of things going on when I visited.

Staff were always friendly, and attentive

My Gran almost always picks fault with everything - especially food - but she was highly complimentary of the menu provided. She actually didn't want to leave - without doubt as and when she needs full-time care - this will be our first port of call.

How likely would you be to recommend Bromson Hill? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister and brother-in-law moved here 15 years ago. My sister died three months after being admitted. She was excellently cared for in her last weeks and days and died comfortably in the home. I was involved throughout the process. My brother in law remains here and is happy and full of praise for the care he receives. The rooms are kept very clean. Staff are friendly and know residents and their visitors by name. The food is very good. In short, this is an excellently run facility.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Well cared for.

How likely would you be to recommend Gracewell of Hove? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Hove responded to this review on 30 May 2017:

Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Hove Team.

My Mother has been a resident for nearly a year. I make a point of taking her out at least once a week for walk in the park or family time. Whether she has been up or down for our time together, she has always been positive about her return to Norbury Hall giving no negative indications. She had a heart problem last October which was dealt with instantly and professionally. Following a few days in hospital, she has been supported at Norbury Hall since to a level which leaves me with no concerns. The management are readily available and supportive on all matters like Attendance Allowance and hospital appointments and approachable on any issues of concern to help find resolutions.

How likely would you be to recommend Norbury Hall Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My wife has Alzheimer's and can no longer walk, talk or feed herself. Due to the likelihood of bedsores, she is turned several times a day, whilst in bed, but most days she is hoisted into a chair and taken to a lounge, for a few hours, so that she can see people in her surroundings. I go in most days and give my wife lunch. All the staff are excellent and will contact me if there are any concerns. This is a smaller home but has a nice friendly atmosphere.
My wife has been there two and a half years and I wouldn't want her to be anywhere else. Excellent care, friendly atmosphere, a real home from home.

How likely would you be to recommend Newland House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Alice Grange has provided our family with an excellent service. Starting when my mother moved in two years ago and continuing when my father became a resident last year. My mother receives nursing care, but the attention she receives goes way above that simple description. All staff are friendly, attentive and considerate to her needs, whether it's an issue to do with her personal care or something to do with everyday life like where the newspapers are, what's for lunch or even helping if she has run out of her favourite puzzle book! In short, Alice Grange has become mum's true home. She really doesn't want to be anywhere else.
My father is a resident on the 2nd floor of Alice Grange, essentially being provided with everything apart from nursing care, which he doesn't need at this stage. But there is still that level of care to ensure he is OK. As a first step away from independent living, Alice Grange has been fantastic for him.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After a fall at home followed by a spell in the hospital, it became clear that our mother could no longer live independently. This was the moment to find an alternative that provided the care and support Mum needed, whilst maintaining her quality of life. After looking at a number of options, we found Laverstock Care Centre. As a family, we were immediately struck by the care and professionalism of all the staff, the quality of the facilities and the happiness of the other residents. With no previous experience of the care sector, we were very anxious to ensure our mother moved into the best community we could find. We were immediately made to feel welcome and were sensitively guided through this significant transition. Mum took to her new surroundings immediately and is now thriving with the care and support she is receiving at Laverstock Care Centre. The quality of the meals, the range of activities and the ability to personalise her room have all helped to make our mother very happy and contented in her new home. She is enjoying her new lease on life! As a family, we are delighted we chose Laverstock Care Centre

How likely would you be to recommend Laverstock Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a first class but pricey home. All the staff are marvellous and there is very little turnover of staff.
This means residents get used to their carers and respond accordingly.
Activities are numerous and various and never dull.
Everyone from housekeeping up to the manager is friendly and always greet you with a cheery smile.

How likely would you be to recommend Brampton View Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

The food is lovely and the people are really nice.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Overall, extremely lovely. People are really nice and very helpful. Food is really nice so my mum says.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife has been in the care of Ganarew House since mid-January 2017. The staff have always been kind and any questions answered with confidence. The home is always tidy and happy and never found the need to complain about any of the services provided.

How likely would you be to recommend Ganarew House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has recently stayed at Lord Harris Court for a holiday and to help him decide if he is ready for a care home. We have found the staff, at all levels, considerate, polite and helpful. Nothing is too much trouble. When we have visited it has always been calm and cheerful. If he decides that this will be his permanent home then I will be happy for him to move in.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

April Park is a care home and my wife really needed a nursing home. Nonetheless, the care was such that I asked them to keep her there. She was very ill and died shortly after. I don't think a nursing home could have provided better care.

How likely would you be to recommend April Park Nursing Home? Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Such a delightful environment - uplifting, cheerful and modern. Excellent staff in all areas. Excellent care and facilities. Wonderful reassurance, patience and thoughtfulness (for residents and visitors). A very welcoming happy atmosphere. A positive sense of living. This is a fantastic home. I hope the present 'excellent overall' standards continue when the home is full. A big thank you to everyone.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 30 May 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

My grandma has been well looked after and supported while staying here. Plenty of activities have been provided for her to complete and join in. She enjoys the trips out to cafe etc... and will always relate back to these in conversations.
She enjoys the communal areas and sitting with the other residents.

How likely would you be to recommend Swallownest Care Home? Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mother has been a resident at Barchester Plas-y-Dderwen Care Home for very nearly ten years, suffering from Alzheimer's. During this time, I have seen many changes in personnel but one thing that has been consistent has been the care and kindness shown to her by staff. She has always been treated with respect with regards to her dignity at all times. Nurses, carers, housekeeping staff all spare the time for a friendly chat. Although she is now unable to communicate verbally, every effort is made to understand her needs. All staff have always been friendly and welcoming to us as a family, always ready to listen to any concerns we may have and to give us support when needed. Many staff are welsh speaking.

How likely would you be to recommend Barchester Plas-y-Dderwen Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Sharon Herbert, General manager at Barchester Plas-y-Dderwen Care Home responded to this review on 29 May 2017:

Thank You for your positive comments.

Staff were excellent. Caring, patient, always treating residents with respect and kindness. Lively outdoor activities and visits arranged to occupy and stimulate residents.

How likely would you be to recommend Pendleton Court Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Respect for the client's choice is something that stands out at Auburn Mere. Clients are treated individually and you will still see clients up late in the evening. Visitors at whatever time of the day or evening are positively welcomed. Even when I arrive at the home with my Mum who had been in casualty, she was greeted with joy that she'd returned. It really is a home, not an institution. Normal activities are happening with clients all the time so there is a positive atmosphere and yet it is one of the cheapest homes in the area.

How likely would you be to recommend Auburn Mere? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent