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I moved my mother to Brunel House in April 2016 suffering from dementia and she continued to live there until her death in July 2017. Brunel House is a fantastic care home. The manager and all the staff really understand the meaning of the word "care", they do in abundance and nothing ever seems to be too much trouble. My mother spent 15 very happy months there and I would certainly recommend Brunel House as a very good choice for either full-time residential or temporary respite care. My mother-in-law is still a current resident.

How likely would you be to recommend Brunel House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother had been in Westerlands for 3 1/2 years. She had advanced dementia. The care hse received was outstanding throughout.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum always says how kind and lovely the staff are towards her after they have left the room. She appears to be content and settled - she enjoys her food and especially enjoys the various trips out such as the seaside and a canal boat trip this summer.

We always find mum very settled and happy. She does not say much but she is obviously well cared for physically and mentally. Whenever she needs any special medical care, she always has first-class treatment.

How likely would you be to recommend Devonshire Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been a resident at this home for the last four and a half years. We are extremely happy with the level of care he has experienced. The home has a calm but lively atmosphere and all members of staff go out of the way to provide support towards my father and our family.

How likely would you be to recommend Newstone House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is being updated - clean, comfortable. Help is always available. Nursing is not provided internally, but is organised if needed.

Variety of food is good and attention given to diets if necessary.

Entertainment and exercise are given and outings organised.

How likely would you be to recommend Devonshire Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

After our own home, which was to us the best, Devonshire Court is the best.

How likely would you be to recommend Devonshire Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Ashfield Court has provided excellent care and no fault could be found. Preliminary information and assessment was thorough and the home was very flexible in arrangements. Ashfield is sufficely clean, well maintained and equipped. All staff were remarkably friendly, kind, helpful and cheerful, with good teamwork. The overall impression was of a caring family, with appropriate stimulation through physical and verbal activities. The staff encouraged visits from friends and family of all ages and were mindful of personal wishes and respectful to residents. Very well done.

How likely would you be to recommend Ashfield Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lovely friendly environment. Well cared for, happy clients. Highly recommend.

How likely would you be to recommend Blyth House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Following last years damning CQC report I along with most relatives have been closely monitoring the changes/improvements at Harden Hall and yes there have been some, but there's still a long way to go. The general atmosphere has improved and the staffing level has increased which can only be good. My mother seems quite "content" most of the time, the food is good and overall I feel things are finally on the up but not before time.
The new manager seems to have matters well in hand and communicates with relatives.

How likely would you be to recommend Harden Hall? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Excellent quality of care by committed staff - especially the manager. Food good. First class communication with me regarding my Mother. St Catherine's has a good working relationship with local doctors surgery.

How likely would you be to recommend St Catherine's Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend is happy here and that is all I am bothered about. Bedrooms could be made into bed-sitters.

How likely would you be to recommend Gills Top? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Very friendly, good food and pleasant staff. Good friendly atmosphere and exercise etc good

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Mum was admitted to the care home for respite care originally. She was looked after well. The carers are really caring and spend time with all the residents. The home is small with a lovely happy and homely feel. It's kept clean with large bedrooms. Lots of outings and activities are organised and all the residents seem happy. She is now there permanently.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been particularly impressed by the care and concern shown by all staff for the residents at Acorn House Care Home. The awareness and attention shown in seating the residents in the dining room was very apparent. Personal likes and dislikes of food were accepted kindly. I have benefitted tremendously from my stay here.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Diane Brown, Registered Manager at Acorn House Care Home responded to this review on 19 Sep 2017:

Thank you for taking the time to review our service.
I will ensure that the Care Team are made aware of your comments with regards to your recent period of respite care.

Well looked after. Respite after breaking hip.

How likely would you be to recommend Elizabeth Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mother-in-law has received the most wonderful care in all aspects during her stay in Parklands Care Home. I am very sorry she is returning home.

How likely would you be to recommend Parklands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I came here after a fall in desperate need of help and support and I have found both here at Cedar Court. I am very grateful for their care.

How likely would you be to recommend Cedar Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Amazingly good at all levels. The warmth or welcome throughout every visit, approx 5 out of 7 days all staff genuinely concerned re wellbeing of my husband, myself and daughter. Nothing is too much from the smallest request/need and is attended to as promptly as possible. Buzzers answered very very quickly. Activities galore if wanted! Wonderful, gives me great peace of mind. Thank you all.

How likely would you be to recommend Parklands Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A wonderfully caring home where all residents needs are met with kindness, understanding and patience. Everywhere is spotless.
Food and meals are excellent with great choice.
All residents are included in the many activities. Gardens are beautiful. Fun days, outings and Christmas parties are wonderful. Well done all staff.

How likely would you be to recommend Broadlands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Outstanding experience. Staff are affectionate and very warm towards mum. All her needs are met and nothing seems to be too much trouble. Mum is safe and very well looked after, treated with dignity and respect. Staff are good humoured and very approachable.

I have no hesitation in highly recommend Birkenhead Court!

How likely would you be to recommend Birkenhead Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad is terminally ill and has been here for the last 4 weeks. We chose this home for the look and feel of the home plus when we looked around the staff were very friendly. We have not been disappointed in the care the team have given my Dad, it's become our second home for us and everyone has been so accommodating.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Don't Know

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been staying at Fairby Grange for 3 months now and every time I visit or speak with her via phone she cannot talk highly enough of the home, staff and care she gets. Nothing is too much trouble and they keep her entertained with various projects, games and if she wants her own quiet time then that's not a problem either.
Each time I visit the place is clean and fresh and staff always polite and on hand to assist or answer questions. I am kept up to date with any doctor visits and medicines.
I am very impressed with Fairby and would recommend to anyone who asks me about it.

How likely would you be to recommend Fairby Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am really happy with my stay. Facilities were good. Staff are lovely, always polite and smiling. Can't fault them. If I had to come again, I would certainly be happy to.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister, the resident in this care home settled well from day one. The staff are very caring and kind. The food is really excellent. If the need arises in the future, I have told my sons that I would be very happy to go there.

How likely would you be to recommend Chippendayle Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

On all visits, I have found my friend always clean and tidy which I know she must appreciate but may not be able to convey.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent