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The most homely home I've ever visited, so nice to see everyone enjoying activities and beautiful food. I've never seen so many visitors welcomed and greeted in a very professional and friendly way. My friend could not be happier.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A very friendly and welcoming place with lots going on, but no pressure to join in if quiet time is needed. I loved the fact that all the staff welcomed and spoke to my mum and didn't address ask questions through me as if she wasn't there. Mum was clean, well cared for and happy when I picked her up. All her clothes were there and labelled and beautifully packed. Mum had her hair done as promised, nails painted, joined in activities and seemed to have really enjoyed her stay. Staff were kind, helpful and caring even lifting her suitcase and wheelchair into the car for me. I would have no hesitation in recommending Lindsay Hall and hope mum can stay with them again.

How likely would you be to recommend Lindsay Hall Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good all round. Staff seem very capable and helpful. My parent seems very happy here.

How likely would you be to recommend Cookridge Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt is still very happy with the care and attention she receives. The staff are so helpful and kind.

How likely would you be to recommend Connaught Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Good care home. Staff and care are excellent. Communication very good, kept informed at all times of any issues.
Good location, open to visiting.
Would recommend.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

The care, love and concern shown to my father during his residency has been second to none - the same care, love and concern has also been offered to his family, my mother in particular.

How likely would you be to recommend Blandford Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care home is absolutely fabulous. The staff are wonderful with my parents and we would not want them anywhere else.

How likely would you be to recommend Alexander Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Tony Howland, Home Manager at Alexander Court responded to this review on 21 Apr 2017:

It is a pleasure to continue to support both your parents with their needs and to see their family and friends around them.
Thank you for your lovely review/comments.

I think on the whole the staff are great. They are very concerned with the people they look after. Even the management mucks in when they are short staffed. This home is a very well run place. Also, all the staff are very friendly since mum has been there. I've had no problem. Big pat on the back for St Catherine's nursing home. I feel also mum is well looked after.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are always polite, friendly and helpful.
The quality of care that my brother as is exceptional, always a smiling face on offer.
I can't really comment on the food, although I know my brother enjoys it most of the time and he is never left hungry.
I feel that I have to mention two members of staff in particular. The compassion of these two goes well beyond the call of duty. A real asset to the care home, as everyone is.

How likely would you be to recommend Queen Mary's? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My nana is going into Gresham Lodge was my first experience of care home. During her time there I have been nothing but impressed with the love and care which is shown to all residents.

There is a fantastic range of activities and the staff do all they can to ensure the resident's needs are met. Superb work - keep it up!

How likely would you be to recommend Gresham Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The staff at Hale Place have looked after my mother for almost five years now, consistently maintaining excellent standards of care, adapting their approach as her needs change, and consulting with her family at every stage of the way.

I am particularly impressed by the staff’s commitment to building good relations with relatives and friends of the residents, and I have no doubt that this open, supportive and welcoming approach underpins much of what is so wonderful about Hale Place.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

During the week prior to my father's passing, all staff and management showed great care and compassion both to my father and the whole family. We were notified constantly of changes to dads condition. When visiting daily, the staff considered our needs by providing meals throughout. On one occasion when no family member was able to be present at night, a member of staff sat in with dad. At dad's passing, the management team notified all agencies and made arrangements in a sensitive way. Wonderful.

How likely would you be to recommend Alexander Court? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Tony Howland, Home Manager at Alexander Court responded to this review on 21 Apr 2017:

Thank you for the lovely review/comments, it was a pleasure to support your dad and the family during his stay with us.

My Mum has been in Gresham Lodge for 4 weeks. Her time there has been very good. She has been a resident since being discharged from hospital for rehabilitation. She has been well looked after and cared for. Each day she has improved more. The food is excellent with a varied selection daily. The staff are lovely and always have time for her. As a daughter, I was happy to leave her in their competent care.

How likely would you be to recommend Gresham Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Always a pleasant welcome. Carers always looking after my grandad in a fab way.

How likely would you be to recommend Hope House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

We come to the home once a month for a lunch, always very good indeed. All the staff are friendly and helpful. We like to go to the summer fair and Christmas things. The home is really good in every way.

How likely would you be to recommend Rathside Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Management are helpful, reliable and accommodating. Staff very good with my mother who is very happy most days (when she is not, it is purely down to her condition).
The premises are clean and well maintained. Generally, I am very happy with all aspects of the care that they provide and their communication with myself.

How likely would you be to recommend Rathside Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Cannot speak highly enough of the care and kindness that my uncle received during his stay at Homesdale.
My husband and I were always made to feel welcome when we visited. The staff were always smiling, which given the nature of their work could not always have been easy.
Well done Homesdale.

How likely would you be to recommend Homesdale? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My grandad spent a couple of weeks respite at Bernash Care Home and he loved it that and didn't want to leave. We as a family were extremely happy with the care provided. The staff were always helpful as well as the management. My grandad is looking forward to returning.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 21 Apr 2017:

Dear Michelle, thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes, Ryan.

What they have done for my mother there is unbelievable.
She had given up and did not have long to live but has now been in there for four years.
The place couldn't be better.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

On first visiting Cottesmore Lodge I was impressed with the friendly, caring and professional manner in which staff interacted with residents. The Lodge was spotlessly clean and safety measures were evident. My aunt has now been a resident there for 15 months and in that time my first impressions have been confirmed and strengthened. Residents are treated with kindness, dignity and gentle humour. Their needs and happiness are paramount and are at the heart of care in the unit. Nothing appears to be too much trouble for the staff and they are unfailingly welcoming to relatives. Management and all staff work hard to make the unit a true 'home-from-home' for the residents. My aunt is well cared for and is happy and I could not wish for more than that. 'Well done' and a big 'thank you' to all the staff at Cottesmore Lodge.

How likely would you be to recommend Rutland Care Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum moved into Gracewell in December 2016. Having made the very difficult decision on mums care we received excellent support from the team at Gracewell. Our mum settled very well and was extremely well cared for from day one. The care she receives is of a very high standard, I have found all the staff to be friendly, caring and supportive. The quality of the activities is excellent and varied. The accommodation is of a very high standard and the communal areas are very nice. My mum enjoys the food which always looks nice. Gracewell has a very homely atmosphere, we are always made very welcome and I have enjoyed meeting the other families. The most important thing for me as a daughter is that my mum is happy and well cared for and she most definitely is.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.

I am very happy with the standard of care that my parents are receiving at Crofthead Care Home. All staff are very capable, friendly and approachable. They cannot do enough for any of the residents. The home was also to be commended for its cleanliness and food.

How likely would you be to recommend Crofthead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We visited a number of care facilities following my father's diagnosis of Vascular Dementia and many we just turned around and walked straight back out!
Following a number of recommendations from friends and friend of friends we visited Hale Place in East Peckham, I have 2 brothers and a sister and all 4 of us walked into the main house and said yes immediately! The friendly welcome we received and the care being shown to the residents already there was wonderful to see. My father has now been there for over a month and the care he has been given is second to none, he settled in very quickly, he has put on weight and is so much more relaxed it is a pleasure to see. The staff are absolutely wonderful, they look after the family as well as the resident, having cared for my father for years it was very difficult for me to let go, but this was recognized and they treated me with such care and consideration it is a pleasure to visit now.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum has only been here for 3 weeks and we feel very relaxed that mum is well cared for. The staff are excellent.

How likely would you be to recommend Davenham Hall Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been living in Sunrise for nearly 4 years. After setting in, I really love living here. It has been great getting to know residents and staff. I now consider everyone as my third family.

Thank you to everyone.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.