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Mum was placed in Brenalwood as an emergency placement. At 98 years old this was a very difficult decision for us as a family and very unsettling for Mum.
However, the staff at the home made Mum very welcome and did everything they could to ensure she was comfortable.
We could ring or visit at any time of the day or night if we wished.
Mum has settled really well and is always happy when we visit - Mum thinks that she is still in her own home.

How likely would you be to recommend Brenalwood? Neither Unlikely or Likely

Care / Support: Satisfactory

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good

I would like to thank all the staff at Oak Tree Lodge care home. You all made my father very welcome, with the care and support you gave him. When choosing a home for a parent it can be very daunting and upsetting but my brother and I could not have found a better place, it was homely, friendly and the care offered was tailored to my dad's needs. The last few months of my dad's life were happy and this was down to the compassion and consideration shown to him by all at the home. Once again we would like to thank you all.

How likely would you be to recommend Oak Tree Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

From day one of visiting Mayfair Lodge, I have felt comfortable leaving my father there. The staff are generally kind, caring and attentive to residents' needs. My father has settled and is happy and content generally, and I can leave feeling comfortable that he is looked after in a clean, comfortable environment. I am kept informed about things I need to be and am happy.

How likely would you be to recommend Mayfair Lodge? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

The family is very happy with the home - and we have peace of mind that mum is in a safe, clean and caring environment. The management and staff go the extra mile with both the residents and family members. Mum is grieving and this has been acknowledged in the way she is cared for.

How likely would you be to recommend Ash Tree House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

As devastating as it is to have your mum in a nursing home, my mum couldn't be in a better place. She is thriving there. She lived alone and now has company, goes out on trips, and to tea dances. The staff are all wonderful, caring, and observant. The activity team is fabulous with activities to meet everyone's needs. My mum loves to be outside and she is taken for walks. I know that she is safe and being taken care of. The staff even take the phone to her when I call.

How likely would you be to recommend Mossvale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Hawthorn Court are looking after my father so very well. They are caring and kind. I am very glad that my father is a resident at Hawthorn Court. He always looks so clean and content. They take away the worry that I have that he is being cared for well and that he is safe.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Care home staff are excellent and provide the best care they can.
The home is well organised and always clean.

How likely would you be to recommend Francis Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

First visit - very impressive. If in the future I should need residential care, this is the place I would choose. Impossible to find anything to complain about. Perfect in every respect.

How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I live 300 miles away from a family friend who has been a resident at the home since January 2017.
As I was coming to support her 'end of life', Temple Grove did all they could to make the four days I was there as easy as possible.
I had plenty of time to see the staff at work, and I can truly say that I was impressed by the friendly staff, the hard work and dedication of staff and the willingness to accommodate both my needs and their residents' needs. I only have one regret, and that is that we weren't able to get my friend to agree to go there earlier. She would have both enjoyed and benefited from it.

How likely would you be to recommend Temple Grove? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From my first day of admission, I was made to feel welcome, wanted and respected as a resident. I have received excellent care throughout my stay for rehabilitation both from the manager and physiotherapists.
Nothing was a trouble for the staff to assist me with physical and emotional problems and their kindness and support have been very much appreciated.
My stay here at St Margaret's has afforded me the opportunity to experience the warm, loving care that the staff have given to each and every resident and I wouldn't hesitate to recommend this establishment to anyone requiring long or short term care for their families.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was in Langley Lodge for three weeks for end of life care on N.H.S. I visited him every day. He had excellent care and was treated with dignity. All the staff were very approachable and very helpful.

How likely would you be to recommend Langley Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I can honestly say this place is truly amazing. The staff are brilliant and care about the residents. They provide entertainment and excel in the little things like nails and hair which my gran loves. The food is lovely in fact too lovely. Truly amazing!!!

How likely would you be to recommend Hollins Bank Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been visiting the home training staff for approximately 6 months. In that time when observing staff, I have found the staff caring and passionate about their work placing the resident's needs first promoting a person-centred approach at all times.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 23 May 2017:

Thank you for your support, we look forward to you supporting our staff and the home in our future ventures.

My mother and father are both residents, they receive excellent care. The carers are always on hand and nothing is too much trouble for them.

How likely would you be to recommend Brenalwood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My 90 yr old mother was admitted to Sherwood House in January of this year. None of us knew at that time how seriously ill she was, her GP subsequently informed us that she might only have a matter of weeks to live. Thanks to the dedication, care and love she received from all the staff, day and night, she has now recovered. I will never forget their kindness. All the staff are exceptionally friendly and thoroughly well-trained thanks to the professionalism of the manager. The home itself is a delightful place, spotlessly clean, set in landscaped gardens with excellent home-cooked meals. It is such a relief to know that mum is in such a safe and caring environment, I honestly hope that I myself will be lucky enough to live there when my time comes!

How likely would you be to recommend Sherwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy about my experience at Buckingham House. The facilities are excellent, the care specialist, the food good and the organisation well managed.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Treated with Dignity: Good

Since arriving at the care home, my mum has been well looked after by the staff. They support and care for my mum in a professional manner, show respect at all times. Staff are friendly and nothing is too much trouble. The home is lovely and clean, has a homely atmosphere. I would recommend the place to anyone who is looking for a care home.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been resident at Bierley Court for many years.
As a family, we are happy and content with her care.
We visit several times a week and find the staff to be unfailingly kind and caring.
The home is comfortable and tidy and the food of a good standard.
We have very good communication with her carers and they always act on any requests or issues we may have.
We are very appreciative and grateful for her care.

How likely would you be to recommend Bierley Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Long Meadow is a welcoming happy care home with well trained, sympathetic, very caring staff who are always approachable and communicative. My mother has been a resident for nearly 18 months and I have only ever seen her treated with care, dignity and respect. The staff interact wonderfully with her and she with them. She has a lovely room overlooking the extensive gardens and has been very happy here. There is a lovely atmosphere between staff and in the home generally. Mum is lucky to be here!

How likely would you be to recommend Long Meadow? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Over the past year, I have visited friends who were variously, either full-time resident, convalescent and in respite care. I have other friends in more expensive, four-star home type places which nevertheless seem much less friendly and caring. Most people want to go somewhere homely rather than like a hotel. The standard of food is as good as a hotel's. The garden is fully accessible, the views are really good and the staff could not be more helpful. They treat every resident as a valued individual.
It was my first choice when I thought I would need care but luckily I did not.

How likely would you be to recommend Oak Tree Mews Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Just returned from visiting my uncle at Blair House. It was a huge relief and pleasure to see how well he is being cared for. Staff are very friendly and management is very helpful.

How likely would you be to recommend Blair House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Carole Brown, Manager at Blair House responded to this review on 23 May 2017:

Thank you Steven for your kind words, I will pass this on to the staff

We would like to thank all staff at The Poplars care home.
They made my aunties final years comfortable and she enjoyed the activities and made lots of friends.

How likely would you be to recommend The Poplars Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Very lucky to stay in such a lovely place, everyone is so kind to me and all very helpful. Food is excellent and couldn't wish for better.

How likely would you be to recommend Hamilton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt has been very well cared for at Ashgrove House. The staff are very kind and patient with her. She has a choice of meals and activities and has enjoyed visits from birds of prey. She has enjoyed a lovely birthday party and a very nice Christmas. Relatives are welcome at all times.

How likely would you be to recommend Ashgrove House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is and has been looked after with care and compassion over the last four years.
My sister and I have no complaints.
Her clothes are changed every day and my mum always looks well dressed. This is due partly to the excellent staff in the laundry.
All the staff are cheerful and friendly and deserve more money for their hard work.

How likely would you be to recommend Royley House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent