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I am very happy with Mum's care in Cedars Care Home. The staff are very caring, kind and helpful and I would recommend this home to anyone.

How likely would you be to recommend Cedars Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother has been a resident at Elm Bank for almost 4 years now. The loving care that she has received throughout this time has been wonderful. The management and staff always have her best interests at heart and nothing ever seems to be too much trouble. Everyone in this caring environment is friendly, welcoming and supportive.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care and environment provided by Cary Brook cannot be faulted. All the staff have been consistently attentive, very good-humoured and kind throughout my mothers stay at Cary Brook. My brother and I can be reassured that my mother is receiving the best care possible and in the best environment during this very sad time of my mother's life.

How likely would you be to recommend Cary Brook? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Having brought in my friend for care and visited many times, I have found the home to be excellent in every department. The nursing and care staff to be professional and friendly in their dealings with residents and visitors.

Having been in local government for 22 years serving 19 as the political lead of social services, I have as part of my responsibilities have on an annual basis reviewed all care homes in Blaenau Gwent and the previous Gwent County Councils. I feel qualified to give you my personal review.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My younger brother is very well looked after. Nice and friendly staff.

How likely would you be to recommend Barchester Drummond Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

First came in contact with Bassett House when my mother needed the support of a nursing home after living in a residential home for 10 years. The care for her final 6 to 8 weeks was exceptional and when we needed support for another family member it was the top of the list for my sister and myself.

How likely would you be to recommend Bassett House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle was moved to Hazeldell from a home he had been in for three years, he was moved to get the wonderful care that Hazeldell offers. He is so much happier and healthy.
The care all the staff offer is exceptional.

How likely would you be to recommend Hazeldell? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everyone at Berehill House is caring - management, carers, chef and team and cleaning and laundry staff. My cousin was treated with kindness and respect. Importantly its the same staff so faces are familiar and relationships built which is comforting to the residents and their families. It is a happy ship.

How likely would you be to recommend Berehill House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been visiting the care home for the past 3 months. I, myself work in a care home but I must say I am very impressed with the cleanliness and the caring care staff. I can see that it is not for show, just because we are here. I come in at daytime and also at night and I am made very welcome at all times.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been a resident at Mallands for nearly 6 years. During her time there, the staff have always been very friendly, caring and considerate. The shared areas and also mums room were always clean and tidy. Over the years mum was there, the management team have implemented some very positive ideas around helping people who suffer from dementia-related illnesses.

How likely would you be to recommend Mallands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very satisfied with the care my mother receives at Lakeside Care Home. She is cared for with dignity and respect, the staff are very helpful and friendly.

How likely would you be to recommend Barchester Lakeside Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Rosie Goulding, Village Manager at Barchester Lakeside Care Home responded to this review on 26 Sep 2017:

Thank you for your kind comments and words of support. I will share them with the staff

A short break to recharge my batteries. I was shown care and consideration from all levels.
Furnishings and decor are 100%.
Catering - the food was enjoyable, plentiful and varied.
Entertainment for those who wished for it, morning and evening, sometimes afternoons too, our own cinema.
Interesting 'outings' if you so wished. Never a dull moment.
After a happy break, I have decided to move in permanently when the time comes and it will not be long.... I'm 95 at present!

How likely would you be to recommend Signature Bentley House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a very nice home. I think that my Dad is settling in very well. They have been very patient with him, helping him to settle in and he has got to know the staff and residents there. I'm quite happy with everything. The food there is very good - one of the things I noticed when I first went to view the home is that the kitchen is all open plan - nothing is hidden. Dad walks about the home, visiting the lounge. He is happy there.

How likely would you be to recommend Alexander House? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The award by the CQC of an "Outstanding" rating is my opinion well deserved. Since my partner was admitted to the home last December she has received first class and consistent care throughout. All the staff are very professional and genuinely passionate about the individual care they provide each resident. My partner requires high dependancy support 24/7 and this has been provided without any issues. This, in turn, has given me great comfort. If that is not "outstanding" I do not know what is.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would like to say also since being here I've been well looked after and I enjoy the pampering by the staff, my nails and hair is all done for me and the food is excellent they are all so caring.

How likely would you be to recommend Shinfield View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I was very happy with mum's stay at Muirton House.
Any problems with mum, I was contacted right away.

How likely would you be to recommend Muirton House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

As soon as you walk into the home there is a lovely homely feeling.
The staff are extremely helpful and put your mind at rest for any problems.
They are very happy and relaxed dealing with their patients.
The design of the home is excellent, you can easily find a quiet area to sit with your relative.
All the friends I have taken to the home are very impressed and always look forward to another visit.

How likely would you be to recommend St Ives House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied. Accommodation excellent. Staff caring and very helpful. Diet - varied and wholesome, well cooked.

How likely would you be to recommend Holbrook Hall? Extremely Likely

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Treated with Dignity: Excellent

We are pleased that mother has settled into Castle View Nursing Home. Initially, she was extremely poorly with vascular dementia, hip problem, she is now mobile with the use of a zimmer frame. She likes to be washed/dressed much earlier than 10:00 am lack of staff? She enjoys the afternoon activities but would like them everyday, holiday, admin, illness means no activities some days. Appreciates the hairdresser service. Likes the current chef making fresh fruit salad for her.

How likely would you be to recommend Castle View Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

John Adair, Home Manager at Castle View Nursing Home responded to this review on 26 Sep 2017:

We are delighted to hear that your mother has settled in well at Castle View and is enjoying the activities, care and food on offer here. The health and well-being of all our residents is our absolute priority and we work with every resident to ensure they get the care and attention they need. We are currently working to recruit suitable new colleagues to join our team, and in the very near future, all residents will see new faces offering care and support in the home.

Our home manager’s door is always open as we welcome the opportunity to improve, and hope that you will continue to share your suggestions with us in the home in future.

My mother has been a resident at Moat House for the last six months and in that time, her care has been exemplary. I cannot thank the care team enough, for their patience, kindness and knowledge to keep her well and happy. I enjoy visiting daily as it feels like a home from home, everyone's so friendly and I see the high quality in care is constant. The surroundings are very pleasant, beautiful gardens, trees and in the centre of the village for walks, church, lunch and places to visit. My mother has her own garden area from her room, which she loves. Food excellent, with choice. Lots of activities to take part in, the place buzzes with positivity. The building is maintained to a high standard, plus they are very accommodating in how you would like your room arranged, furnished. We have also viewed other homes and more expensive locally. Highly recommend.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff work under immense pressure and do a good job for the work that they do. The home is always clean as is my father. I cannot fault them in any way.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Satisfactory

Treated with Dignity: Good

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 26 Sep 2017:

Thank you.

My Nana seems happy and settled since moving into Glenholme House. Home is lovely and the staff are very helpful and friendly. Plenty of activities and outings for residents.

How likely would you be to recommend Glenholme House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum seems to be settling in now and seems happy and comfortable. Plenty of staff who are always welcoming and friendly. The home has a lovely, warm, and homely feeling. Plenty of activities and outings for the residents. The refurbishment is amazing.

How likely would you be to recommend Glenholme House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I find the care home very clean and tidy when I visit. The staff are all very friendly and nothing is too much trouble for them. The staff are constantly dealing with the needs of residents. They try and get the majority of the residents to interact with the activities within the home, ie quiz, bingo, baking, pamper days. The residents all seem content and happy within their surroundings. I enjoy coming for my visits.

How likely would you be to recommend Strawberry Fields? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My father-in-law lives in this wonderful residential home. They have lovely activity ladies who play cards, dominoes, quizzes also organise days out which everyone goes. The home is so friendly and warm and before you can sit down, you will be offered a hot drink. The staff are very friendly and nothing is too much trouble. His bedroom is beautiful with clean bedding and towels daily. The food always smells lovely also and it’s all homemade. When my father-in-law first arrived he was quite unsettled but now if I ask him if he’s happy, he says he loves it which is a big thing when you know they are happy. I can’t recommend this home enough.

How likely would you be to recommend Alder Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent