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After a fall at home followed by a spell in the hospital, it became clear that our mother could no longer live independently. This was the moment to find an alternative that provided the care and support Mum needed, whilst maintaining her quality of life. After looking at a number of options, we found Laverstock Care Centre. As a family, we were immediately struck by the care and professionalism of all the staff, the quality of the facilities and the happiness of the other residents. With no previous experience of the care sector, we were very anxious to ensure our mother moved into the best community we could find. We were immediately made to feel welcome and were sensitively guided through this significant transition. Mum took to her new surroundings immediately and is now thriving with the care and support she is receiving at Laverstock Care Centre. The quality of the meals, the range of activities and the ability to personalise her room have all helped to make our mother very happy and contented in her new home. She is enjoying her new lease on life! As a family, we are delighted we chose Laverstock Care Centre

How likely would you be to recommend Laverstock Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a first class but pricey home. All the staff are marvellous and there is very little turnover of staff.
This means residents get used to their carers and respond accordingly.
Activities are numerous and various and never dull.
Everyone from housekeeping up to the manager is friendly and always greet you with a cheery smile.

How likely would you be to recommend Brampton View Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

My father has recently stayed at Lord Harris Court for a holiday and to help him decide if he is ready for a care home. We have found the staff, at all levels, considerate, polite and helpful. Nothing is too much trouble. When we have visited it has always been calm and cheerful. If he decides that this will be his permanent home then I will be happy for him to move in.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Respect for the client's choice is something that stands out at Auburn Mere. Clients are treated individually and you will still see clients up late in the evening. Visitors at whatever time of the day or evening are positively welcomed. Even when I arrive at the home with my Mum who had been in casually she was greeted with joy that she'd returned. It really is a home, not an institution. Normal activities are happening with clients all the time so there is a positive atmosphere and yet it is one of the cheapest homes in the area.

How likely would you be to recommend Auburn Mere? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle came to Oakbank in November 2016 after spending several weeks in hospital, he was told he could not go back home as he needed round the clock care.
I had been my uncle's carer for over 20years and not being a car driver I needed a home that was in easy reach for me to visit each day.
I visited a few homes before I made the decision to chose Oakbank.
Since my uncle has been at Oakbank all of the staff that are looking after him treat him with dignity and tender care.
As he is 91years old and has Dementia, I know he is kept safe and warm.
The staff are always very busy but even then they always find time for a quick word asking how I am.

How likely would you be to recommend Oakbank Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Since my mother has been to Woodside Grange we as a family have seen a great improvement in her eg eating well, doing activities and even a smile.
I would like to say that the staff are very friendly and keep us updated with mam.
A big thank you from the family.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

De Brook Lodge have provided excellent care and made the transition from home to care so much easier. The care staff have all been of a high standard, both professional and caring in their work but also friendly and always happy to talk to the resident or family.
The management team and front of house are always helpful, with a smile and kind word.

How likely would you be to recommend De Brook Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit this home on quite a regular basis. Every time I walk through the door I am greeted by one of the lovely carers and I cannot praise the management for making this atmosphere so lovely. My friend is always very pleased when I came to visit her which is a lovely thing to see. The whole team at Park Lane deserve a gold medal for doing such a good job at ensuring all of the residents are happy as well as the visitors.

How likely would you be to recommend Park Lane Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In the short period of time that my wife has been in St Mary's, I have found everything and everybody concerned with the running of them, to be extremely professional and very caring.
I would have no hesitation or doubt in recommending this home to anybody.
A very big thank you to all concerned.

How likely would you be to recommend St Mary's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Ashgrove House are excellent, also the care is. When you walk in it is like going into a family home. I am very pleased my aunt is here.

How likely would you be to recommend Ashgrove House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found this home is friendly and supportive and helpful in every way. Staff are helpful and I would recommend this home to anyone.

How likely would you be to recommend Kelvedon House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Initial visit: Warm, friendly welcome. Every staff member addressed the patient as well as the carer. No odour as is common in care homes for the elderly! The manager took the time to show us around herself and the patient was shown to the room he would occupy when refurbishment completed. Saw common area and outdoor facilities.
Admission: Arrived before lunch so immediately other to talk to at the table. Room pleasant, light and airy with convenient ensuite facilities. Spotlessly clean and encouraged visits out with family and friends. Encourage independence to the level normal at home with appropriate supervision - eg when showering. The patient would be happy to have a further 'respite' visit in the future and I have no concerns whatsoever about his stay. The family were equally impressed.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

The management, nurses, carers and housekeeping staff were very, very caring. This showed not only in the medical care which was, of course, complete and efficient, but in the attention they gave to the residents. My wife was a resident for twenty-one weeks. The staff looked after her not just at regular intervals, but all the time. The care they give her is more than I can express.

How likely would you be to recommend Hagley Place Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Visited my friend in Wansbeck Care Home.
Staff were friendly and helpful. The manager likewise.
Super service.

How likely would you be to recommend Wansbeck Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have only good things to say about Parkview. My mum has been there for about 3 years and the staff take fantastic care of her. They are friendly and obviously very hard working. However, when we come to visit, we always get offered a drink and some biscuits. The home put on events for the residents and we are always invited to attend. I cannot fault the care my mum receives and we, as a family, are very happy with the care she gets.

How likely would you be to recommend Parkview? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

All the staff appear to be trained to the highest standards and it's clear that Hillcroft House has a very selective recruitment policy. Everybody at the home from the cleaners, cooks, admin and care staff themselves are extremely warm and friendly and treat guests and residents like extended family members. Nothing is too much trouble and any concerns that I may have about my Dad's health/welfare are promptly dealt with. I have no concerns that my Dad is receiving anything other than the highest quality of care and attention.
The premises are kept very clean and tidy and a nice extra touch is the tray of goodies and bowl of fruit that are always out and available to the residents. This is replenished regularly as is a choice of fruit squashes. I know from talking to my Dad that he finds the food of very good quality and he likes the choices on offer.
All in all, I can't praise the home and its staff highly enough. Thank you, Hillcroft House.

How likely would you be to recommend Hillcroft House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our experience of the home has been very positive. First impressions are very good, the home is very clean, tidy and modern with lovely bedrooms and public areas.
Most importantly, the staff are very good. They are very friendly and kind towards my mother and we feel that she is well looked after.
The food is also quite tasty, offers a huge variety from day to day.
Our only issue is the cost, particularly was we do not benefit from any government assistance and changes in management.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

My father has been in L.H. for two months now.
He has settled very well. He feels safe, well looked after and he really likes the food.
I have found all the staff to be helpful and caring. They go out of their way to ensure Dad has everything he needs and always with a kind word and a smile.

How likely would you be to recommend Lavender House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Choosing the right care home is no easy task. You often have to make decisions regarding your relative at an already stressful time. My mother has been a long term resident of Durban House (7 years +). During the time she has been there, she has been very well cared for. The staff are professional and caring and the environment welcoming. I am very pleased we chose Durban House. I recommend it.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit a resident who formally attended my church in Yeovil. The lady I visit has nobody else in the world so she is very important to us. The care she receives has consistently impressed me, especially on unannounced visits. It is clear that they (the staff) treat her with dignity and love and the evidence seen in her excellent appearance and overall wellbeing. I am very pleased with the care received.

How likely would you be to recommend Aranlaw House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent place.

How likely would you be to recommend Wellington Vale Care Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My Mother - 95 years in September has been a resident in East Riding now for exactly a year. Although I live locally - I am at the care home 2 or 3 times a week. I am extremely confident of the care and privacy given to my mum. The activities provided are excellent, and good too. There is a very good, happy, relaxed atmosphere among the staff.

How likely would you be to recommend East Riding Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Staff are nice and welcoming. Home is clean and tidy, patients are always clean and tidy, plenty of entertainment for the residents.

How likely would you be to recommend Bridge View House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Heather Allison, Home Manager at Bridge View House responded to this review on 26 May 2017:

Your comments are most welcome. We always strive to get things right for our residents - it is their home afterall that we have the pleasure to work in. Our housekeeping team take great pride in Bridge View House and it's wonderful to read that their efforts are noticed. I will share your feedback with the team. Thank you again.

Excellent care is given to all residents. the staff keeps me well informed concerning my mother's well-being.
This is a very happy care home.

How likely would you be to recommend Wansbeck Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our experience at Woodpeckers has been all very positive.
Their care has been respectful and friendly and all the staff have been wonderful.
Thank you

How likely would you be to recommend Woodpeckers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent