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This care home is brilliant. The staff look after my mum with the utmost care. Nothing is too much trouble. They let us know when there is a problem. The staff are so friendly when I visit. I would recommend this home to anybody and I do. I feel happy leaving my mum in the care of this home.

How likely would you be to recommend St Catherine's Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care, lovely staff, always clean and smells lovely.

How likely would you be to recommend Ashworth Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I moved my mother to Hollymere House Care Home because I was not happy with the care she was receiving at another care home and I have made the correct decision. Hollymere House Care Home is wonderful for my mother. She arrived at Hollymere House Care Home in a poor state and very unsure and frightened. Now she is happy and well cared for in every way. The manager helped and advised me how best to support my mother in her twilight years and the team he has are all very caring, very hardworking and respect each other and each and every one in their care. All the team sing from the same hymn sheet and give my mother excellent care and now I have peace of mind to know she is cared for to a high standard.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our father has enjoyed being a resident at Ashcombe House for over three years. Ashcombe is not too big and is very homely and comfortable. The manager and staff are very kind and friendly to the residents and visitors. Dad enjoyed all the entertainment and activities and we were happy about his quality of life, knowing he was having the very best of care.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

My Dad went into Ashworth Grange for a short stay on his discharge from the hospital. After four weeks he became a permanent resident. My Dad is a man who likes to keep himself to himself but since being in Ashworth, I have been told he is joining in with the activities, in particular, the card making. All the carers are pleasant and seem happy in their work. They are there in an instant if you need them. The same can be said for the management team, three of them who are new to Ashworth. It is nice getting to know them all and they have made me feel very welcome and know I can have a chat.

How likely would you be to recommend Ashworth Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I always disagreed with nursing homes but no alternative but to place mum here. The lead nurse/manager reassured me 100%. I can't begin to explain how everyone has been I could write for ages. Mum was treated like a queen the carers were amazing with all her needs. The nurses, laundry girls, cleaners, everyone welcomed mum and me from day one. Sadly 6 weeks ago mum was on end of life and sadly passed away on 15 August. Too many names to mention but the dignity for mum and me was amazing. They let me become my mums daughter in her last few months and that is priceless. This home and staff should be recognised.

How likely would you be to recommend St Oswald's House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been in Chacombe Park for just over a year. We have found the staff and facilities excellent. Nothing is too much trouble. The food is to be recommended - excellent.

How likely would you be to recommend Barchester Chacombe Park Beaumont? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

During the time of my stay in Fleming Court, I was very comfortable and received excellent care.

How likely would you be to recommend Fleming Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Always greeted by warm, friendly staff on every visit. Never seen the home untidy or unclean. The staff are exceptional and all genuinely care for every resident. We visited other homes before and this stood out for being so much better in every way.

Entertainment and events are always being arranged, whilst individuals' needs are met. The grounds and surrounding area are beautiful for residents, sitting out in summer and looking onto in bad weather to see horses and manicured lawns. Beautiful.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It is a difficult and demanding job that is often unpleasant. A huge amount of time must be spent simply coping with regulation. Despite this, I've seen numerous examples of real care and concern for the well-being of the residents and there are several dedicated numbers of the team happy to provide the all-important personal touch that makes people feel loved.
Having tried for a long period to look after my mother and enable her to live at home, it's a great relief that she has adjusted so easily to her new life, has better care and is much happier.

How likely would you be to recommend Longview? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Dad was transferred to Milliner House on discharge from hospital after undergoing surgery. He was weak, frail and had very poor/no mobility. Staff and management at Milliner House took him on board at short notice. They gave him full support in getting his mobility back and paid great attention to his dietary requirements due to being diabetic and vegetarian. My family and I have gratitude and praise for all staff at Milliner House. Thank you once again. We couldn't have chosen a nicer care home.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although my mother's stay was short, she was shown the utmost kindness and care. The home is clean, tidy and the atmosphere welcoming. The staff were friendly and attentive, nothing was too much trouble. Her room was ideal, and definitely represented excellent value for money. We also appreciated the updates and very good communication regarding health concerns, however minor.

How likely would you be to recommend Dovecote View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been in this home for 4 years with a diagnosis of vascular dementia and Alzheimer's. The staff have always upheld a high level of care. They have maintained her mobility and always treat her with care and respect.

How likely would you be to recommend Westholme? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I visited quite a few homes before entering my mother into Mowbray.
It was by far the best.
She settled in quickly among the friendly carers overseen by an empathetic manager and staff.
There are no nasty smells, the food is excellent and plentiful, a social life is encouraged and music etc planned.
Her room is beautiful and light and airy with sliding doors onto the garden and the car parks, giving my mother something to watch.
The resident nurse is very understanding of old age and the problems it brings and no one is ever too busy to spare time for relatives and residents.
Everywhere is clean and uncluttered and when you enter you get a feel of a happy community spirit.
The manager quietly and efficiently oversees all and throughout it all retains a sense of humour and optimism.
I am confident that my mother is in safe, kind hands at Mowbray.

How likely would you be to recommend Mowbray Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I can honestly say that my overall experience of Longfield was excellent. This in my view was down to the excellent staff and that means all the staff domestic, Kitchen, carers, senior carers and management all were very caring, polite and respectful and most of all my mother enjoyed being at Longfield.

How likely would you be to recommend Longfield? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

A friendly, homely environment in nice surroundings (useful when taking mum out in her wheelchair). Staff are good humoured and caring. A guest entertainer is often brought in to celebrate a resident's birthday.

How likely would you be to recommend Greys Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother, who has mixed Vascular Dementia/Alzheimer's, has been attending this facility for several months as a daycare patient and has recently become a full-time resident.
I cannot say enough good about the manager who, right from the start, has been extremely welcoming, reassuring, caring, efficient and helpful. She has not only taken care of my mum but, us, as a family during a difficult time. She has made the transition of my mum into care, as less stressful as possible.
The home itself is very clean, very stimulating, very homely.
The staff are relaxed, welcoming, caring, friendly, and I have to emphasise, efficient.
Above all, I leave the home, comfortable and satisfied that she is in the best possible environment, with the best possible care.

How likely would you be to recommend Oakdale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Melanie Tucknott, Home Manager at Oakdale Care Home responded to this review on 20 Sep 2017:

Wonderful supportive family, thank you so much for your kind words about our home, as a team we strive for perfection.

When I left the hospital I was taken to one of your care homes which was at Swaffham in Norfolk I was looked after very well by everyone. The food was great, the room and all its members were great, I am getting better, mind you the weather could be better. Keep up the good work you all.

How likely would you be to recommend Westfields? Neither Unlikely or Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 20 Sep 2017:

Thank you for your kind words about the support you received at Westfields in Swaffham.

My daughter was here for 6 weeks until she died and had the best care ever. She was treated with so much care and the food was excellent. I can't praise Harrier Grange enough and also the staff were magnificent. Well done to them all!

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum moved into Park House in the summer as she was unhappy in the home she was in. From the day she moved in, there was a change in her. She was immediately much happier, content and settled in very quickly.
Staff are helpful and polite/cheerful and make everyone welcome. Mum enjoys the friendly atmosphere in the home, feels that she is listened to and that any problems are quickly sorted. I have seen a big change in mum, both physically and mentally, I know she is now happy and content in her home.
I would highly recommend it to anyone.

How likely would you be to recommend Park House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The nursing home could do with more staff.

How likely would you be to recommend St Martin's Nursing & Residential Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

I am so happy to have found a care provider for my mum, she is happy and content. For myself that is worth everything. Thank you, the manager and her lovely care team. My mum loves living at Heatherdale I know this because she tells me.

How likely would you be to recommend Heatherdale? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since my friend has resided here, I can say that the staff and place itself are excellent. The staff are lovely and very caring. He is extremely happy here.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

S Mcleary, Acting Manager at Springfield Cottage Residential Care Home responded to this review on 20 Sep 2017:

Thank you Pauline for such a wonderful review. We are so pleased your friend has settled in well and is happy. We look forward to seeing you soon for a brew and a chat.

I could not have asked for better care or consideration during my stay. I would not hesitate to come back for any future respite care I might need. Every aspect from nursing through to recreation was second to none.

How likely would you be to recommend Heol Don Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer Services Administrotr at Heol Don Care Home responded to this review on 20 Sep 2017:

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you will come and stay with us again for some respite care.

Overall experience is very positive. The home is well led by the matron and senior nurses. The staff are very knowledgeable, caring, patient polite and treat the patients with dignity. There is a care plan. There are numerous activities to keep the patients physically and mentally alert. There is a nature of care in the home. The home is clean. Food is good and very nutritious.

How likely would you be to recommend Wardington House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent