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This well cared for home was welcoming, warm and homely for my Father who was cared for extremely well by the dedicated staff. They showed great kindness and empathy and I cannot recommend Doneraile highly enough.

How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife was sectioned into Western Community Hospital for six months where she received first class care. It was decided to transfer her to South Haven Lodge to be looked after. I am so pleased that she came here as she has become calm and more reserved due I am sure to the care she is receiving. My children and I are so glad that a space was found.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Gainsborough House is a well-run and efficient Care Home. A nicely decorated, bright and cheerful place offering a friendly, calm and welcoming ambience. Whenever we visit our father, who is a double-amputee and a dementia sufferer, we find him well-dressed, hair-washed, well-looked after and content. His room is tidy, clothes nicely laundered and hung in the wardrobe, and both room and bathroom are clearly regularly cleaned. Residents always seem well-fed, with good food and decent portions. The carers are very attentive, knowing how to handle sometimes difficult situations and managing the physical needs of the residents. In our experience they go above and beyond just caring, and we've been very impressed at how much time they spend chatting and joking with Dad, having spent time getting to know him on a personal level. It is, without a doubt, several levels above many of the other care homes that we've seen in the north-west of England.

How likely would you be to recommend Gainsborough House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Very friendly approachable staff who guided us through the first few days of my uncle stay at Holly Lodge. Whenever I visit, I am always greeted with happy friendly faces and a very welcome offer of a hot drink. The care and attention he received can't be faulted. Decisions that had to be made was always of the best intentions for him and was explained. There seemed to be lots of different activities going on during the week which visitors are welcome to join in. This was my first experience with a care home and thankfully they helped make it pleasant one.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother-in-law has been resident at Moorlands for almost two years. He had been in very poor health, physically and mentally for several years, and was not capable of taking care of himself, and indeed did not want to take care of himself. His health had deteriorated to a worrying state. The manager and her team made him welcome, and the care they provided worked wonders. The staff really do care. The improvement in him was dramatic. The staff are always welcoming when you visit and are always up to speed with how he is doing. I made a point of looking at catering facilities, and at food deliveries when they coincided with my visits. The food is fresh, wholesome and well prepared by the catering team. Portions are very good as well. While Moorlands may not be a highly polished modern ‘palace’, it is homely with excellent caring staff, which is perhaps more important to residents and their relatives. For their standard of care, I think that Moorlands would be very hard to beat.

How likely would you be to recommend Moorlands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Greg Smith, General Manager at Moorlands responded to this review on 22 Feb 2017:

Thank you for your kind words, that is exactly what Moorlands is about, the care. I hope we can continue to provide your family with the care they deserve!

Mum still lives alone and is trying to maintain her independence for as long as possible, but was not safe trying to bathe herself without help. She has been attending the daycare centre one day a week for the last 4 months. She was reluctant to go at first and said she would only try it for two weeks to please me, but decided to carry on a little longer, and now she looks forward to her weekly visit as she has some company, a hot dinner, and assistance to have a shower. She is given a choice of activities and has enjoyed the amount of attention she gets from the staff. She is also collected and dropped off from home by minibus as part of the service.

How likely would you be to recommend Ifield Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

All staff are caring, considerate, very patient and fully committed to the care of their residents. The home is spotlessly clean and tidy in all areas and the "personal" attention given to residents regarding catering and personal comforts is above first class.
We are comforted that my mother is so well looked after during this most difficult time of her life.

How likely would you be to recommend Cedarwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mother had a comfortable, well-furnished room and received excellent care. The staff were always very pleasant and nothing seemed to be too much trouble for them. I would not hesitate to recommend Grange House to others.

How likely would you be to recommend Grange House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mother recently passed away after 9 months in this absolutely brilliant residential home aged 106 years. Being a very independent lady she had refused to go into a home and lived in her bungalow with carers and myself. She had been in the hospital and then into another home nearby which was not ideal under any circumstances. After taking advice, I removed her and thankfully there was a vacancy in Belvedere. I cannot fault anything about this home and would just say that if all residential homes came up to the standards of this one the world would be a much better place for the elderly. The entire staff were always friendly and efficient and always pleased to see visitors. There were always smiles and a welcoming tea/coffee and biscuits. Thank you all.

How likely would you be to recommend The Belvedere Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Derek Skidmore, Responsible Individual at The Belvedere Residential Home responded to this review on 22 Feb 2017:

Thank you very much for your kind words regarding the staff and the home.

After visiting various care homes for Mum, we felt Warren Lodge to be the best place for her. The staff were so helpful in securing a place very quickly for us as the situation of looking after her at home had become untenable. The Courtyard is a safe and secure environment for her as she suffers from Alzheimer's. It's lovely to see all the staff interact with the resents regardless of their positions there. I am so grateful to Warren Lodge for the care and support not only Mum receives but also myself when needed. The residents are all treated with the care and dignity they deserve. Without Warren Lodge, I don't know where I'd be. So, thank you, Warren Lodge.

How likely would you be to recommend Warren Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother stayed at Rosemary Lodge for a short period of respite care. She was treated extremely well and found all the staff very kind and caring. The surroundings are fresh, attractive and very clean. We had a very positive experience and will definitely recommend and use Rosemary Lodge again.

How likely would you be to recommend Rosemary Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Dad moved to the home last October due to a change in his physical abilities. My initial contact was over the phone and email as I was not able to visit the home prior to Dads admission. The manager was so helpful emailing photos of the rooms available and spending time on the phone. She is also very caring and understanding and this reflects in all of the staff in the home. When I was able to visit Dad, I found the staff helpful and friendly and very patient with him. Any issues regarding his care were reported to me promptly.
Since his admission, I feel like I have got my Dad back again. He looks well cared for and when I call him he sounds happy and back to his old self. I am delighted and very grateful to everyone at the home.

How likely would you be to recommend The Ellenborough Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Good setting, all staff attentive and caring, good management. Could not wish for better. Both parents in Buchanan Lodge, different needs are met. Activities, afternoon tea, events etc are all very welcome.

How likely would you be to recommend Buchanan Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

We were lucky a room was available at Danmor Lodge Ltd, as my mother suddenly needed residential care. Fortunately, some friends had already investigated care homes in Weymouth for their mother, so we knew Danmor Lodge Ltd, to be a good home.
Well done to the manager and the staff who provide a splendid home from home for my mother and the other residents.

How likely would you be to recommend Danmor Lodge Ltd? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I can't begin to express how much it has meant to us that Dad has been in your care. I know that he has been cared for and loved in the way that we wanted for him. That means everything. I also want to thank you for all your support and the encouragement you have given to me over these last 5 years, with lots of love.

How likely would you be to recommend The Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In my opinion, Soham Lodge is a superb nursing/care home. Distraught at the prospect of putting mum in a nursing home, I was wary of Soham Lodge when I first visited. True, I had heard very good things about it by word of mouth (always a good sign), but I wondered how an ex-motel on the edge of one of the busiest roads in the area could possibly be the right place for my mum in the final stages of her life.
It was clear to me within 5 minutes of being shown around that Soham Lodge was the right place for mum. Clean, safe, beautifully equipped, homely, fully staffed with a very low staff turnover - which is a huge consideration, and small enough to be truly personal (only 30 beds). The critical thing is the standard of care. Well, mum is now a very happy resident and all I can say is yes, the staff in Soham Lodge really do care and it shows. As a carer remarked: " I love what I do. Carers who do not really enjoy their work are not employed here". Enough said.

How likely would you be to recommend Soham Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tanya, Administrator at Soham Lodge responded to this review on 22 Feb 2017:

Dear Chris, thank you on behalf of all the staff here at Soham Lodge for your extremely kind words and the time you took to post your review. It is a pleasure to have your Mum with us and I can assure that she will be kept as happy and comfortable as possible by all the wonderful staff here.

The new dementia unit in The Garden House is very welcoming, well planned out, with a lovely street the residents can walk down, it's lovely. There are areas for the residents to explore, a sensory room, they can sit and watch a film in the cinema room. the residents are very happy and well cared for with lots of love.

How likely would you be to recommend The Garden House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jill Cocking, Operations Manager at The Garden House responded to this review on 22 Feb 2017:

Thank so much for your feedback, I know the staff have worked so hard in the new unit, and care so much for our residents. I will pass this feedback onto the staff and the Manager.

Mum had been made to feel welcome and felt at home when she first moved in. Nothing was too much trouble for any of the staff. They were always friendly, polite and had time to spend with mum. They kept an eye on mum's health and called the Doctor as soon as there was any change in her condition. Mum's welfare and comfort was clearly their no. 1 priority. I can't thank the staff enough for how amazing they have been. The room was perfect for mum with enough room for mum to have some of her own furniture which made her feel even more at home. There were lots of activities for mum to get involved in if she wanted, including trips to the coast.

How likely would you be to recommend Edward House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Nana has been a resident at Moorlands for nearly two years. We moved her after she received poor service at another local care home. We had originally chosen the other care home as it was slightly more modern in decor, however, after the move, Moorlands has proved that their high standards of care far surpass the majority of places. There are always staff on hand who know what's going on and their knowledge is the same for each individual. The staff are friendly and make it easy for families to enjoy spending time with their loved ones. During Christmas and birthdays, the place is jolly and festive and all residents are involved. Couldn't recommend a place more.

How likely would you be to recommend Moorlands? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Greg Smith, General Manager at Moorlands responded to this review on 22 Feb 2017:

Thank you so much for your review. We are happy you feel this way about us and hope we can continue to provide a high standard of care.

I have had many a meal delivered from the home and I would recommend anyone to use this service. Exceptional service, great meals. You know if you or your family get this and they are well looked after. Thank you again to all your staff.

How likely would you be to recommend Moorlands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Greg Smith, General Manager at Moorlands responded to this review on 22 Feb 2017:

Thank you so much for your review. We are glad you feel that way and hope to continue to provide you with a high-quality service.

First rate modern facilities in super spacious and ultra clean environment. Each unit is designed for no more than 12 residents with a dedicated kitchen, lounge and reliable care teams could not be more friendly, nothing is too much trouble and the daily "regime" is both relaxed and flexible. They even baked a cake for Dad's birthday. The home is very well run by a highly focused and professional management team with support staff who are all equally friendly and welcoming (kitchens, cleaners, reception staff ). My father is very happy to be a resident, and to call Belong Warrington his "home"!

How likely would you be to recommend Belong Warrington? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracy Brookes, Marketing Supervisor at Belong Warrington responded to this review on 22 Feb 2017:

Thank you for taking the time to submit your review of Belong Warrington. We are delighted to hear that your dad is settled and happy at the village and that your overall experience is a positive one. We will share your comments with the staff team at the village. Kind regards.

Excellent care home, staff are so helpful and always inform you of anything. They have great activities and are very welcoming and the manager always has time to speak to you. The home is lovely and has a great atmosphere with always plenty going on. My friend is so well cared for and I wouldn't put him anywhere else. Thankyou, Scarborough Hall.

How likely would you be to recommend Scarborough Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Cameras or more staff available for the residents in the day room would be a good idea. My grandma is very happy and settled in Ashley Court, she is always smiling and the staff seem to really care. A bigger room for hairdressing would be helpful.

How likely would you be to recommend Ashley Court? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

A friendly, clean, comfortable home with caring staff, excellent food - with several choices for each meal - and a range of activities and outings to suit all residents. Nothing is too much trouble, visitors are always made very welcome and there are no restrictions on visiting times. There is sufficient staff to give all residents the time/care they require.
My mum is extremely happy there and cannot speak highly enough of the staff, this includes office staff too who are always available to talk over any issues. This is my Mums' second home - the first closed down - and I wish I'd found this one first!

How likely would you be to recommend Danmor Lodge Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent caring staff that not only care for my father, who has advanced dementia but support and care for my mother who, after 60 years of marriage, had to make the hardest decision of her life when placing my father with them.
Living far away from my parents, I am confident that they are both well supported. My father has settled very well and all his needs are met.
The manager goes above and beyond her duty - recently making sure my mother's birthday was not forgotten ( her first one on her own). My mother often speaks about the staff treating her like family.
I couldn't wish for my dad to be in a better place. Thank you, management and staff.

How likely would you be to recommend Mount Olivet Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Karen Dykes, Registered Manager at Mount Olivet Nursing Home responded to this review on 22 Feb 2017:

Many thanks for that wonderful feedback. It is a pleasure to be able to comfort and reassure.
All the staff look forward to mum's visits with her lovely little dog, Jack. Knowing they are both
happy makes the staff happy.