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We receive approximately 15% of Reviews through website submission and 85% of Reviews through Review Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews submitted to care providers so that they may make a response to be published with the review.
The Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Reviews.
For further information on Reviews and the Review Score please click here.
Review submitted from a Postal Card by Kenneth P (Son of Resident) on Tuesday 19 September 2017. Relates to July 2017.
I moved my mother to Brunel House in April 2016 suffering from dementia and she continued to live there until her death in July 2017. Brunel House is a fantastic care home. The manager and all the staff really understand the meaning of the word "care", they do in abundance and nothing ever seems to be too much trouble. My mother spent 15 very happy months there and I would certainly recommend Brunel House as a very good choice for either full-time residential or temporary respite care. My mother-in-law is still a current resident.
How likely would you be to recommend Brunel House? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Good
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Postal Card by Aileen M (Daughter of Resident) on Tuesday 19 September 2017. Relates to July 2017.
My mother had been in Westerlands for 3 1/2 years. She had advanced dementia. The care hse received was outstanding throughout.
How likely would you be to recommend Westerlands Care Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Adrienne L (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Mum always says how kind and lovely the staff are towards her after they have left the room. She appears to be content and settled - she enjoys her food and especially enjoys the various trips out such as the seaside and a canal boat trip this summer.
We always find mum very settled and happy. She does not say much but she is obviously well cared for physically and mentally. Whenever she needs any special medical care, she always has first-class treatment.
How likely would you be to recommend Devonshire Court? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Amy S (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
My father has been a resident at this home for the last four and a half years. We are extremely happy with the level of care he has experienced. The home has a calm but lively atmosphere and all members of staff go out of the way to provide support towards my father and our family.
How likely would you be to recommend Newstone House? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Dorothy M H (Resident) on Tuesday 19 September 2017. Relates to September 2017.
The home is being updated - clean, comfortable. Help is always available. Nursing is not provided internally, but is organised if needed.
Variety of food is good and attention given to diets if necessary.
Entertainment and exercise are given and outings organised.
How likely would you be to recommend Devonshire Court? Extremely Likely
Care / Support: Good
Staff: Good
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Good
Safety / Security: Good
Value for Money: Satisfactory
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by Stanley L (Resident) on Tuesday 19 September 2017. Relates to September 2017.
After our own home, which was to us the best, Devonshire Court is the best.
How likely would you be to recommend Devonshire Court? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by David Y (Son of Resident) on Tuesday 19 September 2017. Relates to August 2017.
Ashfield Court has provided excellent care and no fault could be found. Preliminary information and assessment was thorough and the home was very flexible in arrangements. Ashfield is sufficely clean, well maintained and equipped. All staff were remarkably friendly, kind, helpful and cheerful, with good teamwork. The overall impression was of a caring family, with appropriate stimulation through physical and verbal activities. The staff encouraged visits from friends and family of all ages and were mindful of personal wishes and respectful to residents. Very well done.
How likely would you be to recommend Ashfield Court? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Lynne F (Daughter-in-law of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Lovely friendly environment. Well cared for, happy clients. Highly recommend.
How likely would you be to recommend Blyth House Nursing Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Good
Cleanliness: Excellent
Food & Drink: Good
Activities: Good
Safety / Security: Excellent
Value for Money: Satisfactory
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Anthony J (Son of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Following last years damning CQC report I along with most relatives have been closely monitoring the changes/improvements at Harden Hall and yes there have been some, but there's still a long way to go. The general atmosphere has improved and the staffing level has increased which can only be good. My mother seems quite "content" most of the time, the food is good and overall I feel things are finally on the up but not before time.
The new manager seems to have matters well in hand and communicates with relatives.
How likely would you be to recommend Harden Hall? Likely
Care / Support: Good
Staff: Good
Management: Good
Rooms: Good
Facilities: Satisfactory
Cleanliness: Good
Food & Drink: Good
Activities: Satisfactory
Safety / Security: Satisfactory
Value for Money: Satisfactory
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by D W (Son of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Excellent quality of care by committed staff - especially the manager. Food good. First class communication with me regarding my Mother. St Catherine's has a good working relationship with local doctors surgery.
How likely would you be to recommend St Catherine's Nursing & Residential Care Home? Extremely Likely
Care / Support: Excellent
Staff: Good
Management: Excellent
Rooms: Good
Facilities: Satisfactory
Cleanliness: Excellent
Food & Drink: Good
Activities: Good
Safety / Security: Excellent
Value for Money: Satisfactory
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Ruth S (Friend of Resident) on Tuesday 19 September 2017. Relates to September 2017.
My friend is happy here and that is all I am bothered about. Bedrooms could be made into bed-sitters.
How likely would you be to recommend Gills Top? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Good
Rooms: Good
Facilities: Good
Cleanliness: Good
Food & Drink: Good
Activities: Good
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Good
Review submitted from a Postal Card by Phyllis L (Resident) on Tuesday 19 September 2017. Relates to September 2017.
Very friendly, good food and pleasant staff. Good friendly atmosphere and exercise etc good
How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely
Care / Support: Good
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Good
Cleanliness: Good
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Good
Review submitted from a Postal Card by Carol S (Daughter of Resident) on Tuesday 19 September 2017. Relates to August 2017.
Mum was admitted to the care home for respite care originally. She was looked after well. The carers are really caring and spend time with all the residents. The home is small with a lovely happy and homely feel. It's kept clean with large bedrooms. Lots of outings and activities are organised and all the residents seem happy. She is now there permanently.
How likely would you be to recommend West Hallam Residential Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Anthony D (Resident) on Tuesday 19 September 2017. Relates to September 2017.
I have been particularly impressed by the care and concern shown by all staff for the residents at Acorn House Care Home. The awareness and attention shown in seating the residents in the dining room was very apparent. Personal likes and dislikes of food were accepted kindly. I have benefitted tremendously from my stay here.
How likely would you be to recommend Acorn House Care Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Satisfactory
Activities: Good
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Diane Brown, Registered Manager at Acorn House Care Home responded to this review on 19 Sep 2017:
Thank you for taking the time to review our service.
I will ensure that the Care Team are made aware of your comments with regards to your recent period of respite care.
Review submitted from a Postal Card by M W (Resident) on Tuesday 19 September 2017. Relates to August 2017.
Well looked after. Respite after breaking hip.
How likely would you be to recommend Elizabeth Court? Likely
Care / Support: Good
Staff: Good
Management: Good
Rooms: Good
Facilities: Good
Cleanliness: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Satisfactory
Overall Standard: Good
Treated with Dignity: Good
Review submitted from a Postal Card by Sandra A (Daughter-in-law of Resident) on Tuesday 19 September 2017. Relates to September 2017.
My mother-in-law has received the most wonderful care in all aspects during her stay in Parklands Care Home. I am very sorry she is returning home.
How likely would you be to recommend Parklands Care Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Good
Cleanliness: Good
Food & Drink: Excellent
Activities: Good
Safety / Security: Excellent
Overall Standard: Good
Treated with Dignity: Excellent
Review submitted from a Postal Card by K D (Resident) on Tuesday 19 September 2017. Relates to September 2017.
I came here after a fall in desperate need of help and support and I have found both here at Cedar Court. I am very grateful for their care.
How likely would you be to recommend Cedar Court Care Home? Extremely Likely
Care / Support: Excellent
Staff: Good
Management: Good
Rooms: Excellent
Facilities: Excellent
Cleanliness: Good
Food & Drink: Excellent
Activities: Good
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by M W (Wife of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Amazingly good at all levels. The warmth or welcome throughout every visit, approx 5 out of 7 days all staff genuinely concerned re wellbeing of my husband, myself and daughter. Nothing is too much from the smallest request/need and is attended to as promptly as possible. Buzzers answered very very quickly. Activities galore if wanted! Wonderful, gives me great peace of mind. Thank you all.
How likely would you be to recommend Parklands Lodge? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by G D (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
A wonderfully caring home where all residents needs are met with kindness, understanding and patience. Everywhere is spotless.
Food and meals are excellent with great choice.
All residents are included in the many activities. Gardens are beautiful. Fun days, outings and Christmas parties are wonderful. Well done all staff.
How likely would you be to recommend Broadlands? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by D C (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Outstanding experience. Staff are affectionate and very warm towards mum. All her needs are met and nothing seems to be too much trouble. Mum is safe and very well looked after, treated with dignity and respect. Staff are good humoured and very approachable.
I have no hesitation in highly recommend Birkenhead Court!
How likely would you be to recommend Birkenhead Court? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Good
Cleanliness: Satisfactory
Food & Drink: Excellent
Activities: Good
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Mandy (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
My dad is terminally ill and has been here for the last 4 weeks. We chose this home for the look and feel of the home plus when we looked around the staff were very friendly. We have not been disappointed in the care the team have given my Dad, it's become our second home for us and everyone has been so accommodating.
How likely would you be to recommend Buckingham House Care Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Good
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Good
Activities: Don't Know
Safety / Security: Good
Value for Money: Don't Know
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Website Submission by Heath (Son of Resident) on Tuesday 19 September 2017. Relates to September 2017.
My mother has been staying at Fairby Grange for 3 months now and every time I visit or speak with her via phone she cannot talk highly enough of the home, staff and care she gets. Nothing is too much trouble and they keep her entertained with various projects, games and if she wants her own quiet time then that's not a problem either.
Each time I visit the place is clean and fresh and staff always polite and on hand to assist or answer questions. I am kept up to date with any doctor visits and medicines.
I am very impressed with Fairby and would recommend to anyone who asks me about it.
How likely would you be to recommend Fairby Grange? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Joan F (Respite Resident) on Tuesday 19 September 2017. Relates to September 2017.
I am really happy with my stay. Facilities were good. Staff are lovely, always polite and smiling. Can't fault them. If I had to come again, I would certainly be happy to.
How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Good
Cleanliness: Good
Food & Drink: Good
Activities: Good
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by W O (Sister of Resident) on Tuesday 19 September 2017. Relates to September 2017.
My sister, the resident in this care home settled well from day one. The staff are very caring and kind. The food is really excellent. If the need arises in the future, I have told my sons that I would be very happy to go there.
How likely would you be to recommend Chippendayle Lodge? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Good
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Satisfactory
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by Pauline B (Friend of Resident) on Tuesday 19 September 2017. Relates to September 2017.
On all visits, I have found my friend always clean and tidy which I know she must appreciate but may not be able to convey.
How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely
Care / Support: Good
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
