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The excellent care that my frail mother has received to date, matches the excellent facilities at Claremont House. My mother is treated as an individual; her needs and preferences are consistently accommodated and all of the staff treat her with friendly warmth, kindness, respect and dignity. Visitors are warmly welcomed at any time to my mother's new "home" (free drinks and cake are offered also). Claremont House lives up to its name as a Care Home; the care is excellent, home is where my mother is happy, well looked after and at ease, and family members are welcomed. The staff, the food and the facilities are outstanding. This is an exemplary care home. I am so relieved and truly grateful that my mother is here.

How likely would you be to recommend Claremont House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother in law moved into Connaught Court in March and we could not be happier with the care and attention she has received. She is almost 100 years old and has settled in so well to her new surroundings.
She joins in with activities and thoroughly enjoys the company of the other residents. As a family, we are so happy to know that she is safe and well cared for.

How likely would you be to recommend Connaught Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle was put into Loxley Lodge for respite for several weeks. He found the experience very good. The staff and standards at this care home are very good. I would recommend this home to anyone.

How likely would you be to recommend Loxley Lodge? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Excellent

Mum is well cared for generally, although greater care could be taken sometimes with her underwear, sometimes her bra isn't on correctly.
Her personal hygiene is excellent and her room is always clean and tidy.
The staff are friendly and polite.

How likely would you be to recommend Meadow Rose Nursing Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I come to The Firs to visit my mother who has been here for several months. This is a friendly, cheerful place for those with nursing needs and I always see the staff giving one to one care to the residents. Al in all, I am happy that mum receives the very best care.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been in the home for 3 and a half years. It was very difficult in the beginning when all staff and management tried to help my husband settle down. It took me a long time to accept my dear husband being away from our home. I spend most days at the home where I love to be.
The staff and management are amazing. He is looked after great. It's not what we want for our loved ones but with all their help I am now coping a lot better.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

We have found the staff to be very pleasant, approachable and friendly.
Residents are well cared for in a supportive and respectful way.
The interaction between staff and residents is good.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mum didn't want to leave her own home, but living there became impossible. I found Worplesdon View and knew immediately that it was exactly what Mum would love. In the three years she has been living in Worplesdon View, Mum has had superb care and support. Throughout her time there, all has been delivered with kindness and friendship. Mum has made new friends, receives visits from old friends and family and can now enjoy life in a safe and caring environment.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 25 May 2017:

Many thanks for such a lovely review. We are delighted mum is so settled and enjoying her life here at Worplesdon.

My wife was looked after for two weeks whilst I was abroad on business. From the initial interview to arrange her care, through to her leaving for home, the help and assistance with everything was excellent. The staff could not have been more caring not helpful and I thank them all for being so kind and attentive to our needs.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Sonia Harte, Senior Village Adviser at Richmond Painswick responded to this review on 25 May 2017:

We are so glad you were able to enjoy your business trip and that we were able to care and support your wife. We look forward to seeing you again.

I arrived at Harrier Grange at the end of April. I have found everything to be very good and I do not have any complaints. The staff are very good and very helpful to me. The food is very good and plenty of drinks, tea and coffee are widely available. We have been on some nice outings with the staff and the activities coordinator which I have enjoyed. I am in a wheelchair and my needs have all been met and escorted to a hospital appointment by a staff member. My room has a nice view and the amenities are excellent. My bed is the most comfortable I have ever slept in.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Happy with all my Mum's care and all the staff are lovely.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The experience was warm and caring. Staff had time to interact with residents and visitors - family feeling all round. My mother and myself are always received well.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Adel Pangilinan, General manager at Barchester Highfield Care Home responded to this review on 25 May 2017:

Thank you very much for your kind compliment, I will gladly pass this on to my team and I'm quite sure they would appreciate it as much as I do.

My wife has been a resident for some time now paid for my the authorities., Last years, due to a stroke, I lost the ability to drive. Now I have a 35-mile round journey to visit involving 2 buses and a local taxi or £60 taxi bill home to care home. I would not consider requesting she be moved nearer to our home, which indicates the regard I hold for the home, the management and staff. Not only do they look after and care for my wife, they are also very understanding and helpful to myself. I have no complaints but find the room a shade on the small side.

How likely would you be to recommend Belmont? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff very friendly and helpful whatever time you go there. Very kind to residents and family.

How likely would you be to recommend White Rose Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

The residence is a homely comfortable place with a cheerful atmosphere. There is good access to a small back garden and a nearby park. My experience show that when ill, th3 residents receive quality care and the home had good relations with local doctors and nurses. Recently, and excellent hoist has been bought which facilitates the transfer of residents to and from chairs. The food is varied, nutritious and home-made and the dining toom is clean with attractive table settings. There are weekly activities for entertainment and a weekly hairdresser. Mildly criticle comments would be lack of en-suite toilets, a separate quiet lounge and the somewhat used appearance of some furnishings but these comments reflect the age of the residence.

How likely would you be to recommend Springfield Park? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister and I are so glad we chose this nursing home. The staff are so kind and caring. The home provides entertainment and activities on a daily basis keeping the residents happy and involved. We are always kept updated with news of the home and on how our mother is doing. I would recommend Ashgrove to anyone who asked.

How likely would you be to recommend Ashgrove House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since our mum has been in Chalfont Lodge her quality of life has improved no end.
The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Friendly, helpful staff, good environment with a good atmosphere for the residents. Lots of activities.
Good food with various menus. The home is in good surroundings.

How likely would you be to recommend Kirby Grange Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Liked the freedom, not restricted.
Helpful staff, very friendly to you.
Make you feel relaxed as if you are at home.

How likely would you be to recommend Cedrus House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All staff are welcoming and always interact with all residents. Staff are always polite and pay a lot of attention to residents who need more assurance settling in.

How likely would you be to recommend Sutton Court Residential Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Staff are very friendly and helpful.
The food is excellent.
The home is very clean and tidy.
Personal care is good.

How likely would you be to recommend Amberwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

This care home has a strong ethos in putting the resident first. The carers and nurses are very caring, helpful and hard working.

How likely would you be to recommend Priory Mews Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Simone Berkeley, Customer Service Advisor at Priory Mews Care Home responded to this review on 26 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My sister in law seems really happy here and has settled down very well.
Unfortunately, she needs quite a lot of attention and is being looked after really well.
Her personal cleanliness is really taken care of, her hair always looks good and she is always dressed nicely.
The atmosphere here is excellent and the staff are always welcoming and helpful.

How likely would you be to recommend The Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A really nice care home - my wife and I know my mother-in-law is in the right place and as she likes it, it is the icing on the cake. We only wish we had found one down our way. (We live in Falmouth).

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

One is welcomed to a very caring home run by very efficient staff.

How likely would you be to recommend Bury Lodge Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good