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Latest Reviews Posted

My aunt is very well looked after, clean, well fed and very happy in Talbot View.

How likely would you be to recommend Talbot View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mam was brought for assessment from the hospital she has been treated respectfully and kindly. All the staff are professional but lovely with it. The food is of a very high standard. My mam's room is lovely. The management are really nice also. I would highly recommend Southernwood for anyone's relatives as it's brilliant!

How likely would you be to recommend Southernwood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A first class service, spotlessly clean, excellent food, really caring staff. Keeping me fully informed on my wife's health at all times. Regular entertainment for the patients, the fees are very reasonable, with an unrestricted access to see the patient I found very good. Very well managed and run. Well done.

How likely would you be to recommend Temple Croft Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Caring friendly staff.

How likely would you be to recommend Walmer Care Centre? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Jill Hyland, Manager at Walmer Care Centre responded to this review on 22 May 2017:

Thank you for feedback. All feedback is much appreciated.

Orchard House is situated in a quiet residential area. It is very clean and well maintained. The staff are all key caring, helpful and very pleasant to both residents and visitors.

How likely would you be to recommend Orchard House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Absolutely delighted with the friendly, efficient and lovely attitudes of all the staff without exception. Mum seems very happy and has only settled at this particular home.

How likely would you be to recommend Barchester Wimborne Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I would recommend Alsley Lodge to any person looking for a care home with high standards of care. They make sure every person is happy. The food is excellent. All the staff are always there to help.
This is why Alsley Lodge is such a success. Good luck to all the staff keep up with the good work.

How likely would you be to recommend Alsley Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived here for over a year and enjoy the company of all my new friends and also the members of staff.
The home is secure and I feel happily relaxed and comfortable here.

How likely would you be to recommend Rowanweald Residential and Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mum is a resident at The Priory and has been there for 4years. The care team are amazing, always greet you with a smile and the offer of a cup of tea.
My mum is very well looked after, she is loved by all the staff, who chat away to her, nothing too much trouble. If my mum is poorly they always get in touch with myself or my brother promptly and keep us updated.

How likely would you be to recommend The Priory? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After visiting my elderly friend here since she became a resident, I am never ceased to be amazed at how lovely the home is.
There is always laughter to be heard and a wonderful aroma of fresh flowers or home cooking.
Kind and caring staff, always the same continuity of care really is the key to this home's great reputation and the proposed extension for an extra two residents will make some lucky clients very happy.

How likely would you be to recommend Yew Tree Cottage Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sarah-Jane Ambridge, Owner/Manager at Yew Tree Cottage Residential Home responded to this review on 22 May 2017:

Thank you for your lovely comments, I will pass them on to the girls. We look forward to seeing you again soon.

Dad has been living at Old Raven House since 2016 and staff have consistently provided high levels of care. The manager and her staff are extremely well organised and dad is treated with dignity and respect at all times. He has formed close trusting relationships with staff and it's comforting to see how well his individual needs are continually being met.

How likely would you be to recommend Old Raven House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister was at Newstone House for 3 years. The care that she received was gold standard from start to finish. I cannot fault the staff. The kindness to me and my sister has been overwhelming. The rest of her stay my sister was bed bound. Never at any time did she have pressure sores. I never had a single thing to complain about. I just don't know how to thank them.

How likely would you be to recommend Newstone House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

So, so pleased dad was transferred from his home into Park House. He was veery fearful that he would have to go back into hospital, as he had only been home from hospital a week.
Luckily, his condition was such, that Park House was actioned.
His care has been flawless and A1 over the 6 days of his stay.
All staff and carer, management too, have made dad calm and comfortable. Actioning his needs promptly, with much positivity throughout. Nothing was ever too much trouble and he was constantly looked in on and checked regularly through each day and night.
Park House has a wonderful, friendly and caring atmosphere the minute you enter, even as you leave. Magic.

How likely would you be to recommend Park House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Good rapport between staff and residents.
Management and staff always available.
Medical and medication needs are strictly adhered to.
Residents are always clean and tidy, clothes laundered daily.
Good varied menu with drinks and snacks available every day.
Regular activities and outdoor visits.
Newly built and furnished lounge excellent.
I can visit anytime and I'm made welcome.
A family atmosphere in the home.
Regular visits by chiropodist, hairdresser and beautician.

How likely would you be to recommend Alastair House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister in law is disabled. Red Oaks look after her with great dignity. She has been at Red Oaks since February 2009 and is extremely happy there. They have a full range of activities every day to keep her busy.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been a resident for just over a year. I am extremely pleased with the care I get.
All the daytime staff are excellent. I was particularly appreciative of the way the care home facilitated my travel to my son's wedding.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Anita Moore, General Manager at Barchester Rothsay Grange Care Home responded to this review on 22 May 2017:

Thank you Hilary for the kind words and it was our pleasure to enable you to attend your son's wedding

Pleased to say this is a very well run care home, in very pleasant surroundings. I go to the home once a week to visit and have to be let in. It could be a different person from the last one, which makes no difference as it is always with a very welcoming smile. This immediately is a good sign all the staff get on well together and are always ready to help one another.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My wife used the care home for respite care. The experience was excellent. Nurses were knowledgeable and caring. The carers were second to now. Very good. The ambience encouraged well-being. The general layout was thought out. Good quality activities were provided on a regular basis. Staff involved were enthusiastic. Food quality was excellent. Thanks to all at the care home for helping my wife recover from a very serious illness.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt has been a resident at St. Oswald's for 2 months. The care she has received since the day she went in, has been excellent. The attention to every detail is superb. I cannot praise each and every member of staff enough, for the care, kindness and support that my aunt has received. Nothing is too much trouble for any of them. The food is excellent and plentiful. The rooms and communal rooms are extremely clean and very cosy. There are regular activities, and residents can join in if they want to.

The home has a lovely warm, homely feel to it. Residents are encouraged to make their rooms their own and have them exactly as they want.

Refreshments and cakes are available for visitors, who are made to feel very welcome and are encouraged to come and go whenever they want. Staff are always on hand to support families as well and are always prepared to answer any queries or questions.

I would highly recommend St Oswald's House Care Home.

How likely would you be to recommend St Oswald's House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have a relative in Treetops Court the age of 92 years with terminal cancer. This made him very angry and not a happy chappie but the staff never got upset with him, talked to him kindly. He refused food and drink, staff did the best to encourage him to eat and drink. He was always shaved by staff and had clean clothing. Whatever he asked of them they were obliging.

How likely would you be to recommend Treetops Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Alison Foreman, Commercial Director at Treetops Court Care Home responded to this review on 22 May 2017:

Thank you very much for this touching review. I will ensure that the team are made aware of your kind remarks.

Kind regards

We had our mum staying there after a major heart operation. The care provided by the staff and the management was nothing less than 5 stars. They made our mum part of their family and met all her needs. Their standard was excellent and nothing was too much. On behalf of my brothers and sisters, I would like to thank the management and staff for the excellent care provided.

How likely would you be to recommend Little Oaks Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although my partner has been a resident for only 6 weeks, we have been welcomed into what is a family environment by very friendly, helpful, professional and competent staff. This applies to all levels of staff from the management to the youngest and most recently recruited members. The management is young and energetic and determined to provide an excellent home for those residents who cannot look after themselves. The home is currently undergoing refurbishment and the end result will provide a very modern environment which includes several innovative ideas intended to be of benefit to both residents and visitors. Overall, a care home to be recommended.

How likely would you be to recommend Morgana Court and Lodge? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Stuart Davies, Home Manager at Morgana Court and Lodge responded to this review on 22 May 2017:

Thank you very much for taking the time to write your review. We are very happy to hear that your partner has settled in well. We like to think of ourselves as family and of providing a happy, stimulating, and comfortable home. I will share your comments with the staff team who will be thrilled to hear them. Thank you once again.

I find the staff very friendly, helpful and caring. Lovely to talk too and wonderful with the residents, hard working and kind. I love my weekly visit and always welcomed.

How likely would you be to recommend Woodheath Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited the care home during the Christmas period and from the onset, I was overwhelmed by the warm and friendly atmosphere which was present throughout the home. At the time I visited a Christmas event was held for the residents and their families. It was lovely to see the residents enjoying the festive season, singing Christmas carols, having a visit from Santa Claus and tasting Christmas treats. The smiles on the residents' faces was a joy to see. I had a tour of the care home and the clean and comfortable surroundings, as well as the professionalism of the staff, did not go unnoticed. It was evident that nothing was too much of an effort for the staff. I was informed that events are held regularly for the residents, their families and the locals which I thought was absolutely excellent!

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My 95-year-old mother has been in this home for over 5 years. The care and attention she gets is exceptional. I have never had any reason to raise any concerns or question anything about her overall care. The staff who care for her are very dedicated and caring.

How likely would you be to recommend Northfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent