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My mother was resident at Shaw Red Hill at the end of 2016 for end of life care. The care she received was excellent. The staff were kind, compassionate and professional. The home was always kept clean and the meals which are freshly prepared on the premises were very good. My mother was treated with great respect and kindness and was nursed excellently.
My mother passed away at the home just before Christmas and the staff could not have been more kind to my sister and myself at such a very sad time.
I would have no hesitation in recommending Shaw Red Hill.

How likely would you be to recommend Shaw Red Hill? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My grandmother has been here for over a year and she is so happy. The staff are wonderful and very attentive. The food is beautiful and there is always a great choice considering her special dietary needs. There is a great variety of entertainment and activities. I really enjoy attending the parties at Christmas and summertime.

How likely would you be to recommend Richmondwood? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This care home is totally amazing. My father has been here for one year now and all the staff are caring, patient and gentle with the residents. Some are very demanding but they keep calm and distract to calm the resident. I have learnt a lot from the staff, they explained Alzheimers and Dementia which made me and my mother understand what was happening. The staff are very caring and supportive. The home has new ideas to improve all the time. I have seen a huge change for the better. I would recommend this home as they really are fantastic!

How likely would you be to recommend Avens Court Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Treated with Dignity: Excellent

My father had a chest infection which the staff on the ground floor picked up on early due to changes in his behaviour. The GP was called and he was treated immediately. Unfortunately, the initial antibiotics didn't clear the problem and dads behaviour and demeanour got worse (dementia-related). He was very unsettled and on a visit by my husband and myself became somewhat aggressive towards me, as I couldn't get him to understand he lived at Ebor Court (for 2 years). I was understandably upset but the ground floor staff were brilliant. The one staff member dad remembers, sat with him and sent us to the lounge where the other staff looked after us, talked us through the whys and wherefores of dads problem, gave hugs and cups of tea and returned us to a much calmer and contrite dad, still very confused but realising he was in a safe caring place. I cannot fault the staff at Ebor Court in dad's care at all times but their skill, knowledge and patience deserve a medal at times like this!

How likely would you be to recommend Ebor Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Thank you for everything you have done to help mum settle into Linden House. Her room and all the facilities are amazing. The kindness, care and patience you have given her seem to be boundless, which is reassuring for our family. I know that she is safe and well looked after.

How likely would you be to recommend Linden House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum is very happy at Maycroft Manor. She loves her room and the food and is taking part in lots of the activities on offer. When I visit I am made to feel very welcome and enjoy having a cup of coffee with mum in the bistro. We are more than happy with Maycroft Manor and would recommend it.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Thank you from us as a family for looking after our very much loved family member and for putting our mind at ease that he was getting 1st class care and for the choices you gave him and us. To the care staff for their genuine love and affection showed not just to our family member but to all the other service users. Thank you very much.
Kind regards

How likely would you be to recommend Hillcroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mother moved to North London in December 2015, at the age of 94. For much of this time, she has been a resident of Magnolia Court, a remarkable community set in North London. From the outset, she was made to feel welcome and well liked.

I cannot sufficiently praise the care, support and personal attention she has received from the team of dedicated professionals. The dignity and comfort of the residents are placed at the heart of the community. Its ethos radiates outward to affect all members — an inspired leadership team, carers and activities, catering and administrative staff and resident's families. The atmosphere is at once calm, informal and unhurried, with a decidedly ‘can do’ feel. In recent months, Magnolia Court has successfully completed a refurbishment cycle, giving carers, residents and their families — a relaxing backdrop to our lives and supporting roles.

My appreciation for the work of his community is boundless. I have no hesitation in recommending it to others.

How likely would you be to recommend Barchester Magnolia Court Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My Mum has been staying here for the past two years and my husband and I are very happy with the care and attention my Mum receives. My Mum has dementia but she loves the carers and has a lot of interaction with them. They always make sure she is warm and comfortable and has a drink on hand at all times, which is important.

How likely would you be to recommend Doulton Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I am a retired Hospital Doctor and my Mother, of 101 years of age, has been a resident at Red Rocks Nursing Home for just over 2 years. Prior to moving to Red Rocks she lived alone but was well looked after by relatives and neighbours and she was a very independent lady. The staff have been extremely good at adapting her care to her needs and she now considers Red Rocks as her home. I am extremely impressed by the team spirit and cheerful and friendly attitude of all the staff. I am sure that this is due to the example set by the manager and the way in which he leads his team. There is always something for the individual resident and the residents are always treated as individuals. The medical care is of a very high standard as is the cleanliness and hygiene of the establishment. As a Doctor, I have visited a number of nursing homes in the south of England and can state that none of them met the high standards set by Red Rocks and I would not wish my Mother to be anywhere else.

How likely would you be to recommend Red Rocks Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister has been at Ladymead Care Home for about 18 months. The staff are always kind and considerate to my sister, respecting her dignity and wishes.
I am always included in her care needs and involved with all her needs. Every morning and afternoon, there are always activities going on and a lot of singers and other entertainers coming to the home.
My sister moved from Reading to be close to her family and I think I definitely chose the correct home for my sister. Even the manager and assistant manager take time for my sister's needs and sit, talk and laugh with her.

How likely would you be to recommend Ladymead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my Gran received during her years at Donneraile was fantastic, especially so during her last couple of days.
The care they showed not only to her but their support to me was wonderful and will never be forgotten.
I would highly recommend this home to anyone that asked.

How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My 92-year-old mother is receiving excellent care at Normanhurst. There is a very friendly atmosphere in the home and the staff and family owners are very caring and ensure the residents are well looked after and happy.
The home is very comfortable with nice food. My mother particularly enjoyed sitting out in the sunny rear garden last year and cannot wait to do the same this year.

How likely would you be to recommend Normanhurst Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend has been a resident at Tremona for a year now, and I have visited regularly throughout this time. The standard of professional care is excellent and, just as importantly, it is delivered with great personal warmth and humanity, creating a friendly, caring, positive and inclusive environment where residents are treated as individuals. I am particularly impressed with the activities available. They are very wide ranging and it has been a pleasure to see the skilled staff in action and to see the residents' response to them. I always look forward to my visits, and I feel that my elderly friend is being given excellent care.

How likely would you be to recommend Tremona Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our Mum has been a resident at Grasmere for nearly 3 years now and we are very pleased with the care and support she receives. Mum can be very difficult with her many medical problems as well as mental issues, and the home looks after her very well and attends to her needs. The atmosphere is very homely, the food is good with plenty of choice and the staff are excellent with her care.

How likely would you be to recommend Grasmere Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident of Maycroft Manor for the last one and a half years because she has mobility issues and was unable to stay at home safely. Consequently, it has been great for me to know that there is care available for her 24hrs should she need it. There is a lovely atmosphere at Maycroft Manor, which is what first attracted me to the home, and it is very clean and modern. The cafe is a good social hub for residents and visitors alike, and the onsite hairdressers and cinema are a lovely asset for the residents. The lifestyle team make sure there are always interesting activities to do. My mum used to feel lonely sometimes at home but has made new friends with the residents and staff. Maycroft Manor makes the effort to make it an attractive place to visit with themed events for residents and guests alike.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Enormous welcome from staff, happy faces, very clean, modern cosy feel to the home, they welcomed my mum to bring along her personal things which were extremely important for mum to have her music around her, therefore she was able to bring her guitar and full sized organ to which she entertains everyone in the dining room. Her bedroom has a lovely outlook onto the gardens through her patio door. Meals are filling, staff are always there to help my mum with motivation. Since mum has been in Stonedale Lodge she has always looked well cared for, clean laundered clothes, very regular changing of bed linen. Stimulation for my mum was important, and I found they have a regular activity co-ordinator who gets all the residents involved and generates much smiles and entertainment. All in all, I can happily say that this care home has been a godsend to my mum and to our family.

How likely would you be to recommend Stonedale Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer services administrator at Stonedale Lodge Care Home responded to this review on 20 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Father has been a resident of Movilla Care Home for almost one year. The care he has received has been second to none with great attention to his emotional well-being as well as his physical health. The care staff themselves go above and beyond the call of duty to take great care of him. The food is excellent, plentiful and nutritious and the chef in residence tailors the menu to the residents' needs. The staff have encouraged him to take part in all the many activities available as there is an excellent and dedicated Activities Organiser. Communication with the family is good and we are kept up to date with any changes in my Father's care.

How likely would you be to recommend Movilla House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Before my wife came to stay permanently at Danmoor Lodge she had a period of respite care there, and I also used the facility for some day time only respite care. In all my dealings with the management and staff, I have been treated with great courtesy, compassion and professionalism. Indeed compared with a number of other homes where my wife has stayed for respite, all aspects of their service had been exemplary. They not only provide a warm, friendly caring environment but also a good deal of interesting activities to keep residents minds and bodies active. It does not have the slick appearance of some of the modern purpose built homes, but rather creates the atmosphere of a large family home, relaxed and welcoming, but still mindful of the need for careful attention to all the requirements of health and the safety of some of the most vulnerable people in society.

How likely would you be to recommend Danmor Lodge Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was a resident at Bankwood for over two and a half years. She was very happy, very well cared for - thanks to the quality of the staff and the home manager. Sadly mum passed away peacefully at the end of December. I think my thank you to the staff says it all:

"How do I thank a group of people without missing a single person out? This is to each and every one of you.

How do I thank you all from the depth of my heart for the care, physical support, genuine affection and consideration you showed to my late mother.

Thank you just seems so lacking yet that is what I feel.

A genuine, deep felt appreciation from me, on behalf of my mother, the family and equally important – on behalf of all the past and current residents at ‘Bankwood’.

Losing a loved one is very hard, particularly your Mother, but knowing she was cared for so well whilst she lived at Bankwood by you, her 'extended family', really does help.

Thank you so, so very much".

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has Alzheimer's and moved to the mount from a residential home fairly recently in January 2017. We were a little concerned that the move may be disruptive for her but she has settled in very well and seems very content. Both my sister and I have been very impressed with the care, enthusiasm, warmth and helpfulness of all the staff members we have met and feel that mum is in safe hands. The mount has a homely feel about it and there is a good range of daily activities provided to encourage a continuing good quality of life.

How likely would you be to recommend The Mount Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Good

Treated with Dignity: Good

Emma Fielder, Home Manager at The Mount Care Home responded to this review on 19 Feb 2017:

Dear Sarah, Thank you so much for taking the time to write this review. I will ensure your comments are passed on to the staff team! Thank you again!

This home is a very good and well-run home. clean, quite and bright in fact I would even stay there myself when I get to that age, staff are well mannered and kind.
The only thing that is negative is I wish that we had more time to see mum before she passed away because I needed about half an hour to get there 5 to 10 minutes was not enough time other than that a very good home.

How likely would you be to recommend Elmcroft? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

We could not have asked for anything more or anything to be different for the care that my Grandmother received whilst at Stowlangtoft Nursing Home. The staff were very attentive to both her needs and ours. Nothing but respect for them in what can be a very difficult and emotional job to be doing in often very unsociable hours. The staff were always very willing to accommodate any special requirements of both my Grandmother and family members visiting.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I know my mother is happy at Warren Lodge, she, in my opinion, is well looked after by the staff with regards to personal hygiene, washing of her clothes, assisting her with dressing and generally the cleanliness of her room and bathroom.

The quality, quantity and variety of food are very high, I also like the option of her being able to have breakfast or lunch in her room, which for breakfast can be a full English breakfast if she wants.

Engagement between the staff and guests is very good, activities are very stimulating and get everyone involved, they also run special visitor programmes which tend to involve all staff and guests, which is very rewarding for all concerned.

How likely would you be to recommend Warren Lodge? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My mother has been a resident at The Manor House since the summer of 2016. She suffers from dementia and moving from her home in Surrey to North Yorkshire was a tumultuous event in her life. However, neither she nor I had any real need to worry as the staff at The Manor house have been fantastic in their care and support for her since her move. The staff are very professional as well as being friendly towards her. They are genuinely fond of their residents and this shows through when either I or my family visit.

The facilities and arranged activities in this new home are excellent value particularly compared to those I had seen elsewhere. I know my mother loves it there and that the stress of leaving her home of many years has been overcome thanks to everybody's kind actions.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent