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Latest Reviews Posted

My mother came here from 1996 to 2008 and spent her last two years 2008 to 2010 when she died on Friday March 19th, 2010, three weeks from being 100.
I have been coming to the care home for 21 years.

How likely would you be to recommend St Mary's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I do so hope that with the change in ownership the ethos of the home does not change.

How likely would you be to recommend Glebelands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Moving from the country of Sussex to Essex was life changing, but the best move I ever made. Friends made with residents and staff have been my lifeline.
The Beeches are the best and deserve awards for their friendliness and caring.

Thank you!

How likely would you be to recommend Signature The Beeches? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister has been a resident at Dearnevale for the past 6 years. It is a brilliant place with wonderful staff. They are so good with not just residents but visiting family and friends right from managers down to caretakers my sister loves them all. She is very happy there. It is a long way for us to visit but we rest assured she is very well taken care of.

How likely would you be to recommend Dearnevale? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mother stayed at Merlewood for over four years. In that time, although she felt that it would take away her independence, she soon realised that the company and very comfortable surroundings were better than being alone. She was encouraged to take part in many activities, but if not feeling up to participating would enjoy the chat with carers in the gardens. Everything was done that could be done to make her feel welcome and cared for.

How likely would you be to recommend Merlewood? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

The Langston is an excellent home with caring, compassionate and professional staff.
The manager is first class and the facilities are all 'top notch'. Mum has been there for over a year and I could not have asked for more.

How likely would you be to recommend The Langston? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found my experience with Brinnington Hall on the whole very good. Everyone is helpful and friendly.

How likely would you be to recommend Brinnington Hall? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Before moving to Marnel Lodge mum was withdrawn, unhappy and troubled.
Within the first few hours of her arriving, she was smiling, chatting and laughing.
This has not stopped.
She has made new friends and doesn't stop eating.
When the moment comes that you have to place your parent into full-time nursing care, it is extremely stressful for everyone involved. I can honestly say my fears went instantly.
I just knew mum was in the best place she could be.
The staff are friendly, reassuring and caring.
They have fun with the residents and have lots of smiles.
My 5-year-old son is happy to visit his grandma which means a lot.
It reminds me of a 5-star hotel.
Thank you, Marnel Lodge.

How likely would you be to recommend Barchester Marnel Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am disabled, need help moving. I was in hospital for six days this month with a chest infection.
Managers always available if needed.
Staff generally helpful, some give that little extra care, drinks always available, meals are generally satisfactory.

How likely would you be to recommend Arden House? Neither Unlikely or Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Good

My mother entered Brookfield Care Home and (sadly) exited there on the 11th May after passing away on the 10th May.
I cannot commend the level of care and support that my mum received from all the staff and fellow residents.
Thank you Broomfield. You made my mum's last days there the very best she could have hoped for.

How likely would you be to recommend Barchester Brookfield House Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

This is an excellent care home. From day one of my mother's stay at Linlithgow Care Home the standards experienced were outstanding. Staff were always attentive, caring and committed. My mother spent her final days here and died at the home in March 2017. The care and respect afforded her was outstanding as was the relationship of staff and our family. I cannot thank all staff and management enough.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We chose Auburn Mere after visiting 9 other care homes in the local area.
We liked it because it felt "homely" rather than like a hospital or student accommodation.
The rooms are a good size on the whole, with high ceilings and nicely decorated.
We also received the best advice from the staff on how to move my father there to make it as seamless as possible. It also helps that price-wise it's mid-range.
If I had any feedback it would be that communication can be lacking at times and laundry can be a bit slap-dash.
But my father is safe and well overall.

How likely would you be to recommend Auburn Mere? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I think that Ferndown Manor is a lovely place. The staff are very caring and kind.
My mother is registered as blind and they have gone out of their way to accommodate her needs.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Everyone at the care home is wonderful. I feel real peace of mind on all levels and never worry about my husband, as the staff all give 100% and really do care a great deal about all residents in the home. One big happy family. Thank you.

How likely would you be to recommend Clarendon Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has had excellent care in his home. He is well fed with nourishing food. His personal care and needs are dealt with professionalism and care.
Most of the time he is happy and cheerful.
Sometimes he's a bit down but this is due to how he is feeling at the time.
A well run and caring home.

How likely would you be to recommend Chesham Bois Manor? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My father is receiving such excellent care at Westall House.
The whole atmosphere is friendly and welcoming.
A huge amount of effort goes into events, for example, St Patrick's Day celebrations, Easter etc. I am so grateful to all the staff and would recommend the Abbeyfirleds organisation, and Westall House in particular, to anyone.

How likely would you be to recommend Westall House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

All the staff have been really supportive in every way possible. Since I have been at Oak House, I have become better each day and weeks since I have been here. My overall stay has had a positive effect to my moods because there has been staff to talk to.

How likely would you be to recommend Oak House (Camino Healthcare)? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our father has received excellent care at The Priory since his move here 19 months ago.
His admission was carefully managed, taking account of his needs.
The home provides a caring environment.
As a family, we are welcomed warmly.
Rooms are clean, homely, comfortable.
Meals are prepared using fresh ingredients.
Care is taken to ensure residents views are heard.
A wide range of activities is offered.
Our father consistently says he is well looked after here. We agree.

How likely would you be to recommend The Priory? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

When my father-in-law could no longer cope alone in his own house, we had to find a home where we thought he would be happy and we were impressed with Woodlands at the first visit. It is lovely and clean and the staff are all very kind and caring. Nothing was too much trouble and we were kept well informed. Dad was only there a short time before he passed away but we couldn't have asked for better care.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The staff here are very good and passionate about the caring job they do. My mum has benefited from this and is very settled here. The home is friendly, clean, warm, we cannot fault the care she has been given.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything is excellent.

How likely would you be to recommend Skell Lodge Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are informed, efficient and always welcoming. Mum has settled in well and is well cared for. Thank you.

How likely would you be to recommend Elmcroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have always been happy with the care my sister recieves, she is usually very happy and well looked after. The staff have also been very friendly and supportive to myself. The family used to live in the lodge house here and these are happy memories which I think my sister is sometimes aware of. Other visitors are friendly and there is a warm atmosphere in the home.

How likely would you be to recommend Hilltop Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 24 May 2017:

Thank you very much for such a positive review. Kind regards

The staff always helpful and courteous. I am always offered a drink when I visit. My mother's room is always spotless and the food is always nice.

How likely would you be to recommend The Moorlands Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Due to my friend's illness, there are good days and sometimes challenging moments, however, the staff have always been there to assist in a kind caring calm and understanding manner. The activities are well planned and we leave observed residents baking, coffee morning, easter bonnet making. All done with a sense of fun and involvement. The smaller sitting rooms give a cosy homely atmosphere. Choice of meals is good and snacks and drinks are always available.

How likely would you be to recommend Foxby Court? Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent