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Latest Reviews Posted

We have found the staff to be very pleasant, approachable and friendly.
Residents are well cared for in a supportive and respectful way.
The interaction between staff and residents is good.

How likely would you be to recommend Sutton Lodge Residential Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Happy with all my Mum's care and all the staff are lovely.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Since our mum has been in Chalfont Lodge her quality of life has improved no end.
The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Friendly, helpful staff, good environment with a good atmosphere for the residents. Lots of activities.
Good food with various menus. The home is in good surroundings.

How likely would you be to recommend Kirby Grange Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Liked the freedom, not restricted.
Helpful staff, very friendly to you.
Make you feel relaxed as if you are at home.

How likely would you be to recommend Cedrus House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All staff are welcoming and always interact with all residents. Staff are always polite and pay a lot of attention to residents who need more assurance settling in.

How likely would you be to recommend Sutton Court Residential Home? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Staff are very friendly and helpful.
The food is excellent.
The home is very clean and tidy.
Personal care is good.

How likely would you be to recommend Amberwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister in law seems really happy here and has settled down very well.
Unfortunately, she needs quite a lot of attention and is being looked after really well.
Her personal cleanliness is really taken care of, her hair always looks good and she is always dressed nicely.
The atmosphere here is excellent and the staff are always welcoming and helpful.

How likely would you be to recommend The Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A really nice care home - my wife and I know my mother-in-law is in the right place and as she likes it, it is the icing on the cake. We only wish we had found one down our way. (We live in Falmouth).

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

One is welcomed to a very caring home run by very efficient staff.

How likely would you be to recommend Bury Lodge Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Very friendly environment, supportive staff, bright, clean and well maintained. More could be done to integrate residents into the community,

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Poor

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Satisfactory

Out family is delighted with the care mum receives at Badgeworth Court.
The staff are consistently kind, caring and treat mum with great care and respect.
We are always informed of decisions regarding her medicines and doctors visits.
Mum has a lovely room, very nice food and is happy and contented.

How likely would you be to recommend Barchester Badgeworth Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum has been living at Hartwood House for a year and I have always found her carers to be nothing short of wonderful.
I feel they really do care for Mum.
The surroundings are beautiful.
There is a lovely garden, and Lyndhurst is just a wheelchair ride away for coffee!
The food looks very good - I have eaten a curry on Halloween which was very tasty.
Our family are really happy with everything at Hartwood House.

How likely would you be to recommend Hartwood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lucy Lester, HAA at Hartwood House responded to this review on 25 May 2017:

Thank you for your warming words and we love having your mum as part of our Hartwood family, as well as you all too!

I regard the caring and activity of staff as excellent.

How likely would you be to recommend Priorsmead? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Priorsmead responded to this review on 25 May 2017:

Thank you for your kind words about the care and team at Priorsmead.

Excellent care - manager very sincere, efficient and caring. All staff kind and pleasant. Everyone tries hard to make this stage of life the best it can be.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Norma Smith, Registered Manager at The Firs Nursing Home responded to this review on 25 May 2017:

Thank you very much for your kind comments which are very much appreciated.

I'm a very protective daughter some would say OCD... I love my mum beyond words, this home that mum came to in September 2016 is completely and utterly amazing. I have never come across such loving friendly dedicated people who truly embrace their work , nothing is ever too much trouble for any staff member, carers are happy and very kind, nurses are dedicated and very hands on and always have time to speak to family members about their loved ones, great food plenty of choices, good activities something for everyone should you wish to take part, laundry service on a daily basis and it's all led by a fantastic manager and deputy, who always greet you with a smile and they always know everything about their residents which for me is amazing. It's a hotel in so many ways but most important, a terrific home. My mum is so happy here which means I can sleep at night. So a big thank you to all who work so very hard at Brooklands.

How likely would you be to recommend Brooklands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum arrived at Holly House from hospital. She had had a TIA and she didn't want to go to her own home. She has been diagnosed with vascular dementia and Alzheimers. She was greeted by lovely staff and she loved her room.
She has fitted in very well, all the staff love her as she does them. The home's manager is a lady and nothing is too much trouble.

How likely would you be to recommend Holly House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident for five years and I am very pleased with her care. Staff are friendly and approachable. Promptly deal with any concerns or questions. Always pleasant with the residents and try to reassure them when they are upset. Home is always very clean and you are welcomed at any time. They keep you informed of any changes to medication or health issues.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 25 May 2017:

We greatly appreciate your feedback and thank you for your time. We always strive to improve all of the services we provide.

West Oak Care Home is a lovely home, care is of a high standard. Residents are looked after patiently and with understanding. Food is lovely, varied and suited to residents. Residents with significant needs are treated with dignity and safety is paramount.

How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum came into Park Vista as an emergency respite following dad being admitted (999) to hospital. Seen immediately by the manageress who is very comforting and compassionate towards me at a very difficult time, as the only son looking after both mum & dad.
Thank you very much for all you have done for me and my family you are very special.

How likely would you be to recommend Park Vista? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I live in the USA so it was very important for us to chose a care facility that would provide excellent care for our mother who has Dementia.
She has lived here for 2.5 years. The staff and new manager are very friendly and helpful. The residents are treated with dignity and respect.
We looked at six places before choosing this location, this is the best.
Our mum loves it here and looked after very well.
Thank you.

How likely would you be to recommend Larkhill Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Mum has been here for 2 years and we are pleased with her care. The staff are always friendly, helpful and treat mum with kindness and dignity.
I did notice some improvements from our last visit. There seem to be more activities which I believe are very important for the residents.
Facebook is a good way for us to see how mum is doing so please continue this.

How likely would you be to recommend Larkhill Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

During my recent visit which coincided with Dementia Awareness Week, I was most impressed, activities planned for all the week was a surprise to me and I did not expect this at all.
Excellent!
Staff are always present and attentive.
The food always looks appetising with good size portions.
Overall the patients looked happy and well cared for.
On a personal level, I like the provisions of freshly baked cakes and hot drinks for visitors in reception is a really nice touch.
Overall I like this home and the way it treats everyone.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Very calm and relaxing for the residents. A very good team working at Hollyfields.
Very pleased with my husband's care.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Gran receives good care at Rose Martha Court, it could be improved by staff having more time to spend with residents individually.

How likely would you be to recommend Rose Martha Court? Likely

Care / Support: Good

Management: Satisfactory

Rooms: Satisfactory

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good