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Latest Reviews Posted

My mother has been resident here for almost a year. She has vascular dementia which is getting worse. Prior to entering Woodlands Manor, she was becoming gradually more insular and avoiding people. When my father died, I moved in with her as a full-time carer, his death caused a huge decline in her mental health to a point where she forgot him altogether, she became more frustrated with everyday tasks and eventually became quite violent, forcing a move to residential care.
When she moved into Woodlands for a few weeks respite while awaiting assessment, she started to come out of her shell. The staff were stimulating her interest in other people, she was in a caring and socially acceptable (to her) 'hotel' with minimal need to go home (her dementia had taken her back 60 years to her parents' house).
She is quite happy now, being looked after hand and foot, with active social interaction, good food and health care and a stable staffing structure without too much change.

How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband's cousin was moved to Wellesley Road Care Home when they first opened in late summer 2015. She was already suffering from advanced dementia and the transition proved quite traumatic and she sadly died in Feb 2016. I must say, however, despite the inevitable teething troubles, she was treated with great respect and kindness. The purpose-built home was of an extremely high standard with very pleasant, comfortable, en suite rooms and lovely, light communal areas. I wouldn't hesitate to recommend it to anyone looking for residential or nursing care for a relative the staff did go out of their way to be helpful and provide a good standard of care.

How likely would you be to recommend Wellesley Road Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Winscombe Hall itself is a beautiful old house, set in wonderful gardens and most importantly of all, has the most fantastic staff who truly provide wonderful care for the elderly. My parents are currently there for the third time, and each time they stay they receive a genuinely friendly welcoming greeting by the staff and immediately feel at home. Their room is a very large, light room full of character and overlooks the lovely grounds through two large bay windows. Whenever we visit, we too are afforded a friendly greeting and the offer of tea or coffee with biscuits. Mum and Dad both comment on the great variety and excellent quality of the food, and there are always activities on offer to those who wish to partake. I cannot fault Winscombe Hall as it has everything you could wish for in terms of gentle, and completely professional care for the elderly. I have absolutely no reservations in Mum and Dad spending their final time together at Winscombe Hall.

How likely would you be to recommend Winscombe Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been in Willan House for 2 years and she is really happy. She enjoys the daily activities where there is something different each day. Some days they enjoy live music too while being encouraged to have a dance. The carers are excellent and always ready to spend the time to talk to the residents, the care they provide is of a very high standard I cannot praise them enough. The food is very good all tastes are catered for nothing is too much trouble. I am sure we could not have found a better place for my mum to live and we know she is safe and well cared for and we are always made welcome when we visit.

How likely would you be to recommend Willan House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Christine Shiers, Manager at Willan House responded to this review on 24 Feb 2017:

Many thanks for your comments.

My dad came into Cloverdale at short notice and the manager and staff responded efficiently and supportively to ensure that his admission was smooth and welcoming. Information was sought to help 'personalise' his care and time was taken to find out his likes and dislikes and to integrate him into the home. Communication was efficient and regular during his (relatively) short stay and staff were always caring and respectful towards him. He was well cared for during his stay at the home and I would not hesitate to recommend it.

How likely would you be to recommend Cloverdale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

We have been delighted with the way our Mum has settled at Cedar Grange. We have been impressed with all the care staff and the management, who enable us to all work together to provide the best quality of life possible for Mum.

How likely would you be to recommend Cedar Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I must say I am totally satisfied with the care shown and commitment by the staff at Holmlea Care Home. They are both friendly yet professional to the highest degree. My father couldn't be happier and that, twinned with care and concern, to me are the most important things in later life. Can't fault the staff nor the overall standard of the home itself. Thank you, one and all.

How likely would you be to recommend Holmlea Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My grandmother came to the New Victoria July 2016. All the staff are very welcoming and spend time with the residents chatting to them. The residents are highly cared for with plenty of staff on hand at all times. The room my grandma had was very spacious clean and tidy at all times, as were all of the areas including the sitting lounge, reception, grandmas every needs were taken care of. Residents had entertainment and also music and bingo to keep them occupied. I can honestly say on behalf of my family, we now wish grandma had come to the New Victoria earlier. I can 100% say we were more than satisfied with her and that of the other residents care which we had seen whilst visiting. We could visit at any time. May I congratulate The New Victoria Residential Home on their outstanding care and management, thank you, everyone.

How likely would you be to recommend New Victoria Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum's overall health has improved greatly since moving to LawnBrook last year. The staff are dedicated and caring and always have time for her. She often tells me that if she's having trouble sleeping at night, they will bring her a cup of tea and sit and have a chat with her which I find most reassuring. Praise too for the management, nothing is too much trouble for them. Staff and management give their support not just to Mum but to me and my family as well which I greatly appreciate as it's been a difficult time for us all emotionally. I feel content knowing that Mum is in a clean, warm and friendly environment being well fed and well looked after.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has received very good care at South Haven Lodge and the staff all seem to be caring and patient with her.
The facilities are good and the food is ideally suited to Mum. The accommodation is good and Mum's room is kept clean and tidy.
The management are always available to give information on Mum's health and keep me informed on any issues regarding her well-being.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother entered Warren Lodge in October 2012. As she has become increasingly dependent due to dementia and osteoporosis, as well as her advancing years, (she is 94) the staff have not failed to give her the care she needs at each stage. She is treated with respect, even at her most awkward, and the staff will visit her room for a chat frequently when she is confined to bed, although every effort is being made to get her up to join in the entertainment each day.
The rooms are individual with pleasant decor, the food is excellent and varied, but the best recommendation for Warren Lodge is its caring staff overseen by the extremely capable but with humour the manager.

How likely would you be to recommend Warren Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

The care my dad received from everyone at The Glen was outstanding, I wouldn't hesitate to recommend this home to anyone. From the beginning, it felt like we were all family. The staff, without exception, were friendly, caring and committed to providing a very professional service while still retaining a homely environment. My dad felt very settled here, he enjoyed all aspects of the home, and they went out of their way to care for his needs. We had experience of several other homes, but The Glen provided, by far, the best quality of care my dad received and we were so very grateful.

How likely would you be to recommend The Glen Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum spent approximately 15 months at Pinglenook. Being a small care home, the atmosphere was very homely and there was always something going on to liven up the day.
We always felt very welcome when visiting Mum, and felt she was in a safe and secure environment. Her health was monitored well by the local GP and that was communicated to us promptly by the manager. Mum was always happy during her time there.

How likely would you be to recommend Pinglenook? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother came to West Eaton from Hereford hospital following a stroke. She has received excellent care and has thrived on the personal attentive car that hospitals seem unable to provide. Although she has severe dementia and cannot walk following her stroke she seems contented which is a tribute to the staff at West Eaton.

How likely would you be to recommend West Eaton House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

I could not be more impressed with the service provided by this care home so far. Looked at several and this was the only one who showed a genuine interest in my aunty, wanting to understand her condition and her likes/dislikes. Yes, it's not brand new and sparkly but it has a warmth we didn't find anywhere else. My aunty is settled, was making friends with other residents in the lounge yesterday evening and seems settled already. Thank you to all the lovely staff we've encountered so far, from the lovely lady who showed us round to the manager for assessing her so quickly and to the guy who lovingly unpacked and put away all of her things last night - you have made a difficult time so much easier xx

How likely would you be to recommend Brimington Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mother is happy living at Ruckland Court. The staff are very kind and friendly and if there is a problem it is always sorted out quickly. At times she does have to wait for long periods for a carer to come and toilet her but this is due, I think, to them being short staffed. I cannot praise the Carers enough - they do a hard job - but are always cheerful. The home is always clean and welcoming. My Mother enjoys the food served in the pleasant dining room. I would like to pass on my thanks to all at Ruckland Court.

How likely would you be to recommend Ruckland Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Since August of 2016, my family and I have seen significant changes within the care home. The interim manager is always available should you wish to discuss anything and the staff work hard to try and accommodate any requests or needs. Both the management and carers know my family member's personal needs, likes and dislikes and are always welcoming and friendly towards other visiting members of the family. I feel that my family member is safe, looked after by fantastic carers that really go the extra mile!

How likely would you be to recommend Manor Park Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good

I was the main carer to my lovely Mum who's personality changed due to dementia. I ended up exhausted and only wanted somewhere nice for a week or two to give me a break. Due to her health deteriorating it was advised she went into care permanently. This was an upsetting time but Hampton Grange Staff helped us both and I became her daughter instead of her carer. They sang with her, invited her to activities and to the theatre. Her memory was poor and to help her, they provided a memorabilia (photos) which enabled her to communicate.
The home provided a 'person-centred care plan', and the staff involved not only mum but her family too. This identified her 'likes' and 'dislikes', meals, care, TV programmes, Music and entertainment. (all activities of daily living). My mum received quality care and we were all made to feel welcome and able to visit at any time. When Mum passed away, they were very sensitive and kind.
Thank you to Hampton Grange staff.

How likely would you be to recommend Hampton Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum made the decision to move into a Nursing Home after a long period in hospital and moved to Broomgrove in June 2016. My husband and I visited Broomgrove on the recommendation of a family friend. We knew immediately that mum would be happy and well cared for. We particularly liked the lovely sheltered garden and knew mum would enjoy it also. There are activities every week which encourage the residents to socialise. The staff are very attentive and always make time to answer any queries I might have about mums health issues. As we live some distance away we are happy knowing that she is being extremely well cared for in a safe environment.

How likely would you be to recommend Broomgrove Nursing and Convalescent Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was in the last stages of dementia when she attended Highfield in Nov-Dec last year. She was tired and distressed and was slowly losing her powers of speech and understanding. The staff of Highfield were unfailingly kind and gentle toward her at this difficult time and always treated her with respect and dignity. Her personal care was spotless. As her main carer for many years this was so important to me, anything else would have been too distressing for words.
So my thanks to all at Highfield for their tender care and support through such a difficult and stressful time for the family.

How likely would you be to recommend Highfield Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Avondale Care Home are amazing in their willingness and ability to help and support us in coping with dad's end of life needs and ability to communicate and explain all care given to dad effectively. The staff was very informative and strongly believe in interdisciplinary team work. Due to my dad's complex health and cultural needs your staff managed to arrange all necessary care through liaison with other teams such as palliative care team and GP to ensure that care was delivered effectively and efficiently, Avondale Care Home was able to deliver a comprehensive transcultural and culturally sensitive care to my dad as well as supporting the family through difficult times.

How likely would you be to recommend Avondale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 23 Feb 2017:

Thank you so much for your kind words and for sharing such a personal experience. With best wishes from all at Avondale, Shaun.

Having recently returned to the UK from living in Canada for a number of years, my wife and I visited Charlton Court Care Home in Pudsey to visit my Cousin Susan. We were pleasantly surprised from the outset of our visit at the very welcoming and friendly staff. The establishment was extremely clean and tidy, well furnished and gave the impression and feeling of a comfortable home from home.
I cannot express how high we regard the people running the home, from top to bottom they deserve the highest praise and credit for keeping their patients safe, clean and comfortable. I personally have the utmost respect and admiration for each and every one of them.
It must be of great comfort to people who have immediate relatives residing in such a care home as this, and I mean this with all sincerity.

How likely would you be to recommend Charlton Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I can't thank all the staff at Cypress Court enough for their kindness and excellent care given to my mother, for allowing her independence when she was well, and care and support during her illness, also extending to me all the help I needed. I would recommend this home to anyone.

How likely would you be to recommend Cypress Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother-in-law came to Annfield in November 2015, when her physical frailty made it impossible for her to be safe at home. I researched all 8 homes able to cater for her needs in a 10-mile radius of Stirling. I reviewed numerous care inspectorate reports; checked financial stability; telephoned every manager; visited every home.
Annfield stood out. From the first phone call, the manager and her staff stood head and shoulders above all others. The manager made suggestions in that first call which helped me better understand the processes around social care, enabling me to take better-informed decisions. I have come to appreciate that this level of care, warmth and integrity is central to the ethos at Annfield. Without exception, I have found it in each staff member. We live 400 miles away, so this level of trust really matters. Annfield is very clean, great food, with plenty of activities, and a real sense of community. My mother-in-law has felt truly loved and cared for.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richmond Painswick is in a beautiful location. The main building feels more like a high-class hotel than a care home. The staff are always very friendly and helpful. I have always found the food to be of a very high standard although my mother sometimes complains. This may be because she does not fully understand the menu and has difficulty making decisions. The staff always help her and make suggestions if necessary.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Bev Ingram, Village Manager at Richmond Painswick responded to this review on 22 Feb 2017:

Many thanks for your comments and it's a pleasure to have your Mum as one of our residents.