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Latest Reviews Posted

In the few weeks my father has been at Gildawood he has received fantastic care and attention from all the staff.
He has never eaten so well and loves his room.
The manager and other caring staff have given valuable advice and are obviously very professional in the job they undertake.
Many thanks, very much appreciated.

How likely would you be to recommend Gildawood Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although the food can sometimes be a bit monotonous the caring attitude of the staff more than makes up for any shortcomings. The staff are the shining jewel in this home, caring, efficient and very hard working.

How likely would you be to recommend Okeley Care Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

This care home is brilliant. The staff look after my mum with the utmost care. Nothing is too much trouble. They let us know when there is a problem. The staff are so friendly when I visit. I would recommend this home to anybody and I do. I feel happy leaving my mum in the care of this home.

How likely would you be to recommend St Catherine's Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum is very well looked after in Crofthead. She is settled and happy and we have no issues with the quality of care.
The staff in the home are all very kind, attentive and are always willing to discuss issues that arise.

How likely would you be to recommend Crofthead Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the staff have been supportive in helping my relatives to settle into their new home and have built friendly relationships with them. They are encouraged to take part in activities and are both impressed with their meals.
I am kept well informed about my relatives care and any medical issues. The staff are always friendly, willing to have a chat and are welcoming on my visits.

How likely would you be to recommend Broadleigh Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Since our relative became a resident we have seen a significant improvement in their spirit and general demeanour. We put this down to an organisation working to the goal of providing the best care for their residents.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care, lovely staff, always clean and smells lovely.

How likely would you be to recommend Ashworth Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I moved my mother to Hollymere House Care Home because I was not happy with the care she was receiving at another care home and I have made the correct decision. Hollymere House Care Home is wonderful for my mother. She arrived at Hollymere House Care Home in a poor state and very unsure and frightened. Now she is happy and well cared for in every way. The manager helped and advised me how best to support my mother in her twilight years and the team he has are all very caring, very hardworking and respect each other and each and every one in their care. All the team sing from the same hymn sheet and give my mother excellent care and now I have peace of mind to know she is cared for to a high standard.

How likely would you be to recommend Hollymere House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our daughter has been there for several months now and it extremely happy and content.
Initially, the distance between us was a great problem but we are pleased that she is happy and has settled in nicely with her peers and the staff.
We are in constant touch by phone with her and sometimes the staff. They too are pleased by the progress she has made in such a short period of time.

How likely would you be to recommend Gretton House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Our father has enjoyed being a resident at Ashcombe House for over three years. Ashcombe is not too big and is very homely and comfortable. The manager and staff are very kind and friendly to the residents and visitors. Dad enjoyed all the entertainment and activities and we were happy about his quality of life, knowing he was having the very best of care.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Overall Standard: Good

Treated with Dignity: Excellent

My Dad went into Ashworth Grange for a short stay on his discharge from the hospital. After four weeks he became a permanent resident. My Dad is a man who likes to keep himself to himself but since being in Ashworth, I have been told he is joining in with the activities, in particular, the card making. All the carers are pleasant and seem happy in their work. They are there in an instant if you need them. The same can be said for the management team, three of them who are new to Ashworth. It is nice getting to know them all and they have made me feel very welcome and know I can have a chat.

How likely would you be to recommend Ashworth Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum went into Holly House almost 3 years ago. My wife and I feel very fourtunate that mum's home is Holly House. She has been loved and cared for since the say she arrived. The staff and owners have been exemplary in their devotion of duty to mum.

There is a lot of interaction between staff and residents with a happy and positive environment for all. We have always been made very welcome and the managers and their staff have become very special friends. We would 100% recommend Holly House as an outstanding care home.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I always disagreed with nursing homes but no alternative but to place mum here. The lead nurse/manager reassured me 100%. I can't begin to explain how everyone has been I could write for ages. Mum was treated like a queen the carers were amazing with all her needs. The nurses, laundry girls, cleaners, everyone welcomed mum and me from day one. Sadly 6 weeks ago mum was on end of life and sadly passed away on 15 August. Too many names to mention but the dignity for mum and me was amazing. They let me become my mums daughter in her last few months and that is priceless. This home and staff should be recognised.

How likely would you be to recommend St Oswald's House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been in Chacombe Park for just over a year. We have found the staff and facilities excellent. Nothing is too much trouble. The food is to be recommended - excellent.

How likely would you be to recommend Barchester Chacombe Park Beaumont? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Very good. Have faith in the home.

How likely would you be to recommend Chippendayle Lodge? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Cem Osman, PA to HV at Chippendayle Lodge responded to this review on 20 Sep 2017:

With regards to your ratings:

Management: The management of the home is very supportive and has a wealth of experience between them. If you have any questions or concerns about your loved one our manager has an open door policy and welcomes your queries to get them resolved as soon as possible.

Food & Drink: Chippendayle Lodge cooks fresh home made food giving its residents plenty of choice, whilst being nutritionally balanced. We can cater for individuals likes and dislike, drinks and snacks are provided throughout the day and night.

Cleanliness: We have a full crew of housekeeping team on every day. They undertake cleaning every day and have weekly and monthly deep cleans to all areas. the home audits regularly as well to ensure all clean and to the standard, we expect from our staff for a nice clean environment.

On the whole, care is very good. At times, when staff holidays etc, things get a bit less, but management try to help out and roll up their sleeves. They all try very hard.

How likely would you be to recommend Barchester Woodland View Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

Kevin Riley, Activities Coordinator at Barchester Woodland View Care Home responded to this review on 20 Sep 2017:

Thank you very much for your review. As you note, we all work as a team to cover any unforeseen circumstances. Our ultimate priority is that our residents continue to enjoy the high standards we maintain.

Excellent home, very caring and understanding.
Also lovely to know my mother is in safe hands and secure as we live permanently in Spain.

How likely would you be to recommend Lakeview? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

During the time of my stay in Fleming Court, I was very comfortable and received excellent care.

How likely would you be to recommend Fleming Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Always greeted by warm, friendly staff on every visit. Never seen the home untidy or unclean. The staff are exceptional and all genuinely care for every resident. We visited other homes before and this stood out for being so much better in every way.

Entertainment and events are always being arranged, whilst individuals' needs are met. The grounds and surrounding area are beautiful for residents, sitting out in summer and looking onto in bad weather to see horses and manicured lawns. Beautiful.

How likely would you be to recommend Bartlett's Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Care and management are very good. Carers and management kind and considerate. Nothing too much trouble. Residents made to feel at ease and has a family atmosphere.

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Shan Visram, Director of Operations at Edenvale Nursing Home responded to this review on 20 Sep 2017:

Thank you for your kind review of Edenvale Nursing Home. I am pleased to hear of the good care that your husband has received and of the gentle atmosphere at the home.
I note that you have only ranked our activities as Satisfactory - and would like to know how we can improve in this area. Please feel free to talk to someone at the home to suggest ideas on how the home can improve this.

Thank you once again

It is a difficult and demanding job that is often unpleasant. A huge amount of time must be spent simply coping with regulation. Despite this, I've seen numerous examples of real care and concern for the well-being of the residents and there are several dedicated numbers of the team happy to provide the all-important personal touch that makes people feel loved.
Having tried for a long period to look after my mother and enable her to live at home, it's a great relief that she has adjusted so easily to her new life, has better care and is much happier.

How likely would you be to recommend Longview? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Dad was transferred to Milliner House on discharge from hospital after undergoing surgery. He was weak, frail and had very poor/no mobility. Staff and management at Milliner House took him on board at short notice. They gave him full support in getting his mobility back and paid great attention to his dietary requirements due to being diabetic and vegetarian. My family and I have gratitude and praise for all staff at Milliner House. Thank you once again. We couldn't have chosen a nicer care home.

How likely would you be to recommend Milliner House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Although my mother's stay was short, she was shown the utmost kindness and care. The home is clean, tidy and the atmosphere welcoming. The staff were friendly and attentive, nothing was too much trouble. Her room was ideal, and definitely represented excellent value for money. We also appreciated the updates and very good communication regarding health concerns, however minor.

How likely would you be to recommend Dovecote View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been in this home for 4 years with a diagnosis of vascular dementia and Alzheimer's. The staff have always upheld a high level of care. They have maintained her mobility and always treat her with care and respect.

How likely would you be to recommend Westholme? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I visited quite a few homes before entering my mother into Mowbray.
It was by far the best.
She settled in quickly among the friendly carers overseen by an empathetic manager and staff.
There are no nasty smells, the food is excellent and plentiful, a social life is encouraged and music etc planned.
Her room is beautiful and light and airy with sliding doors onto the garden and the car parks, giving my mother something to watch.
The resident nurse is very understanding of old age and the problems it brings and no one is ever too busy to spare time for relatives and residents.
Everywhere is clean and uncluttered and when you enter you get a feel of a happy community spirit.
The manager quietly and efficiently oversees all and throughout it all retains a sense of humour and optimism.
I am confident that my mother is in safe, kind hands at Mowbray.

How likely would you be to recommend Mowbray Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent