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Latest Reviews Posted

Lovely clean care home. Good food and nothing seems too much trouble for any member of staff who show kindness, they listen, they always have time to advise to give you and your loved one. They are constantly observing the residents. The staff are jolly and always smiling.

I have been trying for months to find the best care home for my husband and I would never have put him into a home that I would not want to go in. I/we found that home is called Mount Pleasant Care Home.

How likely would you be to recommend Mount Pleasant Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

I found the staff, environment and quality of care excellent.

How likely would you be to recommend Spencefield Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

When visiting everyone is very kind and attentive.
The care and attention my husband receives is very good and everyone is very attentive.

How likely would you be to recommend Beechwood Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I was very impressed with the care that was given to my mother while she was there. All being she was only there for just over a week before she died.

How likely would you be to recommend Wray Common Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home responded to this review on 22 Sep 2017:

Thank you for your positive feedback. I will pass this on to the team.

Staff are always pleasant. They have some difficult residents and deal with them in a very pleasant way to re-direct. I would highly recommend this care home, highly recommend this car home, having viewed most care homes in the area. By far the best.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

This is a lovely home with very caring and astute management with carers who go above and beyond expectations to keep mum (who isn't an easy person) happy and contented.
I feel totally relaxed knowing mum is warm, looked after and well fed.

How likely would you be to recommend Cherry Tree Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Initially, I was reluctant for my husband to come into care and even more reluctant when he was transferred to Dementia care. However, on inspection, I think this is more suited to his needs. The staff have been considerate to both of us to make this an easier transition.

The atmosphere is really pleasant and residents comfortable.

How likely would you be to recommend Cedars Care Home? Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My mother did not want to go for respite from hospital, but after being there seven weeks of great care and friendship, she did not want to leave. The family were always made very welcome.

How likely would you be to recommend Southernwood? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I highly recommend this home.

Since my great aunt moved to Abbots Barton she has looked increasingly well with visible differences such as glowing skin, improved mood and her feet less prone to swelling.

I called this morning and it was heartwarming to hear how cheerful she was, in particular, because she said she had a fabulous day out yesterday to the coast. My aunt has really settled in (which took a little time after being independent for almost 100 years!) and developed some lovely friendships with both staff and residents, and she really cherishes the bus trips out!

What a difference to a year ago, when she lived at home alone and was looking poorly and calling me frequently feeling lonely.

I'd also like to thank the team for being so responsive to any requests, such as going for walks, checking on fluid intake and making sure my aunt has regular hair appointments. Whenever I've emailed the team has always acted swiftly.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent staff, staff are always on hand to answer any questions or queries. Nothing is too much trouble and residents are always a priority.

How likely would you be to recommend Cedars Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been visiting this nursing home since my sister in law was admitted.
I have experience of nursing homes and have been visiting some for some time, since my wife was in a home before she passed away.
My views of nursing in these homes are rather critical, plus all staff required to care for people. Payment (wages) for staff are obscene.

How likely would you be to recommend Cedars Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

We took the chance and moved our mother from one care home to Deansfield. It was the best decision ever. Deansfield has everything and more. It feels like 'home' and the quirky extras make it a pleasant place to live or visit. Everything about the place is positive.

How likely would you be to recommend Deansfield? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident for over 2 years and I have always found all the staff extremely friendly and helpful.
The food is of a very high standard.
The entertainment organiser is particularly good with plenty of ideas which the residents really enjoy.
I am always made welcome when visiting and feel I can phone at any time.
Most importantly I don't worry about how my mother is being cared for at Orchard Court.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Always a warm welcome on coming into Kirby Grange. The staff are so friendly. The best home for my mum and aunt.

How likely would you be to recommend Kirby Grange Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Even from our first meeting and looking around your home I was instantly aware that Queens Lodge was right for dad and my gut feeling could not have been more right. You and your amazing staff went above and beyond our expectations. The care, the comfort, the professionalism, the surroundings, the communication, the empathy, the attention to small detail, everything you all did was so comforting in our time of distress and dad's final weeks, days, hours and minutes were cared for in a way that soothed us. We can never find the words to express what you did for dad.

Thank you from the bottom of our hearts for giving him love, care and dignity right to the end.

How likely would you be to recommend Queens Lodge Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Don't Know

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister looked after better than she had done for years. I couldn't be happier with the kindness and care shown.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Val O'Brien, Manager at Lakeside Care Centre responded to this review on 22 Sep 2017:

Thank you for such a lovely, kind review. The staff will appreciate your comments.

Since my father has been in The Briars approximately 6 weeks he has settled in very well. He has been assessed for his mental capability by the psychiatrist. We have noticed a marked improvement in his mental awareness since he has been in the home.
The management and staff have been very friendly and supportive to both dad and our family. My father seems to have got a bond with them especially the chef and seems very happy and settled.

How likely would you be to recommend The Briars? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Nicky Shepherd, Home Manager at The Briars responded to this review on 22 Sep 2017:

I'm really glad your dad has settled so well into life at The Briars and we are always here and happy to help.

Outstanding provision for dementia care. Thoughtful staff and gentle management of the most challenging clients. Food good - always pictures to assist clients with a choice of menu. Bright, friendly staff and a high standard of cleanliness.

How likely would you be to recommend St Michael's Court? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I find the staff excellent as is the food.

How likely would you be to recommend Ford Place Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very, very good home. Mum has lived a good and longer life because of her good care. Thank you very much from all her family.

How likely would you be to recommend Belong Crewe? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracy Brookes, Marketing Supervisor at Belong Crewe responded to this review on 22 Sep 2017:

Thank you for taking the time to submit your review of Belong Crewe. We are touched by your kind words and will ensure they are shared with the staff teams at the village.

I can no longer give my wife the care and support needed due to her Alzheimer's. The entire team at Kenton Manor are more than capable of caring for my wife of 46 years.
Their care, communications and sense of humour are great.

How likely would you be to recommend Kenton Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Alison Killingbeck, Manager at Kenton Manor responded to this review on 22 Sep 2017:

The whole team at Kenton Manor appreciate your kind comments.

I am very happy Mum is in this care home as my mind is at ease knowing the excellent care she is receiving and the care shown to all the residents and visitors. Everyone is treated with kindness and respect. Thank you to all the staff for your patience and excellent work.

How likely would you be to recommend Fairmount Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I think the home is in a nice position, facing the Malvern Hills. The staff are very caring and pleasant, the washing comes back very clean and ironed. If I ever have a problem, I mention it and it gets sorted, be it medical or care.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My uncle has been a resident at Hillview care home for 3 years.
The family are extremely happy with the care he has received; he is treated kindly and is well loved by members of staff.
My uncle has dementia; and even though he is hardly able to converse, the staff take time to talk to him and chat about his past life.
Unfortunately, because of dementia, it is difficult for him to join in with activities within the home, but he enjoys the music entertainment.
A great many members of staff have worked there for the whole time he has lived at the home, which gives a good consistency of carers the residents can relate to, particularly those with dementia where it definitely helps to see a familiar face.
Food is freshly cooked, and I am told by one of the residents, very tasty.
Hillview always has a nice fresh smell; clothes are well laundered, and residents look clean and tidy.
I am happy to recommend Hillview care home, an extremely well-managed home, and can't thank the staff enough for the kindness shown to my uncle.

How likely would you be to recommend Hillview? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My wife had to be removed from a care home where her general health was declining rapidly. Pains in the chest and abdomen, cluster headaches, poor appetite and a debilitating unhappiness was the downhill nature of every day.

The Wardington House environment with its individually tailored care restored her life. The love, warmth and encouragement of staff; the freedom to move at will including exploring the beautiful gardens; the daily seemingly endless supply of mouthwatering food and the strict control of drugs, all combine to give dementia sufferers a new lease of life.

My wife is engaging with life again and that, with a smile.

How likely would you be to recommend Wardington House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent