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Latest Reviews Posted

Mum has been here 5 years and under the circumstances, we couldn't have asked for better care. Amber Court has helped us as a family to accept what had happened to mum and supported us as well as mum. The staff have been like a second family and have gone above and beyond taking time to build a relationship with us all. Mum has improved massively during her time here and we are so so grateful for everything. Past staff and current staff thank you all so much.

How likely would you be to recommend Amber Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Just a massive thank you to all the staff at Wordsworth House.
My mother was a resident at the home between October 2016 and March 2017, during this time the care and attention that was given to my mum by all the staff was superb.
Mum needed to go into a home after an accident in her home meaning she was unable to be on her own.
A very difficult discussion to have to make trying to find the right home for an elderly parent. BUT as soon as we visited Wordsworth House and were shown around and introduced to the staff we new mum would be happy and comfortable here.
As a son you need to be kept informed off how mum was adjusting to life in the home, the staff passed on all the information each time we visited the home (daily).
Many thanks from all our family.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre responded to this review on 25 May 2017:

Thank you for this great review, I have passed your kind words onto the staff at the home.

The staff at Carey Lodge are outstanding. The care and support they provided my Grandma and family was above and beyond. Words cannot express how grateful I am to all of the staff who cared for her right until the very end when she passed away peacefully surrounded by people who cared.
When walking into Carey Lodge there is a sense of warmth, worth and wellbeing for both residents and visitors.

How likely would you be to recommend Carey Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been resident in Balclutha Court for nearly 3 years. Mum's care provision is excellent, staff are caring, professional and myself and my family know that mum is happy and settled at Balclutha Court. Family/friends are always made to feel welcome when visiting Balclutha Court. Activities are well organised and it is wonderful to witness everyone having fun, joining in sing a longs, dancing and generally having fun. Thanks to all at Balclutha Court for looking after mum.

How likely would you be to recommend Barchester Balclutha Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother came here just two weeks ago and in that short time is looking and seeming so very much better. She says she is happy here and likes the staff who do not "fuss" her, which is what she likes. From having insisted she wanted always to be in her own home she now wants to stay here. I think she has been given a new enjoyment of life, all thanks to the kind caring people she has looking after her and company of others.

How likely would you be to recommend Moorhaven? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The process from the staff has been made very easy. The carers are superb to clients and relatives alike. There seems to be plenty of activities and my mother was very encouraged to take part. It is very obvious there is a real feeling here and there is a lovely family atmosphere. There is plenty of space and light. I have reserved a room for myself!!!

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband's falling problems had become too much for me. I was lucky that Woodpeckers had a room vacant and could take him in from the end of March this year. Since then he has gained in confidence and is very happy with his surroundings and the care he receives.

How likely would you be to recommend Woodpeckers? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Overslade House was outstanding for the all to brief time our relative was staying there. Our experience could not have been any better. The care staff and nurses were all extremely kind, efficient, friendly, thoughtful and accommodating. Nothing was too much trouble for any of them. The manager and deputy manager's door was always open and they were extremely helpful and approachable, even before we had secured a room.
The rooms, facilities, food and surroundings were all superb. First class in every aspect.

How likely would you be to recommend Barchester Overslade House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience of Appletree Grange is most pleasing and positive in every respect. The care my aunt receives is of an excellent standard. Her individual needs are well catered for with great care, respect and understanding by all the staff. I wouldn't hesitate in recommending Appletree Grange to anyone else.

How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Due to my poor mobility, I can't make use of all the facilities on offer. Visitors are always greeted immediately with a cup of tea and made to feel welcome.

How likely would you be to recommend The Cambridgeshire Care Home? Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Found all staff and management very efficient. Excellent handling of clients, food always looked appetising. Home always clean and tidy. Garden and surrounding area very nice and ready for summer.

How likely would you be to recommend Durban House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has vascular dementia and moved into Wisteria House in April. We were so pleased to find a home where my parents could be together, dad moved in before her in March, and is more able. The home is beautiful and their own rooms are well equipped and very comfortable. The lounges are great with space for quiet or to be involved in activities be it face-painting, pampering, music and singing, all sorts of games and much more!
The staff are wonderful - infinitely patient and caring and always with a smile. Nothing is too much trouble and they are all in the business of solving any queries or concerns however small. The key to their care is quality of life as a priority.
The food is good and there are snacks to be had at all times!
The home is clean, bright and welcoming.
I visit at all times of the day and I am always made welcome.
I feel very happy to know mum and dad are well cared for and looked after.
I would recommend this home to anyone!
All the staff without exception are super.

How likely would you be to recommend Wisteria House Dementia Care (Plymstock) Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Lakeview is an exceptional care home.   
The management has at its core an integrity and a heart.
My mother in law feels very safe, secure and cared for by all members of staff.
Staff are outstandingly supportive and sensitive to her wellbeing and requirements.   
There is a refreshing transparency about her care and access to records.
She has been encouraged to participate in activities that are appropriate to her interests and needs.
She has settled in well and we have been impressed with the level of care.
Her overall health has improved considerably.   
The home cooked food is excellent and the whole home is spotlessly clean.
So thank you to all Lakeview staff.
Thank you for your openness, thank you for your individual care, and thank you for your constant endeavour to create a stimulating, cheerful atmosphere that really helps Lakeview feel like ....HOME.

How likely would you be to recommend Lakeview? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very friendly helpful staff who are all approachable. My mother has been very happy here and well looked after.

How likely would you be to recommend Court Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

My husband has been a resident since September 2016 and I have found the home satisfactory. All the staff are very caring and treat him with respect and kindness. He is happy there, they are also very kind and welcoming to visitors.

The home has a nice friendly feel and it's very pleasant surrounded with trees.

How likely would you be to recommend Mandale House Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My auntie came to Cubbington Mill for a couple of weeks respite while family members were on holiday. She loved it and was fortunate to be able to stay on. I particularly remember coming to the open day when the staff dressed up and there was lots of very appropriate entertainment. I hadn't seen my auntie laugh so much for years - she thoroughly enjoyed every minute. Nothing was too much trouble for the nurses/carers ever.

How likely would you be to recommend Barchester Cubbington Mill Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My only wish is that Bohanam House was nearer to where I live as I have to hire a driver to bring me. I can only afford one visit a week. I find the staff at Bohanam House very friendly and attentive.

How likely would you be to recommend Bohanam House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff welcoming, good live music performance for residents, encouraging them to join in by coming round rooms when singing.

Other activities take place depending on the day eg bingo, games etc.

Welcoming environment, comfortable, cosy.

How likely would you be to recommend Braemount Care Home? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Simone Berkeley, Customer Service Advisor at Braemount Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My relative has been very happy and well taken care of since his arrival. The staff are very good and care for everyone.

How likely would you be to recommend Braemount Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Simone Berkeley, Customer Service Advisor at Braemount Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about the service and care been provided, we appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

We (my brother and I) were extremely satisfied with the level of care our father received during his 6 month period at Fairholme Nursing Home. All staff were extremely kind, friendly and thoughtful towards our dad. They were all thoroughly professional in all levels of care and worked well as a team to put his needs foremost in their nursing and care. As his health declined he was offered options discussed by his GP along with the nursing staff. These wishes were met and we were kept informed of every change and variation in his condition. We were all shown the greatest level of sympathy, understanding and consideration. We are comforted to know that our father could not have been in a better care home to end his days with such loving and attentive people around him. Thanks to all concerned.

How likely would you be to recommend Fairholme Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has only recently moved to Queen Elizabeth Court, initially on a respite basis which has become permanent.
Unfortunately, he has had a few health issues resulting in a prolonged hospital stay. this has made him a little unsettled therefore he has struggled to adapt and appreciate his ability to cope.
However, the staff/care/support has been very good and our first impressions are very good and I know he is being looked after.

How likely would you be to recommend Queen Elizabeth Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My mother came here from 1996 to 2008 and spent her last two years 2008 to 2010 when she died on Friday March 19th, 2010, three weeks from being 100.
I have been coming to the care home for 21 years.

How likely would you be to recommend St Mary's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I do so hope that with the change in ownership the ethos of the home does not change.

How likely would you be to recommend Glebelands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Moving from the country of Sussex to Essex was life changing, but the best move I ever made. Friends made with residents and staff have been my lifeline.
The Beeches are the best and deserve awards for their friendliness and caring.

Thank you!

How likely would you be to recommend Signature The Beeches? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My sister has been a resident at Dearnevale for the past 6 years. It is a brilliant place with wonderful staff. They are so good with not just residents but visiting family and friends right from managers down to caretakers my sister loves them all. She is very happy there. It is a long way for us to visit but we rest assured she is very well taken care of.

How likely would you be to recommend Dearnevale? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent