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Latest Reviews Posted

My mother and late aunt have been residents for several years. They could not have had more love and care anywhere else. All the staff are wonderful and treat them with dignity and compassion. We couldn't have coped with my mother's dementia without their support to our family.

How likely would you be to recommend Warren Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After the first home Mum was in Longueville was heaven, you walk in and no nasty smells, anyone would think they had walked into a fantastic hotel, basically it was home from home, with a huge family added. Every single person employed from gardener up to Manager was a member. The care was wonderful and no-one could have been treated better from my point of view even with her problems. Mum loved it, appreciated all the hard work put in by everyone there. Sadly she passed recently, even the doctor and undertakers couldn't have been more caring at the end. She was treated with dignity by them and it was a peaceful end for her.

How likely would you be to recommend Barchester Longueville Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived here for over 2 years and have found it very good. Staff are very nice, the home is kept spotlessly clean and the food is excellent. Residents are treated very well, people that need help get it. Staff are always willing to help. This home has always had a very high standard.

How likely would you be to recommend Cotman House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My 95-year-old mother spent 3 weeks in respite at Newstead in January to try and build herself up after becoming very unwell. The kindness and care shown to her by all the staff, without exception, was outstanding. I know that if it became necessary for my mother to move to a nursing home Newstead is somewhere that she would feel happy and secure.

How likely would you be to recommend Newstead House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kim Seavor, Manager at Newstead House Nursing Home responded to this review on 28 Feb 2017:

Thank you Stephanie for your kind words and please keep popping into see us with your Mum as she has made some good friends here.

Mum is very happy at Cherry Tree. Staff are excellent, make you feel at home every time I visit, they treat residents with respect and dignity. Cleanliness is excellent too. Would recommend to anyone who are choosing a care home for their loved ones.

How likely would you be to recommend Cherry Tree Care Home EMI/EMH Residential? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We always find the home and staff very friendly and in good spirit, and the atmosphere is more like a hotel for the residents. It's design lets light flood in from all angles and it's always at a comfortable temperature.

How likely would you be to recommend Ranfurly Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have only good things to say about Yohden Hall, I cannot praise it enough and I tell everyone my husband cannot have been better looked after. Anyone who is here to be seen to are very lucky people.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In my experience of visiting at the home, I am very happy with the general ambience of the home and the staff are always friendly and caring.

How likely would you be to recommend Yohden Hall Care Complex? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My visit to Plas Bryn Rhosyn was a very pleasant one. It's a very happy place. Staff very helpful.

How likely would you be to recommend Plas Bryn Rhosyn? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From the outset, I was impressed with Manton Heights, Woodlands. The management, nurses and carers were professional, diligent and sympathetic towards both me and my mother's needs.
I felt very reassured despite what had the potential to be an emotive and distressing time.

How likely would you be to recommend Manton Heights Care Centre & ABI Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother aged 97, has been a resident in Movilla for the past nine months. During this time Movilla has lived up to its motto "Always trusted to care". The building is bright, cheerful and welcoming, set in well-maintained grounds. My mother's room is comfortable and kept clean and fresh. Food is excellent; nutritious and tailored to suit individual requirements, essential for a diabetic. A wide variety of activities is available. However, what matters most is the quality of the staff. That quality is very high; residents are treated not with respect alone, but with affection. Individually and collectively, staff members create a warm, welcoming environment which greatly benefits residents and their family members. The knowledge and expertise of nursing staff give additional reassurance. In short, Movilla House is a well-administered, efficient organisation through which residents receive quality care in a pleasing and happy environment and can be highly recommended.

How likely would you be to recommend Movilla House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Dukeminster Court was a place of kindness, caring, empathy and the most wonderful members of staff. They were always ready to listen to any comments I made, and any minor problems we may have had were taken care of very quickly. My mother-in-law was in the home for very different reasons to which most people are there, as she had been suffering from very severe depression for 3 years, two of which required hospitalisation. She went to Dukeminster on the advice of her Consultant, and the staff there have helped her to recover enough to be able to go and visit her daughter in New Zealand, and begin to live an independent life again. I cannot recommend them and thank them enough for everything they did. She had a hip replacement whilst a resident at Dukeminster, and their care for her thereafter was fantastic.

How likely would you be to recommend Dukeminster Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a long term resident at Ashlyns. First in the care home and then in the dementia unit. My brother and sisters couldn't be more happy with the care and attention my mum gets. The staff are superb and very patient with mum. The rooms she has used are all spotlessly clean and well furnished and the food looks and tastes fantastic. I would definitely recommend the home to anyone.

How likely would you be to recommend Ashlyns Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit my father here regularly, and it fills me with confidence to see the caring staff in action. They know every detail of his life, which helps them care for him and truly understand him!

Keep up the hard work!

How likely would you be to recommend Frome Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has a room downstairs and loves its, looking outside watching people and the birds in the garden. She gets taken out on the bus and goes to different places.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Dad has been a resident of Gracewell for 9 months. In the main, we as a family are very happy with the staff, the care, the food and the service. Because of numerous staff and management changes, I don't think the home has provided a fair run of service and care. But some of the problems have been of its own making. The top management is the main bone of contention, not often present and temporary managers never really taking hold.
It is only now we feel things are starting to take shape and feel better.

How likely would you be to recommend Gracewell of Weymouth? Likely

Care / Support: Good

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

This is the second home my father has been in, we moved him due to a substandard service.
The service at Gracewell has been fantastic. The staff at all levels and in all departments are friendly, supportive and professional. The home is beautifully but practically designed to make it feel welcoming, yet suitable for the purpose.
As a family, we hated the thought of my father being in a home but we are not content that he is happy and being well cared for.
There has been a change in management but hopefully, this will bring some stability now.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Ever since my mum has been here she has come out of herself and is now more settled. She has loved going out with the other residents.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Excellent nursing home, with a great care team and great staff. Poor communication and very poor change in management team.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. If you would like to discuss your concerns in further detail please speak to the Home Manager.
The Gracewell of Weymouth Team.

Since Mum moved into Chirk Court, we have seen a great improvement in her health and well-being. Mum has settled in well and she always appears happy and contented. We feel part of an extended family when visiting Mum and nothing is too much trouble for staff. They have made it their mission to get to know Mum and she is very much treated as an individual, with her preferences, wishes and choices informing the way she is supported. The general atmosphere within the home is warm and welcoming, with consideration given to the comfort of residents. Furnishing and fittings are beautiful, and the design and layout are conducive to supporting individuals to live well with dementia. We have found staff to be professional in all aspects of their work; respect and dignity are promoted and high standards are maintained throughout the home. It is a joy to see the improvement in Mum's physical and emotional well-being - this is most certainly dementia care at its' best.

How likely would you be to recommend Chirk Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lisa Johnson, Registered Manager at Chirk Court responded to this review on 28 Feb 2017:

Many thanks for your outstanding remarks and review of Chirk Court service delivery. Our aim is to create a home for people living with dementia and a "place called home" for both residents and families who are such an important part of creating a successful care home. Small households of 14 residents enable us to provide care in an extended family atmosphere, echoing Sterling University principles for the quality delivery of care for those individuals living with dementia. An improvement in physical and emotional/ psychological well-being following a move to Chirk Court is a real testimony to the environment and team and I am delighted as the registered manager to receive such positive feedback. I will share this with the team and thank you for your time and consideration with your comments.

My Husband has been here for 3 and a half years and I am very happy with the care he receives especially over the last 12 months, as we have a good manager and unit manager now. The laundry and catering are excellent, my husband's clothes always come back pressed and fresh.

How likely would you be to recommend Cherry Tree House? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My aunt moved into this care home in September 2016 and despite always having wanted to stay at home, settled in really quickly and easily and is happy to be there. The staff were all so helpful before she moved in, listening to and sorting out our many requests and queries. They treat each new resident as an individual and listen to what they want and action it. Aunty is making new friends and joining in activities happily. Thank you Augusta Court - you're the best!

How likely would you be to recommend Augusta Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I cannot speak more highly of the level of care and standards at Avery Mews - wonderful!

We contacted Avery Mews whilst trying to find a home for my father as his ability to live alone rapidly declined. As I lived in Australia and my brother in London, we required somebody that we could trust and that was conscientious and the Manager and her staff did not disappoint.

The Manager and the Brighterkind team showed real flexibility during a period that my father was admitted to hospital. We were not hassled or pressured through this period and my father eventually moved into a lovely room. Unfortunately, he only spent 3 days in Avery Mews before he passed away. The care team managed to administer CPR on my dad, restarting his heart and giving the family long enough to join him in the hospital to say goodbye before he passed away.

I will always be eternally grateful to the genuine warmth the team showed my father, and the immediate actions they took with dad before he passed away.

How likely would you be to recommend Avery Mews Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been a resident of the home for a couple of years. Unfortunately, she has just passed away, I would like to say that she enjoyed her time here. Not only was she well cared for and looked after, but she felt at home here. She made many new friends, due in no small effort to the staff at the home. To say they were professional is a great understatement, nothing was ever to much trouble for them. I have no hesitation in recommending the home to anyone. If I could give it eleven out of ten I would.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

M. Evans, Regional Manager at Brooklands Nursing Home responded to this review on 28 Feb 2017:

Thank for taking the time to review Brooklands and the support provided to your mum, it is heartening to receive such positive feedback about the service. I also know that it makes a real difference to staff, when they read about how the time they invest and effort they make improves a persons life experience.

From the outset, I was extremely impressed with both the homes beautiful setting and the accommodation; which is excellent and provides a safe and secure home from home atmosphere that is important to the elderly. A full social calendar improves the residents quality of life and the food/drink is freshly made and of an extremely high standard.
Management and staff skills are outstanding and all personnel are friendly, caring and approachable. Residents are treated with the freedom, compassion, respect and dignity they deserve. Communications are excellent and I have every confidence that I will be kept fully informed when necessary. A care plan was agreed when my mother-in-law was admitted and this is reviewed on a regular basis to meet her individual needs - care and nursing issues are always discussed when necessary and addressed in an appropriate manner.
My mother-in-law is extremely happy and wonderfully cared for in this outstanding Nursing Home - excellent value for money.

How likely would you be to recommend Stone House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent