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Latest Reviews Posted

Very happy with the care of my parents. I had many reservations about putting my parents into care, however they settled in very well thanks to the hard work of the staff at Vicarage Court. The staff are excellent. You can always speak to the unit managers 7 days a week.
The facilities are excellent and the gardens are large. The owners are very helpful.
A lot of activities keep my parents busy from Tai Chi, gardening club, sing yourself happy classes, memory books, dance club, and regular parties.

How likely would you be to recommend Vicarage Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Service seems very happy here. Very clean and comfortable. Staff friendly.

How likely would you be to recommend Quarryfields Health Care? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

We have found the care very good and our brother seems very happy and unsettled.

How likely would you be to recommend Quarryfields Health Care? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My mother has been a resident at Silverleigh for nearly two years. The staff are friendly, helpful and caring. There is no shortage of carers and the home has a lovely peaceful atmosphere. I have been very satisfied with the standard of care.

How likely would you be to recommend Silverleigh Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Was a visitor to the home prior to Mum moving in - got to know the staff and the home and knew Mum would be looked after.
Have already recommended the home to a friend whose relative is now also in the home.
Would like to see more activities in the afternoon.

How likely would you be to recommend Thornton Lodge Care Home? Extremely Unlikely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Having had the responsibility of finding a Care Home for my friend, I cannot praise St. David's highly enough. My friend has been a resident for the past 18 months and has received professional and compassionate care from all members of staff and management.

How likely would you be to recommend St David's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Husband has been resident at Southaven for over 11 months. Since his arrival, the home has gone from strength to strength allowing for my husband to have his dignity and independence. He was in another home that could "cope" with him so when he first arrived, the manager and his team enabled my husband to be more independent and receive excellent care from a dedicated team. When issues arise the manager and his team are quick to rectify and ensure they all learn from this.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has been at Swimbridge Nursing home for over 3 years now.
I am extremely happy with the care he has received in that time. The home is very warm, welcoming and the staff very friendly and attentive. Families are always welcomed and we can join our father for a meal at any time. The manager is very caring and an extremely skilled leader, bringing out the best in her staff. The activities coordinator is very dedicated and creative, ensuring each resident has activities that they are able to engage in.
Food is of a high standard which my father enjoys. The home is always very clean and homely, with plants and flowers, chickens, budgies, and a cat! I am continually grateful for the dedication and quality of care shown by all the staff and I cannot wish for my father to be in any other place. I would highly recommend Swimbridge House to anyone looking for nursing care for a loved one. Thank you!

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been a resident at Wolborough Court since November 2015. We cared for mum in her own home for as long as we safely could but she was still desperately lonely since my dad passed away. Since moving to Wolborough Court, mums health has improved, she is extremely well looked after and well fed and enjoys the varied activities that are arranged each day. She has a fantastic light and spacious room overlooking the fields. I have always found the manager and her whole team of staff to be more like a big family to mum and to me. When I visit, it feels more like being involved in a happy family which is lovely. I honestly cannot fault this home and would highly recommend it to anyone who is struggling with the decision of how best to care for their relative. I wish that more homes could follow their model of care.

How likely would you be to recommend Wolborough Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visited my friend on Valentine's Day as the home was hosting a free lunch on that day.

The food was lovely, and my friend assured me that it is always like that.

The staff that I saw were happy and engaging, and again, my friend told me that this is always the case.

The home looked lovely, and it made me happy to see my friend in such a good mood and comfortable at Frome Nursing Home!

How likely would you be to recommend Frome Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

St David's is a very caring home providing full support to my mother and her needs. We have often observed staff dealing in a very caring and supportive manner to residents even when they didn't know we were there or observing. The home is spotlessly clean and staff always go out of their way to help when we phone or want to speak to Mum.

How likely would you be to recommend St David's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

David Tanner, Director at St David's Nursing Home responded to this review on 24 Feb 2017:

Dear John, Thank you for your kind words. I will make sure the staff team are aware of them.

Mum has been at St Christopher's for 18 months and during this time she has received the utmost care and kindness. The staff treat her with dignity and constant attention to her changing needs. There is such a warm atmosphere in the home, staff are always welcoming and supportive when we visit - which we are encouraged to do at any time of day or night. Staff continuity has greatly helped Mum to feel secure and confident.

How likely would you be to recommend St Christopher's? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

David Tanner, Director at St Christopher's responded to this review on 24 Feb 2017:

Dear Alison, Many thanks for your kind words. I will make sure the staff team read them.

My mother has been resident here for almost a year. She has vascular dementia which is getting worse. Prior to entering Woodlands Manor, she was becoming gradually more insular and avoiding people. When my father died, I moved in with her as a full-time carer, his death caused a huge decline in her mental health to a point where she forgot him altogether, she became more frustrated with everyday tasks and eventually became quite violent, forcing a move to residential care.
When she moved into Woodlands for a few weeks respite while awaiting assessment, she started to come out of her shell. The staff were stimulating her interest in other people, she was in a caring and socially acceptable (to her) 'hotel' with minimal need to go home (her dementia had taken her back 60 years to her parents' house).
She is quite happy now, being looked after hand and foot, with active social interaction, good food and health care and a stable staffing structure without too much change.

How likely would you be to recommend Woodlands Manor EMI Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Kayleigh Wray, Administrator at Woodlands Manor EMI Care Home responded to this review on 24 Feb 2017:

Hi Steve, thank you for your review we are glad you are happy with the service we provide and that your mother has settled in well.

My mother in law became a resident in June 2016 and from day one has received expert care. The staff are caring, compassionate and very friendly. My mother in law has felt at ease in her new surroundings and is helped by staff to keep her independence. Meals are superb with a variety of choices. Rooms are kept immaculate, very clean and a decent size. There are a variety of activities daily for the residents. I would highly recommend The Whitehouse to anyone looking for care homes for their loved ones.

How likely would you be to recommend The Whitehouse? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been with you since March 2015 and after visiting today, I felt I had to finally submit a review. Mum now looks better than she has in years, gained weight, lively and most importantly happy. Yes, she has Dementia and often thinks she's at work but is settled, has friends and is safe. I cannot express our gratitude enough to all the staff for the care they give mum and the fun and laughter they share with her. We would and I have recommended you to anyone who wants the best care available for the most important person in their lives. Thank you for the care, love and support you all give mum every day xxx

How likely would you be to recommend Southwell Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband's cousin was moved to Wellesley Road Care Home when they first opened in late summer 2015. She was already suffering from advanced dementia and the transition proved quite traumatic and she sadly died in Feb 2016. I must say, however, despite the inevitable teething troubles, she was treated with great respect and kindness. The purpose-built home was of an extremely high standard with very pleasant, comfortable, en suite rooms and lovely, light communal areas. I wouldn't hesitate to recommend it to anyone looking for residential or nursing care for a relative the staff did go out of their way to be helpful and provide a good standard of care.

How likely would you be to recommend Wellesley Road Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Winscombe Hall itself is a beautiful old house, set in wonderful gardens and most importantly of all, has the most fantastic staff who truly provide wonderful care for the elderly. My parents are currently there for the third time, and each time they stay they receive a genuinely friendly welcoming greeting by the staff and immediately feel at home. Their room is a very large, light room full of character and overlooks the lovely grounds through two large bay windows. Whenever we visit, we too are afforded a friendly greeting and the offer of tea or coffee with biscuits. Mum and Dad both comment on the great variety and excellent quality of the food, and there are always activities on offer to those who wish to partake. I cannot fault Winscombe Hall as it has everything you could wish for in terms of gentle, and completely professional care for the elderly. I have absolutely no reservations in Mum and Dad spending their final time together at Winscombe Hall.

How likely would you be to recommend Winscombe Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A family run business where nothing is too much for the carers- they always treat the residents with respect and warmth, always having time to just chat. They are always smiling and cheerful with residents and visitors alike. A range of activities are provided to entertain the residents- from games evenings to film afternoons, singing groups and even a Shetland pony visit! Services including hairdressing and nail painting are available for the resident's convenience.
Families and residents are involved in discussions and decision-making, everything is a mutual decision.
Medical care is extremely well handled and organised with each resident having their own care file. Medications always being distributed efficiently. As well as their health concerns, the residents overall well-being and happiness are extremely important, and the family, resident and carers have a monthly review to discuss how everything is going and to raise any concerns.
Food is tasty and everybody's choices are catered for.

How likely would you be to recommend Moorlands? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Greg Smith, General Manager at Moorlands responded to this review on 24 Feb 2017:

Thank you, Sarah for your kind words. We're glad you feel this way.

My mum has been in Willan House for 2 years and she is really happy. She enjoys the daily activities where there is something different each day. Some days they enjoy live music too while being encouraged to have a dance. The carers are excellent and always ready to spend the time to talk to the residents, the care they provide is of a very high standard I cannot praise them enough. The food is very good all tastes are catered for nothing is too much trouble. I am sure we could not have found a better place for my mum to live and we know she is safe and well cared for and we are always made welcome when we visit.

How likely would you be to recommend Willan House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Christine Shiers, Manager at Willan House responded to this review on 24 Feb 2017:

Many thanks for your comments.

My dad came into Cloverdale at short notice and the manager and staff responded efficiently and supportively to ensure that his admission was smooth and welcoming. Information was sought to help 'personalise' his care and time was taken to find out his likes and dislikes and to integrate him into the home. Communication was efficient and regular during his (relatively) short stay and staff were always caring and respectful towards him. He was well cared for during his stay at the home and I would not hesitate to recommend it.

How likely would you be to recommend Cloverdale Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

We have been delighted with the way our Mum has settled at Cedar Grange. We have been impressed with all the care staff and the management, who enable us to all work together to provide the best quality of life possible for Mum.

How likely would you be to recommend Cedar Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I must say I am totally satisfied with the care shown and commitment by the staff at Holmlea Care Home. They are both friendly yet professional to the highest degree. My father couldn't be happier and that, twinned with care and concern, to me are the most important things in later life. Can't fault the staff nor the overall standard of the home itself. Thank you, one and all.

How likely would you be to recommend Holmlea Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My grandmother came to the New Victoria July 2016. All the staff are very welcoming and spend time with the residents chatting to them. The residents are highly cared for with plenty of staff on hand at all times. The room my grandma had was very spacious clean and tidy at all times, as were all of the areas including the sitting lounge, reception, grandmas every needs were taken care of. Residents had entertainment and also music and bingo to keep them occupied. I can honestly say on behalf of my family, we now wish grandma had come to the New Victoria earlier. I can 100% say we were more than satisfied with her and that of the other residents care which we had seen whilst visiting. We could visit at any time. May I congratulate The New Victoria Residential Home on their outstanding care and management, thank you, everyone.

How likely would you be to recommend New Victoria Nursing & Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mum's overall health has improved greatly since moving to LawnBrook last year. The staff are dedicated and caring and always have time for her. She often tells me that if she's having trouble sleeping at night, they will bring her a cup of tea and sit and have a chat with her which I find most reassuring. Praise too for the management, nothing is too much trouble for them. Staff and management give their support not just to Mum but to me and my family as well which I greatly appreciate as it's been a difficult time for us all emotionally. I feel content knowing that Mum is in a clean, warm and friendly environment being well fed and well looked after.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has received very good care at South Haven Lodge and the staff all seem to be caring and patient with her.
The facilities are good and the food is ideally suited to Mum. The accommodation is good and Mum's room is kept clean and tidy.
The management are always available to give information on Mum's health and keep me informed on any issues regarding her well-being.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent