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Latest Reviews Posted

I'm very pleased with the care Yew Tree Care Centre give to my father. They are all very caring and considerate of my father's needs and keep me well informed of my father's wellbeing.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good - comfortable surroundings.
My friend has never been happier.
Just the atmosphere and friendliness is better than other care homes I've been in.
Lots of space too.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Overall Standard: Excellent

Treated with Dignity: Good

Lovely home mum is well looked after by all staff. She has a fantastic entertainment variety, her room is always clean and tidy, staff make me very welcome and are always happy to hear any concerns I have.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The management and staff are fantastic.
Nothing is too much trouble for them, they are all very welcoming and the atmosphere is always very happy.
The home itself is very clean and the rooms are kept lovely.
I feel very much part of the family when I go and my family member is always happy.
A brilliant choice and I would recommend it to anyone.

How likely would you be to recommend Ashgrove House Care? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident for over 6months and feels this is a second home. I feel I can trust my mother to them entirely and they keep me informed of all details. I feel this has removed the stress levels I used to have over her care.

I decided on this home as my mother in law resided here 2 years ago, the standard has remained high on a consistent basis and other than meal times I have access all day, at any time to suit family or work patterns.

How likely would you be to recommend Bryony Park Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I could not be more amazed by the care my nan and grandad have received. I strongly feel that the staff saved my grandad from deteriorating further. He had been massively neglected at his previous home and gave up on trying to get better. I love visiting, the staff are lovely and always there for support. Food and drinks provided any time on request.

Thank you so much.

How likely would you be to recommend Shinfield View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience of this care home has exceeded all my expectations. My brothers and I have peace of mind knowing that our mother is well cared for. It's like having an extended family where the staff show such caring and affection and create a real homely environment. They are most attentive to her health needs and work closely with me to address any needs arising, making me feel a part of their team. I would not hesitate in recommending the home for care of the elderly.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Unfortunately mum was only with the care home for three months before passing away due to an unexpected illness.

We wish that she had agreed to move there a lot sooner than she did, as the care that she received at the home was exemplary. She did have a major eating difficulty but with the care from the staff, all who treated her with dignity, she was even able to boast that she was putting on weight.
We thoroughly recommend this home for the care and affection that mum was given.

How likely would you be to recommend Mile Oak Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother is extremely dependent having suffered dementia and loss of mobility following strokes in 2015 at the end of which she was admitted to care. In the time since then my wife and I have been pleased and reassured by the care and attention mum has received. Both nursing and care staff have done their best to meet her needs which can sometimes be hard to decipher and conveyed in no uncertain terms. The unit mum is in has a warm welcoming atmosphere and particularly under the current management team, every effort is being made to ensure the fabric of the building safe and decorated in ways that offer some stimulation to the residents, although she claims she "never gets fed" mum eats heartily when food arrives and we have been impressed generally by its quality. We have had the opportunity to contribute to regular meetings of family with managers and have noticed changes as a result including improvements to the building access to transport and a wider range of activities for the residents. It is such a relief to know that mum is safe and being cared for in ways we could not offer.

How likely would you be to recommend Caledonian Court? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Fantastic!
Mount Tryon has exceeded our expectations.
The staff are amazing and patient.
The food is excellent and the choice is on par with hotel food.
I cannot speak highly enough and would highly recommend Mount Tryon for Dementia Care.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home responded to this review on 21 Sep 2017:

Thank you so much for taking the time to leave your feedback. Myself and the team are very pleased that you have found Mount Tryon to be such a positive experience.

Bryony Park Nursing Home is a very comforting, clean and tidy. The staff are very friendly creating a warm, welcoming atmosphere that helps new residents settle in quickly. The care that the resident's need is excellent from all the staff.

How likely would you be to recommend Bryony Park Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

A welcoming place to spend in respite care after major surgery. Every day was a pleasure - every level of staff showed constant care and kindness morning, noon and night.

I thank them all.

How likely would you be to recommend Water Mill House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother stayed in Hill House for two weeks respite care after the death of her husband. From the moment she arrived, she received wonderful care and attention. All the staff were friendly, kind and compassionate and nothing was too much trouble for them.
They all made her feel very welcome, especially the activities coordinator, who even gave my mother a manicure, which really cheered her up! The whole family are very grateful to all the staff for looking after our mother so well.

How likely would you be to recommend Hill House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband could not have been cared for any better. The staff were wonderful. His last few months will be remembered by me as more than comfortable. Please convey my attitude to the staff.

How likely would you be to recommend Callands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

From the manager to all of the other care staff, we feel that our parents are looked after 24/7 and they are friendly, approachable and listen to concerns constructively.
The rooms are all modern, clean (the home has had a full refurbishment in 2017) and can be personalised to make it more homely.
Overall this is an excellent care home with caring staff and seems to be very well managed.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff are excellent, very caring. I can honestly say that I have nothing at all to complain about.

How likely would you be to recommend Eagle View Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have just spent this past week visiting my mum on a daily basis and was always given a lovely warm welcome from all of the staff I met this past week.
You are always assured of a cheery smile and hello, we were always very well looked after during the visits with lovely lunches in the 'snug', to coffee/tea at breaktimes.
The staff are delightful and most importantly my mum is very happy and settled.

How likely would you be to recommend Barchester South Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Claire Cargill, Senior General Manager at Barchester South Grange Care Home responded to this review on 21 Sep 2017:

Thank you very much for your feedback, it is much appreciated.

I have been working with Oaklands Rest Home for around 3 months and it's just really refreshing to see people who genuinely care about the residents of the home.
Having recently placed my Grandma in a home, on the other side I'm familiar with the requirements of an ageing relative.
Seeing how they use and embrace technology to give the residents a better standard of care was an eye-opener for me. The sensors used to help monitor sleep allow residents to sleep without being constantly checked up on, something I know my Grandmother struggles with.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care looked after so well. Mum loved her stay and didn't want to come home. Will be definitely be using again.

How likely would you be to recommend St Peter's? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am happy with the care my wife receives.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 21 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I have found the care home very good with very good facilities.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My husband has now been in the home 4 months having moved here from his previous home which closed down.
He settled in very quickly thanks to the friendly and caring staff.
All the staff, carers, receptionists, entertainment, domestics and kitchen staff are friendly, pleasant and helpful to residents and visitors. Nothing is too much trouble, this shows that working in the home is a vocation, not just a job.
The home has a very warm and friendly atmosphere which gives the residents a sense of security and stability that this is their home. The home is very well organised, food is excellent (homemade) with plenty of choice.
Rooms are clean and very comfortable.
When I visit the staff always give me an update. If I ask about anything nothing is ever too much trouble for them to give me an answer or sort something out.
This home is excellent and I would highly recommend it. My thanks to all the staff for looking after my husband with such friendly care.

How likely would you be to recommend Wulfrun Rose Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In the eight months I have been associated with Kew House through regular daily visits since taking on the role as carer/companion to one of its residents, I have observed a care home that is very clean, efficiently run and whose staff I have always found to be polite, caring and empathetic and whom treat their residents always with a high level of dignity. Lastly, the food and drink is of a very high standard.

How likely would you be to recommend Kew House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are very helpful. I am very busy with activities to enjoy and love helping people with things. I enjoy the food, its very good.

How likely would you be to recommend Bryony Lodge Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Our Dad has lived at Foxton Court since November 2008 and was, in fact, one of the home's first residents. Over the years the care has been exceptional: the food is good and plentiful; the surroundings are bright and well maintained. There is a good calendar of social events/activities and above all, the staff are very caring. The knowledge that Dad is content and very well cared for gives me and my brothers great peace of mind

How likely would you be to recommend Foxton Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent