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Latest Reviews Posted

My Husband has been here for 3 and a half years and I am very happy with the care he receives especially over the last 12 months, as we have a good manager and unit manager now. The laundry and catering are excellent, my husband's clothes always come back pressed and fresh.

How likely would you be to recommend Cherry Tree House? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I cannot speak more highly of the level of care and standards at Avery Mews - wonderful!

We contacted Avery Mews whilst trying to find a home for my father as his ability to live alone rapidly declined. As I lived in Australia and my brother in London, we required somebody that we could trust and that was conscientious and the Manager and her staff did not disappoint.

The Manager and the Brighterkind team showed real flexibility during a period that my father was admitted to hospital. We were not hassled or pressured through this period and my father eventually moved into a lovely room. Unfortunately, he only spent 3 days in Avery Mews before he passed away. The care team managed to administer CPR on my dad, restarting his heart and giving the family long enough to join him in the hospital to say goodbye before he passed away.

I will always be eternally grateful to the genuine warmth the team showed my father, and the immediate actions they took with dad before he passed away.

How likely would you be to recommend Avery Mews Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

From the outset, I was extremely impressed with both the homes beautiful setting and the accommodation; which is excellent and provides a safe and secure home from home atmosphere that is important to the elderly. A full social calendar improves the residents quality of life and the food/drink is freshly made and of an extremely high standard.
Management and staff skills are outstanding and all personnel are friendly, caring and approachable. Residents are treated with the freedom, compassion, respect and dignity they deserve. Communications are excellent and I have every confidence that I will be kept fully informed when necessary. A care plan was agreed when my mother-in-law was admitted and this is reviewed on a regular basis to meet her individual needs - care and nursing issues are always discussed when necessary and addressed in an appropriate manner.
My mother-in-law is extremely happy and wonderfully cared for in this outstanding Nursing Home - excellent value for money.

How likely would you be to recommend Stone House Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been in Pulsford Lodge for a year now, during which time she has received excellent care. I have been impressed by all aspects of the home, not least of which was the friendliness of the staff, the cleanliness of the light and airy premises and the very pleasant dining room. Most importantly, my mother has been so content there and so well looked after that I would not hesitate to recommend Pulsford Lodge, a care home that really cares.

How likely would you be to recommend Pulsford Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been at The Meadows for nearly 18 months. She is well cared for and always clean. All the staff show her respect and are patient with her due to her lack of confidence and understanding of English. The owners and management are regularly present at the care home, which is reassuring to know that they are very much involved in the care of their residents. They are always available for a chat. If there are any issues or concerns, the owners and management always deal with them immediately and in a very professional manner.
I am always kept up to date with mum's wellbeing. All the staff are very friendly and welcome you with a smile, they also have time for a chat. Mum does say she misses her own home but, when I take her out for the day she is always eager to return to The Meadows and when the staff open the front door she feels relieved and says "I'm back home" with a smile on her face. This is comforting to me as I know she feels safe and happy.

How likely would you be to recommend The Meadows? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Ian Somauroo, Company Director at The Meadows responded to this review on 27 Feb 2017:

Many thanks Veronique. Glad to see that everyone is a winner.
Thank you.

My husband (aged 82) has been a resident in the Memory Lane Unit of the Rhallt for over 5 years. During that time, his physical and mental capacity have deteriorated but he has always been treated with dignity and respect and unfailing kindness by all carers, nurses and managers, who do not hesitate to call on expert help, when needed, - dieticians, opticians, dentists.

The local GP provides excellent and respectful care and an out of hours locum service is used by staff at night and weekends. I am always greeted with unfailing courtesy and cheerfulness and as I am physically disabled, helped as well. Help is always available to feed my husband and enable him to drink, and to attend to his nursing care. I am phoned at home if any emergencies arise with him. It is certainly due to this care that I still have him. Thank you all.

How likely would you be to recommend Barchester The Rhallt Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother, who suffers from dementia, has lived at Evendine House since February 2015. She has been cared for very kindly and with great sensitivity. When we visit, we are always impressed by the constructive and mature relationship between the members of staff and all the residents. The environment is as "normal" as possible. The standards of comfort are high and the quality of the cuisine is impressive. The residents clearly enjoy the activities that are arranged. Administration of medication is managed punctiliously, but with a light touch.

The standard of management is very high. All the members of staff are professional, friendly and pleasant to deal with. I should add that my wife and I are also most grateful to Evendine House for making it so straightforward for us to take my mother out for lunches and other activities.

Altogether, this is a very impressive residential care home.

How likely would you be to recommend Evendine House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

'How can I help you?' How often have you heard this and felt that it wasn't sincere? When I was phoning Annahilt during the months that my mother was ill, I knew that no matter what time of day or night it was, I would be given reassurance and support and most importantly, that the promised phone call would come.
During a very sad time, the kindness of the staff and residents was appreciated.

How likely would you be to recommend Annahilt Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My friend has been living at Bluegrove since 2016. Everytime I've been, there has always been a happy friendly atmosphere from both staff and residents. The staff are very helpful and the management are extremely helpful. You can pop in at anytime and there are always activities going on or music playing and all the staff try to encourage the residents to join in with anything that's going on.
My friend always tells me how good the meals are. The home is always clean and her room is always tidy. I would highly recommend Bluegrove for looking after your loved ones.

How likely would you be to recommend Bluegrove House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has been there since Nov 2014. To be honest, I was dreading the move and have experienced many less good examples of nursing home care. However, I cannot recommend it highly enough.

I see and hear staff being really kind, patient, compassionate to the people they support. I like the fact that we can visit at any time (which is always a good sign). Food is home cooked and plentiful. Mum has had several stressful episodes where she has been end of life - we as a family were (and continue to be) so well supported by everyone there.
If there is anything to discuss I have always felt that I can raise this with the nurses/managers and it would be immediately addressed.

For those who are able, there are trips out and there are always people coming in to provide entertainment. It is always clean and there are never any odours. I have extremely high standards as a health professional myself, however, I have always felt extremely content and assured about Mum's care - we are VERY grateful indeed.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My friend had used this home before for her relative so I took her word that this home was good. We were so lucky this home is perfect for my aunt who has Alzheimer's. Putting her in this home is the best thing we could have done for her.

The staff are brilliant, so caring and helpful the residents are taken care of so well. They are encouraged to do activities and their welfare is a priority. The home is clean (no nasty smells when you walk in). The decor although not ultra modern is comfy, although there is a programme now started modernising rooms as they become vacant and money is been spent on lots of new things, but my relative is so happy there which is everything. We can relax knowing she is well looked after. She has been there a few months now and settling in very well. We would recommend this home to anyone who is looking for a place for their relative to call home.

How likely would you be to recommend The White House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father has lived in Alexandra Grange for 6 months now. Last year he lived independently but was hospitalised twice and in a weak and poorly state. It was decided that he needed additional care. Since being at Alexandra Grange, his health has improved greatly. The care team are fantastic.

How likely would you be to recommend Alexandra Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

You shouldn't judge a book by its cover! First impression of the outside not good, but a lovely atmosphere inside, a sing song was going on and Mum was joining in. She said she felt safe, warm and well fed!!! The staff were friendly, caring and the other residents were awake, clean and joined in any conversation.
Sadly Mum passed away but her last weeks we knew she was happy and cared for, no complaints at all.

How likely would you be to recommend Blossom Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Satisfactory

Treated with Dignity: Excellent

My brother has lived happily at Wadhurst Manor for nearly 5 years now. He was very poorly when he arrived and unable to look after himself anymore. With loving care and interest in him as an individual, Wadhurst Manor has made a new man of him!

He says he feels part of a community - not only the community of the home, where he has made real friends amongst the other residents, staff and volunteers, but also of the wider village community.

Wadhurst Manor is very good at involving the village in activities it organises and connecting with the local U3A, the parish church and schools and youth groups. I'd say the quality of my brother's life has improved and his social world has enlarged at a time when he might have had a very bad outlook indeed, and Wadhurst Manor is to be heartily thanked for this transformation.

How likely would you be to recommend Barchester Wadhurst Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sue Watson, Operations Manager at Barchester Wadhurst Manor responded to this review on 27 Feb 2017:

Thank you Maggie for your kind observations of Wadhurst Manor.

My Mum was in Pitcairn from June 2016 until her recent passing. From her first day there, staff encouraged my Mum to be herself, allowing her to garden, sweep up, lay tables, fold towels, all very small things but essential to making residents feel valued and that they are making a contribution. The staff very quickly picked up on her character and noticed mood changes and that her medication might need changed and would then have the Doctor check on her.

Mums condition deteriorated rapidly and she would often need reassurance and this was always given usually accompanied by a hug from the staff. All the staff in the home whatever role they perform are professional, knowledgeable, kind and committed. Theirs is not an easy profession but Pitcairn was the best place she could have stayed, and I had looked at a large number of alternative homes.

The staff ensured that Mums passing was peaceful, pain-free and above all, she was always treated with respect and dignity.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

We are so lucky to have found The Bakewells. My aunt is settled, happy and has found many new friends. The staff are simply amazing and so caring and the home is spotless and beautifully maintained. The staff are so good with the residents and families. I would absolutely recommend the Bakewells.

How likely would you be to recommend The Bakewells? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Since entering permanent care my mother's health has improved dramatically and she is calm and content. She has the odd moan about boredom but she doesn't see too well so doesn't occupy herself like some of the others. She enjoys the food and thinks her room is very nice. She says the staff are lovely and kind.
I like the fact that I can visit at any time without an appointment and the staff are very quick to keep me up to date on any health issues. I doubt I would find a better placement.

How likely would you be to recommend Sandbeck House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I was diagnosed with Multiple Myeloma (terminal bone marrow cancer) in 2008. I was admitted to hospital in early January with a UTI and pneumonia. In late January I was transferred to the Victoria Chartwell for rehab care until late Feb. From the start, I felt 'at home', safe and comfortable.

All the staff showed a caring and loving approach. Nothing was too much trouble and it seemed that attitude was given to all residents. There is obviously a good team spirit at the home.

The food was nourishing and plentiful and well presented.

If I need nursing care etc in the future I would be very content to return to the Victoria Chartwell.

How likely would you be to recommend Victoria Chartwell? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Every time I come to see my mum there is always a warm welcome. When I ask about how she has been getting on the management and staff can always tell me. If there is a problem then I am kept informed which reassures me that she is always well looked after.
When I am with my mum in her room there are always staff making sure she is okay. Seeing the same staff on a regular basis gives continuity and consistency to my mums routine.

How likely would you be to recommend Normanhurst Residential Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

My mother spent 4 months at Maycroft Manor until her recent death. Throughout that time, we were very impressed by the care that she received, which was of the highest order. The staff were unfailingly cheerful, thoughtful and compassionate. Activities were tailored to her needs, and she was helped to have as fulfilled a life as possible.
As her mobility and general health declined, they were generous in the time they spent with my mother, and in "just dropping in" to check on her and to see that she was alright. She was kept comfortable and happy until the end.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has been in Kendal House for two years and is extremely well looked after. He is always clean, tidy and well dressed. He is happy, relaxed and believes he is in his own house. The staff are all very friendly and helpful. My dads dementia makes him difficult to handle at times but the staff deal with this very well and offer him lots of support. They are also very considerate and supportive to myself and my family.

How likely would you be to recommend Kendal House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The facilities are superb but Amherst Court’s top asset is its staff. This starts with the warmest of welcomes we have invariably received at reception. We have nothing but praise for the managers at Amherst. Every practical step is taken to ensure that the very best of care is provided to the residents.

We have been massively impressed by the dedication and compassion displayed by all the carers. They all encourage residents to be as independent as possible. Every resident is treated with the utmost dignity and respect. The domestic staff have also contributed wonderfully to the residents’ care, ensuring that the room and communal areas are kept spotlessly clean and laundry is returned so speedily. We have always found the food provided at Amherst to be well-prepared and varied. The entertainment officers work tirelessly to offer a variety of appealing activities, My mother-in-law always had great fun joining in, especially with those events involving music and dancing.

How likely would you be to recommend Amherst Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother was admitted to Erskine House, Edinburgh last month and I spent the last 2 weeks (about 10 hours a day) visiting him in the Dementia Unit. Prior to that he had been in another care home for over a year where I visited him several times, again for periods of 2 weeks at a time.
He never settled there, and was always unhappy, so it was difficult for me to leave to return to my home in the USA.

Imagine how I felt, then, when I first visited him at Erskine House and saw my 91 year old brother transformed. He was smart, well dressed, alert and expressing his good fortune at being there. I soon realised why. The facility was purpose-built, bright and cheerful, but what made the big difference was the entire staff. I saw them close up and saw just how much they loved and cared for the residents, how they all worked as a team and helped each other out. To see my brother and the other residents being so well cared for and joining in the many activities was truly inspirational.

How likely would you be to recommend Erskine Edinburgh Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We were so fortunate to find Springfield House for my uncle, the place itself is set in beautiful grounds and the rooms are lovely.
But it's the staff that truly make the place home, I cannot fault them, I have worked in social care for over 20 years and have never seen such well trained engaged, caring staff.
Being caring is not something you can teach people, but I have been on so many visits over the last 10 months and the staff are always ready to help and are not only professional and caring towards the residents, but also to the family and friends that visit, nothing is ever too much trouble no matter what time of day you visit.
We can't thank the staff enough for their care and compassion, I would not hesitate to highly recommend this home, we only ever see the failing homes and horror stories in the media, this home should be used as an example of how people should be treated.
Thank heavens we found you and a heartfelt "Thank you" to all the staff that cared for my Uncle.

How likely would you be to recommend Springfield House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Whilst being initially stubbornly independent when mum first began living at Springfield in September 2012, as her general health deteriorated, it was comforting to know that mum had a key worker to support her when needed in whatever facet of daily life, help was required.
As mum's health continued to deteriorate management were eager to ensure the correct equipment was supplied to maintain mum's comfort and dignity. The office door was always open if there was something you needed an answer to an answer was always forthcoming. There was plenty going on to entertain the residents even if it was just chatting, watching TV or making new friends.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 28 Feb 2017:

Thank you, Neil for your lovely words. Your mum was a lovely lady and very well liked by all who met her. We are so pleased that you feel able to speak to any of us about anything and that our Keyworker system gave you comfort as needs were changing. Please don't be a stranger, we are always here for a cup of tea. Take care.