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Latest Reviews Posted

Many thanks to all the staff at Craigielea care home for the love and kindness they have shown to my brother.
I have never seen my brother so content and happy and that is all down to the staff at Craigielea.
A special thanks to two staff - a double act that has my brother in stitches.

Craigielea care home is run very professionally and all the staff always have a smile on their face as they go about the work.
The care home is kept very clean and tidy.

How likely would you be to recommend Craigielea? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sheila Inshaw, Service Manager at Craigielea responded to this review on 20 Jul 2017:

Dear Kenny, we really appreciate you taking the time to leave such a lovely review - thanks for your kind words.

Good and friendly atmosphere. Very pleasant rooms. Caring staff. Very nice garden. Acknowledging this is not one to one care, there are occasional problems of a minor nature, normally dealt with efficiently by management.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Our family member has been cared for at Belmont Castle since March.
We cannot fault the care he receives, the staff are wonderfully patient, always happy and a range of activities are always provided and tailored to residents needs and interests, whether this is inside the home or arranged trips.
Belmont Castle is always clean, the daily menu is fantastic, Belmont honestly feels more like a hotel than a care home! The decoration of the corridors downstairs and communal areas is phenomenal!
Choosing a care home for a relative can be a heartbreaking experience but, from the moment we viewed Belmont all our stress was gone and the transition was made smooth and much easier than we thought due to the love and care shown not just to our family member but to us as well.
All of our family would highly recommend Belmont Castle.

How likely would you be to recommend Belmont Castle Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Dad passed away almost two weeks ago at Ford Place. I was fortunate to be with him for the last 10 days of his life so was able to witness the level of end of life care he received from the staff. To say it was outstanding is no exaggeration. Every member of staff from the manager to the cleaning staff did their bit to ensure that Dad was pain-free and comfortable. There were frequent visits from all levels of staff to just see how he was doing and hold his hand for a few minutes. Their caring also extended to me and I was often asked if I needed anything including cups of tea, sandwiches or lunch. The nursing staff always made themselves available to answer questions or provide reassurance and emotional support when needed. Thank you, everyone, at Ford Place for all the hugs and kind words, they all helped me to cope at a very sad time in my life.

How likely would you be to recommend Ford Place Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Like a home from home. The staff treat the residents with much kindness and dignity.
Plenty of stimulation for the residents.
I am overall very happy with my choice of home for my mother.
I would however like there to be more outdoor trips for the residents and maybe a few visits to shows etc.

How likely would you be to recommend Craigielea? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Dementia has robbed mum of making her own decisions but I feel confident she is looked after with dignity and lots of care. The home is comfortable and as clean as possible.
Of course, there can be little irritations but with communication with the staff, they get resolved.
If you've been the main carer and pass your loved one over to someone else then you realistically have to adjust.
There is an interesting and varied entertainment programme.
No-one wants to lose their independence, especially through dementia but this home provides a safe environment to allow the individual to do what they can.

How likely would you be to recommend Almond Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lorna Flanagan, Service Manager at Almond Court responded to this review on 20 Jul 2017:

Dear Linda, thank you very much for your kind words about Almond Court.

The care and nursing staff are first rate, demonstrating good observation skills, patience, respect, constant and ongoing care and concern.
Good teamwork.
Visitors are made welcome.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Jo Wood, Client Liaison Manager at Barchester Austen House Care Home responded to this review on 20 Jul 2017:

Thank you very much for your kind comments we will pass these to the teams.

Very caring, very nice food. I feel that staying there has helped me to rehabilitate.
I'd go back to stay there anytime.

How likely would you be to recommend Huntington House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

After visiting my parents for the first time, my husband and myself were very impressed with the care that was being provided and also the most efficient and professional way the nursing home was being run.
All the staff we met were lovely, very kind and caring and could clearly see how well my parents were being looked after.

How likely would you be to recommend Eliot House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Almond View is a very well run care home. Management, office, nurses, carers, cleaning, laundry, kitchen, activities coordinator and maintenance are efficient, friendly, helpful and caring. The care given is of a very high standard as is the food. The staff know my husband well and tend to his needs accordingly. Meals are varied and nutritious. The service users are given plenty of fluids. The manager is always happy to discuss anything regarding my husband's care, equally, she is available for a friendly chat with me. The home, the bedrooms and bathrooms are clean and always smell fresh. I can understand why this care home has been given a high rating by the care inspectorate. The staff are to be commended for their professionalism, caring nature and good humour. It is pleasing to know that many of the staff have worked there for many years allowing the continuity and familiar faces that are important to the service users for their happiness and well-being. Thanks to all concerned.

How likely would you be to recommend Almond View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Pauline Beegan, Service Manager at Almond View responded to this review on 20 Jul 2017:

Dear Irene, thank you for taking the time to leave such a lovely review about Almond View.

As a daughter of a resident who has worked in several care homes myself, I have been extremely happy with every aspect of the care home. My mother seems very relaxed and content with her daily routine and has become a well-loved member of the family group. It is not easy putting a loved one in care but Barnes Court Care Centre has made a difficult heartbreaking situation more bearable.

How likely would you be to recommend Barnes Court Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My Aunt would not be living if she hadn't received the excellent care and attention the staff of Almond View give. I am kept informed of my Aunt's situation on a regular basis.
I have complete faith in the staff who are responsible for her. Their professionalism speaks for itself.
Additionally, there is continuity of carers, giving reassurance to the 'patient' and family alike.

How likely would you be to recommend Almond View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Pauline Beegan, Service Manager at Almond View responded to this review on 20 Jul 2017:

Dear Heather, thank you, we appreciate you taking the time to leave such a lovely review.

Due to an unfortunate explosion, it left my uncle homeless. The Sycamores have been amazing not only did they give him somewhere to stay the same day the staff are amazing with him and give him the freedom he needs for his independence.

How likely would you be to recommend The Sycamores? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Holmer Court is very friendly and reliable. The home is very supportive and caring, feeling homely and happy. Every member of the staff is friendly and wonderful. Staff are warm and caring with the activities team being very encouraging with the residents being involved.

A member of staff is always available if there are issues with your loved ones.

I witness, on regular occasions, the very good care the staff take when attending to the resident's needs.

The food is very good and plentiful with drinks basically being on tap if the resident requires it. I am always offered a drink and depending on the time of visit, cake or biscuits.

All staff are welcoming to visitors and seek to engage them with the residents during a visit.

I have and would highly recommend Holmer Court.

How likely would you be to recommend Holmer Court Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was reluctant (to say the least) to accept residential care. We had been managing her dementia for a few years, but we needed to take the next step regarding her safety and care. We chose Nazareth House - Crosby because of the strong Catholic connection. While the move was daunting for my mother, the welcome and the care she received from the staff on the ground floor made a potentially traumatic event anything but. I visited a few weeks after the move and Mum was comfortable, relaxed and at ease. The team that looked after Mum was first rate. Whether or not Mum was cared for was never in doubt and I know if she were capable, she would look back on her time at Nazareth House - Crosby

How likely would you be to recommend Nazareth House - Crosby? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

This is the first time that I have been in Heatherfield, and what a wonderful place it is, everybody is very nice and my aunt is very well looked after, it took her a wee while to get used to her new home, but she has settled in now, this was all brought about by the wonderful staff who work there.

How likely would you be to recommend Heatherfield? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 20 Jul 2017:

Dear Ian, Thank for your lovely words about Heatherfield.

From the moment my father arrived at this facility, I was impressed with the staff and the way they treated him and my family. They cared for him and always made us feel welcome. We were greeted warmly whenever we visited. They got to know my father very well and we were all sad when he had to leave the home. The staff there work extremely hard under sometimes difficult circumstances. They are a credit to your company.

How likely would you be to recommend Holmpark? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

My father was a resident at Heathercroft for the last few weeks of his life.
I chose this nursing home after being shown round and I am so glad I did.
The staff were so caring and thoughtful not only to my father but to all who visited and I cannot thank them enough and I hope the owners appreciate their staff as much as I did.
Nothing was too much trouble and the respect and dignity shown towards my father was second to none.
I visited almost every day and found it to be a big part of my life.
Whilst staying there my father celebrated his 90th birthday and a special thank you to the lady who helped organise a party for him.
I chose for my father to pass in Heathercroft rather than hospital as I knew how well cared for he would be in those last few days and I was right.
The lovely card, forget me not seeds and spray of flowers sent from Heathercroft after my fathers passing was such a lovely touch.
A big "Thank you" to all the staff from the bottom of my heart.

How likely would you be to recommend Heathercroft Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am writing because I would like you to pass onto the senior management at HC-One our grateful thanks for the loving care that you and your amazing team at Harley Grange gave mum over the last year or so.
We couldn't have asked for a better place for her to be as the Parkinsons and Dementia developed after her hospitalisation at the end of 2015. All your staff showed kindness not only to mum but to us as well and it was the attention to small details in the things you did that made such a big difference.
You have a wonderful team at Elms Road, all of whom definitely work to provide the best and kindest possible care always professional always friendly and always willing to listen and help we really are so grateful to you all.
Thanks again.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has been in the home for a year and in that year, the care and attention he has received is fantastic. Nothing is too much trouble. He has to be turned every 2 hours and when that is always done he can become agitated, however, they calm him down by talking and explaining what they are doing. Food is good also with a good variety and the entertainment has just started up again.

How likely would you be to recommend Cams Ridge? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mother has been in Nazareth House for just over a year. From day one of her being there, she has been happy and settled. The staff at the care home have always been attentive and supportive towards mum and have been helpful and informative towards me and the family. I would thoroughly recommend Nazareth House to anyone.

How likely would you be to recommend Nazareth House - Crosby? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I am writing on behalf of my husband who clearly has been well cared for.

How likely would you be to recommend The Corner House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care. Very thoughtful team and at long last my mother seems very settled.
This is the 3rd home we have tried and so far in terms of care, it is the best.

How likely would you be to recommend Catherine Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My mother had a stroke in January of this year and was also diagnosed with dementia, our world fell apart as your mother is the most precious person in your life.
We did not know where to turn for help.
We couldn't think straight we were told she needed 24-hour care- we live in London - all thoughts and solutions go on in your mind, no clear thinking.
The hospital suggested a nursing home, oh no we thought, they are the worst places, we want the best.

We visit mum every weekend from London. All our fears about what you hear on how people are treated in a nursing home have gone. Every patient is treated so lovely and as a human, by all your staff- you should be so proud of that. We always see your patients happy and staff welcome us.

Yesterday we met your manager. He helped us with an issue with the council assessment.

Thank you from our hearts to all your team in Boston, your company should be so proud.

How likely would you be to recommend Westfield Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Lewin House is a wonderful home. The care that my mother receives is excellent.
She has late stages Alzheimers and is very confused and not happy in herself. The care staff are all very caring and kind, even when she becomes aggressive and very rude. Since she became a resident at Lewin House in July 2016, she has been very well cared for.

How likely would you be to recommend Lewin House? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent