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Staff are informed, efficient and always welcoming. Mum has settled in well and is well cared for. Thank you.

How likely would you be to recommend Elmcroft? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Due to my friend's illness, there are good days and sometimes challenging moments, however, the staff have always been there to assist in a kind caring calm and understanding manner. The activities are well planned and we leave observed residents baking, coffee morning, easter bonnet making. All done with a sense of fun and involvement. The smaller sitting rooms give a cosy homely atmosphere. Choice of meals is good and snacks and drinks are always available.

How likely would you be to recommend Foxby Court? Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mum moved to Ashley Court just over two years ago. All the staff are friendly and welcoming.
Everyone knows Mum by name regardless of where they are based, be it in the kitchen, laundry, housekeeping or the carers/nursing staff on each floor.
It's good to see such a great team all pulling together.

How likely would you be to recommend Ashley Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

When we brought my aunt to Warren Court we have found the staff to be very helpful and she has settled remarkably well. She looks content and well looked after. We are very happy she is in a safe and nice environment.

How likely would you be to recommend Warren Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very impressed with the care home with all aspects of care and support. The staff I have encountered I've had nothing but help from them.

How likely would you be to recommend Barchester Wimborne Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My husband has received excellent care since he has been at Fairways for the last 17 months.
But the last six months his care has improved greatly.
The staff are happy as are the residents.
It's nice to see more activities, the whole place has a happy feel.

How likely would you be to recommend Fairways Residential Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Since becoming a resident I have found all staff to be helpful, kind and considerate. I am able to choose daily what I would like to eat. My room is light and bright and cleaned daily. Activities/entertainment is varied and enjoyable. Overall I am very happy.

How likely would you be to recommend Bluebell Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Most of the time I'm very happy here just sad at times as I can't do what I used to be able to. I find all the girls (staff) kind and helpful and caring! The food is very good and I enjoy my dinners although I don't want to eat much, my family and friends are always made welcome, and can eat with me whenever they like. I like to sit at the window and watch the birds and listen to my music. I know if I want anything I just have to call one of the staff.

How likely would you be to recommend Barchester Wimborne Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father was only in the home ten days as an emergency admission. Then he was not capable of signing anything as he was not aware of where he was.
At the time under morphine.
The staff did as much as they could to make him comfortable. They were very helpful and friendly to us - my sister and I and grandchildren (adult) that came to visit - nothing was too much trouble. The management was excellent.
We were offered tea or coffee, biscuits on visits.
The turn-over of sisters/nurses was a lot and we would have liked r=to have seen the same person on duty for more days.

How likely would you be to recommend Inglewood? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

The care home is excellent. The staff cannot be faulted. The room provided is excellent and the food is very tasty and the portions satisfactory.

How likely would you be to recommend Millbrook Lodge? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Pleased with the support my 107-year-old aunt has received. She is unable to participate in activities etc but the home is always very clean, warm and very welcoming.

How likely would you be to recommend Darwin House? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

My aunt has moved here from another care home where they couldn't cope with her dementia. The care here is fantastic and nothing is too much trouble whichever one of the staff you ask for help. In two weeks they have got her walking and she now manages to go to the toilet on her own. We are so delighted with this home and all the staff.

How likely would you be to recommend Withy Grove House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Every time I visit I am met with kindness and friendliness. The residents seem very happy where they are clearly treated with respect and kindness. The house is spotlessly clean and the rooms are bright and nicely furnished. There are plenty of daily activities for them if they wish to participate.

How likely would you be to recommend Oaklands Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Henna, Marketing Director at Oaklands Nursing Home responded to this review on 24 May 2017:

Thank you. I am glad you are so happy with the care at our home. The team believe that activities are a fundamental part of the care that we offer. We want the home to be an example that people of all ages can enjoy and benefit from each others company. It is always a pleasure welcoming you into our home!

I am very happy with my mother's care and impressed with the team's ability to cater for each individual resident's unique requirements, even though it is a small team. I always feel welcome and standards are kept high in terms of residents nutrition, hygiene, hydration and general wellbeing.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All the staff have been very supportive to us as a family and so kind and caring to my mother.
Lovely room with a view of the garden. Extremely pleased with West Abbey.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very friendly, clean and homely activities for residents, families welcome. Garden kept up together, flowers, plants, nice to relax with a nice outlook.

How likely would you be to recommend Millbrook Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Staff excellent, very good service. Husband well looked after and kept very clean.

How likely would you be to recommend Withy Grove House? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

As parents, we are simply delighted with having found this home for our son. He could not be more happy. It has been life changing for him, both physically and mentally. Our son is a sociable person and this feels just like a family home which is exactly what we wanted for him. He is enjoying life to the full within the limits of his syndrome. We could not have wished for a better place for him.

How likely would you be to recommend Heatherington House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

So impressed with all needs cared for. Has a lovely, happy vibe and management and staff are great. From the initial visit, they were so welcoming and informative. All staff are so pleasant and nothing is too much bother for them. Have seen so much improvement in my brother since his arrival, he is well cared for and likes the staff and his very pleasant room and food. He gets involved with all activities and outings and enjoys them very much, he says they are so good to him. Couldn't be in a better place.

How likely would you be to recommend Barchester Springvale Court Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would like to say a big thank you to all the staff at Stowlangtoft Hall for your personal and caring approach to my uncle's care. Although he was only with you for a short time I felt secure in the knowledge that he was being looked after very well. There were many reasons for choosing Stowlangtoft but the most important was the personal attention I received which is lacking in the big corporate organisations that run many care homes.
Well done and thank you all.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have always found the care home staff to be friendly and welcoming. The home itself is very very clean and the furnishings etc are modern and well maintained. My sister is content not withstanding her condition she is always well presented. There is always a relaxed atmosphere here and the residents are comfortable.

How likely would you be to recommend Wisden Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very pleased with Foxeath. Just sometimes when it's not English speaking staff it's a bit difficult.

How likely would you be to recommend Foxearth Lodge Nursing Home? Extremely Likely

Care / Support: Good

Staff: Satisfactory

Management: Good

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

All carers are friendly. They ensure they get to know the residents and do extra little things such as bring them up a favourite cup of soup outside of mealtimes. They will take the time to stop and chat about residents' interests. Everything is extremely clean - no smells here! The staff are approachable and will do their best to resolve any issues. Being a small home it suits my stepfather well as he doesn't want to be overwhelmed by lots of people. There is a visiting hairdresser and chiropodist which he loves. He enjoys the food and on the odd occasion he doesn't like something they will offer him another meal. Teas and drinks are given regularly but are on demand. Security is good. The front door has a code and an alarm. There are buzzers in the room to call staff. The manager is approachable and will let you know of any problems so that we can get together to resolve them. My stepfather has settled well here and I would recommend the home to anyone who prefers a quieter smaller setting.

How likely would you be to recommend Aspen Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

After a year-long illness involving a stroke which left my son with Aphasia (unable to speak), I was not very happy with the idea of him going into a care home at the age of 37, but how wrong was I? The manager and the team at HHH excelled at taking care of him to the point of spoiling him rotten! They went above and beyond in all aspects of his care. I am certain that their encouragement helped him improve especially his speech. As his mum, a great weight was lifted from my shoulders when I saw the care he was getting. I cannot thank you enough!

How likely would you be to recommend Cornelius House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Visited my godfather at Woodside Grange and WOW was I impressed. This is a lovely home and there is a lovely warm feeling around the home. The staff work so hard yet they are friendly and so caring to the residents. The lunch looked really nice too. My godfather looks really happy and said how all the girls are really good to him. I have heard some bad things about this care home but will never listen to the gossipers again. I would certainly either use or recommend this home to anyone.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent