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This is a small, friendly and caring home. The residents are treated with dignity, in a happy environment and encouraged to take part in daily activities. The staff take the time to speak and listen to residents and try hard to respect their wishes - no mean feat when dealing with those suffering from dementia whose wishes may change from one minute to the next!

Residents are offered a good choice of meals at lunchtime and the home has recently introduced more variety at tea time. Residents and relatives are given the opportunity to voice opinions and preferences with regard to meals, activities etc.

We moved my Mother-in-law to Merry Hall from a larger nursing home (boasting an outstanding award from the CQC) as we felt the care aspect there was failing which is of the utmost importance.

We are pleased to have found Merry Hall - and can be confident that our Mum is well cared for.

How likely would you be to recommend Merry Hall Nursing & Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

My experience of this place is exactly the same as my previous time here. The food delicious, the staff incredibly caring and supportive, the bedroom great with its large en suite. Every aspect of Ty Llandaff is caring and comfortable and delivered in a high class environment.

How likely would you be to recommend Ty Llandaff Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I visit my friend once a week and feel very happy with the care she receives. The staff are always polite and ready to answer any questions I might have. They show great kindness to my friend. My friend has been there for 2 years and said she likes living at Otterburn. I like to keep my eye on things and will voice my concerns if necessary.

How likely would you be to recommend Otterburn Health Care Ltd? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I phone the home every week to speak to Mum. The staff are extremely warm and welcoming and always try to persuade Mum to talk if they can, with sincerity and understanding.
Ever since Mum was moved there, I have always felt that she was in the safest place possible in her declining years, for her condition to be monitored and care tailored to her needs.
When my wife and I visit, we do not have to give prior notice, we can also have lunch with Mum there, with a days notice - and the food is excellent!
I am always impressed that despite my Mum's quite advanced dementia, meaning any articulate conversation with her is now virtually impossible, the staff are always very sensitively aware of her mood and her physical and mental condition at any given time. They clearly see the residents under their care as unique human beings and treat them as such with kindness.
Mum could not be in a better place and I know that, if she was able to assess things herself, she would agree.

How likely would you be to recommend Mount Hermon Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

We needed urgent respite care for Dad after a medical condition worsened. Claydon was recommended by a friend and I can see why.
A really friendly and responsive home - they have made lots of effort to familiarise Dad and respond to his needs.
He is hoping to stay here permanently now.

How likely would you be to recommend Claydon House Care with Nursing? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Aunt has been resident at Tewkesbury Fields for 3 years. In those three years, her care has been outstanding and is improving all the time. The care/nursing care, activity, housekeeping, maintenance and management team has given 100+% care, kindness, respectfulness, empathy and amazing patience to all residents. The atmosphere is relaxed, welcoming and homely. The changes made since the new manager has been in post, is very positive. A big thank you to Brighterkind staff for their dedication, kindness and support.

How likely would you be to recommend Tewkesbury Fields Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Really pleased with the care my grandmother has received here. She is happier and healthier since she has been at the home and has made new friends and experienced new things.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Little Oaks stood out from all the other care homes we viewed because it had such a warm, friendly atmosphere and because it was clear that residents were treated with the utmost respect.

We were really pleased with our choice. My mother, reluctant to leave her own home, was soon won over. She had her own pictures and furniture in her room - it was like home from home.

The staff were always attentive and considerate, even to visitors. We were always welcomed with a cup of tea and an update on the day's events.

The staff were also observant and understanding. As my mother grew less able, Little Oaks responded brilliantly, providing all the equipment and additional assistance which she needed.

We knew that she was safe and secure - expert care, 24 hours a day, with specialist services a phone call away.

It is difficult to praise the Home highly enough. They managed to make the final months of my mother's life not just comfortable but actually positively enjoyable and memorable.

How likely would you be to recommend Little Oaks Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

It's very nice here and I am well looked after.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mother-in-law has been a resident at Broadmeadow Court for 18 months. She has dual dementia, Alzheimer and Vascular. She is always treated with the utmost individuality and the quality of care is second to none. All the Staff treat her and all the other residents with love and patience, taking into account each and everyone's individual needs. It is a very bright, friendly environment with daily activities with fun and enjoyment. There is a daily menu with lovely homemade food and a choice. All dietary requirements are met.
The rooms are bright, clean and family focussed. We enjoy our visits to Broadmeadow Court and are always made welcome. We feel very lucky to have found such a lovely place for our mum and praise all staff for their constant efforts in making visits enjoyable. In relation to cleanliness, I have never seen my Mother-in-law in an unclean state and attention to her personal care is paramount. So I highly recommend Broadmeadow Court.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Always a warm and friendly welcome upon arrival from all staff and always informed of any changes in my partner. Very impressive range of activities to stimulate residents. My only area of concern is why a resident is woken up at 5.45 am - far too early.

How likely would you be to recommend Prince Michael of Kent Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Satisfactory

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

The staff at the care home are all lovely and have slot of time for the residents. They are always doing fun things and days out with them and my old neighbour is happy there.
When I've been to visit, it's always been lovely and clean and her room is always clean and tidy too.

How likely would you be to recommend Lyncroft Care Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

Wonderful, friendly staff and care - couldn't ask for more.
Thanks

How likely would you be to recommend Mount Olivet Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Karen Dykes, Registered Manager at Mount Olivet Nursing Home responded to this review on 27 Apr 2017:

Thank you Tina. Grateful for all your thoughts and feedback. Kind regards.

Carers so thoughtful and kind.
Good organised activities.
Nice communal room and conservatory.
Pretty gardens.
My aunt is very happy here.

How likely would you be to recommend Hope House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was a resident on the Chatterley Unit of Bradwell Hall Nursing Home for just over two years. During that time, she received excellent care from the manager and staff on that unit. My mother died on the 29th June 2016 and during the last week of her life, she received the utmost care and attention anyone could expect. Indeed I stayed consistently with my mother for that week and I would not have got through a very sad time had it not been for the kindness and understanding shown by everyone in the unit.

How likely would you be to recommend Bradwell Hall Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

James Twigge, Director at Bradwell Hall Nursing Home responded to this review on 27 Apr 2017:

Thank you, Cynthia, for your lovely comments. Kind Regards.

Mum has been in Russell Churcher Court Residential Home for almost eight years. After Mum suffered a breakdown, we realised that she was unsafe to go back to her home and asked social workers to recommend a home. Russell Churcher was the obvious choice. Mum has been so happy. The staff are marvellous. They are always smiling and welcoming.

How likely would you be to recommend Russell Churcher Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Stisted Hall has become a home from home for my Mum. All the worries of her having to go in a home have gone.
All staff and management work as a team and take great care of all residents.
The cleanliness is exceptional. All activities provided are excellent.
I could not have wished for such a good place for my Mum to reside.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff at Mountford are exceptional. Caring, helpful and they deal with everything that confronts them in a compassionate and comforting manner. My husband who has resided there since May 2015 enjoys their company and appreciates their attention. I do not think he would be happier or more comfortable anywhere else at this time in his life. A sincere thank you to everyone who helps the people residing at Mountford.

How likely would you be to recommend Mountford? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

I spend many hours in the above care home and I cannot praise the management and staff highly enough. They are so kind to the residents and so full of patience. I was very impressed, the food is good and so is the care. No complaints at all.

How likely would you be to recommend Russell Churcher Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been well looked after during her time here for 14 months so far. The care staff and other staff are friendly and make a real effort to give the residents as good a quality of life as possible. I feel I can trust them which helps a lot. For most visits, I come away feeling positive.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Dad moved to Folkestone from Wales in September 2016. The staff at St Heliers were very welcoming and he settled in very quickly.

Dad is very happy at St Heliers, all the staff are excellent and accommodating. I would definitely recommend it.

How likely would you be to recommend St Helier's Residential Hotel? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I consider Parklands a well-run home. The home is always clean. All staff seem well capable of doing their job, from cleaning staff to management.
I am kept well informed of any decisions made about Dad's care.
All staff seem to do their best to make a well-run home.

How likely would you be to recommend Parklands Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Met the Manager and Staff in February 2017 when my mum was first transferred to the home. Visiting from the USA, I was back home to make sure my mum was placed comfortably in a new care home. I cannot begin to speak more highly of the management and staff at this home. They have gone the extra mile to make sure my mum is cared for. Relatives and friends visit weekly and send me news on her care and it is the best I could hope for - being so far away I do rely on their reports, but to add to this I can contact my mum via Face time and I am so pleased that the manager has arranged this. This place is the best and everyone who works there should be proud!

How likely would you be to recommend Barchester Hundens Park Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

From the moment Mum went into Esk Hall there was an immediate feeling of care and concern. Everything was done to make Mum feel at home, which included using her quilt covers and allowing us to put up family photos and adding ornaments and personal belongings.
Mum really enjoys her food and there is plenty of it.
There is entertainment on weekday afternoons and include having nails done and hair done. I try to take Mum out each week and the carers always ask if Mum has enjoyed her time and what she said and where she went.
All in all a 'home from home'.

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The thought of putting my Dad in a care home was extremely distressing even though he could no longer live at home. I found all the staff friendly, kind and understanding. The home is bright, colourful and cheerful and we always have a lovely welcome tea, coffee and cake in one of the many lounges.
There are always activities for the residents to do to keep them stimulated and busy.
Artwork with the local school is beautiful, lots of musical activities, may go to the carvery into Epsom, or just to local tourist attractions in their own transport.
Dad's room is always clean and fresh-smelling.

How likely would you be to recommend Appleby House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent