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My wife has Alzheimer's, Fair Haven provides a safe, comfortable and friendly environment for her to live in. The management and staff are professionally caring and ensure that her physical and emotional needs are attended to in an efficient and timely manner. The food is excellent and drinks are provided constantly throughout the day. Their activities officer ensures that they have plenty to do and provides stimulating activities throughout the week.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Feedback from my father and my own experience of dealing with and visiting the home was the warm and friendly atmosphere and professionalism of the staff and management. I was reassured my father was being cared for when I could no longer support him at home.

How likely would you be to recommend Mount Olivet Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Karen Dykes, Registered Manager at Mount Olivet Nursing Home responded to this review on 25 Sep 2017:

Thank you for the great feedback for us all at Mount Olivet.

The staff are always friendly and welcoming. My husband is very well cared for and nothing is too much trouble for the staff. The gardens are lovely and the food always looks delicious. I'm truly thankful to the amazing staff. Thank you all.

How likely would you be to recommend Wolston Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

My 85-year-old mother entered this care home after being discharged from hospital on 6th September. She had lung cancer and was in the last stages of life. I was so impressed at this care home.
The building was beautifully appointed and scrupulously clean throughout.
The staff were superb at all levels and were very kind and supportive to both my mother and the friends and relatives that came to visit her.
The hospitality provided to visitors is quite amazing. Visitors can have meals in the dining room with residents or have a drink at the bar (coffee tea, wine, beer etc.) and this is all included in the fee paid by the resident.
When my mother became very ill on Sunday, 17th I was provided with a separate room to sleep in so that I could be close to her 24 hours a day. The staff offered me meals and drinks and brought them to me whenever I wanted. Even a full English breakfast was provided. I stayed there for three days until my mother died and almost felt like a resident.

How likely would you be to recommend Leycester House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Don't Know

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My father spent a week's respite at this care home. The staff were friendly and professional. My father has stayed at various care homes however this is the first care home that I can honestly say that he was 'at ease' in. He suffers from Lewy body dementia and all the staff were knowledgeable in this condition. I know they have just expanded and opened a specialist dementia area and although not all of the facilities were up and running I do believe that when this happens it will be fantastic. I felt happy leaving him there.

How likely would you be to recommend Broadoaks Residential Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother had been residing at Westholme for the past 7 years. During that time she had wonderful care from all the staff. They could not do enough for her, always treating her with kindness and dignity.

My mother had a bad infection about 18 months ago. Everyone thought she wouldn't get better, including the GP. However, the staff nursed her back to health with constant care and attention.

How likely would you be to recommend Westholme? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I have been working with residents and staff at Oaklands for a number of months and find the home provides a safe, caring environment with outstanding activities and wonderful meals.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care and kindness the staff gave my father was excellent, he seemed part of a family here. Nothing was too much trouble for the staff they are all a credit to my father's care.

How likely would you be to recommend Priestley Rose? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am very happy with the care and service my mum gets at Lyle House. All staff and management are friendly and welcoming.

How likely would you be to recommend Lyle House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My experience was very good. The staff are very friendly and welcoming when we come to visit. The care home itself is very nice and caters to all the residents' needs.

How likely would you be to recommend Orchard Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Hazeldell is very welcoming and has a very homely atmosphere. The staff treat the residents as if they were their own family/close friends. Their 'sparkle' initiative is a brilliant idea. I love going to see my mum and the staff are always lovely and accommodating to me. A very lovely care home!!

How likely would you be to recommend Hazeldell? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I enjoy going to see my brother in the home and also enjoy talking to the staff. They are helpful, most of the staff ask if you would like tea, I think that is very kind of them.

How likely would you be to recommend Golfhill Care Home? Likely

Staff: Good

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Jayne Duck, Customer Services Administrator at Golfhill Care Home responded to this review on 25 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My dearest mum was a resident for four years until her passing. She was well looked after by all the staff, they were fantastic. She loved them all dearly. My sisters, brother and I were so grateful that she was so contented in her final years.

How likely would you be to recommend Chilton Meadows Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home responded to this review on 25 Sep 2017:

So sorry to hear of your loss, please accept our condolences. It is so nice to hear that your mum was well cared for and that she loved all the staff dearly. I hope that this will give you comfort in the future.

My wife was in The Grange for 1 1/2 years. I found the staff and management were extremely patient and treated everyone well. The rooms were very clean and all their clothes were washed and ironed. There is plenty of entertainment most days and all the staff participate. It is a good place to come in if you are incapacitated.

How likely would you be to recommend The Grange Nursing and Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Vishal Pancholi, Director at The Grange Nursing and Residential Home responded to this review on 25 Sep 2017:

Dear Malcolm,

Thank you for your review and kind words about The Grange Nursing and Residential Home. It's great to hear you are happy with the level of care your wife received while she was at the home. I know the staff and manager still talk about her and have many fond memories of when she was at the home. She is dearly missed.

Staff have taken time to get to know my mother extremely well, although she cannot verbally communicate anymore they always take time to have conversations with her and bring out her sense of humour, they are able to encourage her to smile and laugh, even on her darkest days, and that is not an easy thing to do. Sometimes I have difficulty in communicating with her myself as she is no longer the mum I once knew, but they always support me as well.

Staff have taken time to find out my mum's likes and dislikes, and these are forever changing as her dementia increases, they always endeavour to accommodate these, whether it be favourite puddings, to going out for lunch at the pub or enjoying a Baileys, her favourite tipple!

There are always events, special days, entertainment, staff dressing up, lots of things to join in or watch, from what I have seen the staff all work extremely hard and speaking on behalf of my mum I would like to say thank you! You are all amazing!

How likely would you be to recommend Sedlescombe Park? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Virginia Bowen, Managing Director at Sedlescombe Park responded to this review on 25 Sep 2017:

Thank you so much for taking the time to review our home. We are extremely proud of our staff for the work they do and we will make sure to pass on your lovely comments!

Orchard Court is airy, spacious and clean with pleasant grounds. The staff are all friendly, welcoming and professional, I have not experienced the catering myself but my mother is eating much better than she had been before living at Orchard Court and the food I have seen looks very good. There is a varied activities programme. The care she has received has been excellent.

How likely would you be to recommend Orchard Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Satisfactory

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mum was in Rose Lawn for 2 years.
The care they gave her was exceptional.
In my mum's last days the care staff were so caring towards her.
Sadly my mum passed away at Rose Lawn but I know mum was looked after and cared for in a wonderful way thank you Rose Lawn staff.

How likely would you be to recommend Rose Lawn? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care. Family like atmosphere. Excellent food. Residents are treated with great respect but included is a great sense of humour which invigorated them.

How likely would you be to recommend Red House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Virginia Bowen, Managing Director at Red House responded to this review on 25 Sep 2017:

Thank you for your kind words. It's great to hear that we're getting things right and we'll make sure to pass on your lovely comments to all the staff!

Since arriving in June, my father has settled in so well at St Joseph's.
The staff are fantastic, caring, respectful and very supportive both to residents, family and friends.
The home is impeccably clean, well organised and the residents' happiness and well-being a top priority.
Could not wish for more.
I feel confident that my father is receiving the best possible care, and is very happy here.

How likely would you be to recommend St Josephs? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My Mother was a resident at this lovely care home for five and a half years where during that time she was cared for with outstandingly professional care, love and dignity.
I have only praise and thanks to all the very kind staff and owners where nothing was ever too much trouble.
They, who attended to my Mother 24/7 and made her time there so comfortable. Thanks to you all.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum was transferred to Barchester Bryn Ivor Lodge Care Home after several months in the hospital following another fall.

Everyone was very welcoming and keen to get Mum to settle. Mum's room was clean and airy and the staff try hard to engage everyone with daily activities.

The food is very varied and there should be something to please everybody. Mum was also pleased that there is a hairdresser available twice a week.

How likely would you be to recommend Barchester Bryn Ivor Lodge Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

The staff are all very friendly and helpful and caring, mum has never complained about the food she is always clean and tidy.

How likely would you be to recommend Ashwood Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

A lovely place to visit. Any queries/concerns are dealt with quickly and efficiently. Supportive and friendly. Management always eager to help and achieve/organise any additional requests.

How likely would you be to recommend Wyndham Hall Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Good

I cannot speak too highly of this care home. They are very professional in every way. The staff are committed to their roles and I am only too pleased my wife is living there.

How likely would you be to recommend Thornfield Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My father, who is now 101, has been a resident for four years.
My family and I, are thrilled that Dad is there.
They have taken extremely good care of him, looked after him with enormous sensitivity and loving care.
My father now has dementia but every time we visit he tells us how happy he is to be there and how lucky he is.
The staff are brilliant and so caring.
I recommend this home to anyone.
Your loved ones will be safe and cared for here. Well fed, warm and extremely well looked after.

How likely would you be to recommend Clarendon Manor? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Heath Tredell, Director at Clarendon Manor responded to this review on 25 Sep 2017:

Thank you very much for your kind comments. We always pride ourselves on providing the best care we can in a homely atmosphere and I can tell you that the staff will be thrilled you've taken the time and trouble to praise them for their good work.