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Final months of my mother's care at Shipdham Manor. Though ailing fast since Christmas she was afforded the same level of care and kindness that I have come to expect from this establishment. In her last few day's I was kept fully informed of all that was being done to keep her comfortable and I believe her dignity was respected right to the end. After her passing the home's staff continued to keep me fully informed of events and this made the whole process that little bit easier to bear.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Aged 91 aunty was finding it difficult to cope and left the house she had been living in since 1950 and moved to sheltered housing, this lasted 6 months with different illnesses, complete deafness, lack of movement, was very reluctantly encouraged to move to a care home. We had no knowledge of Birkin Lodge apart from the fact that it had single rooms. At first, she was terribly nervous but she met staff who were very helpful. As well as settling her in they were brilliant at answering phone calls to set family members minds at rest. She enjoyed her single room with all necessities and gradually started to join in with activities, painting etc and joined in communal meals. Her general health improved due to the attention of competent nursing staff. Last year with encouragement she wrote a few Christmas cards this year but this year with help from care attendant we were all included. I truly believe this is due to the great care and support she is receiving at Birkin Lodge I cannot thank them enough.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Treated with Dignity: Excellent

Since our mum has been a resident we have been very impressed with the meals. Care is taken to provide a variety and encourage residents to eat by giving other options if the menu does not appeal.
We ourselves have had meals with our mum and the care shown to her has equally been shown to us as a family.
We think more handrails and emergency buzzers should as required staff are fantastic, cheerful and show total care.

How likely would you be to recommend Begbrook House Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

It is a lovely, caring home, friendly and homely. The staff make it so it's clean and has no smell like some homes.

How likely would you be to recommend Temple Manor Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We visited St Margaret's Nursing Home because it was recommended to us. Our first impressions were very favourable and we did not bother looking elsewhere. The manager visited mum for the assessment and we were very impressed with her. The care mum received was very good. Lots of interaction with activities, also activities lady regularly took her out in a wheelchair which mum loved. In mum's last couple of weeks when she was very poorly, she received excellent one to one care from all the staff and was made very comfortable despite their pain and as a family, we were all supported by the manager and her staff.

How likely would you be to recommend St Margaret's Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

A truly wonderful home! The care team do everything to make me comfortable. They are worth their weight in gold.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The cooks work extremely hard to meet every resident's need, the variety of food is excellent, the quality of food is excellent, and both of them are so very friendly. They go above what is expected of them.

How likely would you be to recommend Chapel View Care Home? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Mother has been at the Laurels for nine months and has been happy. Her health is not so good now, but all the staff have risen to the challenge of providing the right care for mother's extra needs. Mother has put weight on, which must speak well of the catering. All the staff and I do mean all the staff, are genuinely friendly and helpful. The interaction is natural, jovial and genuine, while always respecting the needs and wants of their residents. They have good activities, with quizzes, games, craft, trips out and entertainers that come into the home. The Laurels has had a makeover that has been carried out sympathetically, making it look modern, while not losing that homely feel. That point is important, Homely! Any concerns that you always have when deciding on when and where your relative will be looked after, has been totally dispelled. We are kept well informed and can now relax knowing that mother is being well looked after in a friendly and homely environment.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been visiting an elderly lady who is the mother of a friend for the past year and have found the care home to be providing a very good level of all round care. The staff are always friendly and ready to engage with the visitors. They have also been responsive to discussing any issues mentioned about the resident and have been prompt at following these up.
The facilities appear very good and interaction between staff and residents is a happy one. The home and rooms always appear clean and well decorated.
Over winter the lady in question was poorly but the staff were very attentive and she has recovered well with their nursing.

How likely would you be to recommend Burnside Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

It feels like home because of the way I'm looked after.

How likely would you be to recommend Brentwood Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My initial impressions of Sunnybank House on an unannounced inspection were very positive. It looked attractive, welcoming, spotlessly clean and extremely friendly. The rooms were a good size, well appointed with good furnishings. The general rooms were bright and cheerful with no hint of an institution. A greeting card from the staff welcomed my husband and he was quickly allowed into the family. All carers were kind and supportive. All residents were treated with dignity and as individuals. Everyone you encountered was similarly helpful and smiling. There were outside entertainers, parties and alfresco lunches when the summer weather was suitable when my husband's condition deteriorated he spent a brief period in hospital and his relief on returning to the nursing home at Sunnybank House was palpable. He received such loving care in the last week of his life, he could not have had a more peaceful end. I would have no hesitation in recommending Sunnybank House to anyone.

How likely would you be to recommend Sunnybank House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very approachable staff and management, any problems get sorted.
Staff are very caring. They made Christmas very festive and cheerful.
The dining room and living room is very updated.

How likely would you be to recommend The Sycamore and Poplars Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum, who was a dementia patient, was really "cared" for by the owner and her wonderful team at Normanhurst for some 9 years. We were able to visit her at any reasonable time, without notice, and have no hesitation in offering our fullest recommendation. I will always be immensely grateful.

How likely would you be to recommend Normanhurst Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been at the home since 2010. She has been looked after very well and staff have kept me informed of any problems promptly. The staff are very friendly and caring.

How likely would you be to recommend Longcliffe Nursing Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

It was a really good visit today, mum was in high spirits and the atmosphere was calm and relaxed. I had dinner with mum today and the was up to the usual high standards and cooked from scratch and was absolutely delicious, as was tea later in the afternoon.

How likely would you be to recommend The Sycamore and Poplars Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Whilst my father's stay at Mockley Manor was sadly brief, I cannot praise highly enough the standard of care and kindness shown to my father, my mother and the rest of my family.
The staff - from the Manager, her assistant, right the way through to the kitchen were excellent - so friendly and compassionate to the end, and I will never be able to thank them enough for letting Dad see out his last few days in such a caring atmosphere.

How likely would you be to recommend Mockley Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Clean, friendly and good staff.

How likely would you be to recommend The Sycamore and Poplars Care Home? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Good

My Mother has been at Cliveden Manor for over a year. The staff have done all they can for her, she can be difficult and not very sociable but they persevered. Sadly, she became very poorly before Christmas and it was a case of getting her back to Cliveden Manor for palliative care.
They have undertaken this care wonderfully, the Hospice team and the Doctor are very impressed with all aspects of care and procedures. They have given me and my family a lot of support at this difficult time and we, as a family, could not ask for anything more.
Thank you, Cliveden Manor staff.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been looked after whilst she's been at Arden Manor. I cannot fault the care and the staff are kind and caring.

How likely would you be to recommend Arden Manor Care Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

On all visits, we find all the staff kind, friendly and very helpful. My mother is well cared for by all the staff and we are very happy with care and kindness my mother receives.

How likely would you be to recommend Wantage Nursing Home? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Overall Karuna Manor is a very good home.
The temple is excellent.

How likely would you be to recommend Karuna Manor? Likely

Care / Support: Good

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I am very contented here.

How likely would you be to recommend The Denby at Denby Dale? Likely

Care / Support: Good

Staff: Satisfactory

Management: Satisfactory

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Good

Treated with Dignity: Good

Priestley Rose is a clean, tidy establishment. Staff are friendly and helpful.

How likely would you be to recommend Priestley Rose? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I was unsure if my father would settle in a nursing home but the welcome and facilities have encouraged his settlement. We have enjoyed total support from staff and management which has ensured his resettlement. I have nothing but praise for this residential home. I have no hesitation in recommending to anyone else who needs a top quality placement for a loved one.

How likely would you be to recommend The Belvedere Residential Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother-in-law was a resident here previously and I have always found the staff to be patient, helpful and caring.

How likely would you be to recommend West View Residential Care Home? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent