Greensleeves Care in Berkshire | 3 Care Homes

Review of
Bucklers Lodge
from Julie P (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Mum was in Bucklers Lodge for just under a year, initially she was on the second floor which was more residential (mum has dementia) but it was felt it would be more detrimental for her to be on the first floor ( Dementia floor). On the Greensleeves website it states they take mild to moderate dementia

residents but dementia does not stop at moderate it progresses, mums dementia did progress so she was moved to the first floor and this is where her care deteriorated. I would really like to put everything down about the care or lack of it but it probably wouldn't be printed on this website but the Care Quality Commission and Social Services have all the details. Bucklers Lodge evicted mum without any notice because her of Dementia, they said they couldn't meet her needs so sent her to hospital where she spent nearly three weeks and it's not the first time they have done this to a resident as we have found out. Mum is now safe and in a care home that understands dementia.

Reply from Clint Farmer, Home Support Manager at Bucklers Lodge

Dear Julie,
Thank you for taking the time to share feedback. We are very sorry that you remain unhappy following our previous discussions. We understand how difficult this has been for you and your family. Your mum's needs were carefully reviewed, and as her dementia progressed, her care requirements increased beyond what could safely be met in our home. The decision not to readmit her after hospital discharge was made with her wellbeing and safety at heart, and in consultation with relevant professionals. We did communicate this decision and the reasons with you at the time, and we are sorry if this did not feel adequately explained. While we are saddened that you feel disappointed, please be assured that every step was taken in her best interests. We would be happy to meet again if you wish to talk further, and are truly very pleased that Mum is settling well in her new home.

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Review of
The Manor
from Pam K (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

We've had a worrying time after my Mother having a fall & breaking her hip. She was discharged from hospital only 48hrs after the operation.
The nurses & carers have been absolutely fabulous in taking care of her. They have also been very assuring to me.
I couldn't ask for a better home for my Mum.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely words. I am so pleased that we have been able to give you reassurance and peace of mind, wile mum recovers.

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Review of
Bucklers Lodge
from Andrew B (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

The home, the staff are all excellent and know and understand the requirements for my dad. He is well fed, the food is excellent. Dad has gained good weight and is very happy. Fantastic home, well designed a wonderful place for residents and staff alike.

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Thank you so much for your review, we will be sure to pass this on to the team who will be very proud. Kind regards, Bucklers Team

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Review of
Glebelands
from Linda F (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

I can not commend enough the quality of care and dedication of the nurses and staff at this beautiful care home. My mother was only there for 6 weeks but they did everything possible to make her life comfortable. She was kept immaculately clean and all her clothes and bedding. She was professionally

cared for. We were so happy that she was transferred there. Thank you.

Reply from Doina Hirta, Home Manager at Glebelands

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care your mum received at Glebelands . The care we deliver to our residents is extremely important to us and your feedback means a great deal to all our staff .

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Review of
The Manor
from D K (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

The Manor is so friendly and welcoming the activities team are brilliant in arranging activities for all.
This month there has been singers, a farm visited with a pony lambs guinea pigs rabbits and more, they have also arranged a trip out to the local garden centre which mum really enjoyed.
The

Easter celebrations were amazing, eggs and chocolate treats they even sourced something special for Mum as a diabetic. Fun and laughter was had by all.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your kind words. I am so glad you and your mum enjoyed our Easter celebrations, its so lovely to hear. Thank you

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Review of
Bucklers Lodge
from Peter A (Husband of Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

My wife became a resident at Bucklers Lodge in February. For me to loose the love of my life to the care of professionals was a huge decision. I had been her carer for 3 years and it was beginning to take its toll on my own well being.
From the moment of her taking up residence
the relief at knowing

she was in such better hands than mine in her care and stability.
I have nothing but praise for all the staff for their understanding and patience with all the residents.
Above all my life has begun to return to a level of normality, mainly because of the knowledge that I have been usurped as main carer. Safe in the knowledge that my sweetheart is in the best of hands.
Thank you all the carers at BL.

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Peter, Thank you for such a beautiful review. We are so pleased to read it, and are so glad that you are as happy as you are. Kind regards, Bucklers team

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Review of
Bucklers Lodge
from R W (Husband of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

My wife has been a resident at Bucklers Lodge for just over a year, it wasn't an easy decision for me to place her in care, but after caring for her for 6 years at home I realised I wasn't best person to provide all her needs, my wife is on the second floor, she has a lovely room with a pleasant outlook,

she is safe, warm and well cared for, she always looks well groomed and happy, everyone knows her and she is well looked after by all the staff, they all know her name and escort her to the various activities she takes part in, when I visit her she is very cheerful, one of the things she always says is "I like coming here, because everyone is so friendly, or it is very peaceful"
All in all it is probably the best decision I have ever made and I would like to thank all the staff at Bucklers Lodge for making my wife's life a little happier

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Thank you very much for such a wonderful review. As always, it is our pleasure. We are thrilled to be making such a difference, and will continue to do so. Kind regards, Bucklers Team

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Review of
Glebelands
from D B (Son-in-law of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident at Glebelands for the last three years. Throughout this period the level of care she has received has been outstanding. It was her decision to enter residential care, stating that she just wanted any time left to be comfortable and be well looked after. The management,

nursing staff, carers and all other areas of the home provided all of this and more.

Reply from Doina Hirta, Home Manager at Glebelands

Thank you for taking the time to leave us a review and we are so grateful for your kind words .Your positive feedback is a great encouragement to all of us at the home and motivates us to continue striving to do better .

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Review of
The Manor
from D H (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report

Overall Experience

Our father was resident at The Manor Care Home until he recently passed away. For those 3 years he has always been treated with kindness, care and dignity. Thank you to all the lovely staff for looking after him.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your review, I am pleased you are happy with the care your father recieved.

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Review of
The Manor
from P S (Son of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

I visit Mum roughly monthly and it is apparent that all of the staff, regardless of role, treat the residents with kindness, friendship and dignity but also recognise me on every visit and this all helps build up that sense of community in the home. Recently, we were able to use a reserved room for

a special family event with Mum and organise some lovely food provided from the kitchen and which contributed to a lovely afternoon which Mum really enjoyed. The ambience of The Manor has always been very high and with their lovely grounds there is much to enjoy outside with Mum when I visit with the warmer months approaching. Mum has recently referred to The Manor as 'home' and that says a lot about the standards and quality of care provided.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely review. We are all pleased that your mum is very happy here.

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Review of
The Manor
from Michael A (Son of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been resident in The Manor for four years and has advanced dementia. She can be quite challenging but is looked after with care, compassion and in a dignified fashion. The Manor was recommended by a healthcare professional and I am satisfied that the advice about the home was correct.

I am happy to recommend the Manor to others.

Reply from Tracey Davies, Home Manager at The Manor

Thank you for your review and I am pleased that you are happy with the care your mother is receiving. Your recommendation is greatly appreciated.

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Review of
Bucklers Lodge
from Sam D (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

The most caring , clean environment for my mum who has Dementia. The ladies on reception are so welcoming which makes it easier for us on tough days .
My mum loves every single carer , as she has been there a while now they know how to manage her and keep her as stress free and happy as possible .

She genuinely is happy and the hallucinations that she was having at her own home stopped the day she moved into Buckler's .
I can ask all sorts of questions and nobody ever minds .
Everyone has made a really tough time a lot easier and I never have to worry about mum .
We cannot recommend Bucklers lodge enough . Genuinely kind people who look after their residents and families . Which makes it easier to chat to other families who are going through the same thing . What could've been a very lonely and frightening time has been made easier by these professionals who care and we will always been very grateful for so many happy memories at a very sad time .

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Dear Sam, Thank you so much for this feedback, we are very proud to see it, and grateful for your time in doing so.

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Review of
Bucklers Lodge
from Jon W (Husband of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

The staff are always very helpful and happy to stop what they are doing and answer any questions. The rooms are clean and well appointed. The whole building is quite new so everything looks smart. The manager is very engaged and knowledgeable about all the residents.

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Thank you very much for this review. We are so pleased to read this, and we thank you for your time taken to write it.

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Review of
Glebelands
from Hugh P (Son of Resident) published on 28 March 2025 Submitted via Postal Card • Report

Overall Experience

Care seemed adequate but nothing more.
Management were invisible.
The food looked pretty dreadful.
Value for money was poor/very poor.
I can't recommend Glebelands.

Reply from Doina Hirta, Home Manager at Glebelands

Thank you for taking the time to share your feedback. We are truly sorry to hear that you were not fully satisfied with your experience of Glebelands. Our team is committed to providing the best possible care, and we always welcome the opportunity to address any concerns directly.We do not appear have any record of concerns being raised during your relative's time with us, and we would have greatly appreciated the chance to discuss and resolve any issues at the time. We strive to be approachable and responsive, and the relationships we build with families are extremely important to us.As we do with all feedback, we will of course reflect on your comments to help us continue improving. If you would like to discuss your experience further, we would be very open to it. Please don't hesitate to reach out.Wishing you all the best.

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Review of
The Manor
from C A (Son of Resident) published on 28 March 2025 Submitted via Postal Card • Report

Overall Experience

My father has been a resident of The Manor care home for a couple of years and seems to be relaxed and happy with his accommodation. As a family we are pleased to find such a nice place for him to reside locally.

Reply from Tracey Davies, Home Manager at The Manor

Thank you for your lovely review. I am so pleased you are happy with The Manor and the team.

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Review of
The Manor
from N S (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

My dad has been at The Manor for over three years now. Overall we feel this is well looked after and we are very grateful of the care he receives. Activities are in abundance and there is always a smiling face at The Manor. Recently refurbishment works have been completed and the disruption has been

managed well. Thank you very much!

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your reply. I really appreciate that you feel we have managed the refurbishment well. We do our utmost to keep the disruption to a minimal for our residents. Thank you

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Review of
The Manor
from David F (Son-in-law of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

The care provided by The Manor Care Home was of a high standard and carried out by professional staff who were caring and friendly. The home provided varied activities and trips as well as functions to include all outside family members. Food was of a high standard and would be varied to appeal to individuals'

taste. A well-run home with friendly and caring staff.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely compliment. We are so pleased that your relative is happy in our care.

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Review of
The Manor
from L F (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

A My Lovely care home in beautiful grounds. My mum was well cared for and treated with dignity by the wonderful carers and nurses. My mum could be difficult but the staff always treated her kindly with a smile on their face. The rooms are kept clean and have recently had an update. The food is amazing

and if any resident is a bit fussy they will go over and beyond to make the person happy. Entertainment is brilliant.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely review. I am so pleased you were happy with the care mum received.

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Review of
The Manor
from Heather T (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Our mum sadly passed away on 3rd January 2025 aged 94. She has lived and been cared for at The Manor for the past 3.5 years. All of the staff have been kind, polite, caring, respectful and understanding and have always treated our mum with the utmost dignity. There are weekly activities including bingo,

games, quizzes, animals visiting, singers, painting etc. They go on outings to the garden centre and are often out for walks or in the garden (weather permitting). The Manor is set in the most beautiful open grounds and garden. In the summer they have a BarBQ with a singer and raffle. They also have a wonderful Christmas Party. The rooms are spacious, en suite and most are recently refurbished. The food is exceptional, with a daily varied menu. We cannot recommend The Manor highly enough. The care our mum has received has been exceptional and we are so grateful to all of the wonderful carers and nurses who have looked after her and us over this time, thankyou.

Reply from Tracey Davies, Home Manager at The Manor

Dear Heather Thank you so much for taking the time to write such a lovely review. It was an absolute pleasure to look after your mum, she was such a character and is missed greatly by us all.

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Review of
Bucklers Lodge
from Darren L (Son of Resident) published on 14 March 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident in Bucklers Lodge Since early Summer 2024 and we are very happy with the home.
My Mother is well looked after. The staff are always on hand with a smile and doing a great job.
Bucklers Lodge feels like a home from home.
The manager and her team do a great job at Bucklers

Lodge, and I am very pleased to see the good care my Mother receives.

Reply from Yasemin Ucan, Home Manager at Bucklers Lodge

Thank you so much for your review, the team and I are so proud to receive such feedback.

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Care Homes Owned by Greensleeves Care in Berkshire

Greensleeves Care Locations in Berkshire (3)

Greensleeves Care Reviews in Berkshire (142)

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