RCH Care Homes Ltd in Kent | 3 Care Homes

Review of
Park View Care Centre
from John L (Husband of Resident) published on 6 March 2026 Submitted via Postal Card • Report

Overall Experience

My wife was admitted for respite care and we were really struggling on how to cope with everything and leaving her in a new environment and not knowing anyone. I can honestly say that all the staff have been amazing and so caring towards my wife and helped her settle in really well. The manager has

been excellent at keeping us informed and helping us on such a difficult journey. He is always present on the unit and knows his residents really well. The activity staff are brilliant, organising games, music and crafts. Everyone from the catering staff, housekeeping, carers, admin team, maintenance men, and nurses are always cheerful and helpful. A special mention to the lady on reception who is always brilliant and cheerful.

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Review of
Maidstone Care Centre
from M S (Sister of Resident) published on 26 February 2026 Submitted via Postal Card • Report

Overall Experience

After experiencing a couple of months, first in one hospital, then transferred to another hospital my sister was very confused and distressed. As I was. Your staff were very patient with both of us and slowly calmed the situation down. She has now settled in and is calmer (so am I). It is reassuring

to know she is now in the best place.

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Review of
Park View Care Centre
from R M (Resident) published on 15 February 2026 Submitted via Postal Card • Report

Overall Experience

We were residents for two weeks' respite. The overall experience was good. The staff including management was excellent. The paperwork associated with the stay was complicated.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your feedback. We're pleased to hear that you had a good overall experience and that the team made a positive impression during your respite stay. We appreciate your comments about the paperwork and will take this on board.

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Review of
Park View Care Centre
from S B (Daughter-in-law of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

The management pulled out all the stops to find a palliative bed for my father-in-law. He was in their care for only 5 weeks, but was treated with kindness, respect and dignity. Special thanks to the nursing team who were always on hand for a chat or to give advice. I would not hesitate to recommend

Park View for your loved ones.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and heartfelt review. We're honoured to have supported your father-in-law during his time with us. Your special thanks to the nursing team will mean a great deal, and we truly appreciate your recommendation.

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Review of
Park View Care Centre
from Marie Y (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report

Overall Experience

My beautiful Mum with dementia was admitted to Park View in January for respite care and we didn't know how we would be able to walk away leaving her there and even walking through the door. I spoke to the Manager and he was absolutely amazing reassuring me that my mum would be safe and extremely well

cared for and loved, convincing me that I had done the right thing as I was feeling guilty and a failure and giving me tips on how to leave her without upsetting my mum.
I cannot praise him enough and have seen how he is constantly out and about around the unit making sure that the highest standard of care is maintained at all times, observing the staff and getting to know all the residents.I know that my mum has settled in really well and loves seeing him. The wonderful receptionist has been so caring and helpful to us all. Likewise all the activity and entertainment team are brilliant, the carers and housekeeping team are so cheerful and caring towards all the clients too.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for such a heartfelt and moving review. We understand how difficult that first step can be, and we're so pleased that you felt reassured and supported during such an emotional time. It's wonderful to hear that your mum has settled in well and that the care, leadership, and warmth from the whole team have made such a positive difference. Your kind words will mean so much to everyone at Park View.

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Review of
Park View Care Centre
from Alice Y (Granddaughter of Resident) published on 12 February 2026 Submitted via Website • Report

Overall Experience

The staff here are so welcoming and friendly. The unit very clean and the patients are well cared for. There is plenty of opportunity's for the patients to still be as independent as they can be and the support from the staff is fantastic. They run activities and keep the patients occupied well. I am

very pleased with the service they provide.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your lovely review. We're so pleased to hear that you've found the team welcoming and supportive. It's wonderful to know the opportunities for independence and the range of activities are making a positive difference. Your kind words mean a great deal to us all.

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Review of
Withens Nursing Home
from R H (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

I am more than pleased with the nursing home. Its friendly, clean and modern. The staff are great and very friendly and helpful. The residents are well looked after, with entrainment to stimulate their minds and exercise for their bodies where possible. The food is very good and tasty (I have had lunch

there myself). With a good selection of juice.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your lovely review. We're so pleased to hear that you've found the home friendly, clean, and welcoming, and that the care, activities, and food have made such a positive impression. Your kind words about the team and residents' wellbeing are truly appreciated.

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Review of
Maidstone Care Centre
from Adam G (Son of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

I would like to start by thanking all the staff for their continued support and care provided for my Mother.
Emily had moved to this care home after not really adjusting well in another place but since her move to Maidstone Care Center her whole well being has changed and she has settled in well to

her new surroundings.
The Team are fantastic they support her and needs extremely well and my family and myelf are really impressed with continued effort and support they put in every day.
The whole experience of trying to get a person with complex needs to settle in unfamiliar surrounding was always going to be challenging but the staff and the management teams took it in their stide and deliver exceptional care and high standards.Whenever a family memeber visits they always comment on how good the facilities are so we know that my mother is in the best place .
Thankyou to all at Maidstone Care Center for their continued dedicated support.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you so much for your kind and heartfelt review. We're delighted to hear how well your mother has settled and that her wellbeing has improved since joining Maidstone Care Centre. Your lovely words about the team's dedication and support mean a great deal and will be warmly shared with everyone.

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Review of
Maidstone Care Centre
from Roy M (Husband of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the staff at Maidstone Care Centre. My wife spent her final days there and although in great pain the nursing and care made her time as comfortable as possible. Their patience while trying to encourage her to eat was remarkable and of great comfort to the family as we know

she was in good hands. She is now at peace but greatly missed by us.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for sharing such a heartfelt review. We are truly sorry for your loss and feel honoured to have cared for your wife during her final days. It means a great deal to know that the care and compassion shown brought some comfort to both her and your family at such a difficult time. She will be remembered fondly, and our thoughts are with you and your loved ones.

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Review of
Park View Care Centre
from Maria J (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother was at Park View for over 4 years. Initially, the experience was not so good, and she had several falls, had to go to A&E, and this set her back. Management at the time was weak, but she was well cared for by the staff. There was a subsequent high turnover in the manager position, but this

stabilised and the current post holder is doing an excellent job. Throughout my mum's stay, the staff have been kind and loving. At the end, the experience was exceptional, and the kindness and support I received was overwhelming.

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Review of
Withens Nursing Home
from Jennifer P (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff at the Withens have looked after my mother since April 2025. She is bedridden and very deaf, but the carers and all other staff treat her well, making sure she understands what they are saying. She is comfortable and stays in her bed most of the time, and looks forward to visits from her family.

Her room is a good size with room to make it look homely. All staff are always happy to help with any queries or observations we have. Very pleased with the care and support.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your kind and thoughtful review. We're so pleased to hear that your mother is comfortable and well supported, and that the team take such care to communicate clearly and meet her needs. Your feedback means a great deal to everyone at Withens, and we truly appreciate your trust.

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Review of
Withens Nursing Home
from Jackie M (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Mum has been at the Withens about a yr now. In that year I have found them caring and thorough. Mum has dementia and health issues and can be very hard work at times but they just carry on normally giving the excellent care they always have. She has a lovely room where she can look out the window at

the farm animals across the road. There has been staff changes recently and this has confused her a little as Brian (home handy man) no longer says hello in the morning and she misses this but it's getting easier. The entertain over the Christmas period was amazing with lots of fun things in the calendar for the December month. Although mum didn't attend all the things when she was there she enjoyed watching everyone take part. I can't thank the carers enough for the care, consideration and patience when looking after mum.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your thoughtful and honest review. We're so pleased to hear that your mum continues to receive caring, patient, and thorough support, and that she enjoys her room and surroundings. It's lovely to know the Christmas activities still brought her enjoyment. Your kind words about the carers mean a great deal and will be shared with the whole team.

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Review of
Withens Nursing Home
from B O (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff are attentive, caring and very professional. Her complex needs are understood and monitored. Recently the activities have increased and keep the residents more occupied.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your kind review. We're so pleased to hear that your loved one's needs are well understood and supported, and that the team's care and professionalism have stood out. It's also lovely to know the increased activities are making a positive difference.

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Review of
Park View Care Centre
from Susan M (Sister of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

We are so pleased that we chose Park View Care Home for our brother's care. All of the staff are caring and seem to remember everyone's name. He always seemed to be very happy there, which was such a relief to us as a family. When he was on end-of-life care, we stayed with him constantly with lots of

family visiting. Everyone was so lovely, even offering us good food and drinks.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and heartfelt review. We're honoured that you chose Park View Care Home for your brother's care and are so pleased to hear he was happy and well supported. It means a great deal to know that you and your family felt cared for and welcomed during such a difficult time-your words will be shared with the whole team.

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Review of
Park View Care Centre
from M C (Husband of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

I'm very pleased how he's settled in, he's smiley and very settled. Happy.

Reply from David Martins, Director of Sales and Marketing at Park View Care CentreThank you for your kind review and we are glad that he has settled well and happy.

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Review of
Park View Care Centre
from David J (Husband of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Park View Care Centre for over a year. I am very pleased with the care and attention she has received in that time. The management, nursing and caring staff are very friendly and keep her amused. The food is excellent, just like home-cooked. Her room is regularly cleaned

and well-maintained. The room overlooks the garden, so she is able to watch the birds and squirrels foraging in the garden.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and thoughtful review. We're so pleased to hear that your wife has been happy and well cared for, and that you've been pleased with the support from our team. It's lovely to know she enjoys the food, activities, and her garden view-your feedback means a great deal to everyone at Park View Care Centre.

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Review of
Maidstone Care Centre
from S H (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for caring for my mother Robyn she had a positive experience and I am very happy with all you did each day.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind message. We're pleased to hear that your mother had a positive experience and that you felt supported by the team. Your words mean a great deal to everyone involved in her care.

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Review of
Park View Care Centre
from Tina H (Daughter-in-law of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff enough at Ashford Park View Care Home. From the manager down to maintenance, cooks, cleaners, carers, office staff and entertainment crew, they all work so hard to make it a lovely home for the residents. My mother-in-law was happy there from the time she walked in the door.

Excellently run, and bright and airy.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you so much for your wonderful review. We're delighted to hear how valued and supported you and your mother-in-law felt with us. Your kind words about the entire team-from management to maintenance, catering, care, and activities-mean a great deal and truly reflect the teamwork that goes into creating a warm, happy home.

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Review of
Maidstone Care Centre
from S B (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My mother stayed for a week's respite in October.
This was the first time she had been in a care home and we were very anxious.
However, the staff and the management made us feel so welcome, they were understanding and sympathetic.
Mum enjoyed her stay and made new friends. She's already talking

about her next visit.
The home was so clean and warm.
There was plenty of activities and mum enjoyed the food (especially her puddings).
Would definitely be back.
Would recommend to anyone.
Thank you so much for taking such good care of mum and for giving us peace of mind and a well earned break from caring for mum.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your wonderful and heartfelt review. We're so pleased to hear that your mum enjoyed her first respite stay, felt welcome, and made new friends. It's lovely to know she enjoyed the food, activities, and warm atmosphere, and that you felt reassured and supported throughout. Your kind words mean so much to the whole team, and we look forward to welcoming your mum back again soon.

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Review of
Withens Nursing Home
from F P (Daughter-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been at the home for the last 8 months. During this period of time, I have found her to be happy and content. The staff I have found to be conscientious and concerned about her wellbeing and health, they are an asset to the home. The new manager is engaging, empathetic, and always

available if and when needed.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your thoughtful review. We're so pleased to hear that your mother-in-law has been happy and content over the past eight months. Your kind words about the team's dedication and the new manager's approachable and empathetic leadership mean a great deal and will be warmly shared with everyone.

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Care Homes Owned by RCH Care Homes Ltd in Kent

RCH Care Homes Ltd Locations in Kent (3)

RCH Care Homes Ltd Reviews in Kent (324)

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Park View Care Centre

Park View Care Centre

Park View Care Centre

Withens Nursing Home

Maidstone Care Centre

Maidstone Care Centre

Park View Care Centre

Withens Nursing Home

Withens Nursing Home

Withens Nursing Home

Park View Care Centre

Park View Care Centre

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Maidstone Care Centre

Withens Nursing Home

Awards / Recognitions (6)

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