RCH Care Homes Ltd in Kent | 3 Care Homes

Review of
Withens Nursing Home
from B O (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff are attentive, caring and very professional. Her complex needs are understood and monitored. Recently the activities have increased and keep the residents more occupied.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your kind review. We're so pleased to hear that your loved one's needs are well understood and supported, and that the team's care and professionalism have stood out. It's also lovely to know the increased activities are making a positive difference.

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Review of
Park View Care Centre
from Susan M (Sister of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

We are so pleased that we chose Park View Care Home for our brother's care. All of the staff are caring and seem to remember everyone's name. He always seemed to be very happy there, which was such a relief to us as a family. When he was on end-of-life care, we stayed with him constantly with lots of

family visiting. Everyone was so lovely, even offering us good food and drinks.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and heartfelt review. We're honoured that you chose Park View Care Home for your brother's care and are so pleased to hear he was happy and well supported. It means a great deal to know that you and your family felt cared for and welcomed during such a difficult time-your words will be shared with the whole team.

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Review of
Park View Care Centre
from M C (Husband of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

I'm very pleased how he's settled in, he's smiley and very settled. Happy.

Reply from David Martins, Director of Sales and Marketing at Park View Care CentreThank you for your kind review and we are glad that he has settled well and happy.

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Review of
Park View Care Centre
from David J (Husband of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Park View Care Centre for over a year. I am very pleased with the care and attention she has received in that time. The management, nursing and caring staff are very friendly and keep her amused. The food is excellent, just like home-cooked. Her room is regularly cleaned

and well-maintained. The room overlooks the garden, so she is able to watch the birds and squirrels foraging in the garden.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind and thoughtful review. We're so pleased to hear that your wife has been happy and well cared for, and that you've been pleased with the support from our team. It's lovely to know she enjoys the food, activities, and her garden view-your feedback means a great deal to everyone at Park View Care Centre.

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Review of
Maidstone Care Centre
from S H (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for caring for my mother Robyn she had a positive experience and I am very happy with all you did each day.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind message. We're pleased to hear that your mother had a positive experience and that you felt supported by the team. Your words mean a great deal to everyone involved in her care.

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Review of
Park View Care Centre
from Tina H (Daughter-in-law of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff enough at Ashford Park View Care Home. From the manager down to maintenance, cooks, cleaners, carers, office staff and entertainment crew, they all work so hard to make it a lovely home for the residents. My mother-in-law was happy there from the time she walked in the door.

Excellently run, and bright and airy.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you so much for your wonderful review. We're delighted to hear how valued and supported you and your mother-in-law felt with us. Your kind words about the entire team-from management to maintenance, catering, care, and activities-mean a great deal and truly reflect the teamwork that goes into creating a warm, happy home.

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Review of
Maidstone Care Centre
from S B (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My mother stayed for a week's respite in October.
This was the first time she had been in a care home and we were very anxious.
However, the staff and the management made us feel so welcome, they were understanding and sympathetic.
Mum enjoyed her stay and made new friends. She's already talking

about her next visit.
The home was so clean and warm.
There was plenty of activities and mum enjoyed the food (especially her puddings).
Would definitely be back.
Would recommend to anyone.
Thank you so much for taking such good care of mum and for giving us peace of mind and a well earned break from caring for mum.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your wonderful and heartfelt review. We're so pleased to hear that your mum enjoyed her first respite stay, felt welcome, and made new friends. It's lovely to know she enjoyed the food, activities, and warm atmosphere, and that you felt reassured and supported throughout. Your kind words mean so much to the whole team, and we look forward to welcoming your mum back again soon.

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Review of
Withens Nursing Home
from F P (Daughter-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been at the home for the last 8 months. During this period of time, I have found her to be happy and content. The staff I have found to be conscientious and concerned about her wellbeing and health, they are an asset to the home. The new manager is engaging, empathetic, and always

available if and when needed.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your thoughtful review. We're so pleased to hear that your mother-in-law has been happy and content over the past eight months. Your kind words about the team's dedication and the new manager's approachable and empathetic leadership mean a great deal and will be warmly shared with everyone.

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Review of
Park View Care Centre
from Debbie P (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Lovely, friendly atmosphere.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind words. We're so pleased to hear you've felt the warm and friendly atmosphere-it means a lot to the whole team.

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Review of
Maidstone Care Centre
from Anthony B (Son of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

It is often hard to write such a positive review without sounding bias. However, my mum has been in and out of several care homes now and all of them have been far inferior compared to Maidstone Care Centre. This place has continued to amaze me from day one with the level of care, compassion, commitment,

and honesty. It is always clean and tidy, the residents are so very well looked after to the absolute highest standards I think I have ever seen. The management, the head nurses and the care teams have just been overwhelming with how much they care for my mum and handling all of her complex care needs. I can honestly say that there are no words can describe how happy I am with the complete service Maidstone Care Centre has and continue to offer. If you are unfortunate enough to need a care home. Do not ignore this place. With love and gratitude.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for such a heartfelt and generous review. We're truly touched by your kind words and delighted to know that your mum has received the care, compassion, and support she deserves. It means so much to hear that the team's dedication, professionalism, and high standards have made such a difference to both of you. Your trust and gratitude will be deeply appreciated by everyone at Maidstone Care Centre.

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Review of
Park View Care Centre
from I D (Nephew of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff and management all interact with the residents, on an ongoing basis. Any points made, such as food, are considered, and have been improved as requested.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your kind feedback. We're so pleased to hear that you've found the team responsive and engaged with residents, and that suggestions are listened to and acted upon. Your comments mean a great deal and will be shared with everyone here.

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Review of
Maidstone Care Centre
from Christine M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

My elderly mother moved in June from Hospital, and I was very apprehensive about her going into full time care.
She had several pressure after her stay in hospital and needed full time nursing care.
My first impressions of the home manager were great, she was very understanding and reassuring.
Despite

being bed bound, I am pleased to say that her wounds are nearly all healed, thanks to round the clock care and high protein diet.
She is now quite well.
Staff are friendly and helpful, there is an open house policy. I visit every day and speak to all staff and residents. and always feel welcome.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your thoughtful and detailed review. We're so pleased to hear that your mum has settled in well and is recovering with the support of our dedicated nursing team. It's wonderful to know that you feel reassured, welcomed, and confident in the care she's receiving. Your kind words about the manager and staff mean a great deal and will be warmly shared with everyone here.

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Review of
Park View Care Centre
from Sarah C (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

A wonderfully caring and supportive environment led by a truly committed and thoroughly professional manager whose high standards and expectations clearly permeate the whole home and its staff.
The improvement in my brother's mental and emotional wellbeing whilst at the centre was a joy to see. I

wouldn't hesitate to recommend it here - definitely a 'home that cares' rather than just a care home.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your wonderful review. We're so pleased to hear how much your brother has benefitted from his time at the home and that you've felt supported by our caring and dedicated team. Your kind words about the manager's leadership and the positive environment mean a great deal and will be shared with everyone here.

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Review of
Park View Care Centre
from Andrew C (Resident) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Most staff are great and the atmosphere is excellent. There is room for some improvement in the attitude and approach of some members of staff. My needs are very specific and initially some staff struggled - once they listened to me and followed my instructions things improved greatly.

Reply from Darren Humby, General Manager at Park View Care CentreDear Andrew, thank you so much for taking the time to share your feedback. We're really pleased to hear that you found the atmosphere at Park View to be excellent, creating a welcoming, positive environment is something our whole team takes great pride in.We're also delighted to know that once the care team had the opportunity to listen carefully to your wishes and understand your specific needs, you noticed a real improvement in your experience. Building trusting relationships and tailoring our care to each individual is exactly what we strive for every day, and it's wonderful to hear that this made such a difference for you. We also appreciate your honesty in highlighting that there is still room for improvement. Your feedback helps us to continue developing our practice and ensuring that every member of our team consistently delivers the high standards of person-centred care we are known for.Thank you once again for your thoughtful review and positive views of our staff.

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Review of
Park View Care Centre
from Billie C (Daughter-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

My review is that Park View Care Centre is incredible, they are so caring to not only the resident but us families too. Nothing is too much trouble, they are always around to help, the staff are very friendly and the place itself is very clean and very acceptable.

Reply from Abigail Draper, Customer Relations Team at Park View Care CentreThank you for your lovely review. We're so pleased to hear that you've found Park View Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home's cleanliness mean a great deal and will be shared with everyone here.

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Review of
Withens Nursing Home
from Brian J (Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Recently installed at Withens Nursing Home. So far everything is fine and staff friendly and compassionate. Very pleased.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your kind feedback. We're so pleased to hear that your early experience at Withens Nursing Home has been positive and that you've found the staff friendly and compassionate. Your words mean a great deal to the team.

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Review of
Maidstone Care Centre
from K B (Respite Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. It was a very pleasant stay, and very comfortable. Lovely meals and refreshments.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind review. We're so pleased to hear that you had a pleasant and comfortable stay, and that you enjoyed the meals and refreshments. Your feedback will mean a lot to the whole team.

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Review of
Withens Nursing Home
from Jacqueline M (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely place. Mum can be very difficult a lot of the time but the carers are wonderful people very calm and patient. They will bend over backwards to help you. I would say there are not enough carers as they are always busy and at times mum has to wait an hour to return to her room after lunch. Overall

everyone there is brilliant.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your honest and thoughtful review. We are pleased to hear that you find the team calm, patient, and supportive in caring for your mum. We also value your feedback about staffing and will ensure it is shared with the management team who will take any action needed. Your kind words about our carers will be appreciated by everyone here.

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Review of
Withens Nursing Home
from C M (Son-in-law of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law like most of the staff but sometimes her mind has replace their faces with people she is not keen on, and in that situation they excel. The nurses are patient and offer great care. Even the receptionist is brilliant as she reminds her of her friend from when she was 13. They could

improve with an added cleaners or extra 3 - 4 carers just to help as they seems to be run off their feet.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing HomeThank you for your thoughtful review. We're so pleased to hear your mother-in-law feels well cared for and that the team's patience and kindness shine through in their support. Your kind words about the nurses and receptionist will mean a great deal. We also value your feedback about staffing, which will be shared with the management team.

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Review of
Park View Care Centre
from Margaret W (Friend of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home in all aspects. Manager/deputy manager friendly and very supportive and professional at all times. Friendly care staff and helpful. Settled resident in very quickly and made him feel at home very quickly.

Reply from Darren Humby, General Manager at Park View Care CentreThank you so much for taking the time to leave a review it means a great deal to all of the team. It is always lovely to hear about such a positive experience, our team strive to the best versions of themselves and ensure that your loved one is cared for to the highest standards, we try and ensure that all of our residents feel loved. Thank you again from everyone at Park View.

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Care Homes Owned by RCH Care Homes Ltd in Kent

RCH Care Homes Ltd Locations in Kent (3)

RCH Care Homes Ltd Reviews in Kent (313)

Withens Nursing Home

Park View Care Centre

Park View Care Centre

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Maidstone Care Centre

Withens Nursing Home

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Park View Care Centre

Park View Care Centre

Withens Nursing Home

Maidstone Care Centre

Withens Nursing Home

Withens Nursing Home

Park View Care Centre

Awards / Recognitions (6)

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