RCH Care Homes Ltd in Kent | 3 Care Homes

Review of
Maidstone Care Centre
from Julia R (Cousin of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

My elderly cousin moved into this home from another around 8 months ago. She was in the previous home for a few years but we needed to move her closer. Initially, I was worried about the move, but the staff and nurses have been brilliant. Although, sometimes short staffed, the staff always make the

time to bring her into the lounge and involve her in any activities and although she can't walk and is either sitting or lying in her bed, she is always washed and dressed, has no bed sores and her room plus the home is kept very clean. All the staff are friendly and have been amazing.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for sharing such a thoughtful review. We're so pleased to hear that your cousin has settled in well and that our team has helped to ease your initial concerns. It's wonderful to know she is comfortable, well cared for, and included in activities, and that her dignity and wellbeing are being maintained. Your kind words about our staff's friendliness and dedication mean a great deal and will be shared with the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View Care Centre
from Sandra B (Daughter of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting my mother for the last 4 months and have always found the staff and management cannot do enough. Nothing is too much trouble. So I know that when I leave her after a visit that she is comfortable and safe with a professional team. I always look forward to my next visit.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your lovely review. We're so pleased to hear that you feel confident your mother is comfortable, safe, and well cared for. It means a great deal to know our team's efforts have given you such peace of mind, and we look forward to continuing to welcome you on your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from P E (Sister of Resident) published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience

I would like to say that as a family we are so pleased with the exceptional care our brother is receiving. His health has improved beyond recognition and he seems to be quite happy now he is getting to know the daily routine. Please pass on our gratitude to all concerned with his day-to-day care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from M U (Daughter of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

This place early has been a bad experience for the last 18 months. Glad the manager has left, had about 4 managers in this little time. Some staff need to learn to communicate with the residents and sadly there is a constant change of staff, which unsettles the residents. Not enough staff and my parent

is often put in her room, as staff have said there is no one to keep an eye on her!! Staff have been encouraged to put reviews on this page to boost review score, as told to us by staff . Too much is swept under the carpet, falls that apparently no staff ever see. Mum has lost so much weight and been held back by manager to get help for her. Relatives have noticed how bad it has become. CQC reports been bad and got worse over time. This place never seems to get its act together or employ enough staff to deal with the kind of care needs these poor relatives need. Residents often ignored by staff when they are trying to talk to them . No emotional support whatever.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for bringing this to our attention. We are sorry that you have needed to raise your concerns in this way. Please be assured that we take your feedback very seriously and we apologise for any anxiety that has been caused to you and your family. The safe and compassionate delivery of care with appropriate staffing levels are our priorities, and we continue to work with all regulators to ensure this is the case. We would like to have the opportunity to discuss these matters with you in person at a meeting with the Operations Director who is responsible for Maidstone Care Centre. Please contact us directly on 01622 672292 so that we can arrange this with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from J C (Daughter of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum has really settled in. She enjoys joining in with activities.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your lovely feedback. We're so pleased to hear that your mum has settled in well and is enjoying the activities-we love seeing our residents getting involved and having fun! We'll be sure to share your kind words with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from Wendy F (Daughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law is happy here. All the staff are very good and support him in all aspects. They are a friendly staff and always welcoming to us visitors. We are always informed of any issues or concerns they may have.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your kind review. We're so pleased to hear that your father-in-law is happy and well supported-it's exactly what we strive for. Your feedback about our friendly team and communication means a lot, and we'll be sure to share your lovely words with everyone involved in his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from L G (Grandson of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

My Nan only in moved in 3 weeks ago, in that time my Nan seems to have settled in really nicely. From what I have seen my Nan is really well looked after, she is washed and dressed whenever I visit, her meals always look appealing. Her room is kept clean as is the rest of the home. Whenever I visit

which can be anytime with my mum or on my own I'm always made to feel welcome.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your lovely review. We're so pleased to hear your Nan has settled in well and that you feel welcome when you visit. It's great to know the care, cleanliness, and meals have made a positive impression-your kind words mean a lot to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from Denise W (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum came here from hospital and was very poorly having not eaten for many weeks. The staff have, with care and patience, managed to help mum recover. She is eating better, is more alert and has regained her sense of humour. The carers are friendly and caring and treat mum with respect and dignity. There

are odd times when it appears there are not enough staff around but on the whole, things seem to go well. As long as mum is happy in her environment than we are.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your thoughtful review. We're so glad to hear that your mum is recovering well and has regained her appetite and sense of humour-it's a joy to see her progress. Our team works hard to provide respectful, compassionate care, and your kind words mean a great deal. We appreciate your feedback and will continue to do our best to support your mum and ensure she remains happy and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from Ruth W (Daughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved to this home to be near family, I came to see the home 3 times before the decision was made for mom to come to this home, it just felt right homely, clean, friendly, staffed. Mum has settled in well and loved her room and the staff even giving time for a hold of her hand or a hug so much

passion and caring for what they do. The manager has been in position for a year and is pulling all of her experience to good use. The staff are part of her family and ours and nothing is too much. The activities team are doing wonders and the residents love going out and about. Have no regrets mum being there. All the staff are amazing.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you so much for your kind and thoughtful review. We're so pleased to hear that your mum has settled in well and feels at home with us. It truly means a lot to know that our team's care, compassion, and dedication have made a positive difference. We're proud of our staff and the warm, family-like atmosphere they create every day. Your words will be shared with the whole team-they'll be delighted. Thank you again for your trust and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View Care Centre
from J S (Niece of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was only with you for seven weeks but the care and dignity given was exemplary from the receptionist right through to the manager, including the handyman and domestics. I felt very comfortable leaving my loved one at Park View. Her final days went as well as they could, and the care and compassion

and dignity displayed to both myself and my aunt could not be more comforting. Every need was met timely and courteously

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you so much for your kind and heartfelt words. We're truly sorry for your loss and are honoured to have supported your aunt during her time with us. It means a great deal to hear that you felt comforted and reassured by the care, compassion, and dignity shown by our entire team. Your feedback will be shared with everyone at Park View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View Care Centre
from Ian C (Husband of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

My wife was having a poor experience finding other residents in her room when she returned from activities. This was a set back to her well being as she had only recently been taking part in the fantastic and varied activities provided. This was quickly resolved by trusting her with her own door key.
This

illustrates the kindness and helpfulness that we have been shown since my wife moved in to the dementia unit in January.
Every member of staff (and I really mean every) we have ever come into contact with has shown us nothing but kindness.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you so much for your thoughtful review. We're truly glad to hear that your wife's experience with us has been marked by kindness and support. It's wonderful that she's been enjoying our activities, and we're pleased we could quickly find a solution to help her feel more secure and comfortable in her space. Your kind words about our team mean a great deal - we'll be sure to share them with everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from S W (Son of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied with the care and staff including management.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your kind feedback. We're so pleased to hear that you're satisfied with the care and our team, including management. Your support means a lot to us and will be shared with everyone involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View Care Centre
from Gary W (Son of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

My mum has only been in Park View Care Centre for 6 weeks. She was staying in a home before that for three years. The place itself is very nicely laid out with its own bistro where you can go have coffee, cakes and even a glass of wine. I have a feeling with the place when visiting that it has a tranquil

atmosphere which gives you a nice relaxing mode. When my mum first went in she was uneasy but in the last two weeks she has settled down and it's been a long time since I have seen her smile, which she has been doing lately, she just seems relaxed not so anxious. My mum is encouraged to join in the activities, Enjoys going to the restaurant for lunch and dinner The staff and manager who are willing to work with you. I would recommend this place even if you just come and have a look.
My mum has vascular dementia and Alzheimer's and does not walk now so a lot of care is needed and I believe she is getting that care.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

"Thank you so much for taking the time to leave such a thoughtful review. We're so pleased to hear that your mum has settled in well at Park View Care Centre and is enjoying the tranquil atmosphere, the activities, and meals at our bistro. It's wonderful to know that you've seen a positive change in her mood, and we're proud to be providing the care and support she needs. Our team is always here to work closely with families, and we truly appreciate your recommendation. If there's anything further we can do to support you and your mum, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Withens Nursing Home
from P G (Sister of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My brother was admitted to 'Withens Nursing Home' from hospital to a 6 week assessment bed. The 'room' was extremely small, only big enough to take a single bed and a wardrobe with a sink. No chairs! He had only one window with no overlook except a tree. He had a diagnosis of emphysema. Unfortunately,

he passed away suddenly on Wednesday, the 9th of April unexpectedly. I had informed the nursing staff on Monday that he was chesty and coughing. The manager is not a nice person; his personality was awful. The care staff were wonderful. The nurses were mostly arrogant and did not in my opinion, do their best of care. I was my brother's next of kin. If I had known what an awful place it is I would've fought more to move him. I do not see one of the residents out of bed any time.

Reply from Lee Cunningham, General Manager at Withens Nursing Home

Thank you for sharing your feedback. I'm truly sorry to hear that your experience with our home has not met your expectations. Please accept our sincere apologies for any disappointment or concerns you've encountered. As a team, we care deeply about every residents and their families, it is upsetting to hear that you don't feel fully supported. Our nursing and care staff work in this sector because we genuinely want to help and care for others - it's at the heart of everything we do. Your comments matter to us, and we would appreciate the opportunity to discuss any specific concerns so we can better support family and residents in the future.We understand that the home is not purpose-built, which means that some rooms may be smaller than what newer facilities offer. However, we always aim to make our spaces as comfortable as possible and do have chairs and additional furniture available should this help enhance the room's usability. Best Lee

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Withens Nursing Home
from R B (Son of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

A fabulous care home with fabulous staff. It was warm and welcoming and treated my dad with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View Care Centre
from Christine M (Niece of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My 102 year old uncle came straight from hospital, and has settled quickly, through the care and attention he has received.
He so enjoys his food and has even put on a little weight, it's great to see him smile again

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Withens Nursing Home
from J W (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff at Withens Nursing Home, managers, nurses, carers, maintenance & chef are fantastic. Attentive and empathetic and truly understands my dad's complicated needs. I couldn't wish my dad to be anywhere else. Rooms, facilities, safety, food & drink and more couldn't be better. The key thing

is knowing your loved one is safe, warm and cared for.
A+++++ thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Withens Nursing Home
from G H (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Very friendly and welcoming. my mother is very happy living at Withens. The staff are caring and cater for all my mother's needs, they always make a special effort to keep the residents engaged and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maidstone Care Centre
from B J (Husband of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been resident here for some 6 months. The standard of care she has received has been truly excellent.
The staff are very kind + helpful.
I cannot think of any way the care she receives could be improved.
I am really thankful and impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Park View Care Centre
from C C (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother was put onto end of life pathway in January. The staff thoroughly explained what this meant. Over the next few weeks all of the staff on oak helped my mum, caring for her kindly and making sure she was comfortable. Nothing was too much trouble. Mum was offered her favourite food to tempt her

to eat. She has hand massages to relax her and staff went into her room more regularly to offer any help or support she wanted. It was the best care given kindly and with compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by RCH Care Homes Ltd in Kent

RCH Care Homes Ltd Locations in Kent (3)

RCH Care Homes Ltd Reviews in Kent (295)

Maidstone Care Centre

Park View Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

Park View Care Centre

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Withens Nursing Home

Withens Nursing Home

Park View Care Centre

Withens Nursing Home

Withens Nursing Home

Maidstone Care Centre

Park View Care Centre

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers