RCH Care Homes Ltd in Kent | 3 Care Homes

Review of
Maidstone Care Centre
from S B (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My mother stayed for a week's respite in October.
This was the first time she had been in a care home and we were very anxious.
However, the staff and the management made us feel so welcome, they were understanding and sympathetic.
Mum enjoyed her stay and made new friends. She's already talking

about her next visit.
The home was so clean and warm.
There was plenty of activities and mum enjoyed the food (especially her puddings).
Would definitely be back.
Would recommend to anyone.
Thank you so much for taking such good care of mum and for giving us peace of mind and a well earned break from caring for mum.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your wonderful and heartfelt review. We're so pleased to hear that your mum enjoyed her first respite stay, felt welcome, and made new friends. It's lovely to know she enjoyed the food,…read more

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Review of
Withens Nursing Home
from F P (Daughter-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been at the home for the last 8 months. During this period of time, I have found her to be happy and content. The staff I have found to be conscientious and concerned about her wellbeing and health, they are an asset to the home. The new manager is engaging, empathetic, and always

available if and when needed.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing Home

Thank you for your thoughtful review. We're so pleased to hear that your mother-in-law has been happy and content over the past eight months. Your kind words about the team's dedication and the new…read more

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Review of
Park View Care Centre
from Debbie P (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Lovely, friendly atmosphere.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your kind words. We're so pleased to hear you've felt the warm and friendly atmosphere-it means a lot to the whole team.

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Review of
Maidstone Care Centre
from Anthony B (Son of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

It is often hard to write such a positive review without sounding bias. However, my mum has been in and out of several care homes now and all of them have been far inferior compared to Maidstone Care Centre. This place has continued to amaze me from day one with the level of care, compassion, commitment,

and honesty. It is always clean and tidy, the residents are so very well looked after to the absolute highest standards I think I have ever seen. The management, the head nurses and the care teams have just been overwhelming with how much they care for my mum and handling all of her complex care needs. I can honestly say that there are no words can describe how happy I am with the complete service Maidstone Care Centre has and continue to offer. If you are unfortunate enough to need a care home. Do not ignore this place. With love and gratitude.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for such a heartfelt and generous review. We're truly touched by your kind words and delighted to know that your mum has received the care, compassion, and support she deserves. It means so…read more

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Review of
Park View Care Centre
from I D (Nephew of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff and management all interact with the residents, on an ongoing basis. Any points made, such as food, are considered, and have been improved as requested.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your kind feedback. We're so pleased to hear that you've found the team responsive and engaged with residents, and that suggestions are listened to and acted upon. Your comments mean a…read more

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Review of
Maidstone Care Centre
from Christine M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

My elderly mother moved in June from Hospital, and I was very apprehensive about her going into full time care.
She had several pressure after her stay in hospital and needed full time nursing care.
My first impressions of the home manager were great, she was very understanding and reassuring.
Despite

being bed bound, I am pleased to say that her wounds are nearly all healed, thanks to round the clock care and high protein diet.
She is now quite well.
Staff are friendly and helpful, there is an open house policy. I visit every day and speak to all staff and residents. and always feel welcome.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your thoughtful and detailed review. We're so pleased to hear that your mum has settled in well and is recovering with the support of our dedicated nursing team. It's wonderful to know…read more

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Review of
Park View Care Centre
from Sarah C (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

A wonderfully caring and supportive environment led by a truly committed and thoroughly professional manager whose high standards and expectations clearly permeate the whole home and its staff.
The improvement in my brother's mental and emotional wellbeing whilst at the centre was a joy to see. I

wouldn't hesitate to recommend it here - definitely a 'home that cares' rather than just a care home.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your wonderful review. We're so pleased to hear how much your brother has benefitted from his time at the home and that you've felt supported by our caring and dedicated team. Your kind…read more

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Review of
Park View Care Centre
from Andrew C (Resident) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Most staff are great and the atmosphere is excellent. There is room for some improvement in the attitude and approach of some members of staff. My needs are very specific and initially some staff struggled - once they listened to me and followed my instructions things improved greatly.

Reply from Darren Humby, General Manager at Park View Care Centre

Dear Andrew, thank you so much for taking the time to share your feedback. We're really pleased to hear that you found the atmosphere at Park View to be excellent, creating a welcoming, positive…read more

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Review of
Park View Care Centre
from Billie C (Daughter-in-law of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

My review is that Park View Care Centre is incredible, they are so caring to not only the resident but us families too. Nothing is too much trouble, they are always around to help, the staff are very friendly and the place itself is very clean and very acceptable.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your lovely review. We're so pleased to hear that you've found Park View Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team…read more

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Review of
Withens Nursing Home
from Brian J (Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Recently installed at Withens Nursing Home. So far everything is fine and staff friendly and compassionate. Very pleased.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing Home

Thank you for your kind feedback. We're so pleased to hear that your early experience at Withens Nursing Home has been positive and that you've found the staff friendly and compassionate. Your words…read more

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Review of
Maidstone Care Centre
from K B (Respite Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. It was a very pleasant stay, and very comfortable. Lovely meals and refreshments.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your kind review. We're so pleased to hear that you had a pleasant and comfortable stay, and that you enjoyed the meals and refreshments. Your feedback will mean a lot to the whole team.

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Review of
Withens Nursing Home
from Jacqueline M (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely place. Mum can be very difficult a lot of the time but the carers are wonderful people very calm and patient. They will bend over backwards to help you. I would say there are not enough carers as they are always busy and at times mum has to wait an hour to return to her room after lunch. Overall

everyone there is brilliant.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing Home

Thank you for your honest and thoughtful review. We are pleased to hear that you find the team calm, patient, and supportive in caring for your mum. We also value your feedback about staffing and will…read more

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Review of
Withens Nursing Home
from C M (Son-in-law of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law like most of the staff but sometimes her mind has replace their faces with people she is not keen on, and in that situation they excel. The nurses are patient and offer great care. Even the receptionist is brilliant as she reminds her of her friend from when she was 13. They could

improve with an added cleaners or extra 3 - 4 carers just to help as they seems to be run off their feet.

Reply from Abigail Draper, Customer Relations Team at Withens Nursing Home

Thank you for your thoughtful review. We're so pleased to hear your mother-in-law feels well cared for and that the team's patience and kindness shine through in their support. Your kind words about…read more

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Review of
Park View Care Centre
from Margaret W (Friend of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home in all aspects. Manager/deputy manager friendly and very supportive and professional at all times. Friendly care staff and helpful. Settled resident in very quickly and made him feel at home very quickly.

Reply from Darren Humby, General Manager at Park View Care Centre

Thank you so much for taking the time to leave a review it means a great deal to all of the team. It is always lovely to hear about such a positive experience, our team strive to the best versions of…read more

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Review of
Maidstone Care Centre
from Julia R (Cousin of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

My elderly cousin moved into this home from another around 8 months ago. She was in the previous home for a few years but we needed to move her closer. Initially, I was worried about the move, but the staff and nurses have been brilliant. Although, sometimes short staffed, the staff always make the

time to bring her into the lounge and involve her in any activities and although she can't walk and is either sitting or lying in her bed, she is always washed and dressed, has no bed sores and her room plus the home is kept very clean. All the staff are friendly and have been amazing.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for sharing such a thoughtful review. We're so pleased to hear that your cousin has settled in well and that our team has helped to ease your initial concerns. It's wonderful to know she is…read more

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Review of
Park View Care Centre
from Sandra B (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting my mother for the last 4 months and have always found the staff and management cannot do enough. Nothing is too much trouble. So I know that when I leave her after a visit that she is comfortable and safe with a professional team. I always look forward to my next visit.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your lovely review. We're so pleased to hear that you feel confident your mother is comfortable, safe, and well cared for. It means a great deal to know our team's efforts have given you…read more

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Review of
Maidstone Care Centre
from P E (Sister of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

I would like to say that as a family we are so pleased with the exceptional care our brother is receiving. His health has improved beyond recognition and he seems to be quite happy now he is getting to know the daily routine. Please pass on our gratitude to all concerned with his day-to-day care.

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Review of
Maidstone Care Centre
from M U (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

This place early has been a bad experience for the last 18 months. Glad the manager has left, had about 4 managers in this little time. Some staff need to learn to communicate with the residents and sadly there is a constant change of staff, which unsettles the residents. Not enough staff and my parent

is often put in her room, as staff have said there is no one to keep an eye on her!! Staff have been encouraged to put reviews on this page to boost review score, as told to us by staff . Too much is swept under the carpet, falls that apparently no staff ever see. Mum has lost so much weight and been held back by manager to get help for her. Relatives have noticed how bad it has become. CQC reports been bad and got worse over time. This place never seems to get its act together or employ enough staff to deal with the kind of care needs these poor relatives need. Residents often ignored by staff when they are trying to talk to them . No emotional support whatever.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for bringing this to our attention. We are sorry that you have needed to raise your concerns in this way. Please be assured that we take your feedback very seriously and we apologise for any…read more

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Review of
Maidstone Care Centre
from J C (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum has really settled in. She enjoys joining in with activities.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your lovely feedback. We're so pleased to hear that your mum has settled in well and is enjoying the activities-we love seeing our residents getting involved and having fun! We'll be…read more

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Review of
Maidstone Care Centre
from Wendy F (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My father-in-law is happy here. All the staff are very good and support him in all aspects. They are a friendly staff and always welcoming to us visitors. We are always informed of any issues or concerns they may have.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your kind review. We're so pleased to hear that your father-in-law is happy and well supported-it's exactly what we strive for. Your feedback about our friendly team and communication…read more

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Care Homes Owned by RCH Care Homes Ltd in Kent

RCH Care Homes Ltd Locations in Kent (3)

RCH Care Homes Ltd Reviews in Kent (308)

Maidstone Care Centre

Withens Nursing Home

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Park View Care Centre

Park View Care Centre

Withens Nursing Home

Maidstone Care Centre

Withens Nursing Home

Withens Nursing Home

Park View Care Centre

Maidstone Care Centre

Park View Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

Maidstone Care Centre

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