Care Homes Owned by Woodlands & Hillbrow Ltd in Hampshire

We are so happy that we chose Hill House for my mother-in-law. The home has such a lovely caring family vibe which we noticed as soon as we walked through the front door. The care shown to my mother in law has been exceptional particularly when her husband sadly passed away in March. Her health deteriorated at this time with grief but the support & care from the staff has brought her back to strength & she is very much enjoying life again. She is always included in the numerous activities & loves to go on outings. There are also regular family events that take place at Hill House which we have enjoyed sharing with her. An especially thoughtful touch was a lovely family birthday celebration prepared by the staff to mark her special day. Thank you to all the staff at Hill House.

Mum has been resident in Hill House for nearly two years. She was initially in the downstairs large lounge, then moved to upstairs where there is a smaller dementia unit for those that find it difficult to deal with lots of people and noise, which were affecting Mum. It is a lovely community with several ladies in a similar physical and mental condition. Everyone who works there does so because they enjoy it, they care. It has a wonderful, happy, caring atmosphere and everyone is so friendly. They put on a lot of meetings for relatives to gain feedback, and their social events allow residents and their families time to eat, drink, and enjoy music together.

The care Mum received at the end of her life was truly exceptional and we were able to spend those precious final days simply being with her due to the fantastic care she received. We highly recommend Hill House, outstanding care for our lovely Mum.

Hill House functions as a family with everyone making sure both the resident and their family is cared for. I cannot recommend it highly enough.

Also the young lady whose name I have forgotten who was on reception the first time I visited and showed me around and took me up to my Mother's room was excellent.

We experienced kindness and warmth from all staff at all levels. Nothing was too much trouble and the staff were accessible at all times. Knowing that mum was safe and well looked after was a huge relief after a lengthy hospital stay. Dad was made to feel very welcome from his visit to mum, this enabled him to spend valuable time with her in the privacy of her room, with regular cups of tea! Mum didn't always take part in activities but they certainly seemed all inclusive and engaging!

The Care Quality Commission (CQC) rated Woodlands as Outstanding. Woodlands is outstanding or even more specifically as I prefer, a Care home that Stands Out. From the moment you walk in, you are welcomed, every member of staff keen to chat and enquire, you feel part of the Woodlands family. A cup of tea offered as you sign in..luxury! Their ethos is a home from home, and it certainly lives up to that, in many ways providing that extra care that we as a family could not keep up with. If you've ever encountered caring for an elderly loved one you will understand the "ups and downs" cycle, well all I can say is my Mum is thriving at Woodlands both physically and mentally ( which we all know are as important as each other). Physically through the care and attention the staff provide, and mentally through the company and stimulation from the staff and the activity programme. Many times when visiting Mums room a staff member is deep in conversation with her, laughing!

Can't praise them enough, would highly recommend.

The staff are superb. I have no qualms for leaving her in their care.

I've joined my parents for lunch & the food is great!

Christmas lunch was lovely, it was good to be able to spend Christmas day there, with my parents as mum's mobility is not good. However I'm sad to hear that, apparently we will not be able to do this in the future, (the only complaint I have)

L.J.

I visit a lady who has been a friend of my mother for over 50 years. Whenever we visit, we always receive a warm welcome from all your friendly staff. Everyone is always so kind, caring and helpful every time we pop in. We particularly like seeing the animals that visit, and they are obviously loved by all the residents, including our friend.

All the staff have been great at looking after Mum in the last 5 months, and also in supporting her family when needed. Mum is engaged in lots of activities during the day and loves the gardens. She loves the food. We are provided with good, meaningful updates and love getting the newsletter each week. I would recommend.

My mum has now been a resident at woodlands for nearly a year now. Mum always seems happy & content. We couldn't have asked for anything more. The staff look after her so well & always greet you with a smile. Mum joins in with the activities & enjoys going out for trips. It is lovely to receive news letters & be able to see mum enjoying herself as I cannot get to visit as often as I would like. It is wonderful to see that mum is so well looked after. Donna is always welcoming & cheerful as the first face to see. We couldn't have asked for better, safer place for our mum.

My brother has been a resident at Woodlands for the past two and a half years. My decision to choose this home has proved to be the correct one for a number of reasons. From the warm and friendly welcome everyone gets when visiting to seeing how well cared for my brother is, gives me peace of mind. My brother is happy and content and enjoys the various activities that take place every day. All this is only made possible because of the wonderful staff that work here.

She is always happy in herself. Very happy with all the staff, they are always busy entertaining the residents with singing, dancing, quizzes and lots more and taking them out for little trips. The care is outstanding. We are welcomed warmly when we visit. Such a caring and lovely staff.

Very friendly and helpful staff, great food and activities all week long and lovely rooms. Very happy to have my grandmother there! The overall location is easy to get to and well lit. Lovely outside area to sit in the sun as well

What's not to love about Hill Brow? The staff are all fantastic, the home is exactly that, a home to the residents who live there. Always lots of activities going on that my mother (in law) thoroughly enjoys. Great food and variety and she also can have a glass of wine with dinner. I'm absolutely thrilled that my mother in law is a Hill Brow resident and wouldn't hesitate to recommend them to anyone.

This home is just quite amazing. Exceeds all expectations. My mother is so well looked after. Great activities. Superb staff. I can't recommend highly enough. The communication from the management about my mother's welfare is excellent.

Can't fault the caring nature of the staff and overall service and attention to detail of the team who work there. Management keep in regular contact and I have total confidence in them dealing with any situation with empathy, as well as efficiency. My mum is very happy there and feels safe and well looked after. The home is bright, homely and well maintained. I would highly recommend Hill Brow to anyone looking for a new home for their relative.

My mum has been a resident for over 2 years and i cannot praise the home enough. Every member of staff treats her as though she were a member of their family with respect and love. That care also extends to myself and friends when we visit her. The residents enjoy life with great food, plenty of activities and wonderful staff .