Northgate Healthcare in Staffordshire | 5 Care Homes

Review of
Meadowfields Care Home
from Lynn G (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident for the last couple of years. The home is exceptionally clean and always smells nice. The management and staff make the home a happy and relaxing environment. The activities team have a whole range of activities daily and ensure the residents are happy and kept occupied, they

do an amazing job. The menu varies and mum really enjoys meal times and the selection of food. The rooms are comfortable and spacious for the residents needs. The staff are attentive and my mum and our family are very happy with the care she receives.
Definitely recommend

Reply from Alex Hartles, Operations Manager at Meadowfields Care HomeThank you so much for your lovely review. We are delighted to hear that your mum is happy and well cared for, and that you and your family feel confident in the care she receives.

It's wonderful to know you've noticed the clean, welcoming environment, the variety of activities, and that your mum enjoys the meals and her room. Your kind words and recommendation mean a great deal to our whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Meadowfields Care Home
from Y M (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Stress free time putting your mum in a home, full reassurance was given. Staff at all levels very approachable and caring. The home always looks very well presented with a happy vibe.

Reply from Alex Hartles, Operations Manager at Meadowfields Care HomeThank you for taking the time to write a lovely review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Meadowfields Care Home
from David B (Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

An excellent service. By all who takes care of me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Meadowfields Care Home
from P S (Son of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been with Meadowfields Care Home now for about 4 months. During this time we feel she has improved drastically and is now living a much more fulfilled life and enjoys everyday with her new friends.

Reply from Alex Hartles, Operations Manager at Meadowfields Care HomeThank you so much for your kind review. We are delighted to hear that your mother has settled in so well at Meadowfields and that you've seen such a positive improvement in her wellbeing. Knowing that she is enjoying each day, building friendships, and living a more fulfilled life means a great deal to our whole team. Thank you for trusting us with her care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Karen C (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

The home is always lovely and clean with no smells whatsoever. The staff are friendly, cheerful and clearly love the service users. Her room is always clean, the linen is spotless and is beautifully presented. I just wish we could put things on the wall for her to make it more personal. She always looks

clean and tidy and has her hair done weekly. I have no concerns whatsoever and feel confident she is in safe hands.

Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for the lovely review we are so glad your happy with the service your friend is receiving at the Firs .
In relation to putting things on the wall , residents can personalise rooms and can put things on the wall if the wish
Please just ask what you would like putting up and we will be happy to assist .

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Autumn House Nursing Home
from A M (Granddaughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Exceptional nursing home from start to finish! We have felt very welcomed and supported since my grandma arrived. All of the staff have been so kind and attentive, and have always gone the extra mile, and have kept us well informed. They treat residents like family! We couldn't have asked for a better

or more dignified care home for my grandma. Thank you so much to Julie (who couldn't have done enough for us!) and her team. We are forever grateful and would highly recommend!

Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeThank you for your lovely review. It was a pleasure to care for your grandma at Autumn House. We're so pleased she felt welcomed and well cared for. Your kind words about Julie and the team mean a great deal. Thank you for your trust and recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Autumn House Nursing Home
from Katrina D (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Our mum spent the last 3 months of her life at Autumn House after moving from a care home. The care she was given was really excellent; despite being very frail she was transferred to a chair so that she could be supported to eat with other residents and take part in activities. All staff treated her

with kindness and respect and all her needs were met. Mum died at the care home and myself and my partner were present. The staff were incredibly kind and supportive to us; they communicated clearly and promptly with me so that I could travel to be with her from Yorkshire. Mum was supported to have a really good death at Autumn House. The staff on duty at the time, Emma during the day and nurse Grace and carer Linda were so kind and supportive to us all ensuring that mum had necessary medication and was comfortable in her final hours. They made sure that we understood what was happening, giving us food and drinks and we were given a room to stay in. We cannot thank the home enough.

Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeWe are deeply sorry for your loss, and it means so much to us that your mum's final months were spent in comfort and dignity here at Autumn House. We're especially grateful for your kind words about Emma, Grace, Linda, and the wider team. They will be touched to hear how their care and compassion helped both your mum and your family during such a difficult time.

Thank you again for placing your trust in us and for allowing us to be part of your mum's journey. Our thoughts are with you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Autumn House Nursing Home
from J S (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

The care that my Mum has recently received has been exemplary at Autumn House, it's like home from home. All the staff are so helpful and friendly, the care that my Mum has received has been superb. We as a family would highly recommend Autumn House for your loved one.

Reply from Alex Hartles, Operations Manager at Autumn House Nursing HomeIt means so much to hear that your mum felt at home with us and that our team's care and friendliness have made such a positive difference. It means a great deal to know your family would recommend Autumn House. We truly appreciate your kind words

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Ian T (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

The Firs is an excellently run and well managed care home. The staff are its greatest asset - they are caring, professional and thorough. They treat the residents (including my mom) with respect and maintain her dignity. The staff are always very friendly and welcoming. All administrative issues are

dealt with efficiently and communication is first class. Medicines are administered diligently and daily activities are varied and excellent. A kind, caring ethos pervades the home embodied by the manager who is very much hands on and approachable. My mom has been extremely well cared for in the past year and my family are very grateful and reassured by the high quality of care of The Firs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Jill B (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

I have been so impressed with the genuine care and friendliness of the staff. There is always some activity going on for the residents. The carers facilitate a weekly facetime for me as I live abroad. My mother couldn't be in better care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Brenda J (Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

I like everything about the home. I am very happy here. Activities always have things for me to do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from P G (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Since moving into The Firs care home in January 2025 my mother has been treated with care, respect and dignity. All the staff are amazing. Activities are carefully planned, and fun. I couldn't wish for a better care home for my mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Sue K (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at The Firs for the last two years. She settled in really well and that was due to all the staff being so incredibly caring and friendly. My mom enjoys the many activities at The Firs that include singers, school visits, animal visits and trips out for lunches and shopping, amongst

many other things. My mom enjoys diamond art and having a chat with other residents. There is a varied menu for meals and the food looks delicious. All the staff are very attentive and are quick to pick up on any issues. The home is always spotlessly clean and it is beautifully decorated. The Firs seems to be run very efficiently.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Victoria L (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at The Firs care home for a year now. She always appears to be happy and content. She enjoys the company and the food enormously. Everyone is so friendly and kind. The staff are amazing! It's wonderful to know mum is in such a warm, friendly place and that she feels happy

and safe.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Andrew C (Grandson of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

The Firs is a wonderful care home. The staff are carers, more like friends to the residents. We, as a family are very thankful knowing she is safe and looked after. (thank you)

Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for your kind words and feedback all our staff will continue to provide a warm and friendly environment

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Keith G (Brother of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

My sister is very well looked after, all her needs are met, all the staff are very caring, nothing is too much trouble for them, all staff are very friendly to residents and visitors.

Reply from Victoria Harvey, Manager at The Firs Care HomeThank you for your positive feedback we will continue to do our very best

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Susan S (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent staff with enjoyable activities by Tracey & Jess. Mom is treated with kindness and dignity.

Reply from Victoria Harvey, Manager at The Firs Care HomeThankyou for your kind Review and we will continue to try our best to provide an Excellent service for all

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lane House Care Home
from O L (Son of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Lane House is a very good example of a 'traditional' care home.
Strong points:
Room design - most rooms have doors opening onto the courtyard garden or the main garden.
Team - a stable team means that care plans are implemented well and rapport is meaningful.
Kitchen - food is cooked on-site and

Mum's quirky tastes are catered for.
Staffing levels - staff work as a single team, ensuring there are enough to support residents.
Language - almost totally English as first language, really important for hard of hearing & confused.
We visited 15 homes in the area and this was equal with 1 other.
Mum went to the other home first due to availability. The results were poor, with numerous failings. We moved Mum to Lane House at the first opportunity and the difference was stark. That's where the list of strengths comes from. We sleep at night knowing Mum is safe and well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from Lynne P (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

I have been incredibly impressed with the level of care & compassion shown towards my mom. The atmosphere is warm & welcoming and its clear that creating a safe, comfortable and happy environment is their top priority.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs Care Home
from J T (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

The firs is a lovely place, beautifully maintianed with particularly pleasant lounges. Every member of staff I've encountered has been cheery and helpful, with nothing too much trouble. The activities put on for residents are particularly impressive too - 'crafting' for the rollout of events celebrated

throughout the year... and an exercise class which feels like a workout for any visiting relative/friend who wishes to join in! I would recommend The Firs very highly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Northgate Healthcare in Staffordshire

Northgate Healthcare Locations in Staffordshire (5)

Northgate Healthcare Reviews in Staffordshire (240)

Meadowfields Care Home

Meadowfields Care Home

Meadowfields Care Home

Meadowfields Care Home

The Firs Care Home

Autumn House Nursing Home

Autumn House Nursing Home

Autumn House Nursing Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

The Firs Care Home

Lane House Care Home

The Firs Care Home

The Firs Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers