Wellburn Care Homes Ltd in Tyne & Wear | 6 Care Homes

Review of
Craghall
from C F (Daughter of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been very pleased wtih the care my mother receives at Craghall. Although she has some significant health issues recently, including 2 long spells in hospital, I can see improvements in her confidence and mobility within a few days of her beingin Craghall. There's a lovely range of activities

to entertain and motivate the residents. All of the staff that I've met have been friendly and professional and genuinely seem to care. I'm looking forward to the warmer weather so my mother can enjoy the gardens.

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Review of
Glenholme House
from Alan H (Son of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My mother is happy and safe at Glenholme House. They always have activities in place and she enjoys the food too.
All the staff I have met have been very friendly and helpful. I feel her needs are being met.

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Review of
Glenholme House
from Victoria O (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My dad had resided at Glenholme for over a year now and we have found the staff and the care he receives excellent. They all go above and beyond to support him to be clean, engaged with and mostly; happy. My dad has recently had a decline with his health and the MDT meetings and reviews have been

invaluable. There has been a consistent coordinated approach to provide the best health care plan to meet his needs and incorporate his and our wishes and feeling with regards to ongoing care. We as a family feel fully supported to make decisions for him to be looked after. We are very grateful for the staff treating dad with dignity and like their own. Thank you xx

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Review of
Craghall
from Melanie M (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall the home is very good, always clean and the activities are brilliant and varied. The majority of the staff are kind, helpful and compassionate. Mum is very happy staying at Craghall, we have no worries or concerns.

Reply from Wellburn Care Homes, Admissions Officer at Craghall

Thank you for taking the time to share your thoughts about Craghall. We're delighted to hear that you find our home to be clean and that our diverse activities keep residents engaged. It's wonderful to know that our staff have made such a impact on your mum's experience. We truly appreciate your trust in us. We'll ensure to pass this on to the team at Craghall.

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Review of
Craghall
from H H (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I selected Craghall as the care home for my mother after visiting 4 homes in a single day in December 2024. On that day I had a strong sense that this would be the best environment for my mother, and I am pleased to report that this has turned out to be correct. I cannot fault the kindness of the staff

both to my mother and me when I visit. After looking after my mother in my own home for the past 14 months, I now have peace of mind that she is receiving the professional care she deserves.

Reply from Wellburn Care Homes, Admissions Officer at Craghall

Thank you so much for your review! We're delighted to hear that you found Craghall to be the perfect choice for your mum. Your trust in our team means the world to us, and we are thrilled that our staff's kindness has made a positive impact on both your and your mother's experience. It's our priority to provide the professional care and support that families need and knowing that you now have peace of mind is truly rewarding. We'll ensure these kind words are passed onto the team at Craghall!

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Review of
Glenholme House
from Alexander S (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been in Glenholme since Jan 2025. He has had great service beyond what I expected from a care home. Taken out on trips in the homes bus, assistance and transport to my daughters wedding. Instant assistance after having falls, a cheery, friendly family atmosphere.

Reply from Wellburn Care Homes, Admissions Officer at Glenholme House

Thank you so much for sharing your positive experience at Glenholme. We are thrilled to hear that your dad has received exceptional care and support since joining us in January 2025. Our team's commitment to creating a warm, family-like atmosphere and ensuring our residents enjoy enriching activities, like outings and special events. Your kind words about our staff's prompt assistance and dedication truly motivate us to continue providing the quality care. We'll ensure these kind words are passed onto the team at Glenholme House.

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Review of
Glenholme House
from David G (Husband of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the home and the people who work there and the mangement. Kepp up the good work.

Reply from Wellburn Care Homes, Admissions Officer at Glenholme House

Thank you so much for your kind words! We are thrilled to hear that you both are enjoying Glenholme House. Your feedback inspires us to continue delivering exceptional service. We look forward to maintaining this positive experience for you and your partner. I'll ensure the positive words are passed on to the team!

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Review of
Glenholme House
from R K (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The staff at Glenholme look after our mother wonderfully. Everyone knows her and what her needs are, they do everything they can to ensure Mam leads a happy and healthy life.
Staff contact us regularly with updates on Mam's wellbeing and any changes to her medication and care needs.
Glenholme is spotlessly

clean and Mam is always in freshly laundered, coordinating clothes.
Visiting Glenholme is a pleasure, the staff are cheerful and welcoming and there are activities for residents every morning and afternoon.
The care and dedication of the Glenholme staff is clear, they treat every resident as an individual and we feel lucky that our mother is in their safe hands.

Reply from Wellburn Care Homes, Marketing & Activities at Glenholme House

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Glenholme House.

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Review of
Eighton Lodge
from M G (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming. All the staff smile and greet you when you enter. You can feel this warmth in the whole atmosphere. Residents, visitors and staff all socialise in the lounge area - so you gradually get to know everyone's name. The food is very good too. I feel Eighton Lodge is very well manged - its

a happy ship!

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with the care at Eighton Lodge. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from S W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad moved to this care home in November, and the staff have been exceptional in their care and management of him. There is a really family feel to Eighton Lodge, and the staff genuinely seem to care for all the residents. The activities and sing-alongs bring a huge amount of happiness to the residents

who respond to the music and singing. I feel very happy that my dad is living here.

Reply from Wellburn Care Homes, Admissions Officer at Eighton Lodge

Thank you so much for sharing your heartfelt review! We are truly delighted to hear that your dad has found a home at Eighton Lodge and that our staff have made such a positive impact on his care. We're thrilled to know that the family atmosphere and engaging activities, like the sing-alongs, bring joy to our residents. Their happiness and peace of mind are our top priority, again thank you for your kind words, we'll ensure to pass this on the team at Eighton Lodge.

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Review of
Eighton Lodge
from D R (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

During this upsetting painful time for us as a family, the staff have been nothing other than first class with my husband and our family. I really cannot recommend them enough.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your loved one's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from P R (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

During a very worrying time for my dad and us as a family. The staff have been nothing less than first class helping us as a family during this extremely difficult time.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from L H (Sister of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Very good home. Staff are always pleasant. They are always happy to help.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience of our home. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from C C (Son of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff - very friendly and helpful. They will go out of their way to help whatever your needs may be.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your loved one's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Whorlton Grange
from George S (Husband of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

From outside the home is very well-presented, clean and the small garden is well-kept. Inside, the home is spotlessly clean, the staff are very pleasant at all times even though they can be harassed. The residents are well looked after and all their needs are catered for, the home has a full activities

programme, with children from the local schools visiting, also entertainment and bus outings, mainly in the summer months. I am more than pleased with the care my wife receives and I will fully recommend this home.

Reply from Wellburn Care Homes, Marketing & Activities at Whorlton Grange

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your wife's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Whorlton Grange.

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Review of
Craghall
from Ellen T (Daughter-in-law of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Father-in-law has been in Craghall for about 3 months. He has settled well and is happy. Staff are fantastic. He is always clean, well dressed. The home is very clean in all areas, rooms, communal areas. Staff are professional in their tasks but are approachable and happy to spend time talking to family.

I now do not worry about my father-in-law's safety and well-being.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your father in law's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Craghall.

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Review of
Eighton Lodge
from D S (Relative of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

This review is for The Manor. The Young Onset Team are amazing. I have found the team to be caring, kind, mindful, generous, considerate, proactive, supportive, creative, hard working, helpful and responsive. This also extends to Eighton Lodge Team and Management. Food and activities are to a high standard.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words and support! We're thrilled to hear that you've had such a positive experience of our dedicated young onset dementia home, The Manor at Eighton Lodge. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from June S (Cousin of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

The Eighton lodge Manor is a truly beautiful, well appointed and equipped facility, but you can't get a sense of the team behind this amazing home just looking at the website, it is them who make this place exceptional. My cousin was admitted with Alzheimer's at a young age and has settled very well

due to every member of staff showing respect and genuine care for her and the residents. All the rooms have a lovely homely feel about them and the bedrooms with on suites are spacious and attractive. The gardens are beautifully maintained and accessible with a beautiful decking area to enjoy BBQ'S during the summer months. The management team at the Manor have been sensitive, supportive and kept me updated with her progress while she adjusts to her new journey through life. With all my heart thank you all.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your heartfelt review and your support! We're thrilled to hear that you've had such a positive experience of our dedicated young onset dementia home, The Manor at Eighton Lodge - thank you for trusting us with your cousin's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from Graeme M (Son of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My dad has been in Eighton Lodge now for over 4 years and in that time the staff who looked after him, and the care he receives, is nothing short of exceptional. He is very happy there and wouldn't dream of moving him anywhere other than Eighton Lodge

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Review of
Eighton Lodge
from W W (Son of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Since the oil filled radiators were put in mam's room it is much more acceptable and cosy. I have no complaints the way mam is cared for and treated. Personally I am very happy with all that is done for mam.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Eighton Lodge.

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Care Homes Owned by Wellburn Care Homes Ltd in Tyne & Wear

Wellburn Care Homes Ltd Locations in Tyne & Wear (6)

Wellburn Care Homes Ltd Reviews in Tyne & Wear (401)

Craghall

Glenholme House

Glenholme House

Craghall

Craghall

Glenholme House

Glenholme House

Glenholme House

Eighton Lodge

Eighton Lodge

Eighton Lodge

Eighton Lodge

Eighton Lodge

Eighton Lodge

Whorlton Grange

Craghall

Eighton Lodge

Eighton Lodge

Eighton Lodge

Eighton Lodge

Awards / Recognitions (11)

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