Ascot Care Ltd in Tyne & Wear | 3 Care Homes

Review of
Westoe Grange Care Home
from Sheila M (Respite Resident) published on 25 August 2025 Submitted via Website • Report

Overall Experience

My brother stayed at Westoe Grange for respite for 2 weeks, and the experience was a very positive one. The Manager and the team were incredibly accommodating as my brother had been in hospital and was very confused. His daughter's, who found the whole situation very stressful, were supported in the

initial move, and the manager and team went the extra mile to ensure that he settled as well as could be expected. I live in Cornwall and was very concerned about my brother. I would like to express my thanks for their help during his stay, and although he is moving on, I would highly recommend Westoe Grange.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your loved one's positive respite experience at Westoe Grange. We're pleased to hear that our manager and team were able to support your brother and his family during a stressful time. We're very thankful for your kind words about our team and home.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review of
Westoe Grange Care Home
from V P (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

My dad's first experience of staying for respite care has been a very positive one. The staff were incredibly caring, thoughtful and provided me with regular updates on how he was settling. When I first visited the home I got a sense of warmth and understanding of residents needs. Dad, during his 2

week stay participated in activities, singing and bingo for example and there was always someone to talk to. Family members visited during his stay and his was never a problem and they found him content and settled due to supportive, experienced staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your positive experience with Westoe Grange. Were pleased to hear that your dads respite stay was comfortable and that our staff kept you well informed throughout. Its great that he was able to enjoy activities and feel supported, and that visiting family felt welcomed and reassured.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review of
Westoe Grange Care Home
from Paul K (Son of Resident) published on 16 July 2025 Submitted via Website • Report

Overall Experience

Following a fall at home, Mam went into respite care at Westoe Grange for a short time, while we (family) sorted out adaptations to her house etc. From the moment we called to enquire about room availability, to the day when she finally headed back home after a stay of around one month, the team at

Westoe Grange were first class: the staff at Westoe Grange were like an extension to the family and nothing was ever too much trouble to them - they ensured Mam's stay was just right to help her regain confidence after the fall. The staff are constantly attentive, and all of them are genuine, extremely hardworking and deeply caring.
Thanks in no small part to the care of the team at Westoe Grange, Mam is back home, living independently again (at 96 years old). The short period of respite care they provided is just what she needed to help her get back on her feet.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such a heartfelt review of Westoe Grange. We're delighted to hear that your Mam's respite stay helped her regain confidence and that our team could support her like family. It's wonderful to know that their hard work and genuine care contributed to her returning home to live independently again.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review of
St Annes Care Home
from J P (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at St Anne's since March 2025. She has settled so well and is really happy there. All the staff are lovely, they know who you are and who you are visiting and know exactly where mum is every time I go. Mum has made lots of friends there and when we visit she can't get rid of

us quickly enough so she can get on with her socialising. She is so much better in herself since living there. Putting Mum in care was such a hard decision but seeing how well she is looked after and the care the staff take of her has totally put my mind at rest. It's like a little family.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at St Annes Care Home

Thank you for sharing such a heartfelt review of your Mums experience at St Annes. Were delighted to hear that she has settled in so well, feels happy, and enjoys a vibrant social life. Its wonderful to hear our family-like atmosphere has made a positive difference for your Mam and your family.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing St Annes.

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Review of
Westoe Grange Care Home
from Dionne D (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My mam only resided at Westoe Grange for a little over 8 months but her time there was filled with genuine care, love and support. The staff are so friendly and clearly love their job. I would often come in to find the staff giving mam a cuddle when she was confused or anxious until I could be with

her: the staff will never appreciate how their actions supported me as much as my mam! When mam was admitted to hospital, two members of staff visited her and again offered support and love to both mam and the family; they even attended her funeral and were visibly upset because of their genuine affection for mam. I will never forget the dedication and love showered on mam at Westoe Grange and wish I could mention each and every member of staff personally - as they all played a part in helping mam to feel she belonged during her final months. Thank you all so much for everything you all did - you are such special people and you will probably never realise the difference you made to our lives.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you so much for your kind words about your Mam's time at Westoe Grange. We're sorry for your loss, but it means the world to us to know that our staff filled your Mam's last months with genuine care, love, and support. We're very touched to hear how the Westoe Grange team helped comfort her, and how their compassion meant so much to you and your family.We will share your kind words with the whole team, and I am sure they will be deeply grateful. Thank you again for your trust and for letting us be part of your Mam's journey.

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Review of
Princess House
from T L (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

I have never had any issues with Princess House. The care they have provided for my mam has been 100 per cent. All the staff are very approachable and friendly.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Princess House

Thank you for your kind words. It's great to hear that you've consistently had a positive experience and found our staff to be approachable and friendly. We're very glad you feel confident in the care your Mam is receiving with us. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Princess House.

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Review of
Westoe Grange Care Home
from D R (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report

Overall Experience

My mum has just celebrated her 90th birthday at Westoe Grange. I cannot thank the staff enough for all their help,support and kindness in making this event such a special occasion for us all! Although the Home was especially busy that day, they found time to provide us with tea, coffee and sandwiches

as well as decorating the room with banners and balloons. Their care and support for not only my mum but for all the family is exemplary and we have some lovely treasured memories as a result. Thank you so much.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such a lovely review. We're thrilled to hear your Mum's 90th birthday was so special and that our team helped make it a memorable day for your family. Despite a busy day, we're glad you felt supported and cared for. We'll pass on your kind words about the staff.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review of
Westoe Grange Care Home
from a m (Daughter of Resident) published on 21 April 2025 Submitted via Website • Report

Overall Experience

My mam has been here for 6 months now and I can't fault the place. The staff are so caring and friendly and any niggles I've had have been dealt with quickly and efficiently. All the staff are attentive and make me feel very welcome. The home is very clean and tidy and mam is always in clean clothes

and very tidy which makes me so happy. The home has a very happy atmosphere. The activities are inclusive , just wish there were more but I appreciate it costs money from more staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such lovely feedback about your Mams experience at Westoe Grange. Were delighted to hear that our caring and friendly staff have made both you and your mam feel so well supported, and that any concerns have been addressed quickly and efficiently. It's also wonderful to know that the cleanliness of the home and the care taken with your mam's appearance brings you peace of mind. We appreciate your comment about the activities. Your understanding means a lot, and were always looking at ways to enhance what we offer.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review of
St Annes Care Home
from Trudy R (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

I have to express my thanks to all staff. My mam after 86 years had a fall, went into hospital then unfortunately had to go into care, which was a really difficult time. The staff and that is everyone have been so understanding making sure her care was put into place, always with a smile and excellent

encouragement as my mother has lost her nerve walking after the fall. The staff have gone out of their way to support me as well. Giving a phone call and a update at all time on many occasions. Nothing has been a problem to solve, again I feel my mam is in safe hands. Thanks a million.

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Review of
St Annes Care Home
from S M (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

We were very concerned about where dad went but all of the staff at St Annes Care Home welcomed all of us and made things exceptionally easy and made dad feel comfortable straight away.
He feels already at home which is extra important for us as family. Ongoing treatment has been instant and we all

fee dad will enjoy his time here. Thank you all so much for helping all of us.

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Review of
St Annes Care Home
from L S (Friend of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Friend has recently moved into St Anne's and they have been really good. The staff are caring and friendly and nothing is a bother to them. We had to find a care home fairly quickly for our friend and they have been very accommodating.

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Review of
St Annes Care Home
from M R (Son of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at St Annes Care Home for a few weeks now, following a brief stay in hospital after fracturing her hip. She has been very happy throughout her stay and has been well cared for by the friendly staff, who have kept us updated with her daily life and improving mobility.

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Review of
St Annes Care Home
from C M (Brother of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

My sister moved into St Annes in March 2023. This was arranged over a weekend and has proven to be a good decision. Located on the lovely frontage of Whitley Bay my sisters room looks onto the promenade. Easy access to fresh air and connection with the community.
A warm welcome and lots of smiles are

offered by staff at all times which generates a caring and sensitive and friendly approach to the elderly through all levels of the organization.
Cleanliness of the fabric is clean and tidy and to a reasonable standard with improvements managed on a rolling programme. Individual residents rooms are cleaned regularly and although of modest standards access to shower/bath facilities are available. Lift provision could be improved. Lounges offer choices to residents for social activities or to simply relax and chat.
A variety of activities is on offer to all able residents and the Christmas celebrations is well attended. Live entertainment is part of the fun. My sister is content.

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Review of
St Annes Care Home
from A C (Son of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

We sought a respite place for mother that would meet her needs. We were delighted from the outset at the quality of care in all it's diverse dimensions. Staff were always very good humored in dealing with the various demands of our mother. Feedback and information for family was first class and reassuring.

We were concerned about medication and health but knew we were leaving mum in very good hands. We would recommend this home to anybody and would not hesitate to return mum to their care in the future.

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Review of
St Annes Care Home
from J G (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

St Annes Care Home goes above and beyond to look after their residents and make them feel happy, engaged, mentally stimulated and well fed.
The communication I've had from staff is amazing and they are always willing to help, no matter what it is.
The recent Christmas party was great. My dad was

up dancing, big smile on his face and seemed very happy.

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Review of
St Annes Care Home
from P W (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

Mum settled in quickly and I am impressed with how safe St Annes Care Home feels and how welcome we are made as visitors. Mum clearly likes the food and the coastal location means we can make the most of even short walks outside. She has been there for more than a year now and it is great to see the

same staff over and over again, so helpful, friendly and caring and anything we point out gets sorted out.

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Review of
St Annes Care Home
from Karena F (Niece of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

St Annes Care Home has excellent standards and is run by brilliant managers the staff are amazing always courteous and polite that always have time for my uncle and myself and always keep me informed on the things I need to know.
Thank you St Annes, You all should have a pay rise for the amount of

work you all do.

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Review of
St Annes Care Home
from Alan S (Nephew of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

My auntie was rushed into St Annes Care Home on a temporary basis but we liked it so much and she settled straight away so arrangements were made for her to stay permanently. The staff are excellent at what they do and so friendly.

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Review of
St Annes Care Home
from C M (Son of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident since April 2024. He has been well looked after during that time. The staff treat the residents so well and show real compassion with them. I am always kept up to date if there are any issues with my dad. The care home has a real family feel.

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Review of
Princess House
from N M (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

I originally enquired about Dad being a day visitor, but after a fall he was lucky to move into Princess House to continue his recovery. Dad has adapted well and is enjoying the excellent care and attention he receives. From the amazing housekeeping duo, friendly chefs who are always happy to make Dad's

favourite and chat about football to the exceptional care and tenderness provided by the carers. Life at Princess House feels like being part of an extended family and I am delighted Dad is receiving the best care and support possible.

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Care Homes Owned by Ascot Care Ltd in Tyne & Wear

Ascot Care Ltd Locations in Tyne & Wear (3)

Ascot Care Ltd Reviews in Tyne & Wear (78)

Westoe Grange Care Home

Westoe Grange Care Home

Westoe Grange Care Home

St Annes Care Home

Westoe Grange Care Home

Princess House

Westoe Grange Care Home

Westoe Grange Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

St Annes Care Home

Princess House

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