Care Homes Owned by Anavo Group

Thank you again for your balanced and thoughtful review. Read less

Thank you for your positive review about the happy and friendly staff at Sandstone Brook. We are extremely encouraged to hear that you have confidence in our service and that Mum has settled so well. The Staff work hard to deliver high standards of quality care. I will pass your comments on to everyone. We value all feedback as this can be a huge boost to staff morale and can help us to improve our service where required. Read less

Thank you for such a wonderful review of Alexandra Mill. We are delighted that you felt confident in choosing us for your mum and that your experience has reassured you that it was the right decision. Our team takes great pride in providing a warm, welcoming and exceptionally clean environment, so your kind comments about our housekeeping and cleaning teams will mean a great deal to them. It is lovely to hear that mum receives attentive, compassionate care and that our nursing team keeps you informed and supported during your visits. We are also pleased that our kitchen team's efforts to provide fresh, appetising meals and alternative choices have made such a positive impression. Your feedback means so much to our entire team. We remain committed to ensuring mum feels safe, comfortable and well cared for, while you and your family feel welcomed, involved and reassured. Thank you for trusting us to care for someone so important to you. Read less

Thank you so much for your lovely review and for taking the time to share your experience of Alexandra Mill. We are delighted to hear that our team provided professional, organised and compassionate care, ensuring both the patient and their family felt supported and responded to throughout their time with us.

We will be sure to pass your special thanks on to Katie from our Activities Team, who will be so pleased to know that her kindness and compassion have made such a positive difference.

Your kind words mean a great deal to the whole team and reinforce the importance of providing person-centred care and support to both our residents and their loved ones. Thank you for choosing Alexandra Mill and for recognising the dedication of our team. Read less

Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that your mum is happy and well supported and that you feel confident in the care she receives. It is especially lovely to hear your kind comments about our staff and Activities Team. Building strong relationships with residents and their families is very important to us, and we are pleased that you and your Dad feel comfortable speaking with the team at any time. Thank you for your continued trust and support. Read less

Thank you so much for your lovely review and for sharing your experience of Alexandra Mill. It is wonderful to hear that both your Mum and your family feel so supported, welcomed and reassured. We pride ourselves on providing compassionate, person-centred care, ensuring that every resident feels valued and that families feel comfortable asking questions and seeking support whenever needed. Our activities team will be delighted to hear your kind words, as they work hard to ensure everyone has opportunities to participate and enjoy meaningful experiences, whatever their individual needs. Thank you for placing your trust in us to care for your Mum. Your feedback means a great deal to the whole team at Alexandra Mill. Read less

Thank you so much for taking the time to share your lovely feedback about Alexandra Mill and, most importantly, the care your Mum receives. We are delighted to hear that your experience since July has been excellent and that you have found our staff to be A1 in providing the care and support you want for your Mum. It is also wonderful to hear your positive comments about the welcoming environment and cleanliness of the home. We appreciate your honest feedback regarding dignity and understand your Mum's preference for privacy when washing and dressing. Our team will continue to promote her independence and dignity while ensuring her safety, and we will review how we can best balance these needs with her wishes. Thank you also for highlighting the flowers and full bin. We will address this with our housekeeping and care teams to ensure these areas are consistently maintained. Your feedback is valued and helps us continually improve the experience for our residents and their families. Read less

Thank you for trusting Alexandra Mill to care for your mother-in-law. We are so pleased to have her as part of our Alexandra Mill family. Read less

Thank you for taking the time to share your feedback. We are pleased to hear that you feel our staff do their best during the day. We take your comments regarding nighttime staffing levels and response times to call bells seriously. The management team will review staffing deployment and monitor call bell response times to ensure residents receive timely support and assistance. Your feedback helps us identify areas for improvement and enhance the quality of care we provide Read less

Thank you for your feedback. We are sorry to hear that the respite stay did not meet expectations.

We take concerns regarding skin integrity, moving and handling, communication and activities seriously. However, none of the concerns outlined in this review were raised with the home during the stay or following discharge. Had they been brought to our attention, we would have welcomed the opportunity to investigate and respond.

The gentleman had capacity and was supported to make his own daily choices, including how he wished to spend his time and whether he wished to participate in activities or use our facilities. This is an important part of our person-centred approach.

Our moving and handling procedures require individualised care plans and appropriately trained staff for residents requiring hoist transfers.

We remain happy to discuss these concerns directly with the gentleman or his representative so they can be reviewed fully. Read less

We're sorry to hear that your mum's time at Lancing Beach was not the experience you had hoped for.

The concerns raised have been taken seriously and addressed by the team. While we're unable to discuss the details of an individual resident's care publicly, please be assured that resident wellbeing remains at the heart of everything we do.

We wish your mum and your family all the very best. Read less