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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cygnet Nursing Homes in Surrey

Only the locations & reviews in Surrey for Cygnet Nursing Homes are showing below.

View the details of all 2 locations (with 95 reviews) owned by Cygnet Nursing Homes

Cygnet Nursing Homes Locations in Surrey (1)

 - Browse 1 Care Home owned by Cygnet Nursing Homes in Surrey
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Tupwood Gate Nursing Home
74 Tupwood Lane, Caterham CR3 6YE 
9.9 57 reviews
Tupwood Gate Nursing Home, Caterham, Surrey
"I have a member of family who has been there for a long time never had any problems care staff are great if ask them a question always…"   Read all 57 reviews
  • from £1,500 / week
  • 35 Rooms
Location Type Care Home

Tupwood Gate, which provides nursing and residential care, is located in the quiet residential town of Caterham in Surrey. The care and warmth at Tupwood Gate is clear to see as soon as you arrive. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care

Cygnet Nursing Homes Reviews in Surrey (57)

9.8

Cygnet Nursing Homes has a Group Review Score of 9.8 (9.821) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cygnet Nursing Homes must have a Review Score.

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Review of

Tupwood Gate Nursing Home

from Christine S (Sister of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a member of family who has been there for a long time never had any problems care staff are great if ask them a question always willing to help the managers Office Door is always open for a chat The meals are good and Activities are good going out on the bus to different places I don't have
a problem with any one at the care home always trying to help me any way they can
Reply from Busi Mudimbu, Home Manager, Tupwood Gate at Tupwood Gate Nursing HomeThank you for your review. We truly appreciate the time you've taken to share your feedback and thank you for rating the care we give at Tupwood Gate so highly. Everyone in the team does their best at all times and it is great to be recognised.
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Review of

Tupwood Gate Nursing Home

from Kaye W (Wife of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a spell in hospital,it was clear that my husband was unable to return home. I have a friend whose husband is in Tupwood. She had researched several homes and strongly recommended Tupwood.
My sons and I turned up at the home without an appointment to be greeted with smiles from Busi the house
manager and Tully her deputy..
They listened to our queries and answered with kindness and patience.
When my husband arrived at the home,Rose greeted him ,she was amazing so kind and understanding ,
Bobby did everything we asked to make his room more personal.
Sue the entertainment manager is brilliant and encourages the residents to get involved in the various activities in a gentle way.
The catering staff are also excellent and produce home cooked food with a varied menu .
The care staff have a very difficult job as the residents needs can be complex and basic but they always do their job with a smile,they are to be commended.
The home is spotless ,as are the residents.
Reply from Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeWe are really blown away by such a wonderful review. Thank you so much for sharing your experience and mentioning members of our team who all do brilliant work and help to make Tupwood Gate what it is. Your review has truly touched us. Again, thank you for taking the time to write this.
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Review of

Tupwood Gate Nursing Home

from Nick W (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her final few months at Tupwood Gate. My family were all very happy with the way she was looked after. The management and staff are excellent. Everyone was friendly, caring and sensitive to my mother's and our needs. Tupwood Gate took care of everything and ensured that she was always
comfortable. The activities, which were organised every weekday, were great fun and helped to make the home feel like a real community. Thank you to everyone at Tupwood Gate.
Reply from Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for taking the time to write this review and share such kind words. We take pride in the standard of care for all of our residents and it will mean so much to the team to be recognised for this. It was our honour to look after your Mother.
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Review of

Tupwood Gate Nursing Home

from Paul W (Son of Resident) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really helpful staff, dad is always clean and well dressed, staff genuinely seem to care about the residents, including reception, house keeping and maintenance staff not just the care workers or medical professionals. The food is always freshly cooked and looks and smells nice. Highly recommend
Reply from Busi Mudimbu, Service Manager at Tupwood Gate Nursing HomeThank you so much for your review. We really appreciate that you recognise everyone in our team whose contributes to the high level of care we provide for all of our residents.
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Review of

Tupwood Gate Nursing Home

from Sarah C (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really lovely home with staff who genuinely care about their residents. They unfailingly treat my Mum with kindness and respect and I know she's in safe hands which is a huge relief. Highly recommended
Reply from Busi Mudimbu, Service Manager at Tupwood Gate Nursing HomeThank you so much for taking the time to write this review and share your experience of Tupwood Gate. It is our pleasure to care for your Mum. But it really means a lot to our team to be recognised for the care they give to all of our residents. Thanks again
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Review of

Tupwood Gate Nursing Home

from Helen H (Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Here for respite following hospital stay. Felt better immediately. Caring staff. Food excellent. Chef makes your preferences. Enjoyed hairdressing. Word games, yoga, exercise to musis and bingo!
Reply from Busi Mudimbu, Home Manager, Tupwood Gate at Tupwood Gate Nursing HomeThank you so much for taking the time to write a review. We are so glad that you enjoyed your short stay with us and we're so glad to be able to help you during that time.
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Review of

Tupwood Gate Nursing Home

from Lizabeth W (Wife of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanting to say how pleased I am that we chose Tupwood when my husband was finally ready to be discharged from hospital six months ago. The whole team from the handymen, to the nurses, cleaners, carers, managers , kitchen staff and activity organiser are all so friendly, helpful and caring and of
course dedicated and skilled. My husband has complex needs and the support they have given to us both is incredible . He loves the food and I love the sense of fun and how everyone is so approachable. Thank you Busi & Tully.
Liz wife of resident
Reply from Busi Mudimbu, Home Manager, Tupwood Gate at Tupwood Gate Nursing HomeWhat lovely feedback to receive. To be recognised in this way means so much to all of our team who help make Tupwood what it is. We are privileged to care for your husband and always try to bring the fun. Thank you for taking the time to write this review.
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Review of

Tupwood Gate Nursing Home

from Lorraine C (Wife of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was more than happy my husband was accepted in your lovely home . It was very difficult for me after careing for him so long ,but I know he is getting first class care by your cheerful staff. Thank you all
Reply from Busi Mudimbu, Home Manager, Tupwood Gate at Tupwood Gate Nursing HomeThank you so much for taking the time to write such a lovely review. We are very happy to care for your husband and that you view it as 'first class' means so much to us as a team here. Thank you again
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Review of

Tupwood Gate Nursing Home

from Angela W (Wife of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had been a resident Tupwood Gate for over 3 years
Over this time he has been well cared for in a kind and respectful manner. All staff in all departments have been friendly and helpful at all times to both of us,There is a warm homely atmosphere within the home . In more recent times when
my husbands health was failing he was well cared for in all respects and his care wishes respected.I would recommend Tupwood Gate to people wanting to feel part of a community and in comfortable surroundings . There is also a lovely garden which residents enjoy in better weather.
Reply from Busi Mudimbu, Manager at Tupwood Gate Nursing HomeThank you so much for sharing your experience and posting a review here. We take pride in providing high levels of care to anyone who spends time at Tupwood Gate and we view them and their loved ones, as part of our community. We are grateful to be recognised and so glad that you feel your husband has been so well looked after.
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Review of

Tupwood Gate Nursing Home

from Helen N (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff team at Tupwood Gate Nursing Home are fantastic going the 'extra mile' to support mum. The entertainment team ensure residents enjoy different activities 6 days each week. Mum also really enjoys the singers and musicians that visit regularly.


I am confident that mums healthcare needs are

met and the nursing, care and management team are approachable if I have any concerns or queries about her needs.


I can understand why the home was shortlisted and in the National finals for the best in palliative care support. Well done Tupwood and thanks.

Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for your incredibly kind and detailed review of Tupwood Gate Nursing Home. We are absolutely thrilled to hear that our staff team is "fantastic" and goes the 'extra mile' to support your mum, and that she so thoroughly enjoys the diverse activities and visiting musicians. It's wonderful to know you feel confident in how her healthcare needs are met and that our nursing, care, and management teams are approachable.
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Review of

Tupwood Gate Nursing Home

from Nina B (Friend of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team at Tupwood Gate are amazing. We booked our elderly neighbour in for respite after having a hip replacement. He is 100 years old and just as amazing. We chose Tupwood as my mother-in-law was taken care of there over 7 years ago. Then and now, the staff go above and beyond to care for the
residents. A lot of staff remain from many years ago, which speaks volumes to me. My neighbour was shown a positive attitude to get him back home to looking after himself. Tupood Gate is fantastic.
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeIt means a great deal to us that you chose Tupwood Gate again, and we are incredibly proud that our long-standing staff continue to go above and beyond. Your feedback about the positive attitude shown to help your neighbour get back home speaks volumes. We are so grateful for your kind words.
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Review of

Tupwood Gate Nursing Home

from John P (Husband of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care and nursing staff, nothing too much trouble. Sanitary needs attended to without delay. The home has a cleaning regime that maintains the highest standards possible . The overall facilities are excellent , all food is cooked in their own kitchens, residents entertainment is well catered
for. Car parking is easy with plenty of spare places. And very importantly, Tupwood Gate is a very happy place.
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for taking the time to share such a heartwarming review of Tupwood Gate. We are absolutely delighted to read your kind words about our care and nursing staff, and that you feel nothing is too much trouble for them.
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Review of

Tupwood Gate Nursing Home

from John A (Friend of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited your care home on Bank Holiday Monday 26th May to see friends currently staying with you.
We were impressed in every respect including your furnishings and cleanliness of the building, the care provided by all staff on duty which included giving us coffee on arrival!
We sat
comfortably for over an hour and was only sorry no one asked us to stay for lunch! The smartness and cheerfulness of all staff and the outstanding helpfulness of the duty receptionist well done
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for taking the time to share your wonderful feedback following your visit to see friends on Bank Holiday Monday! We are absolutely thrilled to hear that you were impressed with every aspect of our care home, from the furnishings and cleanliness to the outstanding helpfulness and cheerfulness of our staff, including the duty receptionist. We pride ourselves on creating a warm, welcoming, and high-quality environment, and it means a great deal to know this resonated with you.
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Review of

Tupwood Gate Nursing Home

from Anne-Marie G (Granddaughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Tupwood Gate take good care of my Grandmother who has been a resident at the home since August 2024.


The nurses, care staff and managers provide excellent person centred care, we could not ask for more. The staff are caring and compassionate we are very happy with the care that my grandmother

receives.
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for your kind words. We're truly grateful for your feedback and are delighted to hear that your grandmother is receiving the care and compassion she deserves. At Tupwood Gate, our team is dedicated to providing person-centred support, and knowing that it's making a positive difference means the world to us.
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Review of

Tupwood Gate Nursing Home

from Adrian A (Son of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely home, my dad calls it his hotel. A great atmosphere and all the staff are lovely. What more could you ask for than a cooked breakfast followed by morning activities, then in to the dinning room for lunch. The conservatory is bright and welcoming and the gardens are a joy when the suns
out. The building is like a stately home rather than the modern purpose built options and I can see myself booking in for a break. Well done all.
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you for your wonderful feedback! We're so pleased to hear that your dad is enjoying his time with us-and we love that he calls it his hotel! Creating a welcoming, homely atmosphere is at the heart of what we do, and it's lovely to know that the meals, activities, and surroundings are being enjoyed.
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Review of

Tupwood Gate Nursing Home

from Sue W (Wife of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Im very happy at the way my husband is being cared for, .on a negative note would like him to receive more liquids , i know its difficult as he has to have help with it!!
Every thing else is very positive and the care is fantastic and he is very happy, all the staff are wonderful and happy cant
ask for me !
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for your kind words and for taking the time to share your thoughts. We're delighted to hear that your husband is happy and that you're pleased with the care he's receiving-our team takes great pride in creating a supportive and joyful environment.We also truly appreciate your feedback regarding his fluid intake. Ensuring every resident's needs are met is very important to us, and we will review this with the team to see how we can better support him in this area.
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Review of

Tupwood Gate Nursing Home

from David B (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Tupwood Gate to provide residential palliative care and nursing for my father. The home is clean and friendly and makes the effort to keep residents entertained and engaged. Whilst he was only there for a week, I cannot express enough gratitude for the exceptional care, nursing and personal
attention provided by nurses and carers that he was given during his stay. The management team have been professional and supportive throughout and are friendly and welcoming to all that either visit or are resident. Every aspect has helped provide a great comfort in knowing that he was being cared for during his stay. I would highly recommend Tupwood Gate for its professional care and facilities.
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeProviding comfort, dignity, and compassionate care-especially during such important moments-is at the core of what we do. Your recognition of our team's efforts means a great deal to all of us. Thank you for taking the time to submit a review.
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Review of

Tupwood Gate Nursing Home

from Heidi A (Sister of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is always suppored with his staff and they really do support my brother getting to know him as well as us his family as his background is complex also I'm impressed with that every where my brother is his staff is with him even when he was in the hospital having surgery the staff stayed by
his bedside and kept up the commucation with myself all of his needs are meet with his best interest in mind and I'm always when iv asked to see the manager it's a pleasure to be for once able to talk about my brother with everything being open nothing is not said and we agree like with his planning on going on holiday
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeWe truly appreciate you taking the time to share your experience. It means a great deal to us to hear that your brother feels supported and cared for, and that you've felt included and informed every step of the way.
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Review of

Tupwood Gate Nursing Home

from Michele W (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Tupwood Nursing Home are always welcoming and caring towards both residents and their families. My dad appears very happy and enjoys joining in with activities during the day especially the musical activities.
Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for your kind words. We're delighted to hear that your dad is happy and enjoying the activities-especially the musical ones! It means a lot to our team to know that our efforts help residents and their families feel welcomed and cared for.
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Review of

Tupwood Gate Nursing Home

from M W (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tupwood Gate Nursing Home provides exceptional care. The attentive, patient staff treat residents with dignity and respect, going above and beyond to meet their needs. The facility is spotless, with no unpleasant odors, and cleanliness is maintained to the highest standard.


A variety of engaging

activities, including music, arts and crafts, and pet therapy, keep residents stimulated. Even bedbound individuals are included. The management team is professional, approachable, and committed to open communication with families.


With strong security measures in place, families have peace of mind knowing their loved ones are safe. I highly recommend Tupwood Gate for its compassionate and professional care.

Reply from Sibusiso Busi Mudimbu, Home Manager at Tupwood Gate Nursing HomeThank you so much for your kind and thoughtful review. We're truly grateful for your recognition of the hard work and dedication of our team. At Tupwood Gate Nursing Home, we strive every day to provide compassionate, dignified, and personalised care for all our residents, and it means the world to hear that this has been your experience.We're especially pleased that you've noticed the cleanliness of our home and the variety of activities we offer. Ensuring that every resident feels included, engaged, and safe is at the heart of everything we do. Thank you again for your support and trust.
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Awards / Recognitions (3)

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