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Care Homes Owned by EQ Care Group

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by EQ Care Group
Bracebridge Care Group is built on Emotional Intelligence through the veins of all that they are and all that they do. They are dedicated to providing exceptional heart-centred care across their newly established care homes. The homes they build are designed to support diverse individual needs, especially people living with dementia. They emphasise inclusivity, welcoming older LGBTQI individuals, and fostering a sense of community and belonging. Each home has a team of dedicated professionals carefully selected for their emotional intelligence and commitment to heart-centred care.

The care environments are thoughtfully crafted to feel like 'home from home', promoting independence and emotional well-being. Including dogs (and ducks in one home!) living in the homes – which offer a true sense of home and a 4-legged friend for everyone! Team members relax when times get tough and people who exhibit heightened emotions are calmed by a dog in the home.

They created a whole system on tech with a focus on giving back time to the team so they can spend more time with the people they support. They employ innovative technologies such as Nourish care planning, Camascope EMAR, and PainChek to ensure high-quality, kind and heart-centred care to everyone including the team. The homes are also equipped with acoustic monitoring systems to enhance people’s safety without unnecessary intrusions especially at night-time.

The team is led by a senior team who understand leadership in care. With the CEO a director on the Outstanding Society, as well as a recipient of the Chief Nurse award, they know that they will keep developing their offer. They are always open to sharing their best practice and have had other care home groups come and join the managers for days in their homes to see how they use their systems and to enable them to learn. They understand that every day offers the opportunity to feel purpose and love.

EQ Care Group Locations (5)

 
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5 Care Homes owned by EQ Care Group
The Oaks

Rubery Lane, Rubery, Birmingham B45 9AY 

9.9 29 reviews
"Mum had tried respite at another home locally and before choosing a long term home we encouraged her to try The Oaks. She initially booked…"   Read all 29 reviews
Location Type Care Home

The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support. Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home… Read more about The Oaks

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 71 Rooms from £1,350 / week
Acer Lodge

Eleanor Street, Blackburn BB1 1GA 

9.8 15 reviews
"I am incredibly grateful for the care my dad received during his two-week respite stay at Acer Lodge care home. The staff went above and…"   Read all 15 reviews
Location Type Care Home

Acer Lodge care home in Blackburn is newly built (2024) offering dementia nursing, nursing and residential care for people over 55. The home offers heart-centred and high-quality care, fostering a sense of community, well-being and independence. Acer… Read more about Acer Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 70 Rooms from £1,000 / week
The Maples

Randlay Avenue, Randlay, Telford TF3 2LH 

9.7 19 reviews
"Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is…"   Read all 19 reviews
Location Type Care Home

The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support. Wi-Fi is available throughout the property. State of the art, innovative technology is used throughout the home enabling… Read more about The Maples

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 70 Rooms from £1,100 / week
The Rowans

339 Bickershaw Lane, Wigan WN2 5TE 

8.9 5 reviews
"I had a lovely experience in this home. The environment is always neat and welcoming. I didn't feel I was in a carehome when I visited. The…"   Read all 5 reviews
Location Type Care Home

The Rowans offers residential, nursing and nursing dementia care and support in a homely environment in Bickershaw, Wigan. Conveniently situated, the home has good bus routes for visitors, with a bus stop very close. Wigan town centre is around 15… Read more about The Rowans

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 66 Rooms from £1,000 / week
Cedar Lodge
Opening May 2025

Eastfield Lane, Whitchurch-on-Thames, Reading RG8 7EJ 

Location Type Care Home

Cedar Lodge care home in Whitchurch-on-Thames aims to offer residents the care they need in a welcoming environment. The care home is operated by the EQ Care Group and offers residential care and dementia care. In comfortable surroundings, residents… Read more about Cedar Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability / Autism
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 24 Rooms from £1,900 / week

EQ Care Group Reviews (68)

9.6
EQ Care Group has a Group Review Score of 9.6 (9.554) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to EQ Care Group must have a Review Score.

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Review of

The Rowans

from Sparkles A (Friend of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely experience in this home. The environment is always neat and welcoming. I didn't feel I was in a carehome when I visited. The team members were cheerful and amazing even when we stopped by late at night to drop off our friend.He seems really cheerful to be back home. Nice staff,lovely
ambience,great place to sit and have a cup of tea with family.

Reply from Samantha Crawley, CEO at The Rowans

Thank you ever so much for your fabulous review - we truly appreciate you taking the time to send this through! We are so utterly proud of the team at The Rowans, we are so thrilled when people see just how amazing they are! So happy to hear that your loved one is happy in this home


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Review of

The Maples

from W D (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mom admitted from hospital - room lovely. No care plan discussed with family. Mom complained food was often cold and unedible. Often left uncomfortable as personal not carried out and then would need full change. Staff often turned buzzer off without answering query and would return some time later.
Very understaffed on daily basis. Staff doing their best. Mom was discharged with hematoma - resulting in re-admission to hospital.

Reply from Samantha Crawley, CEO at The Maples

The Blossom Suite, which is run separately to the care home, is an enablement space, we work with people to help them move on to their next destination. We are so sorry to hear that you were not happy with your experience here. The plan of care for people in the suite is very different to that of someone who lives in a care home and each person is set on a pathway of care to enable them to achieve set outcomes. We are so sorry that we didn't explain how our systems worked, it would be good to speak with you to learn what we can do better. Our team can only switch off the buzzer within the room, they must 'tag' in to the device on the wall to do this. We have helped many people achieve their goal of going home following the care & physio received in the Blossom Suite. We are routinely inspected by our commissioners and staffing levels within the suite are typically very good. Please don't hesitate to make contact so that we can explore what happened during your Mother's stay with us.


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Review of

The Maples

from K B (Husband of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is very well run, very clean and very tidy. All the staff are very kind and caring. I have no hesitation in recommending The Maple to anyone needing that care.

Reply from Samantha Crawley, CEO at The Maples

Thank you so much for your review - the team at The Maples is exceptional and we are so proud of the team and how the love and care for the people who live there - we really appreciate your feedback


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Review of

Acer Lodge

from E B (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all areas.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for our lovely review of our home. We are so proud of the team and the outcomes achieved by them with the people who live in this home. We are so thankful to have been able to offer you and your family such a great experience.


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Review of

The Oaks

from C J (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had tried respite at another home locally and before choosing a long term home we encouraged her to try The Oaks. She initially booked a month's respite but after 2 weeks decided to make it her permanent home. Mum found the staff to be very caring and the atmosphere more calm. She definitely prefers
the food and is finally gaining weight. She absolutely loves Ted (the resident dog). Her room is lovely and when visiting all the staff are very welcoming and friendly.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for the positive feedback for not only our care team, but our kitchen team and of course, TED! It has been a pleasure having mum here with us, she is definitely part of The Oaks family and it is always great to know that you receive a warm welcome during your visits too.


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Review of

The Oaks

from J A (Power of Attorney of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very pleased with the quality of care provided, especially during February when our friend's birthday celebration was thoughtfully personalised in a particularly meaningful way.


Our friend also thoroughly enjoyed a trip out with staff to a local cafe.


All staff we have met have

generally come across as being sincere, proactive and professional. They are friendly, caring and accommodating. That has been apparent on each visit, typically from the moment we have arrived at reception when we often receive a warm welcome. So it is no surprise to us that our friend has frequently expressed happiness with living at The Oaks.

Reply from Amie Archer, Customer Focus Lead at The Oaks

It is always great being provided positive feedback from a friend or relative of a person living in The Oaks, but to also have that fantastic feedback from the person living here too is amazing - thank you for your review, we love to hear that you receive a warm welcome from our whole team and you can see your friend settling in well to the home and a expression of our person centred care directed to them. We hope that yourself and your friend continue to feel happy with the care here at The Oaks.


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Review of

The Rowans

from Anne Y (Wife of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone is excellent. I cannot find fault with anything or anyone. Your staff are so caring. I feel really good knowing my husband is so well looked after. Thank you everyone.

Reply from Samantha Crawley, CEO at The Rowans

Thank you ever so much for your review, the team at The Rowans epitomise our heart-centred care philosophy and I'm so thrilled to see that you have experienced how amazing the home and the people are! Thank you


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Review of

Acer Lodge

from M S (Respite Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the care my dad received during his two-week respite stay at Acer Lodge care home. The staff went above and beyond to ensure he felt comfortable and well taken care of. The care home itself was immaculate, providing a warm and welcoming environment that made him feel right
at home. From the moment we arrived, we were treated like family. The staff were attentive, always offering us drinks and making sure we had everything we needed. It's clear that they truly care about their residents, and I couldn't be happier with the experience. Highly recommended for anyone seeking excellent care in a friendly, caring environment.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for taking the time to send this review. It is really heart-warming to see this and a great reflection on the team and the heart-centred care at Acer Lodge. The team really and truly embody what amazing care looks and feels like. Thank you. Samantha


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Review of

Acer Lodge

from Gary C (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Acer Lodge have been outstanding and extremely supportive. I had a need to move dad from a hospital in North Wales to Acer Lodge on an urgent basis which was a daunting thought. I came across Acer Lodge almost by accident which now, looking back, has come as a blessing in disguise. The
team at Acer Lodge managed the process professionally, calmly and efficiently and dealt with the hospital directly.
Acer Lodge is a modern purpose built home and is bright, spacious and located on a canal side which my dad loves to look out upon. I was extremely nervous that dad wouldn't settle there but I needn't have worried, he loves that place. Dad has already taken up drawing again which he hasn't done for some time and has even joined in with singing and dancing when entertainers have visited, something that I didn't think my dad would do.
All in all Acer Lodge has proven to be an excellent choice.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for this wonderful review. We are really appreciative to read your experience and to know that the team at Acer Lodge are always delivering truly heart-centred care at Acer Lodge. Thank you for taking the time to write this and I'm so happy to see that your experience has been Outstanding, thank you!


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Review of

Acer Lodge

from Janet H (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has really settled in to Acer Lodge and all the staff and management have done everything to make it possible . The place is lovely and homely and family are always welcome to call in . Activities are good and the facilities for hairdressing and nails etc are good .
Clean and tidy.
The dining
rooms are great as they can be used to sit with loved ones for a drink / chat and sit together .
Downstairs reception / sitting area is welcoming .

Reply from Leah Johnson, Administrator at Acer Lodge

Thank you ever so much for your lovely review and for taking the time to write this. We really do appreciate your feedback!


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Review of

The Maples

from J M (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was extremely
good. Mum was very comfortable there and we felt she was very safe during her stay there.

Reply from Samantha Crawley, CEO at The Maples

Thanks so much for your feedback, we really appreciate hearing from you. It is so good to hear that your Mammy was very comfortable with us and that you were happy with our communication and support. Our team at the home is amazing and they give truly care about the people we support and this shines through in your feedback. Thank you again


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Review of

Acer Lodge

from L B (Daughter of Resident) assisted by family/friend published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with how they look after my father. They keep him looked after well. Makes you feel homely and welcome. Thank you.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you ever so much for your lovely review! It's so good to know that as a family member, you are very happy with the care and support at the home, we love to get feedback and really appreciate you taking the time to do this. This will make the team at the home very happy!


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Review of

Acer Lodge

from Michael W (Brother of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is very helpful and kind. Thank you.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy we can help.


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Review of

The Oaks

from Sue G (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks staff are all very caring and understanding of my mother's condition. My mother has Alzheimer's and is deteriorating very quickly.
The team treat her kindly and with patience and respect.
As a family we are all very grateful for such high level of care and we would highly recommend The Oaks
to other families.

Reply from Amie Archer, Customer Focus Lead at The Oaks

Thank you for your wonderful feedback, we feel that Mum has settled in so quickly and well into the home, she has been a lovely addition and we are so thankful for your trust in us!


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Review of

Acer Lodge

from Karen D (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place, the staff are really good management, they are really good. Any questions or worries we have get sorted asap. I do think they need more staff but that is ongoing at the moment. Activities for patients to join in are good, just need staff to help them join in more to get to where the activities
are going on. Lovely place, highly recommended.

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Review of

Acer Lodge

from Lee T (Son of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to this care home in early November. Since she has been here, when compared to her previous care home, the staff have been fabulous with the interaction with her. She is very settled and there are lots of activities either put on by the care home or by the staff on a one-to-one basis
which keeps her mind active and stimulated. I have been very impressed with every aspect of Acer Lodge and would recommend it to anyone looking for a high class caring residential home.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy Mum is enjoying her time with us and we love spending time with her. We're so happy you chose us!


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Review of

Acer Lodge

from Samantha R (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Acer Lodge after the transition was arranged with the managers. They were extremely helpful and provided me with all the information I required. We were welcomed by a lady who was very obliging. We were taken to Dad's room which was very spacious and presented as very comfortable and
Dad instantly felt at home. After a week in this tranquil setting, Dad improved considerably. The care team showed compassion and empathy and respected Dad's wishes. All the staff in the care home from admin to the chef are very approachable and always a pleasure to talk to. I visit numerous care homes with my job role for the NHS and I would like to say the home is outstanding and a pleasure to visit. Keep up the excellent work Acer Lodge and thank you so much.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy Dad enjoyed his time here!


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Review of

Acer Lodge

from T B (Son of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was admitted to the care home in October and after a bumpy start seems to have settled in reasonably well. There have been a few moments of concern but all resolved.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you for your review! We appreciate your feedback and we're glad we were able to work together to get everything resolved. We're so happy Dad has settled in well.


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Review of

Acer Lodge

from Leann B (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing wonderful place. People have stuck by me and helped me with my dad. They have made sure everything is done correctly. I appreciate every one. Thank you. 5 stars all the way and more!

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy we can be there to support you and the family as well as Dad. We're so glad Dad is enjoying himself.


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Review of

Acer Lodge

from Peter W (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In August we were offered 5 possible care homes for my 94-year-old father. Acer Lodge had been open for 6 weeks but our overwhelming conclusion was that this was how care should look in the 2020's. The facilities are excellent with the use of technology to assist residents and staff. The rooms are well-furnished
and there is a modern adaptive bathroom on each floor as well as ensuite facilities. The residents spend more time in a family-like environment with a modern lounge. The care is excellent and the staff are warm and welcoming to residents and visitors alike. I would strongly recommend Acer Lodge for its ethos, facilities and dedicated staff.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We are really proud of the home we have and the team we have who are so focused on giving the best care possible. We are so happy you chose us!


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Awards / Recognitions (0)

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Frequently Asked Questions about EQ Care Group

How many Care Homes does EQ Care Group own?

EQ Care Group own 5 Care Homes.

Which EQ Care Group Care Homes have the highest review score?

The Oaks, Acer Lodge & The Maples have the highest review score.
EQ Care Group in Greater Manchester EQ Care Group in Lancashire EQ Care Group in Oxfordshire EQ Care Group in Shropshire EQ Care Group in West Midlands

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