Care Homes Owned by Ardale

You are all heroes and Jim loved you all like you were family.

My aunt is very well looked after, the staff being very pleasant and helpful. The food is excellent and the accommodation is pristine, lovely bathrooms, views of the surrounding countryside. Rooms are well equipt and everyone seems happy.

We are so lucky that Mum is so Happy and loves it here.

Care staff are trained to care. To some help and care is instinctive and kind. To others it is all a pleasant job to be tolerated. The Grange policy of moving staff periodically from floor to floor discourages. Dementia patients welcome friendliness to be warm and heartfelt.

Potters Grange is a brilliant, caring Nursing Home with amazing Staff in every department. The environment was pleasant and the Home was kept scrupulously clean and tidy. I recommend it very highly.

I would totally recommend Welwyn grange check it out

My father spent his final months in Potters Grange Care home. The staff were efficient, professional and extremely caring. They treated him with dignity and kindness and went out of their way to make him comfortable and content. The home itself is lovely, well kept, modern and spotless. Evan and his team of professionals lead the way in care giving. Every effort was made to give my father and indeed all the residents a great quality of life. I am happy to recommend this home to anyone considering care for their loved one. I never had any doubt about the fact that my father was cared for in the best way.

My Aunt was at Welwyn Grange from July 2025. At this point, it was just end-of-life palliative care, as she was only expected to live for approximately 3 months. She just passed away last week. I'm sure this was only due to the dedicated staff's care and attention. She had just celebrated her 99th birthday with a wonderful Birthday cake and celebrations by the staff. The whole place is just first class, more like a hotel than a care home. The care they took of my Aunt was second to none. I don't live locally, so the weekly phone calls were really appreciated. She was so lucky to spend her final months there. I really can't recommend it highly enough.

My mum spent her last few days in Welwyn Grange. It was a quiet, calm time for the family to be around mum. The facilities were amazing and the staff were so caring and helpful. The transfer from hospital and the settling in process was handled with efficiency and speed. Thank you very much for making mum's passing easier for us.

As a businessman, I am acutely aware that people are often too quick to voice grievances but rarely take the time to recognise excellence. My father was a resident here from July 2025 until his recent passing, living with complex Mixed Dementia and significant behavioural challenges. Despite these difficulties, the team never wavered in their commitment to his dignity.

The Home Manager is quite simply one of the most capable and professional senior leaders I have encountered, possessing a rare blend of clinical tact and emotional intelligence. The reception team is the heartbeat of the operation, providing comprehensive knowledge and a welcoming atmosphere. I also wish to highlight the housekeeping staff; one individual in particular worked with a singular ferocity and professional speed while always maintaining a genuine, human connection with my father. Nearly all staff brought distinct personalities and a great sense of humour to their roles with impressive alacrity.

Thank you, Welwyn Grange, for hosting such a wonderful birthday party for my friend. Everything was beautifully arranged, and the atmosphere made it truly special. The cake was the fabulous highlight of the celebration-absolutely delicious and perfectly presented. It made the day even more memorable!

I couldn't have asked for a more caring environment and especially staff for my husband to have spent his last days in and with. Thankyou.

Since my relative became a resident I am pleased to say that overall I have had a very positive experience at the Grange. The residence is always clean and tidy and both staff and management are always polite, professional and helpful. And most importantly my relative is happy, safe and well cared for with both dignity and respect. Many thanks to all concerned.

I needed to get my 83 year old mum in for emergency respite care that evening and they accommodated and helped me straight away, the staff were so kind. A nurse and senior support worker were waiting for us and instantly put my mum at ease. Her room is very nice and clean and every care need my mum has is taken care of with kindness, dignity and respect. She feels safe and looked after. I can't thank you all enough.

Dad has been a resident at Oakham Grane for around 6 months following a fall at home. I viewed around a dozen care homes before choosing Oakham Grange and am delighted at how things have worked out. The facilities for dad are excellent - he has a build in hoist in his room to allow him to be moved safely from bed to chair etc. The staff are very friendly and caring, the food is excellent and the general facilities top rate.

We took the decision of placing our Mum into respite care with Potters Grange towards the end of February. From the very first contact with the staff we were extremely impressed with the level of care, not only for our Mum but also for our family. We were aware right from the first day Mum arrived, that the care is very personal and being a relatively small care home it gives the impression of being a large family. The facilities are outstanding & nothing is too much trouble for the staff. Our Mum has flourished in the 5 weeks that she has stayed & we have now confirmed that we will be changing her care to a permanent contact. We would have absolutely no hesitation in recommending Potters Grange to anyone who may be looking to find a home for their loved ones.

My mum moved to Welwyn Grange for palliative nursing care after her needs became too complex to meet at home. At the time it was a difficult decision to make. But very quickly I knew it had been the right one. The staff were amazing at caring for my mum, making sure she was comfortable and well looked after. They took a genuine interest in mum and went out of their way to look after her with dignity. This meant I could spend my time just being with her and making the most of our time together. I felt very supported by the team. Their kindness made a real difference to me in mums final days. The place looks amazing and is always spotlessly clean but it is the exceptional care of the staff that earns Welwyn Grange my five star rating.

It's coming up to 2 years of Mum living at Potters Grange and the care is excellent. All the staff work incredibly hard and with such kindness. Mum feels very at home and I can't thank them all enough. A wonderful place.

The facilities are excellent and the setting feels more like a home than a care facility.

After a very emotional experience at another care home, we were delighted when Welwyn Grange agreed to accept my father into their care following his discharge from hospital following a fall back in December 2024. Welwyn Grange is a stunning nursing home and feels like a beautiful hotel when inside. My father had dementia and from the moment he arrived at Welwyn Grange they took great care of him and brought him back from a very poor state of health to the man he was before his fall. My father settled in very well and all the management, support staff and first hand carers treated him with respect and kindness. He was always encouraged to take part in the various activities and ,was shown great affection and friendship from everyone. When, as a family, we felt despair Welwyn Grange were our saviour. My father passed away in December 2025, with great dignity, in his bedroom at Welwyn Grange - just as he would have wanted. Welwyn Grange Nursing Home is just the best - thank you.