Care Homes Owned by Ardale

My mother received end of life care from the wonderful staff who allowed us as a family to be with her until the end . This turned out to be five days of laughter, tears, and wonderful stories being told over this time with dozens of people visiting . My sisters and I plus granddaughters all stayed , we were fed and supported thorough out by caring staff from all departments. We will always be eternally grateful to Welwyn Grange for making those last days something we will treasure

A really professional and welcoming care home with attentive and long standing staff who have deep knowledge of health and welfare and are proactive in escalation management. The communication with Evan prior and during the placement about needs and expectations was thorough and clear. At the coal face the care was exemplary with empathy and attention to detail being evident with all staff members. Ade and Joan looked after my loved one with utmost professionalism and made sure that their needs were met and that anything unusual was escalated to medical professionals promptly. The rooms themselves were modern, spacious and clean much like a 5 star hotel. They went the extra mile to transport equipment because we are close by.

I would highly recommend this nursing home.

There is a good level of security when visiting

Welwyn Grange is a most beautiful place, purpose - built and feels like a lovely home.Both I and my husband visited the Grange and were as impressed as our son. All the staff are kind and friendly´.While my husband was there it was his birthday. We celebrated in the special dining room. The chef made a delicious chocolate cake.Should my husband need respite care again we won´t hesitate to send him back to the Grange. It feels like a home from home. A G

You are all heroes and Jim loved you all like you were family.

My aunt is very well looked after, the staff being very pleasant and helpful. The food is excellent and the accommodation is pristine, lovely bathrooms, views of the surrounding countryside. Rooms are well equipt and everyone seems happy.

We are so lucky that Mum is so Happy and loves it here.

Care staff are trained to care. To some help and care is instinctive and kind. To others it is all a pleasant job to be tolerated. The Grange policy of moving staff periodically from floor to floor discourages. Dementia patients welcome friendliness to be warm and heartfelt.

Potters Grange is a brilliant, caring Nursing Home with amazing Staff in every department. The environment was pleasant and the Home was kept scrupulously clean and tidy. I recommend it very highly.

I would totally recommend Welwyn grange check it out

My father spent his final months in Potters Grange Care home. The staff were efficient, professional and extremely caring. They treated him with dignity and kindness and went out of their way to make him comfortable and content. The home itself is lovely, well kept, modern and spotless. Evan and his team of professionals lead the way in care giving. Every effort was made to give my father and indeed all the residents a great quality of life. I am happy to recommend this home to anyone considering care for their loved one. I never had any doubt about the fact that my father was cared for in the best way.

My Aunt was at Welwyn Grange from July 2025. At this point, it was just end-of-life palliative care, as she was only expected to live for approximately 3 months. She just passed away last week. I'm sure this was only due to the dedicated staff's care and attention. She had just celebrated her 99th birthday with a wonderful Birthday cake and celebrations by the staff. The whole place is just first class, more like a hotel than a care home. The care they took of my Aunt was second to none. I don't live locally, so the weekly phone calls were really appreciated. She was so lucky to spend her final months there. I really can't recommend it highly enough.

My mum spent her last few days in Welwyn Grange. It was a quiet, calm time for the family to be around mum. The facilities were amazing and the staff were so caring and helpful. The transfer from hospital and the settling in process was handled with efficiency and speed. Thank you very much for making mum's passing easier for us.

As a businessman, I am acutely aware that people are often too quick to voice grievances but rarely take the time to recognise excellence. My father was a resident here from July 2025 until his recent passing, living with complex Mixed Dementia and significant behavioural challenges. Despite these difficulties, the team never wavered in their commitment to his dignity.

The Home Manager is quite simply one of the most capable and professional senior leaders I have encountered, possessing a rare blend of clinical tact and emotional intelligence. The reception team is the heartbeat of the operation, providing comprehensive knowledge and a welcoming atmosphere. I also wish to highlight the housekeeping staff; one individual in particular worked with a singular ferocity and professional speed while always maintaining a genuine, human connection with my father. Nearly all staff brought distinct personalities and a great sense of humour to their roles with impressive alacrity.

Thank you, Welwyn Grange, for hosting such a wonderful birthday party for my friend. Everything was beautifully arranged, and the atmosphere made it truly special. The cake was the fabulous highlight of the celebration-absolutely delicious and perfectly presented. It made the day even more memorable!

I couldn't have asked for a more caring environment and especially staff for my husband to have spent his last days in and with. Thankyou.

Since my relative became a resident I am pleased to say that overall I have had a very positive experience at the Grange. The residence is always clean and tidy and both staff and management are always polite, professional and helpful. And most importantly my relative is happy, safe and well cared for with both dignity and respect. Many thanks to all concerned.

I needed to get my 83 year old mum in for emergency respite care that evening and they accommodated and helped me straight away, the staff were so kind. A nurse and senior support worker were waiting for us and instantly put my mum at ease. Her room is very nice and clean and every care need my mum has is taken care of with kindness, dignity and respect. She feels safe and looked after. I can't thank you all enough.

Dad has been a resident at Oakham Grane for around 6 months following a fall at home. I viewed around a dozen care homes before choosing Oakham Grange and am delighted at how things have worked out. The facilities for dad are excellent - he has a build in hoist in his room to allow him to be moved safely from bed to chair etc. The staff are very friendly and caring, the food is excellent and the general facilities top rate.